AmourLinen Anmeldelser 

99
TrustScore 3 ud af 5

3,1

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and th... Se mere

Bedømt til 1 ud af 5 stjerner

Customer service with this company is non-existent. I'm trying to return one of the dresses I've ordered but after creating the return over a week ago I'm still waiting for a link to secure payment f... Se mere

Bedømt til 1 ud af 5 stjerner

Ich warte seit dem 3. August auf meine Ware. Erst auf meine Nachfrage hin wurde mir mitgeteilt, dass man einfach zu viel zu tun habe. Zugleich wurde mir zugesichert, dass die Bestellung bearbeitet un... Se mere

Bedømt til 5 ud af 5 stjerner

Es ist wunderschönes weiches Leinen. Die Farbe Rosenbraun beschreibt ein zartes, leicht rötliches, helles Braun, eine sanfte Farbe, die sich gut in alle möglichen Interieurs einbringen lässt. Ich bin... Se mere

Virksomhedsoplysninger

  1. Sengetøjsforrretning

Skrevet af virksomheden

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

99 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 61 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,1

Alle anmeldelser

(99)

63 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

Beautiful quality items from a sustainable brand

Just like many others who wrote a review here, I ordered in July 2025, when the company was experiencing a huge increase in orders leading to delays.
While I admit that I felt frustrated and nervous when my items weren't shipped withinin the given time frame of 4-8 business days, I have to say that the customer support always responded to my e-mails, even though the reponses were kind of vague at times. I absolutely understand that adapting to such a surge in orders doesn't happen overnight but I would have appreciated a more transparent communication regarding the timelines (which is my only criticism).
I received my top and shorts approximately 6 and a half weeks after placing my order and I absolutely love them. The quality is lovely, you can definitely tell that the items are handmade with love and care.
I will be ordering from AmourLinen again as I believe in the company's sustainable approach and that they'll be able to adapt to their success soon.

6. september 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Ordered on July 29

Ordered on July 29, 2025. After several weeks corresponded with Ugne on the 11th of August. Was told they were inundated with orders and trying to catch up. This is from the email..."Your order is currently being made and is scheduled to be shipped next week." After two weeks I reached out again and can not get a reply. Yet, the company seems to be having a sale and taking more and more orders but evidently can not send out the orders they already have....poor business model. This order was made in plenty of time for an upcoming trip I have in September.

UPDATED 9/2/2025
Thank you for your response. I truly hope your company continues to grow and prosper. I appreciate the prompt refund and hope to reorder in the future when you are running "full steam". Congratulations on your success. Respectfully, Ava Witt

31. august 2025
Uopfordret anmeldelse
AmourLinen-logo

Besvarelse fra AmourLinen

Ava,

This summer has been especially challenging for AmourLinen. In just the first two weeks of July, we received as many orders as we normally do during an entire summer. We weren’t fully prepared for this unexpected demand, and we sincerely appreciate the patience and understanding of all our customers.

As a small, transparent business from a little country in Europe, our entire team — including our production staff — has been working overtime to fulfill every order. Our highest priority is always to deliver on time and make our customers happy. Unfortunately, with such an overwhelming volume, we experienced delays and we are truly sorry that we could not complete your order in time for your trip.

We have already issued you a full refund. Once again, please accept our sincere apologies for the inconvenience caused, and thank you for giving us the chance to improve.

-Lucas

Bedømt til 4 ud af 5 stjerner

Recent purchase

Although I waited a while for my shorts and top and did have email correspondence with them which they always responded to it is worth the wait. The linen is lovely and great quality, you can tell it’s handmade and I really love my shorts and top. If you order be patient.

27. august 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Placed order on 30th of July

Placed order on 30th of July. Have yet to receive any items ordered. I’m deeply frustrated. No communication. Tracking says order being prepared… Surely it should’ve been prepared and delivered by now!

30. juli 2025
Uopfordret anmeldelse
AmourLinen-logo

Besvarelse fra AmourLinen

Sarah,

We are truly sorry for the frustration this delay has caused. This summer has been very challenging for AmourLinen, as in the first two weeks of July we received as many orders as we normally do throughout the whole season. We were not fully prepared for such a sudden increase in demand, and unfortunately this has led to delays.

As a small, transparent business from a little country in Europe, our whole team — including production — has been working overtime to catch up. Our first priority is to fulfill every order and make our customers happy, but in this case, we did not manage to deliver on time and we deeply regret that.

We have issued you a full refund for your order, and once again, we sincerely apologize for the inconvenience. Thank you for your patience and for giving us the opportunity to improve.

-Lucas

Bedømt til 5 ud af 5 stjerner

I bought a dress and bed sheets

I bought a dress and bed sheets. The dress is incredible and felt very light on my body! I don’t even want to start about the sheets, it feels very soft and it matches my room decor. The quality matched the price I paid. I will definitely comeback to try something else.

8. august 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Bad customer service. Didn’t receive items.

Placed order five weeks ago spending nearly £200. Heard nothing at all for three weeks so I Emailed to ask when arriving and kept being told they were busy and it would be the following week. Still nothing. They have issued a refund five weeks later. If they do not have the capacity to make the orders they should not take them. Or they need more staff. Not good experience and was really looking forward to receiving my items. Won’t bother in future. If you are getting something for a special occasion it’s not worth it as highly likely not to receive it.

14. august 2025
Uopfordret anmeldelse
AmourLinen-logo

Besvarelse fra AmourLinen

Hello,

I completely understand your frustration, and I want to be transparent about what’s been happening on our end. This past July, we received around ten times more orders than in a usual month. It felt like a Christmas rush in the middle of summer, and while we’ve already started expanding our production, that process doesn’t happen overnight.

Our seamstresses are working incredibly hard, often putting in extra shifts, but they can only sew so fast while still maintaining the quality we’re known for. If we had anticipated this surge, we would have been better prepared for such a long production time.

We truly value and appreciate the many customers who have shown patience and understanding during this busy period, and we’re very sorry we couldn’t meet your expectations this time.

Please know we are working as hard as we possibly can, not to delay or mislead anyone, but to ensure every piece is made with the care it deserves.

-Lucas

Bedømt til 1 ud af 5 stjerner

Terrible experience

I was reluctant to write a negative review, as I know it can be damaging to a small business—especially one that makes handmade goods. I’m typically patient, understanding, and appreciative of the process. Unfortunately, that was not the case this time.
I placed my second order in early July, and after a month of waiting with no delivery—and several extremely frustrating emails back and forth—I ultimately canceled my order. What shocked me most was that the company made no effort to rectify the situation beyond simply asking if I wanted to cancel.
Customer service is key, and this company had multiple opportunities to make things right but completely failed to do so. It became clear to me that they don’t value or understand the importance of customer retention, which can make or break a business. A company that grows beyond its capacity without putting proper safeguards in place is setting itself up for failure.
Unfortunately, I won’t be ordering from them again.

3. juli 2025
AmourLinen-logo

Besvarelse fra AmourLinen

Dear Dina,

As we mentioned in our communication with you, July brought an unexpected surge - more than ten times our usual monthly orders. While we are actively expanding production, these adjustments take time, and unfortunately this affected our timelines.

We did extend the return window for your first order, and I personally prioritized your second, but I completely understand your decision to cancel rather than continue waiting. Please know we never intend for delays like this to happen - they naturally come when demand grows suddenly, and we cannot simply ask our seamstresses to sew faster without compromising the quality of their work.

We regret that we couldn’t deliver your skirt in time and sincerely apologize for the disappointment. At the same time, we’re grateful for the many customers who continue to support and value the slower, handmade, made-to-order process that defines our work.

-Lucas

Bedømt til 2 ud af 5 stjerner

Button not sewn on properly

I wasn‘t pleased with the quality of the linen trousers.
For this price, I expect the button to be sewn on properly. I sent an email, but unfortunately, I didn't get a reply. The dress I orderd was perfeclty fine

30. juni 2025
AmourLinen-logo

Besvarelse fra AmourLinen

Jolanda,

Thank you for your feedback. We’re sorry the linen trousers didn’t meet expectations and that the button wasn’t properly sewn. We’re glad we were able to process a full refund promptly and that you confirmed everything was resolved at the time. We also appreciate your kind words about the dress — we hope to welcome you back for a more seamless experience in the future.

-Lucas

Bedømt til 1 ud af 5 stjerner

Inaccurate Processing Times

I’m really disappointed in my experience with Amour Linen. I placed my order on July 14th, and received a confirmation email stating that my sheets were being made to order and would take 4-9 days to process. Three weeks passed and I realized I hadn’t gotten a shipping confirmation yet. I reached out to them on July 31st to check on the status of my order (which they encourage in their confirmation email) and explained that I would like to cancel my order if I wasn’t likely to receive it before the end of August. Their customer service team got back to me right away with a vague response. I asked if they could give me a specific update on when my order would ship, and they assured me that it would ship that same week. Well, it did not ship that same week. The production time has (so far) been double what’s listed on their website and their confirmation email, but that doesn’t bother me nearly as much as their customer service team lying to me to keep my business. I understand that those timelines are an estimate and everything is made to order (which takes time!) but all I wanted was an honest update!

14. juli 2025
Uopfordret anmeldelse
AmourLinen-logo

Besvarelse fra AmourLinen

Jenny,

We’re truly sorry for the delay and the frustration it caused. This summer we’ve been overwhelmed with an unusually high volume of orders, and our production team has been working overtime to ensure every made-to-order item is fulfilled with the quality our customers expect. Unfortunately, this has meant that some orders have taken longer than our usual estimated processing time, and we understand how disappointing that is.
We should have provided you with a clearer and more accurate update, and we’ll work on improving our communication so customers always know what to expect. Please rest assured that every order placed will be fulfilled, and we appreciate your patience and understanding during this busy period.

-Lucas

Bedømt til 1 ud af 5 stjerner

Haven’t received my order

Placed my order on July 10. Reached out to customer service on July 24 to ask about the status of my order and haven’t heard back as of today, the 26th. Orders can take time, I understand, but at the very least reply to your paying customers. Slow order delivery and non-responsive customer service is just bad for business.

26. juli 2025
Uopfordret anmeldelse
AmourLinen-logo

Besvarelse fra AmourLinen

Hello,

Thank you for your feedback, and we’re truly sorry for the frustration caused.

As noted in our contact information, we aim to respond to all inquiries by the next business day. However, due to a high volume of messages, our team wasn’t able to get back to you on Friday. Since we don’t operate over the weekend, there was a delay - our sincere apologies for that!

That said, I believe our team even responded to you on Sunday to make sure you were assisted as soon as possible.

We completely understand how crucial timely communication is and are continuously working to improve our response times.
Thank you for being so patient, and we appreciate your support.

Founder of Amourlinen,
Lucas

Bedømt til 1 ud af 5 stjerner

Takes over two weeks from order to be…

Takes over two weeks from order to be told - being shipped this week
feels like fauld - another site from abroad I cannot talk to

1. juli 2025
Uopfordret anmeldelse
AmourLinen-logo

Besvarelse fra AmourLinen

Hello Gill,

Thank you for your feedback. We’re truly sorry to hear about your frustration.

We’re a slow fashion, made-to-order business, which means we don’t keep items in stock. Every piece is handmade with love by our amazing seamstresses, and we take great care to ensure both quality and fair working conditions. Due to this, we have a production time before shipping, and during busy periods, it may take a little longer than usual.

We completely understand that delays can be disappointing. If you no longer wish to wait, you’re always welcome to reach out to our customer support team at
hey@amourlinen.com

They’ll be happy to help cancel your order and issue a refund.
Thank you for supporting small, sustainable fashion - we truly appreciate it, even when things don’t go as smoothly as we hope.

Warm regards, Lucas

Bedømt til 5 ud af 5 stjerner

I had to get in contact .

I had to get in contact as I had a question about how long it would take to get to me and the customer service were brilliant and put my mind at rest. Within a few days my gingham shorts had arrived.
They are lovely, made with care, the linen is high grade, the fit is great too. I will wear these a lot, a real staple in my wardrobe

10. juli 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Good quality very beautiful linen

I have ordered some beautiful charcoal linen fabric to make a duvet cover. The thickness of the fabric is just right for a duvet cover or other clothing in my opinion!
I ordered some dusty rose linen too, to make a gilet, also such a beautiful color. A month before I have ordered some samples so I good make the right choice! It took one or two weeks to get it to Holland! You can have contact through whatsapp or email and the company is very kind and helpfull!

24. maj 2025
Uopfordret anmeldelse

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