Absolutely love their dresses! Just ordered a white corset halter for my second look for my wedding and I was obsessed. The quality exceeded my expectations. The corset was beautifully made with thick... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought this dress as a backup wedding dress..... but its so beautiful that I am considering wearing it instead of the dress I am having made! It fits perfectly as per the measurement guide. Unfort... Se mere
Never again Terrible service They don’t answer phone call Will message you back few hours later They gave me store credit to use for one item in store I had to pay delivery fee twice and ret... Se mere
Absolutely terrible quality and customer service. Received a dress that is completely unwearable as its totally see through. It's essentially a dress that you'd wear over a pair of swimmers - however... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Australian Formal & Evening Wear Label Please see real customer photos via our customer page @alamoursociety
Kontaktoplysninger
Brisbane, Australien
- 07 3392 1345
- info@alamourthelabel.com
- alamourthelabel.com
3,1
Middel
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 4 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bad experience for return
Bad experience trying to return a dress. They only give store money not a refund. Never buying again.
4. november 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Mercedes,
Thank you for bringing your concerns to our attention.
While we’re sorry to see your 1-star review, we’re here to help address this for you. As communicated, your order was placed before our recent policy update, so it qualifies for store credit only. Refund eligibility is limited to orders placed after November 3rd at 7:30 pm AEST, which will also include an Alamour ribbon.
Since your order was placed before this date and does not include an Alamour ribbon, it falls under the original store credit-only policy you agreed to at checkout.
We’d be happy to apply our updated policy on any future orders you may place. If there’s anything else we can help with, please don’t hesitate to let us know.
Kind regards,
Alamour The Label
Local Brand that you can trust
This brand speak so much about quality, integrity and trust. I never have problem with the product and always satisfied with with my purchase.
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Maria,
Thank you so much for your kind words!
We’re truly grateful for your continued support as a long-time Alamour customer. It means a lot to us to know that you appreciate the care we put into designing and packaging each dress.
We look forward to serving you again in the future and can’t wait to help you find another beautiful piece ❤️
Kind regards,
Alamour The Label
Besvarelse fra Alamour The Label
Hi Katerina,
Thank you for leaving a 5-star review!
We appreciate your support and we cannot wait to assist you with all of your future events. We hope to hear from you soon. ❤️
Kind Regards,
Alamour The Label
Fantastic clothes
Fantastic clothes, fabulous materials and acruments, I enjoy my gowns and design.
One word if I may, gown sizes were out of stock for months during sale earlier this year, I received my gown from preorder after 8 months, so pleased with quality.
Thank you alamour.
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Elizabeth,
Thank you for your kind review!
We appreciate your feedback and take this on board. We're pleased to announce that we have a store opening in Paddington, Sydney within the next few weeks and we also have a showroom located at our HQ in Brisbane.
If we can be of any future assistance please do not hesitate to reach out. ❤️
Kind Regards,
Alamour The Label
Amazing dress…
We purchased a beautiful long black dress for my daughter. The size and quality of the fabric was so good and really good style as well. She loved the dress and price wise it was better too compare to others. My daughter loved it.
11. april 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Sapna,
Thank you so much for your 5-star review!
We're delighted to hear that you and your daughter loved the Whitney - Black Gown from our Made To Order range. This collection is designed to accommodate personalised preferences, allowing customers to make any changes to suit their taste.
Please feel free to reach out if we can assist with any future orders. x
Kind regards,
Alamour The
Amazing dresses
Amazing dresses. I have bought two dresses, both of them are unique and beautiful. Nether to mention that their fabrics and structure flatter the body shape. Definitely I will buy again.
23. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Eleni,
Thank you for your feedback and 5-star review!
At Alamour, we take pride in creating beautiful designs and aim to cater to each person’s unique style. We’re happy to hear that you’ve had a wonderful experience and love our fabrics and styles.
We look forward to assisting you with your future purchases. x
Kind regards,
Alamour The Label
I REALLY APPRECIATE THE QUALITY OF THE…
I REALLY APPRECIATE THE QUALITY OF THE PRODUCTS! I would recommend it to any and all of my friends. Thank you!
22. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Anja,
We appreciate your 5-star review.
At Alamour we have a dedicated quality assurance team who work hard to ensure all garments are of the highest quality for all of our customers, so we're happy to hear you are happy with all of your Alamour styles!
If you require any future assistance, please do not hesitate to get in touch.
Kind Regards,
Alamour The Label
I love Alamour the label
I love Alamour the label, this is my 8th dress I bought from them and highly recommend it. It’s a beautiful dress and got so many compliments❤️❤️
5. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Shikha,
Thank you so much for your lovely 5-star review!
We’re happy that you love our brand and continue to support us. Exciting news—our new store in Paddington, Sydney, is opening within the next couple of weeks, and we’ll be launching new styles soon!
If you need any assistance at all, please don’t hesitate to get in touch. x
Kind Regards,
Alamour The Label
Got my wedding dress on sale here for…
Got my wedding dress on sale here for Lanzarote. It was perfect quality for a summer wedding at a bargain price. I got the size large and I’m a size 12 and it fit perfectly. Everyone complemented me on my dress. I’d definitely buy here for odd special occasions.
5. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Serena,
Thank you so much for your 5-star review!
We’re happy to hear that you love your Harmonia White Gown: https://www.alamourthelabel.com/products/harmonia-white
If there’s anything else we can assist with in the future, please don’t hesitate to reach out. x
Kind regards,
Alamour The Label
Excellent quality dress
Excellent quality dress, great quick shipping
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Zarnya,
Thank you so much for your review!
We’re happy to hear that you love your Zahara Gold Gown and our service: https://www.alamourthelabel.com/products/zahara-gold
If there’s anything else we can assist with in the future, please don’t hesitate to reach out. x
Kind regards,
Alamour The Label
Bought a dress...
Bought a dress here and it is very pretty and is as pictured. I wish the fabric wasn't glitter as it made it difficult to wear, without some fallout. When I contacted customer service they responded quickly and offered me a credit, upon return, even though it was final sale. I appreciated that. It is a legitimate website, where you can shop safely.
4. september 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Lovely,
Thank you so much for your wonderful review!
We’re delighted to hear that you love your Alamour items and enjoyed our customer service. ❤️
If there’s anything we can assist you with in the future, don’t hesitate to reach out. We look forward to serving you again!
Kind regards,
Alamour The Label
The sale section was quite impressive
The sale section was quite impressive! Purchased some great items at half price.
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Louise,
Thank you so much for your amazing 5-star review!
We're delighted to hear that you love your Alamour items. ❤️
We can't wait to assist you again in the future!
Kind regards,
Alamour The Label
Amazing collection
Amazing collection, I have almost 10 outfits from Alamor now
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Maddy,
Thank you so much for your 5-star review!
We're happy to hear that you love your Alamour items. ❤️
We look forward to assisting you again in the future!
Kind regards,
Alamour The Label
Click to another website if you ever…
Click to another website if you ever land here. I ordered a gown, was all wrong. They were great and returned with a credit. Anything I liked on the website is always sold out. So just as the 1 year was about to expire, I ordered 2 dresses. They looked great on the website. Both size M. One was way too big, one way too small and both completely see through. Don’t bother with this business as they only offer credit and as products are terrible, you end up with nothing
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Kate,
We are disappointed to see your 1-star review.
While we understand that not all items may be suitable, we offer a return policy for store credit, which is agreed to upon placing an order with us.
We strive to describe our products as accurately as possible on the product pages and encourage customers to reach out if they have any questions or concerns prior to purchase. As noted, we offer store credit on all returns and exchanges.
We recognise that every body type is unique, and our size guide is provided as a general reference. Variations in styles and fabrics can affect sizing, and alterations may be needed for the perfect fit.
Both items you purchased are advertised as semi-sheer, and while we understand that this may not suit everyone’s preference, this is clearly stated in the product description.
It appears that we haven’t received any communication from you prior to this review. We always encourage customers to reach out to us for assistance, and we would have been happy to help you find an alternative item to your liking.
Please note that store credit is valid for 12 months, giving you ample time to select something perfect for you. We frequently launch new collections and restock popular items. Additionally, we offer personal styling appointments in our Brisbane showroom, and we’re opening a store in Paddington, Sydney, within the next few weeks.
Please feel free to contact our customer care team via email at info@alamourthelabel.com, live chat, or WhatsApp.
Kind regards,
Alamour The Label
Deceptive Practices and Unjust Charges – Proceed with Caution!
I recently had an extremely bad experience with Alamour The Label. On 10/02/2024, I placed an order for a made-to-order dress but canceled it the same day. Despite this, I was told the production had already begun on October 3rd, which was surprising since I hadn’t confirmed or agreed to any customization or additional charges.
According to their own policy, only 10% of the total amount should be charged if production hasn't started yet. However, they informed me that 50% of the order total would be deducted as a production fee, which I believe is unfair given the situation.
I’ve tried to resolve the issue directly with the company, but they seem more focused on collecting the fee than addressing my concerns. This experience has left me feeling frustrated and uneasy, and I hope others will be cautious when dealing with them. I urge Alamour The Label to reconsider how they handle these situations to ensure they respect consumers' rights.
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Anna,
We were disappointed to see your 1-star review and would like to address your concerns.
Your order was for a Made-To-Order gown, with the estimated timeframe acknowledged and agreed to at the time of purchase. When you reached out to cancel your order, it was two days after placement, and your gown had already entered production on the day the order was placed.
We have done our best to accommodate your request by offering cancellation options. As per our cancellation policy, since the gown had commenced production, we can provide a refund minus the 50% restocking fee or issue you a full store credit.
We understand your request to cancel came within a few days; however, our Made-To-Order policy does state that production begins immediately after an order is placed. We encourage customers to keep this in mind when purchasing from our store.
Your satisfaction is very important to us, and we are committed to addressing any concerns you may have.
Kind regards,
Alamour The Label
Besvarelse fra Alamour The Label
Hi Zulay,
Thank you so much for your 5-star review! We're happy to hear that you love our Luan Gold Gown!
https://www.alamourthelabel.com/products/luan-gown-gold
If you could leave a review on the product page as well, we would greatly appreciate it.
We look forward to assisting you again in the future!
Kind Regards,
Alamour The Label
Incredible quality dresses and fast…
Incredible quality dresses and fast delivery 🤍 will keep purchasing from this company in the future
21. september 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Vanessa,
Thank you for your kind words.
We're so happy to hear that you love your Alamour pieces and our fast shipping!
Should you need any assistance with future purchases, please don't hesitate to reach out to our customer care team. ❤️
Kind Regards,
Alamour The Label
Absolutely terrible quality and…
Absolutely terrible quality and customer service. Received a dress that is completely unwearable as its totally see through. It's essentially a dress that you'd wear over a pair of swimmers - however it certainly wasn't advertised as a "cover up". Contacted customer service and they have told me that I'm only able to get a credit note. In 2024, this is totally unacceptable. False advertising, poor service, terrible quality. As if I want to buy anything else from this brand. DO NOT BUY FROM HERE.
12. september 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Anna,
We’re sorry to see your 1-star review and are here to address your concerns.
We understand your frustration with our service, and while we aim to assist all customers as per our policies, we regret that you are unhappy with the quality of the item. Our team is always available to help with any inquiries prior to purchasing, and our store credit return policy is stated for added peace of mind.
Regarding the Nera Dress, as communicated earlier, it is designed to be semi-sheer and is ideal for beach clubs, casual outings, and similar settings. This is clearly noted in the product description to ensure transparency.
Although we don’t offer refunds, we have some exciting news—our showroom will be opening soon in Sydney! This will give you the opportunity to exchange your item in person and explore our collection up close.
If there is anything else we can assist you with, please feel free to reach out to our customer care team.
Thank you,
Alamour The Label
Perfect.
Perfect.
Gorgeous dress, fit, shape , EVERYTHINGGGG!!!
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Eve,
Thank you so much for your 5-star review! We're delighted to hear that you love our pieces and appreciate your kind words.
We look forward to assisting you again in the future! ❤️
Kind Regards,
Alamour The Label
Besvarelse fra Alamour The Label
Hi Lovely,
Thank you so much for your 5-star review! We're happy to hear that you love our pieces!
We look forward to assisting you again in the future! ❤️
Kind Regards,
Alamour The Label
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.