Amstar DMC Anmeldelser 

what a fantastic company this is. They keep you fully informed all through the process and their operatives are politeness personified. I will not hesitate for a second to use them for my future travel arrangements.

Where do I even start with Amstar? A horribly run company. The people working there try their best, but they are saddled with a completely broken system and set of protocols.

On our arrival, our arranged vehicle was not ready for us. They struggled to find our reservation because the name the reservation was under was *not* the purchaser, but instead, took the first name from the alphabetical list as the reservation holder. In our case, it was one of the children of the group. So not very helpful. It took 20 minutes to find a bus for our transportation, then another 15 to find the pre-paid car seat for a baby in our group (keep this in mind as a theme.)

The drive itself was fine and the luggage loading and offloading were fine... again, the staff themselves do their best and we appreciated that.

During our stay at the resort, we ended up booking an excursion online instead of the counter, due to the timing of our stay and our daily schedule. When trying to get information from Amstar via email, they informed me that we were to wait for our bus to pick us up for our excursion, when it was supposed to be on-site at the resort (as we had booked.) I only got clarification when I spoke with an agent in person and they had to call the actual excursion company to clarify. On the day of, we waited (with three other families) for our excursion at the pre-arranged waiting spot. 45 minutes later, and no excursion or signs of Amstar agents to direct us. Another family had already been waiting for an hour before we arrived, so nearly two hours for them. I finally walked back *into* the resort to find the Amstar agent desk (since the outdoor booking kiosk was not manned at that time.) After speaking with them wondering where our excursion was, they called the excursion host company to learn that it was likely to be canceled due to poor weather conditions. Even though the same excursion was happening the next resort over. I asked why we were never informed, and their excuse was because I had booked online, they didn't have my phone number to contact me. Even though they had my email and could have easily sent a notification (or an agent to communicate with the 10+ guests waiting at the beach.) We ended up canceling for a refund, and although I was given a snapshot of the cancellation and refund I still have not yet received an email notification.

When we left, we had a ride booked complete with a pre-paid carseat. When we finally got to our bus and were getting ready to load into the bus, our driver was nowhere to be found. It turned out he was looking for a carseat. And furthermore, it turned out that there were no car seats. We had already been waiting 45 minutes to get onto our bus at that point. Their solution was for us to wait at the resort for another bus to come with a carseat from the airport (45 minutes away). For an international flight, this already would put us at 1.5 hours late to arrive at the airport. The solution that finally worked out for us was that the hotel bellhop had to loan Amstar his own personal carseat for us to use. Completely ridiculous... this was a service we had already paid for and they failed to even provide that!

As my title suggests, Amstar is a complete joke of a company. The people who are employed and work as the staff at the desks and drivers are by and large fine. They were doing their best with bad situations. But a proper tourism and excursion middle-person organization should not have this severe lack of internal coordination to make peoples' trips enjoyable. They are supposed to be at service of customers, but reality is that we would have been much better off without having dealt with them. Unfortunately they were the only company licensed to serve our resort, so we had zero choice or options! We *had* to use Amstar, despite our increasingly negative interactions... as such, we will never ever book any vacations or resorts again that utilize Amstar as their tourism service. I will never pay them another penny.

We booked our trips while in Cancun in Mexico with them. Luis was amazing talked us through every single trip told us all the information we need to know and helped us with any questions we had.

The team were amazing and on all of our trips we were picked up on time, food was good (sometimes cold).

The whale sharks were an amazing trip and was told the season was coming to an end and we saw 3 of them it was the highlight of our holiday.

If we come back to Mexico we will be booking through them again.

I recently had the pleasure of experiencing a wonderful tour arranged by Amstar, and I want to highlight Jared De Leon for his exceptional service. He was incredibly friendly and helpful throughout the entire experience. The tour itself was unforgettable, featuring a spectacular Cirque du Soleil show and a delightful dinner. I truly appreciated Jared’s attention to detail and warm hospitality. Highly recommend!

Excelente servicio y brinda seguridad a nosotros como turista. Excelente orientación de lugares a visitar y realmente me lo goce. Responsables y puntuales en la transportación. Chóferes respetuosos y amables.

If I could give them zero star then I would! This is the same I sent to 2 supervisors and I have yet to receive a response. Alejandro wanted to give us a 50% refund after all we went through, which is very unacceptable! It was a very scary moment for us.

Good morning Cesar and Israel,
On Monday, June 16th, I booked an excursion for my family of 10 to do the RZR Jorullo bridge. This was the only excursion I booked through the resort. We booked 3 others outside of the resort that was smooth, efficient, and very well organized. I have also been to Mexico 7 times and this is the first time I have had a major issue and disappointment.

Alejandro the agent we booked this excursion was great in the beginning. He informed us that we needed to take a taxi to the place he circled on the brochure at 11:40. My sister and I repeatedly asked and questioned the time of 11:40 as to needing to be there at that time or taking the taxi at that time due to the brochure stating 11:40. Alejandro repeatedly responded with taking the taxi at 11:40 to the address circled in brochure . Our whole family was actually in the lobby at 10am and we were hanging out until we had to take the taxi. We left a few minutes earlier than told by Alejandro and took the taxi at 11:30. Also, I would not recommend taking a taxi as the fee was $45.00 dollars one way when you can take an Uber for $18.00.

We get to your facility and there were two females there. They asked how they could help, we stated we are here for our tour. She said the tour already left. That we were supposed to be there at 11:20 not 11:40. So right there we were misinformed on our time. One of the ladies stated she was going to call her supervisor Omar, supposedly he stated that we could pay to take a taxi to the mountain site. That did not sit well with us all. We just paid over $1,200.00 USD for an excursion, $45.00 USD for a taxi from our resort to your facility and now you want us to pay for an hour taxi ride all because of your agent’s miscommunication. I asked the women if she could call Alejandro and have him pay for the taxi, as it was his fault. They went back and forth for a bit and she started to make us feel very uncomfortable and unsafe. We were informed that Alejandro was going to take care of the taxi fee. This took approximately 15 minutes and now it is approximately 12:15 PM. When the taxi’s showed up(2 of them to fit 10 people) the woman and one the the taxi driver’s were fighting, yelling at each other and the other woman at the counter, put her hands on her head and said “oh my God”. At this point everyone in our party felt extremely unsafe, the kids started to cry, we were being mistreated and if we ended up going in those taxi’s or on the ATV ‘s then we would be retaliated. We were also told that at this point that it is not promised that we will make the 1 PM ride. Lastly, the facility kept our receipts and copies of our drivers licenses and would not give them back to us, that made us feel very very uneasy.

With all this poor miscommunication, chaos at the facility, uneasiness, and mistreatment, I feel we are owed a full 100% refund.
aboard.

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On the 14th of May, we purchased a day trip scheduled for the 17th of May. We were assured that the itinerary included visits to Chichen Itza, Valladolid, and a cenote. However, an hour and a half after being picked up from our hotel, we were informed that Valladolid had been blocked and unavailable to tourists since the previous week, and that all vendors had been notified.
When we raised this issue with an Amstar representative the following day, he seemed to immediately know what our concern was and mentioned he had been notified only the day before. We paid for three destinations, but unfortunately, we only visited two. Amstar should have been aware of the situation in Valladolid at the time of booking and informed us accordingly. This experience was disappointing and did not meet the expectations set when we purchased the trip.

We recently had a disappointing experience with Amstar due to misleading information provided during the booking process. We were informed that the zip-lining activity could accommodate individuals weighing up to 500 pounds, which led us to book the excursion. However, upon arrival, my fiancé, who is 6’7” and 275 pounds, was denied participation. This resulted in us losing an entire day of our vacation.

Additionally, the following day we booked an adults-only hip-hop party boat. Contrary to what was advertised, there were children present throughout the event, and no hip-hop music was played. These misrepresentations significantly impacted our experience and fell short of the expectations set during the booking process.

The Amstar representative at my resort did not provide a scale or offer another option to weight me at the time of booking the zipline excursion.
Only after signing the booking and arriving at the Chukka was I provided a scale. I was told that I was over the weight limit and unable to get a refund.
Not having a scale when booking the excursion is completely counter intuitive when you have weight restrictions.
This is a scam to gather money from unsuspecting tourists!

Some friends and booked an excursion with then in December in Montego Bay. I ended up getting sick and could not go and they kept all of my money. I even contacted the vendor who told me I should get a refund. I wouldn't recommend booking excursions through Amstar montego bay jamaica

Avoid at all costs! I was robbed on their tour! I took part in a trip to Saona island where my drone was stolen. Amstar did nothing to help the situation. It took two days to get an answer from customer service and even though we were told to leave our belongings on their bus under the supervision when we took break to use the toilet, they maintained that they were not responsible for having my drone stolen on one of their excursions. They wouldn’t pay for a cab to take me to visit the police station so I could file a report and they didn’t refund me the money for the excursion. They did absolutely nothing to help. In fact, they took days to even investigate the issue. By far the worst tour company you can book with. AVOID!

We booked a tour online with a link from Apple where we booked our trip the tour was for Quiles and they ripped us off because they didn’t have enough people but how was this our fault

We have called several times texted their representative and emailed and no answer or response

We recently traveled to Tulum for my sister’s milestone birthday. We had not issues during our travel for arrival transport or destination transport. But upon our return/departure the driver took us to the Cancun airport and not Tulum which made us miss our flight. Amstar made us wait in the airport parking lot for 5hrs before they could resolve the issue. Because they wanted the driver to pay for the airfare out of pocket vs paying for it as a corporate (they said it’s the drivers fault he has to pay for it). Of course the driver did not have the $5k USD to get us on a list minute flight for three adults. I was floored. I told them they just need to be honest with us ambit what’s happening so this can be resolved. They finally settled on getting us a hotel and a flight for the next day which they would pay for. They were to provide a like for like experience meaning all-inclusive for all-inclusive and they agreed. But here’s the catch they sent us to the hotel and did not secure reservations they just called to see if they had availability. They fully expected us to pay and then pray to be reimbursed. It was unreal the amount of deceit and misinformation we experienced. Thank goodness for Martin at the Breathless Cancun Soul who took care of us or we would have been stranded in Cancun as the driver just left us there, Amstar left us in a foreign country with no transport or support. It was utterly disgusting, made us feel unsafe and afraid.

I’m completely disgusted and still looking for ways to resolve the issue now that I’m safely home. Please be careful using their services.

I recently booked private transportation with Amstar and had a highly disappointing experience. I booked their service to be picked up from the airport. My flight landed at 2:30 PM, but despite this, I was not picked up until 4:20 PM, leaving me and my two kids stranded for nearly two hours. While I understand that delays can happen, the lack of communication and support during this wait was unacceptable.

On the day of my return trip, I requested to be picked up two hours earlier to ensure I could make my international flight on time. I was told that they refused to adjust the pickup time, and their response was that I was “more than welcome to cancel the transport and get a taxi.” When I inquired about a refund, the representative bluntly stated that Amstar would not refund me, and I should try to get a refund from CheapCaribbean instead.

This is by far the worst customer service I have ever experienced. I would strongly advise against booking Amstar, especially if you are traveling with kids. The lack of reliability and poor customer service made our trip unnecessarily stressful.

I have always used this company for airport transfer in D.R. Multiple times no issue. However in Jamaica it was disorganized but it worked out so I inquired about an atv excursion for 3 adults and two kids.They sold me a horrible excursion to yaaman adventure park Jamaica. Currently I am going thru the process of looking to get a refund. I don’t know yet if they will but they should. There is no space on the site to describe how horrible the experience went. Shame on amstar for putting there reputation on that scam excursion.

Please Do not use this Company. I could not do the excretion. Ask for a refund. They did not give my money back. The people they have worked for them is a joke. Very rude. And give out wrong information. I will not use this Company again. I wish, I did not have to put that one Star. Because they Don’t need That. TRASH as a company.

I used their transportation services when I visited Cancun. The driver did not unload all of our luggage. Once I realized all items were not unloaded I immediately contacted the on-site Amstar representative at our resort. In the end, I was told the luggage was not on the van and that I gave the driver verbal confirmation that I had all items. I never spoke with the driver as the concierge handled the exchange so that was a lie. My husband waited to get in the shuttle until all items were loaded on and saw the driver load the item. In the end, Amstar did not take responsibility for the driver's mishap.

Traveled to Cancun March 2024. Had reservations with this company. Was hard to find this company at the airport. That whole airport is chaotic. Once there, I had to wait 20 minutes while they waited for other passengers to arrive from their flights. The driver got confused and went to the wrong hotel. He eventually pulled over and asked for the addresses for everyone's hotel. He had to enter them in his cellphone gps. It was over 2 hours from leaving the airport to get to my hotel via this shuttle. Pickup wasn't bad. They were on time at my hotel to go back to the airport. I was the first pickup but the rest of the pickups were fairly quick and we got to the airport in about an hour. I was surprised when the driver announced that we could put our tips in a basket in front of the shuttle bus. It's rare that tips are blantly requested. I will not be using this service again.

If I could give zero stars I absolutely would. We waited over an hour to go from the airport to the hotel. We diligently booked and confirmed our pickup to the airport for 9:25. It has been well over an hour and there is no transportation to be found. We might miss our flight at this point. This is highly unprofessional and unacceptable. Do yourself a favor and use literally any other company.

Kept us waiting in the sun for over 20 minutes even though we had a reservation for a PRIVATE VAN. Other vans pulled up, and people who arrived after us got whisked away, while a dozen Amstar reps chatted with each other and ignored us. Then, on the return, we were told they couldn't pick us up at our allotted time!!! We ended up having to take a taxi to the airport at the last minute. What a SCAM.