About 3 years ago bought a water purifier which failed almost immediately, the replacement also failed. Then I bought an AquaTru classic and it has worked flawlessly for the last year and a half. A... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an AquaTru machine that broke down less than 6 months after purchase. Despite being fully covered by the 2-year statutory European warranty, resolving this issue has turned into a complet... Se mere
Virksomheden har svaret
We are on vacation so we put a different “ship to” address for this order. Some businesses still ship to the billing address even if a different ship to address is entered. To our delight AquaTru deli... Se mere
Virksomheden har svaret
Great product, good tasting water, would recommend to anyone interested in fresh clean water source. Just need to adjust to the routine of fill and refill—which is not difficult at all.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Kontaktoplysninger
4,0
God
325 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing product and one I sought out…
Amazing product and one I sought out for months before making a decision. It was worth all the effort and my favorite purchase for my new apartment.
10. juni 2026
Besvarelse fra AquaTru
Hello Kevin, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Safe choice!
The water purifier works as expected with no set-up hassles. The parts and filters are readily available and easy to replace which makes operation and maintenance a breeze.
11. juni 2026
Besvarelse fra AquaTru
Hello Kartikeya, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
AquaTru Carafe
I purchased the AquaTru Carafe and have been using it for almost a month. One thing I highly recommend is watching the YouTube video that shows how to unpack, set up, and flush the filters. I also suggest running additional cycles beyond the required amount—about five extra worked well for me.
After the initial setup, the water became incredibly crisp, clean, and clear. I liked it so much that I purchased an extra carafe so I can always have two ready to use. I've found myself drinking much more water because it tastes so good. Overall, I'm very happy with my AquaTru Carafe and would definitely recommend it.
10. juni 2026
Besvarelse fra AquaTru
Hello Deborah, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello Patti, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
product (glass carafe) initially came…
product (glass carafe) initially came broken due to shipping. called and explained what happened and was immediately issued a new order and was refunded shipping costs on the original order and replacement.
10. juni 2026
Besvarelse fra AquaTru
Hello Marianne, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Love the product and customer service.
First of all, I love your product! I trust that I am drinking clean, purified water. You sent the filters that I needed quickly so I could replace them myself. I ordered each one of my children a water purifying system for their house. Thank you!
Mary
10. juni 2026
Besvarelse fra AquaTru
Hello Mary, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
A Necessity!
We have had AquaTru for years and feel it is the best filtration system we could add to our condo. We have no cat odors, no musty smells, no lingering food odors.
10. juni 2026
Besvarelse fra AquaTru
Hello Dee, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello Angelina, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
My concern about the taste of the water…
My concern about the taste of the water was addressed right away and I was shipped a new filter.
10. juni 2026
Besvarelse fra AquaTru
Hello Rosellen, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
As.of right now my system is working…
As.of right now my system is working outstandingly! Thanks
10. juni 2026
Besvarelse fra AquaTru
Hello Paul, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
The carafe came on time and was nicely…
The carafe came on time and was nicely packaged. The instructions for set up and operation were clear and helpful. Once set up the water tasted great. Thank you for a countertop RO system that is easy to set up, portable and wastes so much less water!
9. juni 2026
Besvarelse fra AquaTru
Hello Carin, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I love the product
I love the product! I no longer have to buy bottled water and worry about the plastic.
11. juni 2026
Besvarelse fra AquaTru
Hello Dede, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Junk
I’m not pleased with my experience. I wish I listened to reviews not sponsored by influencers. The filter is cheap. When I received it, most of the pieces were damaged. The glass container and the water tank were shattered and the electric cable had a manufacturing defect. They shipped everything without any bubbles or protection. I asked for a return for a refund due to this experience but they insisted to send replacement parts. Two weeks went by and the replacement parts were never shipped.
I messaged them and asked to return the product for a refund. Note that they won’t refund shipping costs which I think is rational. They will also charge you $26.99 for return shipping. So I basically lost $53 to get junk in the mail. Please do your research and go somewhere reputable. Also don’t listen to influencers or social media ads… they’re a bunch of phonies.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra AquaTru
Hello Meg, we’re sorry to hear about your experience and we’d be more than happy to help get this resolved for you. Could you please provide us your order number? So we can provide further assistance.
Team AquaTru / Melissa
Love it all except one thing
Love it all except one thing. The fill tank is difficult putting back on, the small port takes a bit of force, and starts pumping even if not all the way down.
11. juni 2026
Besvarelse fra AquaTru
Hello Daniel, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Although my first unit was defective…
Although my first unit was defective and it stopped working after 4 days, the second one is performing great and as described!
Love the design and easiness of its use. Great for the price!
Very satisfied with customer service, kudos to Luisa, who helped me get through the frustrating times of the first unit and professionally assisted throughout the process of getting a new one!
Water tastes so much better with AquaTru!
10. juni 2026
Besvarelse fra AquaTru
Hello Justyna, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Life changing
Life changing. After a medical scare, my husband and I started taking our health more seriously. Improving our water was the top priority. We purchased the counter top carafe and the shower head. Couldn’t be happier with the quality, function, and experience of both. We could feel a difference almost immediately. 10/10 would recommend.
10. juni 2026
Besvarelse fra AquaTru
Hello Sidney, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Your company has from the beginning…
Your company has from the beginning years ago has always been committed to the best products and service. ALWAYS
11. juni 2026
Besvarelse fra AquaTru
Hello Susan, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I love my Aquatru water filter system
I recently moved to Arizona, and the hard water was just not working for my tastebuds or my body. After reading many, many articles and reviews, I chose the Aquatru system, and I made the right choice. It turns my municipal water into great tasting drinking water. The system is very easy to use and set up. I bought a second carafe so that I can keep one full carafe in the fridge and never run out of filtered water. It is so much easier to keep hydrated now, and the water also makes great tasting coffee.
10. juni 2026
Besvarelse fra AquaTru
Hello Mary, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Clean water
11. juni 2026
Besvarelse fra AquaTru
Hello Abdulhussein, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing quality water
Amazing quality water that is easy to use, easy to fill up, takes little space, and is aesthetically pleasing. We went from a gravity Waterdrop system to this and are very happy with it!
11. juni 2026
Besvarelse fra AquaTru
Hello Alex, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.