About 3 years ago bought a water purifier which failed almost immediately, the replacement also failed. Then I bought an AquaTru classic and it has worked flawlessly for the last year and a half. A... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an AquaTru machine that broke down less than 6 months after purchase. Despite being fully covered by the 2-year statutory European warranty, resolving this issue has turned into a complet... Se mere
Virksomheden har svaret
We are on vacation so we put a different “ship to” address for this order. Some businesses still ship to the billing address even if a different ship to address is entered. To our delight AquaTru deli... Se mere
Virksomheden har svaret
Great product, good tasting water, would recommend to anyone interested in fresh clean water source. Just need to adjust to the routine of fill and refill—which is not difficult at all.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Kontaktoplysninger
4,0
God
325 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My RO machine has not worked properly…
My RO machine has not worked properly from the minute I started it up. Doesn't fill properly. I replaced 2 filters and 2 weeks later its saying replace them again. The machine is still in warranty, I've reported it to Aquatru and they refuse to do anything saying I need to replace filters, descale it. They say I nees to find out whats wrong with it and then they'll see what the can do.
I don't recommend this product or the company.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra AquaTru
Hello Michael,
We’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1052084 so we can look into this in detail.
To move forward, please contact our Customer Support team at 1 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Best,
Team AquaTru / Karla Q
1 800-220-6570
AQUA TRU is GREAT!
I have used Aqua Tru products for now over 6 years. Never fails, quality filters and great customer service!
11. maj 2026
Besvarelse fra AquaTru
Hello Ciaara thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great Experience
Fast, professional customer service. Great processing, good prices, and quick delivery.
11. maj 2026
Besvarelse fra AquaTru
Hello Danielle, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello Nubia, ,
Thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru/ Karla
Besvarelse fra AquaTru
Hello Theresa, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
answered all my questions
answered all my questions. professional and courteous to my needs and inquiries.
6. maj 2026
Besvarelse fra AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello Heather, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Easy to use and I didn’t need help to…
Easy to use and I didn’t need help to use it. My tea is clear and flavorful without minerals
6. juni 2026
Besvarelse fra AquaTru
Hello Ann, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello Kimberly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
We have had our Aquatru countertop…
We have had our Aquatru countertop carafe for almost two years now and love it. Worth the investment to make sure your family has clean water.
11. maj 2026
Besvarelse fra AquaTru
Hello Alexisis, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Nice snd knolegeable service by a…
Nice snd knolegeable service by a chsrming clombisn lady.
11. maj 2026
Besvarelse fra AquaTru
Hello Sam, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello Kim, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello Marykaye, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing company
The customer service is great. I ordered my Aquatru water system and I loved it so much I purchased one for my son. Recently I purchased 2 water filter shower heads, that were shipped quickly. They are so pretty. Nice adjustable settings. Love them!!
1. april 2026
Besvarelse fra AquaTru
Hello Tammy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Very pleased
Customer service rep was very friendly and knowledgeable. Shower head filter works great.
11. maj 2026
Besvarelse fra AquaTru
Hello Lori, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Water tastes great since we starting…
Water tastes great since we started using Aquatru. I would highly recommend this machine
10. maj 2026
Besvarelse fra AquaTru
Hello Catherine, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Best Investment Ever!!
I love this water system it was one of the best investments I ever made! The representatives are very knowledgable, helpful, and always listen and assist with courtesy and helpful support. Love this company!!
16. april 2026
Besvarelse fra AquaTru
Hello Kelly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Besvarelse fra AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
What company needs a month to ship…
What company needs a month to ship something within the United States? The world for that matter. It's called management expectation. Make this clear up front then tell customers what to expect. It is already a week late according to AquaTru shipping status. Three stars is generous.
11. maj 2026
Besvarelse fra AquaTru
Hello Keith, we’re sorry to hear about the issue with your order delivery and understand how frustrating this situation can be.
We’ve created a case under ticket #1045830 so we can investigate this further.
You can contact our Customer Support team at 800-220-6570and reference your ticket number so we can review your order details and provide the appropriate resolution.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Melissa
They arrived quickly after ordering…
They arrived quickly after ordering just not happy with the price of filters. The unit itself is quite a lot, which is fine its an investment. But then the filters to keep it going are so much, and you have to dump several batches when you get a new one. And they are only good for so many batches.That is the only reason I give it less than five stars.
11. maj 2026
Besvarelse fra AquaTru
Hello Meg, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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