Everything was very good from start to finish…,apart from it is very difficult to get through to your staff either by email or phone to find out when your vehicle will be returned. Tried several times... Se mere
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Se, hvad kunderne siger
Friendly attentive staff, first repair survey covered all items requiring attention. Slight delay in parts delivery - contacted with details - repair completed well inside target date. Excellent repa... Se mere
DELIGHTED WITH THE SERVICE FROM ALTON CARS. THE WHOLE TEAM ARE AMAZING BUT SPECIAL THANKS TO ALL JULIES AND SHAUN. WAS KEPT INFORMED ABOUT REPAIRS REGULARLY AND SUPPORTED WITH GOOD ADVICE. PROFESSIONA... Se mere
From the reception staff at the Huddersfield branch right over to James at Leeds who kept in touch throughout my complicated repairs, to the wonderful Anthony who looked after me when I got lost picki... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Alton Cars, one of UK’s largest networks of vehicle repair centres. We’re a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centre’s hold a coveted BSi kitemark, along with industry leading insurer & manufacturer approvals. We’re proud of our reputation for being a professional & friendly repair group, so if you’re searching for a well-respected vehicle repairer that you can trust, you’ve found them.
Kontaktoplysninger
Alton Cars Ltd, LS9 0SG, Leeds, Storbritannien
- 0800 035 5730
- enquiries@altoncars.co.uk
- altoncars.co.uk
4,7
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Great from start to finish listened to…
Great from start to finish listened to me and did a wonderful job on my jaguar kept me updated on everything very friendly thanks so much
29. juli 2026
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Besvarelse fra Alton Cars Ltd
Hi Jeanette, thank you for your 5-star rating! We're delighted to hear that you had a great experience from start to finish and that our team did a wonderful job on your Jaguar.
It's fantastic to know that you felt listened to and that our updates kept you informed throughout the process. We strive to provide friendly and attentive service, and we're thrilled that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
My vehicle was repaired following a…
My vehicle was repaired following a collision with genuine Manufacturers parts. Looks as good as new. Thorough inspection undertaken and all suspect parts replaced. Communication throughout was excellent. Excellent Service, Highly Recommended. 12604
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Mr Powell, thank you for your 5-star rating! We're thrilled to hear that your vehicle looks as good as new.
It's fantastic to know that our thorough inspection and replacement of parts met your expectations. We're also delighted that our communication throughout the process was excellent.
Thank you for recommending our service. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Absolutely fantastic service
Absolutely fantastic service, staff were unbelievable, so friendly, informative and helpful. Was overall an easy stress free experience
28. juli 2026
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Besvarelse fra Alton Cars Ltd
Hi Colin, thank you for your 5-star rating! We're delighted to hear that you found our service to be absolutely fantastic and that our staff were friendly, informative, and helpful.
It's wonderful to know that your experience with us was easy and stress-free. We strive to provide exceptional service and are thrilled that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Seagull
Hi there, the accident occurred on Wednesday 15/04/2026 and I finally collected my car on Friday 17/07/2026 after five separate completion dates. The car was in good order, and the repairs are very good. I have only a couple of things to report. The nearside rear quarter light glass had a black glue-like residue on it which came off with a bit of elbow grease and glass cleaner. but I noticed that the driver's side door sills had not been cleaned and the nearside seats had what looked like dust on the sides, this came off with a vacuum. Otherwise, I am very pleased with the repair. Thankyou 12597
17. juli 2026
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Besvarelse fra Alton Cars Ltd
Hi Nigel, thank you for your 4-star rating! We're pleased to hear that you found the repairs to be very good and that your car is in good order.
We appreciate your feedback regarding the residue on the glass and the dust on the seats. It's important to us that every detail meets our high standards, and your comments will help us improve our service.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
The process was good
The process was good, however I was informed by the engineer that the repair would take about 4 days, it was with you for about 10 working days 12593
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Daniel, thank you for your 5-star rating! We're delighted to hear that you found the process good overall. We appreciate your patience regarding the extended repair time and apologise for any inconvenience caused by the delay.
We strive to provide timely and efficient service, and your feedback is invaluable in helping us improve our processes. We are committed to ensuring that our repairs meet the highest standards, and it's wonderful to know that you were satisfied with the outcome despite the longer duration.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
friendly approach, quality job
friendly approach, courtesy car delivered to your home and car collection by very friendly driver. Good communication about spare part delays. The repairs seem to have been done very professionaly and the car was returned to completely valetted. So much better than the local Toyota repair shop I regret to say. Big thumbs up from me! 12588
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Arie, thank you for your 5-star rating! We're thrilled to hear that you appreciated our friendly approach and the convenience of having a courtesy car delivered to your home.
We strive to provide a seamless and high-quality service, and it's rewarding to hear that we could achieve this for you. Your comparison with your local Toyota is a great compliment, and we are delighted to have made such a positive impression.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Alton Cars - A Bumper Experience
Booking the car in for repairs (Leeds) was a bit of a challenge – the earliest available appointment was about five weeks away. That was understandable, as I assumed they were very busy. After about a week in the workshop, the car finally came back and, at first glance, everything seemed fine... until I noticed the brand-new bumper was completely unpainted!
To add to the comedy, there was a leaflet inside the car proudly stating that every job is checked by the workshop manager. I'd genuinely love to know how an unpainted bumper managed to sail past the final inspection.
The car had to go back for the remedial work, and a courtesy car had also been arranged, so I assumed everything was in place. Unfortunately, on the day my car was due to be collected, I discovered nobody had actually booked the courtesy car and none were available at short notice, this would have left me without a car without warning. Thankfully, at the last minute they managed to find one.
To be fair, the quality of the repair work itself was good, and all contact with the collection & delivery drivers and customer services was good.
My frustration is with the lack of attention to the obvious. It never seemed to occur to anyone that a replacement bumper should actually match the rest of the car before it was returned, and the forgotten courtesy car booking only reinforced the impression that the whole process wasn't joined up.
The overall experience felt like a masterclass in avoidable mistakes. A little more attention to detail, a proper final inspection, and better internal communication would have turned this into a five-star experience instead of a frustrating one.
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi JS, thank you for your 4-star rating and for sharing your detailed feedback with us. We sincerely apologise for the oversight regarding the unpainted bumper and the inconvenience caused by the courtesy car booking issue. It's clear that these avoidable mistakes impacted your experience, and we are truly sorry for any frustration this may have caused.
We appreciate your understanding of our busy schedule and are glad to hear that the quality of the repair work and interactions with our team were positive. However, we recognise the importance of attention to detail and effective communication, and your feedback highlights areas where we can improve.
We're committed to refining our processes to prevent such issues in the future. Your insights are invaluable in helping us enhance our service, and we hope to have the opportunity to provide you with a seamless experience next time.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
great service did what they said and…
great service did what they said and before expected completion time.
great communication all the way through.
would recommend 12579
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Garry, thank you for your 5-star rating! We're delighted to hear that you received great service and that everything was completed ahead of schedule. It's wonderful to know that our communication throughout the process met your expectations.
We strive to provide timely and efficient service, and it's rewarding to hear that we could achieve this for you. Your kind words and recommendation are greatly appreciated.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Update on previous feedback.
Update on previous feedback.
I took my car back in today Friday 24th July to be valeted,There was an improvement but the doors, windows, windscreen, console and various other places have been missed.
Two things that worry me, one is the doors must have been left open when the repairs were being done and secondly if the doors needed to be open,why was the interior not covered whilst the work was being carry out.
Frustration and disappointment is putting it mildly.
You have let yourselves down 12567
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Graham, thank you for your feedback and for bringing these issues to our attention. We sincerely apologise for the frustration and disappointment you experienced with the valet service. It's concerning to hear that certain areas were missed and that the interior was not adequately protected during repairs.
We take your concerns seriously and would like to address them promptly. Please contact us at complaints@altoncars.co.uk with your vehicle details and any further information. This will help us investigate the matter thoroughly and ensure it is resolved to your satisfaction.
Once again, we apologise for any inconvenience caused and assure you that your feedback is a priority for us.
Best regards,
Alton Cars Ltd.
Bodywork repair
Took our car for bodywork repair. The work was excellent. The ladies on reception talked us through the whole process. Kept us us updated. Overall excellent service received.5 star service.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Lisa, thank you for your 5-star rating! We're thrilled to hear that you found the bodywork repair excellent and that our reception team was able to guide you through the process effectively.
We're committed to providing outstanding customer service and ensuring that every repair meets the highest standards. It's wonderful to know that we could deliver this for you and that you received excellent service overall.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
They damaged my car
They damaged my car, sent me home with a screw inside my tyre, and couldn't even be bothered to help a kids' rugby team. Avoid.
My Porsche Macan Turbo went in on 17th December 2025. I didn't get it back until 27th March. What happened in between was one of the most infuriating, demoralising experiences I've ever had as a customer.
The broken promises: 30th January. Nope. 20th February. Nope. "Within a week" in early March. Nope. 18th March. Nope. 19th. 20th. Every. Single. Deadline. Missed. And every single time, I had to chase them. Calls went unanswered — including on the actual days the car was supposedly due back. These people do not pick up the phone.
The misinformation: I was repeatedly told by their Doncaster team that the car was "on track." On track for what, exactly? Parts hadn't even arrived yet. Dates they were confidently quoting me were physically impossible. When I raised this, their own management admitted the staff calling me hadn't even looked at my file. They were just telling me what I wanted to hear and hoping I'd go away.
The cover-up: After days of getting nowhere, I finally got Andy Harrower on the phone on 23rd February. He promised to send photos proving work had started. Hours later, a handful of terrible images arrived — and it was blindingly obvious the car had been hastily worked on for a few hours purely so Andy could take some pictures. Rather than just hold their hands up and admit nothing had been done, they staged it. That tells you everything about the culture at this place.
The damage they caused: A cracked windscreen. A damaged wheel. On a prestige vehicle. In their care. Discovered on yet another missed deadline day.
The safety failure — and this is the bit that really f*cks me off: When Porsche inspected my car this month — four months after Alton Cars handed it back — their technicians found a metal screw inside the tyre. Inside it. I have timestamped photographic evidence taken at Porsche's premises. That screw went in during Alton Cars' repair. They handed my car back without any pre-delivery check thorough enough to catch it. I have been driving my family around in that car for four months not knowing. If that tyre had blown at motorway speed, I dread to think about the consequences. This isn't a customer service issue anymore — it's a safety failure, pure and simple.
The final insult: After all of this, Graham Connell — the branch manager — wrote to me in February acknowledging in his own words that Alton Cars had "failed in providing their normal level of service." So rather than demand money for myself, I wrote back and asked for one thing: a donation to Cleckheaton Sports Club, a grassroots community club trying to raise money for new changing rooms for children, or a kit sponsorship for an underfunded U13 boys team. A gesture. Something decent. He never replied. Not a word. Couldn't even do right by a bunch of kids.
Stay well away from Alton Cars Leeds. Incompetent, negligent, dishonest, and when handed the simplest possible chance to show some humanity — silent.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Mr Massarella, we're very sorry to read about your experience and the frustration this has caused. We appreciate you taking the time to provide such detailed feedback and understand how disappointing it must have been to experience delays, communication issues and concerns regarding your vehicle.
This is not the level of service we strive to provide, and your comments have been noted and will be shared with the relevant team for review.
If you would like us to review your concerns further, please contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any additional information. They'll be able to investigate the matter thoroughly and support you further.
Best regards,
Alton Cars Ltd.
Absolutely shocking experience worst…
Absolutely shocking experience worst I've had in thirty plus years of driving no communication tried to say I'd got paint in the courtesy car, I had to demand the car be returned via an official complaint to the insurance company car was delivered with more damage than it went in with I am now in contact with the motor trades ombudsman if you have a choice of repairer choose them not Alton cars poulton le flyde
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Simon, we're very sorry to read about your experience and the frustration this has caused. We completely understand how disappointing it must have been to experience communication issues and to receive your vehicle back in a condition that didn't meet your expectations.
This is not the level of service we strive to provide, and we appreciate you taking the time to share your feedback. Your comments have been noted and will be shared with the relevant team.
If you would like us to review your concerns in more detail, please contact our customer relations team at complaints@altoncars.co.uk with your vehicle registration and any further information. They'll be able to investigate the matter thoroughly and support you further.
Best regards,
Alton Cars Ltd.
Thank You Alton Cars
This was the first time I had visited Alton Cars and they made the experience as easy as possible. When I brought my car in initially, reception was understanding and talked me through what would happen. The damage assessor then looked over my car and explained what would be fixed. I was contacted at each stage of the process and when I picked up my car the quality of the repairs were amazing. Thank you to all the staff.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Iona, thank you for your feedback! We're delighted to hear that your first visit was made as easy as possible. It's wonderful to know that our reception was understanding and that the damage assessor provided clear explanations about the repairs.
We strive to ensure that our customers are well-informed and comfortable throughout the repair process. We're thrilled that our team could provide you with such a positive experience.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Absolutely dreadful customer service
Absolutely dreadful customer service, extremely rude. 4 estimates for the car to be returned. Loaned a death trap of a courtesy car that has huge faults. Lied to my insurance about what they were replacing when trying to cut corners smart repairing it instead. Never again !! Now 5 estimates it’s gone back again to next week !! Unbelievable
Car finally arrived back and was refused due to loads of issues. Seat hanging off, trim loose. Repaired parts when they listed they replaced new items. Absolute cowboys and glass still everywhere you looked in the car.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Shaune, we sincerely apologise for the negative experience you had with our customer service and the issues with the courtesy car. It's concerning to hear about the multiple estimates and the communication with your insurance.
We take your feedback seriously and would like to address your concerns directly. Please contact us at complaints@altoncars.co.uk with your vehicle and complaint details so we can investigate this matter further and work towards a resolution.
Once again, we apologise for the inconvenience and assure you that your concerns are a priority for us.
Best regards,
Alton Cars Ltd.
Always kept me informed on the procress…
Always kept me informed on the procress of the car repair which was good and my car was ready on the day they said it would be great service 👍
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Simon, thank you for your 5-star rating! We're thrilled to hear that you were always kept informed on the progress of your car repair and that it was ready on time. It's fantastic to know that you found our service to be great.
We're committed to providing exceptional customer service and we're delighted that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Poor care of car, Poor Admin, Harassment
Left my car in the shop over winter for 2 months so the brakes seized and forced me to buy new pads, discs and calipers.
Failed to keep me updated on the progress of my repair. Ignored repeated requests for updates and then gave me my car back after the MOT expired, with aforementioned failed brakes and no warning.
Failed to charge an excess, before harassing me daily by email and text.
No apology ever received for any of their failings. Dreadful people.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Ondopondont, we sincerely apologise for the inconvenience and distress caused by your experience. It's concerning to hear about the issues with your brakes and the lack of communication regarding your repair.
We take your feedback seriously and would like to address your concerns directly. Please contact us at complaints@altoncars.co.uk with your vehicle and complaint details so we can investigate this matter further and work towards a resolution.
Once again, we apologise for the inconvenience and assure you that your concerns are a priority for us.
Best regards,
Alton Cars Ltd.
Fantastic service and Repair
My car was booked into the Mansfield branch of Alton cars for a no fault accident.
Had to wait nearly 4 weeks but my car was driveable so this was not a problem.
My car was picked up from my home address and the guys were very polite, respectful and professional. This was again a feature of when the car was delivered.
Throughout the process, communication was excellent and I found everyone to be very professional .
My car was delivered back to me within three days and the repair was fantastic.
Definitely a 5 star operation.
Thank you Mansfield Alton.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Paul, thank you for your 5-star rating! We're delighted to hear that your experience with our Mansfield branch was so positive. It's wonderful to know that our team was polite, respectful, and professional throughout the process, and that the communication was excellent.
We're committed to providing outstanding service and we're thrilled that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
The staff where incredibly friendly
The staff where incredibly friendly, eventhough there was an issue with the curtosy car, and i ended up without a car. They apologised and got the car completed in record time.
They where all professional and i can not thank them enough for completing the car as quickly as they have due to the issues with not having a car. 12473
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Miss Attenborough, thank you for your 4-star rating! We're pleased to hear that our staff were incredibly friendly and professional, even though there was an issue with the courtesy car. We sincerely apologise for the inconvenience caused by being without a car, and we're glad that our team could complete the car in record time for you.
Your feedback is invaluable to us, and we're grateful for your understanding and appreciation of our efforts.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
Brilliant customer services
Can not fault anything was all made smoothly and easy from first contact to any questions i had which was answered about the repairs itself.On picking up the car looked very good and very pleased with the outcome of it they have made a brilliant job of it. 12463
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Lee, thank you for your 5-star rating! We're delighted to hear that everything was made smooth and easy from the first contact, and that all your questions about the repairs were answered. It's fantastic to know that you were very pleased with the outcome and that the car looked very good upon pickup.
We're committed to providing exceptional customer service and we're thrilled that we could achieve this for you.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards, Alton Cars Ltd.
Everything went smoothly with no…
Everything went smoothly with no hassle. Good service all round 12462
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Alton Cars Ltd
Hi Rebecca, thank you for your 5-star rating! We're delighted to hear that everything went smoothly with no hassle and that you found our service to be good all round. It's fantastic to know that we could provide you with such a positive experience.
Thank you for choosing Alton Cars. Should you require any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Alton Cars Ltd.
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