Everything was very good from start to finish…,apart from it is very difficult to get through to your staff either by email or phone to find out when your vehicle will be returned. Tried several times... Se mere
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Se, hvad kunderne siger
Friendly attentive staff, first repair survey covered all items requiring attention. Slight delay in parts delivery - contacted with details - repair completed well inside target date. Excellent repa... Se mere
DELIGHTED WITH THE SERVICE FROM ALTON CARS. THE WHOLE TEAM ARE AMAZING BUT SPECIAL THANKS TO ALL JULIES AND SHAUN. WAS KEPT INFORMED ABOUT REPAIRS REGULARLY AND SUPPORTED WITH GOOD ADVICE. PROFESSIONA... Se mere
From the reception staff at the Huddersfield branch right over to James at Leeds who kept in touch throughout my complicated repairs, to the wonderful Anthony who looked after me when I got lost picki... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Alton Cars, one of UK’s largest networks of vehicle repair centres. We’re a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centre’s hold a coveted BSi kitemark, along with industry leading insurer & manufacturer approvals. We’re proud of our reputation for being a professional & friendly repair group, so if you’re searching for a well-respected vehicle repairer that you can trust, you’ve found them.
Kontaktoplysninger
Alton Cars Ltd, LS9 0SG, Leeds, Storbritannien
- 0800 035 5730
- enquiries@altoncars.co.uk
- altoncars.co.uk
4,7
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The staff are soo soo amazing…
The staff are soo soo amazing especially the lady at the reception and everyone single one else. I was very much impressed with the service.12456
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Majdoub, thank you for your 5-star rating! We're thrilled to hear that you found our staff to be amazing, especially the lady at the reception. It's fantastic to know that you were very much impressed with our service.
We're committed to providing exceptional customer service and we're delighted that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
friendly and efficient service 12454
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Natalie, thank you for your 5-star rating! We're thrilled to hear that you found our service friendly and efficient. It's fantastic to know that our team could provide you with such a positive experience. We're delighted that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
All the staff were very friendly…
All the staff were very friendly offered me a drink whilst I waited. Also made sure I was kept updated every step of the way on the progress of my repair via phone and email communication .Repair completed in less than 2 weeks quicker than the estimated time . Immaculate job you’d never know there had been any damage . Thank you 😊 12452
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Mrs Argile, thank you for your 5-star rating! We're delighted to hear that our staff were very friendly and offered you a drink while you waited. It's wonderful to know that you were kept updated every step of the way on the progress of your repair.
Your satisfaction is our top priority, and we're pleased to have exceeded your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
No problems that weren't resolved quickly and easily
This was very easy and everyone I spoke to was super helpful. 12436
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Tim, thank you for your 5-star rating! We're thrilled to hear that you found the process very easy and that everyone you spoke to was super helpful. It's fantastic to know that our team could provide you with such a positive experience.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Took far too long long with various conflicting reasons why
The actual repair to my Kia Sportage GT Line was completed to an excellent standard, and I have no complaints whatsoever about the quality of the workmanship or the condition of my vehicle when it was returned.
Unfortunately, the customer service and communication throughout the repair process were extremely disappointing.
My vehicle was collected on 26 May 2026 for an insurance repair through Hastings Direct. I was originally given a completion date of 17 June, which was then changed to 25 June, then 3 July, before being delayed again because a chrome moulding had not arrived.
I completely understand that repairs can overrun and that parts can sometimes be delayed. My complaint is not about the delays themselves, but the way they were handled.
On 25 June, when my vehicle was due to be returned, I had to telephone Alton Cars myself because nobody had contacted me. During that conversation I was told the only thing holding the repair up was a few clips (or similar small fixings), which suggested the vehicle was otherwise complete.
However, shortly afterwards I was told the repair would be delayed again because they were still waiting for parts before the vehicle could even be painted. These explanations appeared inconsistent and left me with very little confidence that I was being given accurate or up-to-date information about the progress of my repair.
Throughout the repair I repeatedly had to chase for updates because communication was so poor. Finding out on the very day I expected my car back that it had been delayed again was extremely frustrating.
The delays caused significant inconvenience to my family, including affecting a planned holiday while we were left with a much smaller courtesy car.
Following a formal complaint through Hastings Direct, Alton Cars apologised for their lack of communication and Hastings offered an £80 goodwill payment, which I accepted. However, I should never have had to raise a formal complaint simply to receive the level of communication every customer deserves.
The repair itself deserves five stars. Unfortunately, the communication and customer service deserve one star. My two-star rating reflects that balance.
I sincerely hope Alton Cars improve the way they communicate with customers because, in my experience, that was by far the weakest part of an otherwise high-quality repair.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Chris, thank you for taking the time to leave such detailed feedback. Whilst we're pleased to hear you were happy with the quality of the repair itself, we're very sorry that our communication throughout the process didn't meet your expectations.
We completely understand how frustrating it is when repair timescales change, particularly when updates aren't provided proactively or the information shared appears inconsistent. This is not the level of customer service we aim to deliver.
We appreciate your balanced comments and your recognition of the workmanship carried out. Your feedback regarding our communication has been noted and will be shared with the relevant team as we continue to improve the experience we provide our customers.
Should you wish to discuss your experience any further, please don't hesitate to contact our customer relations team at complaints@altoncars.co.uk
Best regards,
Alton Cars Ltd.
So easy from beginning to end
So easy from beginning to end. The car looks great, clean, smells nice inside. I'm really pleased with it
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Carol, thank you for your 5-star rating! We're delighted to hear that you found the process easy from beginning to end and that your car looks great, clean, and smells nice inside. It's fantastic to know that you're really pleased with the results.
We're committed to providing a seamless and satisfying experience for our customers, and we're thrilled that we could achieve this for you. Your satisfaction is our top priority, and your positive feedback is greatly appreciated.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards, Alton Cars Ltd.
Extremely Poor Communication and…
Extremely Poor Communication and inaccurate estimating.
My car went in for repair and I was estimated as being 4 weeks for the works to be completed. Initially communication and information was good to confirm and agree the works with insurance company. Form this point it went downhill.
There was no communication, only updates I got were through insurance app with continuous incremental moves to the date. In total there were 6 moves to the date and it increased 100% from 4 weeks to 8 weeks.
I chased multiple times via email and call to be told yes on track for the next date. I was later informed I should have been updated every 2-3 days. Even after this point I didnt receive these updates or updates when committed.
So I would be extremely careful with the estimates as they seem to be woefully inaccurate with no proactivity or customer service.
Would never use again as do not trust or appreciate the customer service received.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Simon, we're very sorry to hear about your experience and the frustration this has caused. We completely understand how disappointing it is when repair timescales change and communication doesn't meet expectations, particularly when you've had to repeatedly chase for updates.
This is not the level of service we aim to provide, and we appreciate you taking the time to share such detailed feedback. Your comments regarding the communication, repair timescales and overall customer experience have been noted and will be shared with the relevant team.
If you would like us to review your experience in more detail, please contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any further information. They'll be able to investigate your concerns thoroughly and support you further.
Best regards,
Alton Cars Ltd.
Thank you all
Thank you all , if you will carry on having my MG.
Should not have bought thre thing , but thank you for your help with it.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Nigel, thank you for your 5-star rating! We're delighted to hear that you appreciated our help with your MG. It's wonderful to know that our team could assist you effectively.
We're committed to providing exceptional service and ensuring that our customers are satisfied with their experience. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards, Alton Cars Ltd.
Perfect communication from the garage…
Perfect communication from the garage at all times, no problems when couldn’t collect in the day of completion. Wouldn’t know it was damaged and had been for repair it was that good. 12378
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi L, thank you for your 5-star rating! We're delighted to hear that you experienced perfect communication from our garage and that there were no issues when you couldn't collect your car on the day of completion. It's fantastic to know that the repair was so well done that you wouldn't even know it had been damaged.
We're committed to providing exceptional customer service and ensuring that our clients are kept well-informed throughout the repair process. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards, Alton Cars Ltd.
Excellent repairs
Excellent repairs, friendly staff and kept up to date
Entry ID 12373
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Michaela, thank you for your 5-star rating! We're delighted to hear that you found our repairs excellent, our staff friendly, and appreciated being kept up to date.
We strive to provide exceptional customer service and ensure that our clients are well-informed throughout the repair process. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards, Alton Cars Ltd.
Very good
Very good, from the reception staff, to the workshop guys, excellent result, top quality work 12372
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Peter, thank you for your 5-star rating! We're thrilled to hear that you found our service very good and that you were pleased with the excellent result and top-quality work.
We're committed to providing exceptional service and ensuring that our customers are satisfied with every aspect of their experience. Your positive feedback is greatly appreciated and motivates us to continue delivering high standards of service.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards, Alton Cars Ltd.
Excellent service!
My car was sent here for some repairs and I can’t fault Alton Cars whatsoever! The repairs are top quality 👌
ID 12353
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi, thank you for your 5-star rating! We're thrilled to hear that you can't fault us and that you found the repairs to be of top quality. It's always rewarding to hear when our efforts exceed expectations.
We strive to provide top-notch service and quality repairs, and we're delighted we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Staff are friendly always kept informed…
Staff are friendly always kept informed about vehicle situation.
My only little concern is the bumper,it's still sticking out a bit, was it ok and did it need the brackets/clips repairing that's all
But yeah apart from the query I've got everything was great , Thankyou
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Sharron, thank you for your 5-star rating! We're delighted to hear that you found our staff friendly and appreciated being kept informed about your vehicle's situation.
We understand your concern regarding the bumper and appreciate you bringing it to our attention. Ensuring that every aspect of our service meets your satisfaction is important to us. Please feel free to contact us directly at complaints@altoncars.co.uk so we can address this issue and ensure everything is in perfect order for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Terrible service
Following a no fault accident - the car went into the Sheffield branch. Pick up of car and drop off of courtesy car went fine. Car was then with Alton for 2 months before being returned with sub-quality work - replaced panel misaligned, masking tape visible from respray areas. During that 2 months updates were hard to get - nobody picked up the phone at Alton and when they did it went to a central call centre who knew nothing about the car. Car was taken back in and a courtesy car left that had a slow puncture, this was replaced and the car was in for another 2 weeks. No updates, phoned and left 2 messages and emailed direct to Sheffield branch for updates and no response. Eventually the bodyshop manager did call back to confirm the car was almost ready for return. It was returned yesterday with damage still to the passenger side window post - caused by masking for body spraying, pink pen marks on the rear wheel arch, paint drips and masking tape marks. I have no idea with the customer care and standard of workmanship and lack of care clearing up the vehicle before return how this company keeps getting work.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Amber, we're very sorry to hear about your experience and the frustration this has caused. We completely understand how disappointing it must have been to experience delays, have difficulty obtaining updates, and then have to return your vehicle for further work.
This is not the level of service or workmanship we strive to provide, and we appreciate you taking the time to share such detailed feedback. Please be assured that your comments have been taken seriously.
Please contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any further information. They'll be able to investigate your concerns thoroughly and support you further.
Best regards,
Alton Cars Ltd.
Very poor experience
My car was put through Alton Cars for body shop works following a no fault accident. I can’t fault the insurance company but Alton Cars were terrible. Car assigned to Huddersfield, but they couldn’t repair it in the (presumably agreed contractual time with the insurance company) so asked me if they could “take it to Barnsley as it was quicker”. They repaired it in Barnsley just in time before my hire car rental expired, but the “expectation” was that I collect it from there. They couldn’t take it back to Huddersfield or bring it to me in less than a week. I did not agree to a different workshop on those terms, and would not have, had it been explained. I had to fight to get the insurance to extend my hire vehicle due to Alton Cars delays. Come the day of delivery, one whole week after completion and where they had just sat on it, I waited in all day (drop off all day 8-6) and at 15:30 they called saying their driver was delayed and could they deliver the day after. No, absolutely not. Interestingly, after putting my foot down, the car arrived at home during peak traffic within the hour. The car was dusty inside and out with work shop grime, there was residue all over one light where they had been taped for respray, and the dash cam was disconnected and thrown on the floor, despite all the holders and glove compartment being empty. Utterly incompetent and poor. Staff sulky who embellish their notes, happy for all my calls to be listened to, I would avoid at all costs. I am going to have to pay for a full valet to restore my car to the pre-accident condition.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi, we're very sorry to hear about your experience and the frustration this has caused. We completely understand how disappointing it must have been to experience delays, changes to your repair arrangements, and then receive your vehicle back in a condition that didn't meet your expectations.
This is not the level of service we aim to provide, and we appreciate you taking the time to share such detailed feedback. Your comments regarding communication, the delivery process and the condition of your vehicle have been noted and will be shared with the relevant team.
Please contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any further information. They'll be able to investigate your concerns thoroughly and support you further.
Best regards,
Alton Cars Ltd.
Car now completed
due to AA causing confusion with originally stating car written off with only a rear passenger door dint there was a 3 week delay in the process also a front alloy was not repaired but a rear alloy was which again confusion from engineers report at fault two black transfers where missing off a replacement panel after painting now ordered, overhaul the repairs are excellent on the vehicle so I can say I'm happy with the standard, just the delay and missed bits where a little disappointing as the car was with Alton for nearly 3 months 12322
Update
My car has been back into Alton cars in hull to complete outstanding issues,front alloy and striping now all finished excellent job ,staff where first class and provided a hire vehicle too happy to give 5 stars now and can recommend to anyone
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Geoff, thank you for your 4-star rating. We apologise for the confusion and delays caused by the initial assessment and the issues with the repairs. It's important to us that our customers have a smooth experience, and we're sorry for any inconvenience this may have caused.
We appreciate your understanding and patience throughout the process. It's great to hear that you are happy with the standard of the repairs despite the setbacks.
Should you have any further concerns or require assistance, please feel free to contact us at complaints@altoncars.co.uk. Thank you for choosing Alton Cars, and we hope to serve you better in the future.
Best regards,
Alton Cars Ltd.
Would recommend Mansfield garage and Alton Cars to anyone!
Communication was great. All staff I spoke to via phone, email and the man who came to pick up my vehicle were all lovely and professional. Repair on my vehicle looks fantastic! Like brand new! Absolutely faultless. Would recommend to anyone 12315
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Simona, thank you for your 5-star rating! We're thrilled to hear that you had such a positive experience with our team and that the communication was great throughout the process. It's wonderful to know that the repair on your vehicle looks fantastic and that you found our service faultless.
We're committed to providing outstanding customer service and ensuring that every interaction is as pleasant as possible. Your feedback is a testament to the hard work and dedication of our team, and we are delighted that we could deliver this level of service to you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
A very smooth and professional service
A very smooth and professional service. 12313
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Carole, thank you for your 5-star rating! We're delighted to hear that you found our service smooth and professional.
We strive to provide top-notch service and quality repairs, and we're thrilled to have met your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Really pleasant staff and work was…
Really pleasant staff and work was carried out quick and professionally
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Callum, thank you for your 5-star rating! We're delighted to hear that you found our staff pleasant and that the work was carried out quickly and professionally.
We strive to provide top-notch service and quality repairs, and we're thrilled to have met your expectations.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Hassle free - Great service
Really impressed…After being involved in a non fault claim, Alton cars were put in touch with me to arrange repairs. From start to finish the process had been smooth and professional. The assessment of my vehicle was booked within a couple of hours of me reporting the incident for the next day. I was informed throughout the repair process which only ended up taking a week. The repairs to my bodywork look to have been repaired to a high standard which reflects their 5 year guarantee provided. Overall very impressed with the service services by Alton Cars in Hull
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Noah, thank you for your 5-star rating! We're thrilled to hear that you were impressed with our service during your repairs. It's wonderful to know that the process was smooth and professional, and that the repairs were completed to a high standard within a week.
We're committed to providing outstanding customer service and ensuring that every interaction is as seamless as possible. Your feedback is a testament to the hard work and dedication of our team, and we are delighted that we could deliver this level of service.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
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