Emmanuel and his co worker delivered my new bed a little earlier than expected which was much appreciated. They took great care moving the bed through the house without scratching the walls or floor.... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Excellent experience with the recent delivery of a mattress .Was a large mattress and needed to go into our loft conversion up some narrow,twisty steps.The two delivery men managed this in record time... Se mere
Virksomheden har svaret
A truly excellent service, on a level I've not experienced in several decades. The most genuinely friendly and helpful people I've encountered in some time. I've become conditioned to a far lesser ser... Se mere
Virksomheden har svaret
I was kept up to date by email and the tracker then called around 30mins before delivery to say they were on the way. The 2 guys that came were friendly and courteous, took off their shoes when delive... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Kontaktoplysninger
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Storbritannien
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4,6
Fremragende
267 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivered when they said they would
23. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Polite 😊
Both delivery drivers were very professional, and respectful, also considerate to a cat that offered to help open the cardboard packaging !🙄
23. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Good communication friendly and got the…
Good communication friendly and got the machines in the house safely
24. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Efficient experience
The delivery men were punctual, polite and helpful. The courtesy call before arrival was both thoughtful and useful.
23. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
A Masterclass in Incompetence, Dishonesty and Excuses
A gaggle of pathological fabulists, professionally incompetent fools and logistical buffoons, masquerading as a functioning organisation.
I would sooner entrust my possessions to a troupe of pigeons with a questionable grasp of geography than endure the spectacular misfortune of dealing with this protoplasmic excuse for a logistics company ever again.
Having been guaranteed next-day delivery of both a bed and mattress, I was instead treated to a theatrical masterpiece of broken promises, contradictory explanations and breathtaking incompetence.
First, they claimed they couldn’t locate one of London’s most recognisable residential buildings, despite being provided with the correct address, two contact numbers and a concierge stationed outside. Not a single phone call was made. Even their own representative subsequently admitted the address was correct.
One might reasonably assume that locating an address is a rather fundamental requirement of a logistics company. Apparently, this particular establishment considers geography an optional extra.
Following further assurances that both items would arrive the following morning, they managed to deliver a damaged bed, which was promptly taken away, while somehow forgetting to load the mattress onto the very same vehicle.
A truly remarkable achievement in the field of transporting things from one location to another.
Every person I spoke to offered a fresh excuse, each more spectacularly implausible than the last. Whenever their explanation was challenged with the actual facts, they appeared to suffer an extraordinary and immediate loss of vocabulary.
I can only conclude that competence has been banished from this establishment, honesty has taken indefinite leave, and accountability was presumably lost in transit.
To be abundantly clear, should I discover that any supplier has made the catastrophic error of entrusting their deliveries to this collection of professionally inept charlatans, my order will be cancelled with immediate effect.
I have requested a full refund, and I would strongly advise anyone contemplating their services to reconsider their life choices
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Good delivery from Waj and the black…
Good delivery from Waj and the black panther 3 crew. They even took it upstairs for me.
25. oktober 2026
Uopfordret anmeldelse
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service from start to finish
Emmanuel and his co worker delivered my new bed a little earlier than expected which was much appreciated. They took great care moving the bed through the house without scratching the walls or floor. They assembled the bed perfectly and was efficient, professional and courteous throughout the entire process. Emannuel kindly put my mattress on the new bed base, even though it was their mattress. They also took all the bed packaging away with them. Thank you both for the fantastic service.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very goodKept me informed on the delivery and…
Kept me informed on the delivery and the drive was very polite.
24. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Came at a different time than I paid and a parcel was missing
Came at a different time than I paid for and a parcel was missing. This delivery service is a nightmare. Also had a parcel where the drivers claimed they called me despite me having screenshots of my call log proving they didn't.
23. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Fine!
All went well but the delivery was later than expected. They did notify us they were delayed. Guys were polite and helpful.
24. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Speedy efficient service
24. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Poor service
Scheduled delivery twice and both times “unable to deliver” due to mistakes in warehouse, turns out the item was lost and company had to send a replacement. Finally got it over a week later. Could not recommend.
24. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great delivery really help guy
23. oktober 2026
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Absolutely top notch service from the…
Absolutely top notch service from the start. Unreal communication and seamless tracking, and on a Sunday!
Really appreciate it nowadays as you just can’t get this type of service! I think my delivery guy was Waj (from sms details)
Outstanding!
25. oktober 2026
Uopfordret anmeldelse
Besvarelse fra AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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