Exceptional service! My car was ready on time, the repairs were handled professionally. I really appreciate the attention to detail and will definitely be coming back here for any future maintenance.... Se mere
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Se, hvad kunderne siger
Excellent service collected car from home with a phone call to say they were on their way. Same Very pleasant lady each time we spoke on the phone and same chap collected and dropped off car. Very rea... Se mere
Everything was very good from start to finish…,apart from it is very difficult to get through to your staff either by email or phone to find out when your vehicle will be returned. Tried several times... Se mere
Friendly attentive staff, first repair survey covered all items requiring attention. Slight delay in parts delivery - contacted with details - repair completed well inside target date. Excellent repa... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Alton Cars, one of UK’s largest networks of vehicle repair centres. We’re a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centre’s hold a coveted BSi kitemark, along with industry leading insurer & manufacturer approvals. We’re proud of our reputation for being a professional & friendly repair group, so if you’re searching for a well-respected vehicle repairer that you can trust, you’ve found them.
Kontaktoplysninger
Alton Cars Ltd, LS9 0SG, Leeds, Storbritannien
- 0800 035 5730
- enquiries@altoncars.co.uk
- altoncars.co.uk
4,7
Fremragende
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My BMW 330 repair
Absolutely brilliant this company they've sorted my car very quick turn around considering how busy they the yard is full ...can't fault em take your car to these 100% 11928
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Dan, thank you for your 5-star rating! We're thrilled to hear that you found our service brilliant and appreciated the quick turnaround. It's wonderful to know that we could meet your expectations and provide a seamless experience for you.
We're dedicated to providing exceptional customer service and ensuring that every repair is completed efficiently and to the highest standard. Your recommendation means a lot to us, and we're delighted that we could deliver such a positive experience for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Excellent car repair service with no…
Excellent car repair service with no stress. Picked up vehicle and returned within a few days. Arranged a hire car too where they picked me up so I wasn't inconvenienced. Excellent company to deal with. 11910
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Karen, thank you for your 5-star rating! We're delighted to hear that you found our service excellent and stress-free. It's great to know that the convenience of having your vehicle picked up and returned, along with the arrangement of a hire car, made the process seamless for you.
We're committed to providing outstanding customer service and ensuring that every aspect of your experience is hassle-free. Your feedback about our efficiency and the quality of service is greatly appreciated, and we're thrilled that we could meet your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Brilliant service
Brilliant service. Alton kept in touch and made the process easy. They returned my car repaired and even valeted my car. Really pleased. The staff members i spoke to were nice and they dropped my car off for me. Thank you
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Daniel, thank you for your 5-star rating! We're delighted to hear that you found our service brilliant and that we could make the process easy for you. It's great to know that you appreciated the valet service and the convenience of having your car dropped off.
We strive to provide exceptional customer service and ensure that every aspect of your experience is seamless. Your feedback about our staff's friendliness and the quality of the repair is truly appreciated, and we're thrilled that we could meet your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Excellent service
Excellent service. Kept me informed at all times of progress. Staff very helpful.
Repair Excellent. Would definitely recommend to others.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Philip, thank you for your 5-star rating! We're thrilled to hear that you found our service excellent and that our staff kept you informed throughout the process. It's wonderful to know that you appreciated the helpfulness of our team and the quality of the repair.
We're committed to providing outstanding customer service and ensuring that every repair meets the highest standards. Your recommendation means a lot to us, and we're delighted that we could deliver a positive experience for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
I did ask for the rear wheel to be…
I did ask for the rear wheel to be checked for loss of pressure and possible out of balance from the impact of the other vehicle which I don't think was done. 11876
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Ian, thank you for your feedback and for bringing this to our attention. We're sorry to hear that the rear wheel check may not have been completed as requested. We take your concerns seriously and would like to resolve this issue for you.
Please contact us at complaints@altoncars.co.uk with your vehicle details and any further information you can provide. Our team is committed to addressing your concerns promptly and ensuring your satisfaction.
We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
Best regards,
Alton Cars Ltd.
round 2- est repair off car tommorrow
round 2- est repair off car tommorrow, after having it 5 weeks , when complained today abount not being done tommorrow est-date ,this is my second est the fist was 21 off april - told new door has not yet been painted yet why have they had it for 5 weeks and not evan painted door, car not wrecked just needs new door -sheffield garage
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Simon, we’re really sorry to see that your repair is still ongoing and that the timescales have changed again - we completely understand how frustrating this must be, especially given how long your vehicle has now been with us.
We’d really like to help get this resolved for you, so please could you contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any further details. They’ll be able to look into this directly and support you further.
Best regards,
Alton Cars Ltd.
Car repaired in good condition
I appreciated the communication between the repairers and I. I received lots of phone calls and updates regarding my car and I was thankful that my car was delivered in good condition to a friend of mine. 11866
26. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Asha, thank you for your 5-star rating! We're delighted to hear that you appreciated the communication between our team and yourself. It's wonderful to know that the frequent phone calls and updates kept you informed about your car's status.
We're committed to ensuring that our customers are well-informed and satisfied with our service. We're thrilled that your car was delivered in good condition to your friend, and that our efforts met your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Besvarelse fra Alton Cars Ltd
Hi Emily, thank you for your 5-star rating! We're thrilled to hear that you found our service great and that your car was fixed to your satisfaction.
We're committed to providing exceptional service and we're delighted that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Great service and communication thank…
Great service and communication thank you :-)
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Alison, thank you for your 5-star rating! We're thrilled to hear that you found our service and communication to be great. It's always our goal to ensure that our customers have a positive experience with us, and we're delighted that we could meet your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Genuine, friendly and professional
I had a courtesy car delivered to my address then my car was taken to have the repair. There was half a tank of petrol in it which was very useful as I didn't have to go straight to a garage fill up. The estimated time of the repair was correct. I was very happy with the result and the cleanliness of my car on return. It had had a polish on the Paint work and it was gleaming 😊
Overall a professional service from the staff at Alton cars....Thank you 😊
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Julie, thank you for your 5-star rating! We're delighted to hear that you found the courtesy car delivery convenient and appreciated the petrol provided. It's great to know that the estimated repair time was accurate and that you were pleased with the result and cleanliness of your car upon return.
We strive to deliver professional service and ensure our customers are satisfied with every aspect of their experience. We're thrilled to hear that our efforts met your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
A very seamless experience
A very seamless experience, my car was collected and returned to my home, communication during the process was very good, and my car was returned fixed and very clean inside and out. Very happy!
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Claire, thank you for your 5-star rating! We're thrilled to hear that you had a seamless experience with us. It's fantastic to know that the collection and return of your car to your home went smoothly, and that you were pleased with the communication throughout the process.
We're committed to providing exceptional service, and we're delighted that we could meet your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Pick up of my car was quick and easy…
Pick up of my car was quick and easy and updates were given throughout. My pick up date was changed 5 times and each time I called to double check details, all staff were helpful and friendly. 11799
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Chloe, thank you for your 5-star rating! We're delighted to hear that the pick-up of your car was quick and easy, and that you appreciated the updates provided throughout the process. It's wonderful to know that our staff were helpful and friendly, even with the changes to your pick-up date.
We're committed to providing outstanding customer service and are thrilled that we could meet your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
All the staff that I interacted with…
All the staff that I interacted with were very pleasant and helpful 11785
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Keith, thank you for your 5-star rating! We’re delighted to hear that you found all the staff you interacted with to be very pleasant and helpful. We strive to provide a welcoming and supportive environment for our customers, and it's wonderful to know we achieved this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Excellent service
Excellent service, kept me updated with the time scales and repair to my car. Pick up and delivery of my vehicle was spot on and can not fault them at all.
11782
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Joanne, thank you for your 5-star rating! We’re delighted to hear that you found our service excellent and appreciated the regular updates. We strive to provide seamless service, and it's wonderful to know we achieved this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Service was second to none
Service was second to none, the staff are courteous polite and informative keeping you updated on the repair. The finished repair appears as new, cannot detect a repair. Mm
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Peter, thank you for your 5-star rating! We’re thrilled to hear that you found our service second to none and appreciated the courteous and informative nature of our staff. We strive to keep our customers updated and deliver high quality repairs, and it's wonderful to know that we achieved this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Fiesta repair
Excellent repair car looks brand new bit disappointing the amount of time it took I appreciate the fact the garage is very busy but very happy now
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Bryn, thank you for your 4-star rating! We’re pleased to hear that you found the repair excellent and that your car looks brand new. We strive to deliver high-quality repairs, and it's great to know we achieved this for you.
We appreciate your understanding regarding the time it took, and we are continuously working to improve our efficiency while maintaining our standards. Your feedback is valuable to us and helps us enhance our service.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
High standard repair
Our vehicle was repaired to a high standard after another vehicle damaged the side of the car. We were kept up to date about the repairs and even though we waited longer than expected due to availability of equipment for the repair, we were always in the know about when we may get the car back. 11743
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Lauren, thank you for your 5-star rating! We’re delighted to hear that your vehicle was repaired to a high standard and that you were kept informed throughout the process. We strive to provide excellent communication and quality service, and it's wonderful to know that we achieved this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Shocking service both by Alton Cars and…
Shocking service both by Alton Cars and Enterprise accident management.
After someone drove into my car, Hastings passed the repair to Enterprise who then appointed Alton Cars Huddersfield to carry out the repair work. Without any consultation, Alton cars Leeds phoned to advised the car needed to go to their Leeds garage rather than Huddersfield.
I was initally advised on the 28th March, I'd be looking at around 2 weeks for the repair and the car to be returned.
Then on the 8th April is was advised by Alton cars it would be around 5 working days.
I've had little communication with regards updates, which I was advised I would receive.
Today having not heard anything further I chased up an update, to be told "due to their workload" my estimated completion date will now be the 30th April.
Unsatisfactory. If they are too busy, they shouldn't have taken the work on!!!!
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Mark, we're sorry to hear about your experience with our service and the inconvenience it has caused. We understand your frustration with the communication and delays in the repair process.
Please contact us at complaints@altoncars.co.uk with your vehicle and complaint details so we can address your concerns directly and work towards a resolution. Your feedback is important to us, and we are committed to resolving your issues satisfactorily.
We apologise for any inconvenience this has caused and assure you that your concerns are a priority. Thank you for bringing this to our attention.
Best regards,
Alton Cars Ltd.
Very satisfied from start to finish.
Very satisfied from start to finish.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Lesley, thank you for your 5-star rating! We’re delighted to hear that you were very satisfied from start to finish. We strive to provide a seamless and satisfying experience for all our customers, and it's wonderful to know that we achieved this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Quick repair
I brought my car for a damage assessment a week or so before and it was quick and easy. It was explained to me what they needed to do. I bought the car back a few days ago and was provided a courtesy car. Within two days my car was back to me better than it went in, the exterior was so clean and the alloy wheels looked brand new. Overall, it was a great experience and everyone was so nice. 11705
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi B, thank you for your 5-star rating! We’re thrilled to hear that your experience with the damage assessment and repair was quick and easy. It's fantastic to know that the courtesy car and the quality of our work met your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
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