About 3 years ago bought a water purifier which failed almost immediately, the replacement also failed. Then I bought an AquaTru classic and it has worked flawlessly for the last year and a half. A... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an AquaTru machine that broke down less than 6 months after purchase. Despite being fully covered by the 2-year statutory European warranty, resolving this issue has turned into a complet... Se mere
Virksomheden har svaret
We are on vacation so we put a different “ship to” address for this order. Some businesses still ship to the billing address even if a different ship to address is entered. To our delight AquaTru deli... Se mere
Virksomheden har svaret
Great product, good tasting water, would recommend to anyone interested in fresh clean water source. Just need to adjust to the routine of fill and refill—which is not difficult at all.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Kontaktoplysninger
4,0
God
325 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good filter and carafes
Good filter and carafes. Good customer service when dealing with 3 week shipping delay.
10. juni 2026
Besvarelse fra AquaTru
Hello Ervin, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great product overall…. But
Great product overall. Only thing I have against is the size. You all should come out with a larger product version for bigger families who drink a lot of water. Something that can hold and filter 3-4 gallons at a time. Im in Florida and have to refill mines multiple times to the point it’s becoming a household chore.
10. juni 2026
Besvarelse fra AquaTru
Hello Lex, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great tasting water, glass pitcher and easy to use.
Great water filtration system, the water tastes great. Filters are easy to change and the glass pitcher is great considering most competitors use plastic.
10. juni 2026
Besvarelse fra AquaTru
Hello Harry, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Very easy to use to make safe drinking…
Very easy to use to make safe drinking water. We tested the water TDS before and after and found a very significant decrease in the water produced.
10. juni 2026
Besvarelse fra AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I love it!!!
10. juni 2026
Besvarelse fra AquaTru
Hello K, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Quick deliver.
10. juni 2026
Besvarelse fra AquaTru
Hello Jessica, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Pitcher is great and came with no…
Pitcher is great and came with no problems a PLUS! Thank you guys!
10. juni 2026
Besvarelse fra AquaTru
Hello Karen, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
One of my best purchases!
I love my Aquatru Carafe! It's been a relief not to rely on bottled water. Because it only takes abut 10-12 min. to run a cycle, I can have purified, clean water whenever I need it. I also purchased a second Carafe so I can keep some cold water in my fridge. It gives me confidence that my water is clean because of the rigorous testing that Aquatru does through qualified sources. It greatly reduces the nasty stuff, including microplastics, in our water supply and also reduces the plastic water bottles which was my main reason for buying it. It gives me peace of mind knowing that I'm trying to do my part in reducing plastic waste and still have clean water available to me.
10. juni 2026
Besvarelse fra AquaTru
Hello Judy, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
There is no gift option and it was a…
There is no gift option and it was a horrific experience to order a system as a gift and the person was traveling and did not want it. Shipped multiple boxes, so had to wait and even when provided FedEx tracking so that I could pay to return it when it hadn’t even been opened yet, issues with pick up and even provided the wrong FedEx number for whoever’s tracking.. I ordered 1 for myself and I’ve only used it about a week or so, sure hope the customer service is better if and when I need it.
9. juni 2026
Besvarelse fra AquaTru
Hello Delaine, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
I received all items in good condition
I received all items in good condition. Every thing is working fine.
10. juni 2026
Besvarelse fra AquaTru
Hello Norman, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Ease of use and quality of water and…
Ease of use and quality of water and good looking
10. juni 2026
Besvarelse fra AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
My first package went missing because…
My first package went missing because the driver failed to call me upon arrival. My second order definitely would have been missed too, if I hadn't coincidentally seen it in my building lobby, even though there was a note instructing the driver to call me."
10. juni 2026
Besvarelse fra AquaTru
Hello Mohammadreza, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
Best water I've drank
So far after a month after receiving the unit we really like it and use it everyday I suggest having 1 or 2 glass pitcher in the fridge and always refilling them.
10. juni 2026
Besvarelse fra AquaTru
Hello Water Drinker, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Quite an extraordinary water filter!
This little carafe machine is so very nice to have and produces great tasting water. It is easy to use and produces a half-gallon carafe of water quickly. The only drawback in its use is a bit of difficulty adding and removing the tap water container. If someone did not have a lot of strength in their hands or arms, they may be a bit unhappy this one aspect of the unit. Delivery was excellent and quick.
10. juni 2026
Besvarelse fra AquaTru
Hello TheBuffer, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Overall Very Good
Easy-to-follow instructions, very aesthetic, and overall just an excellent product.
10. juni 2026
Besvarelse fra AquaTru
Hello Yunus, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great support from Customer Service.
Customer service suggested a few different options for me to try to get the system to start working. The sensors were acting up unable to sense that the system had been cleaned. The water in Ca is hard so it requires regular descaling. This is my sister's Classic. I have a Carafe and it has never needed descaling even though I have had it longer that hers. Hers is used a lot more than mine, so there's that important piece. AquaTru worked with me diligently to resolve the issue. Thank you.
18. marts 2026
Besvarelse fra AquaTru
Hello Anju, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I just purchased the carafe
I just purchased the carafe. The tank does not fit evenly into the system and the lid does not close all the way. I see someone else has had the same issue. I've spoken now with 4 people and a supervisor. I don't know where they are located but they don't understand you and they don't listen. I am extremely disappointed in the service with this company and I wish I had never made the purpose. I would like to speak with a US representative.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra AquaTru
Hello Ellen,
Thank you for bringing this to our attention. We are truly sorry for the trouble you had with your unit and that your initial customer service experience didn't meet our standards.
I'm glad our team was able to step in and send out the replacements needed to get everything running smoothly. Your satisfaction is very important to us, so please don't hesitate to reach out if you need anything else.
Best,
Team AquaTru
Excellent!
11. maj 2026
Besvarelse fra AquaTru
Hi James!
Thank you for your feedback, welcome to the AquaTru family.
Best,
Team AquaTru
Dette er Trustpilot
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