Amstar DMC Anmeldelser 

They nearly made us miss our flight.
Driver came at 2:42 AM for a 3:20 AM pickup and left at 2:55 AM creating a delay and making us withdraw cash and pay 55$USD in a taxi to the airport.

I need a refund on order: 12353000

A couple weeks ago I wrote a review on how disappointing the company Amstar DMC was. After I wrote the review a person by the name of Thalia Matus from Amstar reached out to me and wanted to know exactly what happened. I gave her the whole run down about not being able to do the excursion I had pd for because I got really ill and how the guy I made the purchase with flat out told me I wasn’t getting a refund and how rude he was. Well Thalia did an investigation and decided to give me a refund. I want to thank Thalia for looking into the matter and giving me a refund.

An employee of Amstar DMC, named Omar Tripp Delie (his office located at the basement area at the Barcelo Maya Palace Resort) sold my son and me the "Rio Secreto Plus" excursion. This tour includes the standard Rio Secreto tour and rappelling, biking, and zip-lining. The total cost for the two of us was $270 USD, including taxes. However, instead of the upgraded "Rio Secreto Plus" experience, we only explored the underground river—there was no rappelling, no biking, and no zip-lining!!! When I requested a full refund because we did not receive the services we had paid for, Omar offered to refund a mere $20 for the two of us! Yes, you read that right: not the full $270 USD, but just $20 for both of us! As it turned out later, Omar had initially provided incomplete and false information about the tour; he didn't even bother to mention an additional fee of $30 per person, which is charged on-site at the tour location. That came as a huge surprise! If you don't happen to have a credit card or cash on hand to pay that extra $30, they simply take you back to your hotel and—at best—refund you a pittance compared to what you originally paid. Run and Hide from an employee of Amstar DMC, named Omar Tripp Delie (his office located at the basement area at the Barcelo Maya Palace Resort)!!!!!

Fraud - No Cab Provided but they charged. Customer care never pickup calls. I was tried to connect with 35min on hold for connecting them. Got email saying driver waiting but no was there out. I was in the hotel lobby waiting for the CAB. They do not provide driver number nor they customer care pickup calls nor they call you.

Communication technology is almost non-existent. They have no app or website to confirm your transfer. I received email communication only after I called them to request it. It took about an hour over the phone. Email or text should have been automatic upon booking. They were completely confused about who was on our shuttle. However, they did arrive on time. It’s just nice to know in advance if they are going to be there. Good luck getting confirmation.

Bait & Switch! I was in touch with an Amstar sales rep, Roberto Andrade, about booking a visit to Cenote Zepote, a reputable Eco park with 4 Cenotes and other attractions, near our hotel in Riveria Maya. The rep confirmed that he could book the requested excursion. The next day, our tour guide took us elsewhere to a different place. It has just 1 muddy Cenote. It was not the place or experience we paid for and expected.

Amstar Customer Service is aware of the bait & switch and has done little to remedy the situation, other than to say they will look into it with their 3rd party provider.

We were misled by Amstar and feel completely cheated - both in the money we spent and the time we devoted to this activity.

We were taken for $240.00 on a horseback riding excursion in February 2026. We were unable to do the excursion and were told we would be refunded. Our sales person Yuli Shalom said she would take care of it, but she was concerned about the money she would be out so she never did handle it. After several failed attempts in me trying to get a response from someone, I've determined that they a refusing the refund. I would use Amstar for shuttle service, but never schedule an excursion with them.

Car was fine. Clean. Drivers were nice. The real issue was safety and the sale of a product they could not provide. I paid for roundtrip private car for my family from Punta Cana airport to our hotel, specifically because they offered a car seat for an additional fee. We were going to bring a car seat because safety for our toddler is very important to us. For both rides, the driver did not know how to properly install the car seat so we were unable to use it. I didnt bring a car seat because they were supposed to provide one. I paid a premium for their car service and yet they sold me a service they could not provide. After the first trip I let them know that they car seat could not be used because the driver had no idea how to install it. They assured me that for the ride home the driver would install the seat properly. When we got in the car to go back to airport, the car seat was not installed even close to the correct way. These were not the tyep of carseats we were used to so I did not know how to install it myself, but I did know that they were not installed correctly. The car seat could move around freely and was not remotely stable. Having drivers who do not know how to properly install car seats (despite selling the service) and therefore forcing passengers to put their children in unsafe situations is unacceptable. I then followed up demanding a full refund. Although they did drive us, it was unsafe and we paid a premium for a service they could not provide. I would have brought my own carseat and used a much cheaper taxi had I know they couldn't actually install the seat. After several emails they best they would offer is a refund for the car seat charge. So they offered zero compensation for selling a service they couldnt provide nor compensation for putting my family at risk. Even after all of that, it has been over a month and they still havent even refunded the charge for the car seat. Terrible customer service and zero accountability.

My experience with Amstar Excursions was extremely disappointing. I booked a catamaran excursion for myself and my 70-year-old father while vacationing in Mexico. Due to high winds, Amstar postponed the excursion not once, but three separate times. While weather delays are understandable, what followed was completely unacceptable.

After multiple postponements, the excursion was ultimately pushed to the very day I was forced to leave due to major flight disruptions caused by a storm. Despite the fact that we never had the opportunity to participate — through no fault of our own — Amstar refused to provide any reimbursement.

The lack of flexibility and basic customer consideration was shocking. It was apparently acceptable for them to cancel or reschedule due to weather, yet when circumstances outside of our control prevented us from attending, they showed zero willingness to work toward a fair resolution.

This reflects very poorly on their company. The customer service was awful, the policies feel one-sided, and the overall handling of the situation was incredibly frustrating. I would not recommend Amstar Excursions to anyone.

My shuttle service from the Cancun airport to the resort was great! I traveled with my 6 month old baby and I reserved and prepaid for a car seat round trip. The initial shuttle transfer was equipped with a car seat.
My shuttle service from the resort back to the Cancun airport did not provide a car seat. I explained that I prepaid for a round trip car seat. I was told that I would get refunded my money, but that there was not an option for a car seat to be provided on the transfer back to the airport. Very disappointed.

A really good experience!! Really made our trip easier!

¡Una experiencia increíble! Justo lo que mi familia y yo estábamos buscando 😍🥰
Muchas gracias.

Good experience :)

We were a group of 18,we did the land and sea tour with Melinda and clem.they were fabulous,fun,informative.i highly recommend this tour.clem was a great driver,and Melinda brought so much energy to our loud energetic group.

Good!!!!! 👍👍

Tomé un catamarán a Isla Mujeres, con desayuno incluido. La experiencia fue bastante divertida y relajante, las bebidas y la comida fueron muy buena. Las crepas con cajeta fueron lo mejor.

Son muy profesionales, toda la experiencia fue agradable y la recomiendo a todos mis amigos y familiares.

After paying in advance for a excursion to Chechen Izta and meeting all the requirements they forgot to register me for the tour. I found that out after waiting for a hour after the supposed pickup time. After the first 15 minutes of late shuttle arrival, I was told they were just running behind. After 30 minutes Amstar rep decided to call and see what the delay was. Driver was to call back. Seems I wasn't on the pickup list. I ask for the driver to return, no help there. I ask Amstar to send a taxi to make it up, they said no, we will give your money back. We purchased a vacation with the purpose of visiting the Mayan ruins. All we got was "sorry". Nothing for the missed adventure, learning historical information. Zero consideration from Amstar.