Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

The app is not at all intuitive. It’s easy to download and add a card when abroad. But using it is a different matter. I managed to pay in one shop - but basically had to give my phone to the retai... Se mere

Bedømt til 2 ud af 5 stjerner

First its not easy to verify identity on Alipay, second even if you verify you still can't use the Tour Pass if you are from Pakistan (I came to know there are many other countries that aren't on the... Se mere

Bedømt til 1 ud af 5 stjerner

A total and utter disgrace. I've been waiting four months for a refund from AliPay and it has still not arrived, causing huge issues for my business, including being taken to court. To describe dealin... Se mere

Bedømt til 2 ud af 5 stjerner

Ho fatto un ordine di un canotto telescopico x e-bike in offerta a 19,48€...la prima volta hanno preso i soldi e giorni dopo mi hanno rimborsato sulla carta, successivamente ordinato ancora e come da... Se mere

1,4

Dårlig

TrustScore 1.5 ud af 5

96 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Could be better if we can actually use Alipay as a foreigner

First its not easy to verify identity on Alipay, second even if you verify you still can't use the Tour Pass if you are from Pakistan (I came to know there are many other countries that aren't on the list in app). Chinese apps do not welcome google pay/playstore in-app purchases, alipay is the only way that could work but they decided to exclude many countries.

16. april 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Locked account before I finished opening it

Would give negative stars if possible. I downloaded it, put in my phone number, and it instantly said my account was locked and I had to call to unlock it.

Called them, they said it would take 3 working days to unlock. I haven't even made an account and you've already locked it?

They wouldn't explain why this occurred. Will not be trusting them with my money when they can't handle something as simple as setting up an account.

18. januar 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Charging Unauthorized "cash advance" payments

As other buyers have stated earlier Alipay is processing credit card transactions as unauthorized "cash advance" payment. I try to be extra careful online and try to use an extra layer of protection when possible. In this case, I used Paypal with my Credit Card as primary payment. I made a single payment and no additional charges were informed or mentioned. I was not aware at the time that Ali was processing as Unauthorized Cash Advances and even the extra layer of protection with Paypal regardless still allowed processing of my credit card payment as a "Cash Advance" payment with $10 transaction fee plus Daily Interest. They seem to be trying to use a loophole in the system to scam customers into paying fees they would otherwise incur if they set up a proper Credit Card Charge system. Fraud!!!

I should have learned when I had a bad experience in 2013 with AliExpress; the wrong item was received and my dispute was never resolved.
Avoid the "ALI" corporation like the plague.

29. november 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Racist, teribble interface!!!!

Terrible interface, after 12 good hours of trying to create account. Mutliple messages that shows you can't access this feature because not from mainland china, really racistic behaviour. Website is so confusing...

24. november 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Processed credit card transaction as an unauthorized "cash advance"

Made two small purchases on Ali Express which uses Alipay for payment. They processed my credit card payment as a "Cash Advance" so each purchase incurred a $10 transaction fee when it reached my credit card company. Terrible experience trying to straighten this out. Could not get anyone to help at AliPay or Ali Express. No more purchases for me using anything that starts with "Ali".

7. november 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

WARNING ALIPAY money transfer is a FRAUD

WARNING ALIPAY money transfer is a complete FRAUD.

Two weeks ago my wife used Alipay to international transfer money to my commbank account. The money was not credited to my account; but, it has been taken from her account.

25. september 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

terrible user interface

terrible user interface, no easy way of adding/removing cards, resetting your password when adding new card? No way to contact support, terrible terrible terrible

23. september 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Alipay is a scam

Alipay is a scam. There are many articles created out there by their trooper to make sure foreigner who stay outside of China able to use Alipay, however in actual fact without verify your account using a require Bank card from a bank incorporated in Mainland China.( it has to be a bank presence physically in MAINLAND China) any fund which they didn’t stop other transfer to your Alipay will stay frozen in that account forever(it mean stay with Alipay forever). There is no way you can get the fund, when you can’t even get yourself verify especially foreigner who are not able to open a bank account in MAINLAND China without being a residence in CHINA. It is one big scam of cheating foreigner money. All those articles owned by China will not allow you to post any bad comment, they filter it and make sure other foreigner get scam and end up money flow into Alipay and get forfeit by Alipay. When you try to call their customer service, the phone number does not work, when you try chat with customer service , the AI will keep telling you I don’t understand your question.

2. september 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Alipay does not help you if anything goes wrong.

I've orderd products with Alipay on Alibaba thinking that they stick to their promise and refund my shipment if anything is wrong.

After having mayor issues with my shipment Alipay did nothing.
They eventually closed the case after dodging the argument 4 times coming with this closing statement:

''Based on your current evidence, we cannot learn the root cause of the problem. It may be caused by many factors like improper operation or transportation. We have tried hard to contact seller to negotiate solution many times, however, seller refused to refund as buyer's request. ''

The product i bought has a single way of operation and i've provided multiple video's and photo's with one of the products even smoking after use.

Please use paypal or creditcard and never trust in Alipay.

7. juli 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

A truly bad experience with Alipay and Didi.

Alipay sucks
Why would Alipay take credit card information and then decline it as international card when it starts with international card on Didi?
Didi is in the same boat. They have international card option but when you put in the card its declined.
How is one supposed to work in this country and build a business relationship with factories when everything is stacked against you doing so.
No credit cards, no maps, taxi drivers that want to rip you off all the time and no way to find your way back on your own.
China is doing great except making things easier for people who are making things happen for it.

20. oktober 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

If you have a UK number you can't use…

If you have a UK number you can't use alipay !

At registration they have every dialling code for all countries except the UK (+44). This has caused quite an issue as I can't travel around china and pay for things, without completing registration by verifying my phone number.

Although loads of articles say it accepts foreigners and UK people this isn't the case at all!

Disappointing.

9. juli 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Racist

Cant use the same functions Chinese people get. Like open a savings account.

20. september 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Racist company

Non chinese can’t acces their money outside of china. Different treatment for chinese and non chinese. Racist treatment and withholding of money. Poor customer service.

6. august 2018
Uopfordret anmeldelse

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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