Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Hawa the delivery driver was on his own Friday 10th April. Hawa called 40 mins before delivery, He was very polite and friendly. He assembled the ottoman divan bed & large headboard and was done... Se mere
Virksomheden har svaret
You processed my order, took payment and 2 days later you cancelled it due to Not being able to deliver to my address! (A problem we have frequently with some suppliers.) Very disappointed as your... Se mere
We're very happy with our product, delivery arrangements and efficiency and helpfulness of man who delivered. (We did find the website did not allow us to buy the stain protection we wanted - forget... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We Are A Leading Brand Specialising In Hand Crafted Bespoke Beds And Mattresses Serving The Whole Of The UK. At Adeline Waterson, We Believe In Transforming Everyday Into Extraordinary Experiences. With Over 15 Years Of Experience, We Have Perfected The Art Of Bed-Making, Crafting Thousands Of Bespoke Beds That Combine Luxury, Comfort, And Durability. Our Extensive Expertise Allows Us To Understand And Meet The Needs Of All Our Customers, Ensuring Each Bed Provides The Ultimate Sleeping Experience. At Adeline Waterson, We Believe In Giving Back. For Every £100 You Spend With Us, We Donate £1 To Local Charities And Charities Across The UK Supporting Underprivileged Families And Environmental Initiatives. This Commitment To Charity Is Central To Our Mission Of Providing High-Quality, Eco-Friendly Products While Making A Positive Community Impact. By Choosing Adeline Waterson, You're Not Only Enhancing Your Home But Also Making A Difference By Helping Those In Need. Our Mission Is To Redefine Comfort By Offering Innovative, Sustainable, And Customisable Products That Meet The Unique Needs Of Each Of Our Customers. We Are Committed To Excellence In Every Aspect Of Our Business, From The Materials We Use Down To Our Excellent Customer Service. If You're Unsure On What You Need, Or What May Be Right For Your Space, Get In Touch With One Of Our Experienced Sales Team Who Are Always Happy To Help. With Over 15 Years Of Industry Experience We are Confident We Can Help whatever The Challenge! We Look Forward To Hearing From You Soon. - Adeline Waterson
Kontaktoplysninger
Storbritannien
- adelinewaterson.co.uk
4,2
God
182 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
mattress delivered on time no problems …
mattress delivered on time no problems very happy
13. marts 2026
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re very pleased to hear your mattress was delivered on time and that everything went smoothly. It’s great to know you’re happy with your experience.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Free deliovery even the next day !
12. marts 2026
Besvarelse fra Adeline Waterson
Thank you for your fantastic review!
We’re delighted to hear you were pleased with the free next-day delivery, we know how important a quick and smooth service is.
We hope you enjoy your purchase, and if there’s anything else we can help with, please feel free to get in touch.
Excellent experience quality products😊
9. marts 2026
Besvarelse fra Adeline Waterson
Thank you for your wonderful review!
We’re delighted to hear you had an excellent experience and are happy with the quality of your products. Your feedback means a great deal to us.
If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Great delivery driver
The communication was very good and the delivery man was exceptional, very kind and professional. He carried everything up a narrow staircase to the top floor of my daughter's new care home even though I could see he was exhausted. This man deserves a medal!
5. marts 2026
Besvarelse fra Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear you were happy with the communication and that your delivery experience stood out in such a positive way. Your kind words about our delivery colleague mean a great deal, we’ll be sure to pass this feedback on to the team, as they’ll really appreciate it.
We hope your daughter is settling comfortably into her new home. If there is anything further we can assist you with, please do not hesitate to contact us.
Excellent mattress and delivery experience
I chose an Adeline Waterson mattress because of the wide range available, it’s manufactured in UK and a donation to charity is made for every bed and mattress sold. The delivery was great even though the delivery van broke down on the way to us from Yorkshire, which meant the driver didn’t get to us until late evening. Driver Sadiq was still cheerful and super helpful. So far we are delighted with our new Sapphire 2000 mattress. It’s a perfect fit on our kingsized divan base and very comfy. Highly recommended.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you, Sharon, for such a thoughtful and detailed review.
We’re delighted to hear you chose an Adeline Waterson mattress and are enjoying your Sapphire 2000, especially that it’s a perfect fit and so comfortable on your divan base.
We’re also very pleased our delivery team were able to get everything to you safely despite the unexpected vehicle breakdown, and we really appreciate your patience with the delayed evening delivery. Your kind comments about Sadiq’s cheerful and helpful service will be shared with him and the wider team.
It’s great to hear you value the wider brand commitments as well, and we’re so pleased you’re happy with your experience overall.
Thank you again for your recommendation.
Had one of the ottoman beds and there…
Had one of the ottoman beds and there was an issue with it when it arrived but Adeline Waterson sorted it out! Have to say it’s a really sturdy bed and the fabrics is beautifully finished off! Would definitely return to this site, thank u so much 😊
2. marts 2026
Besvarelse fra Adeline Waterson
Thank you so much for your kind review.
We’re sorry there was an issue with your ottoman bed on arrival, but we’re really pleased our team was able to resolve it quickly for you. It’s great to hear you’re happy with the quality, especially the sturdy build and the fabric finish.
We truly appreciate your feedback and are delighted you would consider shopping with us again. If you ever need anything in the future, we’re always here to help.
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re happy with both the product and the service you received. Your feedback is greatly appreciated and means a lot to the team.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I’m loving my new mattress
I’m loving my new mattress, it’s so comfortable. The product matches the description on the website and the price was good as well,
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your lovely review.
We’re delighted to hear you’re enjoying your new mattress and finding it so comfortable. It’s also great to know the product met your expectations and matched the description on our website.
We really appreciate your feedback and hope you continue to enjoy a great night’s sleep. If you need anything in the future, please don’t hesitate to get in touch.
Absolutely stunning...great bed looking…
Absolutely stunning...great bed looking absolutely beautiful...in fact I will soon order a second one for my daughter I definitely recommend them to everyone
19. februar 2026
Besvarelse fra Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear you’re so pleased with your new bed and that it looks beautiful in your home. It’s fantastic to know you’re considering ordering a second one for your daughter, we really appreciate your recommendation.
If there’s anything we can help with when you’re ready to place your next order, please don’t hesitate to get in touch.
They were great thankyou for helping me…
They were great thankyou for helping me out
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your kind review.
We’re really pleased to hear that you were happy with the service and that we could help you out. Your feedback is greatly appreciated.
If you need anything in the future, please don’t hesitate to get in touch.
Excellent service from start to finish…
Excellent service from start to finish quality 100% not like these cheap facebook beds
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear you were pleased with the service from start to finish and that you’re happy with the quality of your purchase.
We really appreciate your feedback and are glad you chose us. If you need anything in the future, please don’t hesitate to get in touch.
Excellent quality beds highly recommend…
Excellent quality beds highly recommend buying from this supplier of high quality beds.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re pleased with the quality of your bed, and we really appreciate you taking the time to share your recommendation.
If there is anything we can assist you with in the future, please don’t hesitate to get in touch.
Refused delivery to a disabled customer, still no refund
My experience with ADELINE WATERSON has been appalling.
Before the bed was even taken off the delivery van, I clearly explained that I required delivery to my first-floor flat, as stated on the order. I am disabled and physically unable to move a large item myself. Despite this, two young, able-bodied delivery men flatly refused to deliver the bed to my home.
As a result, I refused the delivery and left in my car. Only after I had gone did I receive a text message from the courier claiming the bed had been “left outside.” I did not consent to this, it was not delivered to my address, and leaving a bed outside in heavy rain is neither acceptable nor a valid delivery.
What followed was a string of ignorant, dismissive messages and a complete failure to take responsibility. I have now formally requested a refund four times, yet no refund has been issued.
This was not just poor service, it showed a clear disregard for accessibility and disabled customers, coupled with misleading communication and a refusal to resolve the issue properly.
I would strongly advise against using this company. If you value basic customer care, honesty, and respect, look elsewhere.
14. februar 2026
Uopfordret anmeldelse
It was raining and very muddy in places…0n 07 02 26
It was raining and very muddy in places The men delivering were very polite and took their shoes off. The mattress had some muddy scuff marks on the corners of one end which I didnt see until they had left. It measured 51.5inches so it over hung the 48inch 48 inch base,however. I have decided to keep it as its too much bother to try to exchange or get an exact fit.It is very comfortable as well .
9. februar 2026
Besvarelse fra Adeline Waterson
Thank you, Marion, for taking the time to leave your review.
We’re sorry to hear about the muddy scuff marks on arrival and that the mattress overhung your base slightly. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention.
That said, we’re really pleased to hear the delivery team were polite and considerate, and that you’re finding the mattress very comfortable. We hope it continues to serve you well.
If there is anything we can assist with in the future, please don’t hesitate to get in touch.
Easy ordering great delivery
Easy ordering great delivery. Bed is well made overall very happy. Would order again.
24. december 2025
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear that you found the ordering process easy, delivery went smoothly, and that you’re happy with the quality of your bed. It’s great to know you would order from us again.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
EXCELLENT service
EXCELLENT service, Fantastic bed, Fast Delivery. GREAT assembly service absolutely 💯% on Dot
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your fantastic review.
We’re delighted to hear you’re so pleased with the service, delivery, assembly, and your new bed. It’s great to know everything was completed to such a high standard and met your expectations.
We really appreciate your feedback and are glad you had such a positive experience. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I was contacting to arrange delivery…
I was contacting to arrange delivery and after we arranged the day I was contacted by driver and told that actually they will be delivering my bed next day which would be amazing for someone but I was at work and the house that mean to be delivered was empty with no one living there and I was at work. I did contacted and said that oryginally arranged date works for me as I will be at work otherwise. The bed was delivered the day I didn’t agreed so obviously there was no one there and bed was left in a garden in a rainy day
31. januar 2026
Besvarelse fra Adeline Waterson
Thank you for taking the time to share your feedback.
We’re very sorry for the inconvenience caused by the change to your agreed delivery date and understand how frustrating this must have been. Our intention was to ensure a prompt delivery, however we appreciate this did not align with your availability.
We did attempt to contact you via WhatsApp, email, and telephone to confirm arrangements, but unfortunately we did not receive a response at the time. As a result, the delivery was completed as scheduled by the courier, and the item was left as per their standard process.
We understand this situation was not ideal, and to resolve the matter, a full refund was processed for you.
If there is anything further we can assist with, please do not hesitate to contact our customer service team.
Excellent communication
Excellent communication, I was kept up to date with delivery times. The driver called 20 minutes before arriving. Excellent value for money. Lovely bed just as in the advertisement.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear you were kept well informed throughout the delivery process and that the driver’s communication was helpful on the day. It’s also great to know you’re pleased with the value, quality, and that your bed matches what was advertised.
We really appreciate your feedback and hope you continue to enjoy your new bed. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Besvarelse fra Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with the product, price, and fast delivery. It’s great to know you had such a positive experience with us.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
The bed isn't the best quality.
The bed isn't the best quality. I was just expecting much better quality for the price I paid.
The assembly instruction was very poor. The matters barely fits in the frame too. We cannot use the ottoman.
25. januar 2026
Besvarelse fra Adeline Waterson
Thank you for taking the time to leave your feedback, Mr Kizelbach.
We’re sorry to hear that the bed has not fully met your expectations, particularly in relation to the quality and assembly instructions. We also understand your concerns regarding the fit of the mattress within the frame and the impact this has had on the ottoman function.
This is not the experience we aim to provide, and we appreciate you bringing these points to our attention. We would like the opportunity to look into this further for you and see how we can help resolve the issues you’ve raised.
Please contact our customer service team on 01924 806426 with your order details so we can assist you directly.
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