AquaTru Anmeldelser 

Very controversial company, shady owners. They offered no response to the Reckless Ben videos.

Not only do we love our AquaTru countertop filtration center, we love the customer service.
We contacted AquaTru, Juan completely addressed our problem and rectified it for us.
Great product, great customer service service!

I bought an AquaTru machine that broke down less than 6 months after purchase. Despite being fully covered by the 2-year statutory European warranty, resolving this issue has turned into a complete nightmare.
Since June, I have sent dozens of emails and returned the device as requested. Three months later, the issue is still not resolved. Every response requires multiple follow-ups from my end, only to be given the same generic template stating that the unit is "under inspection".
With other brands, a replacement or repair under warranty takes a few days, or at most 2–3 weeks including shipping. With AquaTru, it has been a total stalemate for a quarter of a year.
Please save yourself the trouble: do not post a standardized reply asking me to contact your support team. I have already sent dozens of emails to your service department, and that is precisely where the problem lies.
Update: You're asking me to call you when you've been ignoring my numerous emails and follow-ups!? What is there left to discuss? The machine broke down in June, less than six months after purchase. You've had it since late August, and nothing has happened since. You don't reply to emails, even after being contacted by your own management! Please note that the machine is still under the 2-year legal warranty.

Great product, good tasting water, would recommend to anyone interested in fresh clean water source. Just need to adjust to the routine of fill and refill—which is not difficult at all.

Order AU11872
Confirmed 11 Nov 2025

I"m using this carafe one year. My patience is finish. Take more than one hour to filter 1.5 litre of water, so slow drop by drop! And I lost my time with. Not happy at all! Plus it is so expensive Carafe and replace filters (400+120), the size of filters its so smole. Now the quuestion is how is that real quality of filtered water I"m drinking!?

About 3 years ago bought a water purifier which failed almost immediately, the replacement also failed. Then I bought an AquaTru classic and it has worked flawlessly for the last year and a half. A quality product.

We are on vacation so we put a different “ship to” address for this order. Some businesses still ship to the billing address even if a different ship to address is entered. To our delight AquaTru delivered correctly.

Easy ordering, very fast shipping, excellent quality. Makes my water taste very pure.

The duration of filters are not matching with the specifications of usage for 3 filters,

I have to buy filters way early than the provided time always and paying a lot

Got the missing filter.
But there is a problem. Replaced all the filters with new ones and reset according to the directions. All the lights are still on indicating that all new filters are needed. All the filters are new.
Now what?

Worst experience I’ve ever had ordering a product.

AquaTru sent my order to the wrong address—not once, but twice. The people who received the packages even contacted AquaTru to explain that the items had been delivered to them by mistake, but they were apparently told that the packages had not been sent to their address and were not believed.

I ultimately drove around to more than 40 houses trying to locate my order myself.

Customer service was kind and polite, but unfortunately not helpful in actually resolving the problem.

I would not recommend AquaTru unless you’re prepared to spend hours chatting with and calling customer service just to get your order delivered to the correct address instead of an address you never provided.

Love the product! Customer Service is impressive! Best of any company I’ve experienced. Thank you.

​I purchased the AquaTru Classic (Alkaline Complete Set) with the expectation of a premium countertop filtration experience. While the water quality itself is undeniably good now, the overall ownership and maintenance experience has been deeply frustrating.
​The Positives:
​Filtration quality: The water tastes clean and balanced now, though it required nearly two weeks of regular flushes to get rid of a distinct initial metallic taste.
​The Major Flaws:
​Material and build quality: For a device costing over £400, the plastics feel disappointingly cheap. From the very beginning, water managed to seep and stay trapped inside the hollow handle structure of the tap water tank, creating a permanent risk of stagnant water and mold.
​Water pooling inside the base: Water constantly pools beneath the tanks in the base seating area. When questioning customer support, I was told this is "normal gravity and hydrostatic balance." In reality, this requires constant manual drying to prevent bacterial buildup.
​Absurd storage procedure: When asking how to safely store the unit before a 2-week holiday to prevent stagnant water and mold, customer support officially advised me to remove the tanks and filters and literally hold a heavy, electrical appliance upside down over the sink to drain the internal plumbing. This is an unacceptable design oversight that should be explicitly disclosed on the product page prior to purchase.
​Cleaning difficulties: The tank shapes and internal base recesses make routine hygiene far more tedious than it needs to be.
​If you strictly care about water purity and do not mind constantly babying, wiping, and troubleshooting an overpriced machine, it gets the job done. However, in terms of user experience, transparency, and build quality, it is definitely not a premium product.

Received my Carafe beginning of June. It looks great! I love the glass pitcher. It is little loud when it filters, but it doesn't bother me a bit. Water has a great taste. RO is the way to go. It's the beginning of September and it's asking me to change pre-carbon (change every 6 months or every 300 gallons/whichever comes first) and VOC carbon filters at the same time. We drink a lot of water in my household, so I understand the 300-gallon part, but the website wrongly states that VOC Carbon filter will last 12 months so everyone would assume it's double the amount of gallons of pre-carbon filter. Yet the customer service rep stated, 'it is also for 300 gallons or 12 months, whichever comes first". We're talking about elementary school math here. I don't appreciate when they offend my intelligence. Anyway, just keep in mind that you'd have to change Pre-Carbon and VOC-filter at the same time (at 300-gallon mark). I also read another review mentioning that. So, it's more money than what you see on the website to run the unit per year.

I bought two water filters for my parents in Spain.
They were supposed to be delivered through DPD and then SEUR. Someone in the delivery process (I do not know which one of the companies) made up that my parents were not home when the package was arriving, which was false. We had to change the delivery address to someone else after multiple lies. Then only one of the two water filters was delivered. Aquatrue keeps saying they can do nothing about it and to this day no solution has been found, close to a month after the purchase I still do not have the product I paid for, and it is not a cheap one.

I really regret purchasing the AquaTru Carafe.

I was genuinely excited about this product and expected a reliable, low-maintenance solution. Unfortunately, my experience has been very disappointing.

Only a few weeks after purchase, the water developed a bitter taste and I needed a replacement VOC Carbon Filter. After only about 3 months of use, the filter and descaling warning lights appeared, the water flow became extremely slow, and the machine started making unusual noises.

I was then informed that because of my local water hardness, the machine may require much more frequent descaling and filter replacements than expected, which creates significantly higher ongoing costs.

My biggest concern is that this information has a major impact on the real cost and practicality of owning the product. I wish the potential maintenance requirements for harder water areas had been made much clearer before purchase.

A product that requires this level of maintenance and expense after such a short period is not what I expected when investing in a premium water purifier.

I also noticed that on AquaTru’s own website I could only see positive customer reviews, and I was unable to find an option to submit my own review or share my experience there. I believe customers should have access to a balanced view, including both positive and negative experiences, before making a purchase decision.
I would strongly recommend checking your local water hardness and calculating the true ongoing costs before purchasing. Based on my experience, I would not make the same purchase again.

The water purification is fine, but it seems clear that this company spent as little money as possible on developing the app that must be used with their “smart” products. The purifier is connected to my network and transmitting data daily, but the app is full of errors and will not add my purifier, meaning I can’t check filter status or water usage, making the extra money I spent on a smart unit a complete waste.

If you’re considering purchasing a “smart” product from this company, I’d recommend reconsidering or settling for a non-WiFi unit.

Bad design/construction — the water tank is very difficult to put in place, which causes water to leak, and the top lid doesn’t close properly. There is also a lot of wasted water.
The water filters are expensive, and some of them need to be replaced after only 6 months. The red lights keep flashing, showing that the filters need to be replaced, even though they have just been replaced and all the buttons have been pressed as advised in the instructions.
The glass water carafe broke when I tried to close the lid, and a replacement one is expensive at £40.
The water started to smell foul after less than a year, even with newly replaced filters. When I contacted customer service, they asked me to send them close-up photographs twice, with a flashlight, so they could see the valves. They probably thought that I don’t clean the unit and that this was why the water smelled of eggs. Because they couldn’t see anything wrong, they advised me to sanitise the unit, which means I need to buy descaling filters for £25. I think these should be provided for free in a set, since the unit needs to be sanitised and descaled regularly.
A complete waste of nearly £500. Customer service also refused to accept the return of the faulty unit. They said that you can only return it if it is unopened and unused within 14 days of receipt.
For all these reasons, I do not recommend this product to anyone.

Didn’t want to write this but nearly 2 months and still no sign of my water filters i ordered

I get told they’re coming next week constantly but the delivery never arrives

I asked either for a partial compensation if they delivery or a full refund if they are unwilling to

Aquatru is now holding my own money from me

I have bought two water machines and multiple filters and now I am left with a machine that is not usable as I need new filters

My advice to Aquatru is to be honest instead of being unethical and lying. Don’t take orders you can’t fulfill