The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I orders a small double bed for my guest room and it is perfect. Great quality finish and it looks so luxurious in the room. I would highly recommend this company and when the time comes, I’d hap... Se mere
Virksomheden har svaret
Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Se mere
Virksomheden har svaret
Absolutely dreadful company. Turned up 2 days late due to a ‘van breaking down’- looking at reviews this has happened before to other customers. Finally arrived today but the bottom half doesn’t match... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We Are A Leading Brand Specialising In Hand Crafted Bespoke Beds And Mattresses Serving The Whole Of The UK. At Adeline Waterson, We Believe In Transforming Everyday Into Extraordinary Experiences. With Over 15 Years Of Experience, We Have Perfected The Art Of Bed-Making, Crafting Thousands Of Bespoke Beds That Combine Luxury, Comfort, And Durability. Our Extensive Expertise Allows Us To Understand And Meet The Needs Of All Our Customers, Ensuring Each Bed Provides The Ultimate Sleeping Experience. At Adeline Waterson, We Believe In Giving Back. For Every £100 You Spend With Us, We Donate £1 To Local Charities And Charities Across The UK Supporting Underprivileged Families And Environmental Initiatives. This Commitment To Charity Is Central To Our Mission Of Providing High-Quality, Eco-Friendly Products While Making A Positive Community Impact. By Choosing Adeline Waterson, You're Not Only Enhancing Your Home But Also Making A Difference By Helping Those In Need. Our Mission Is To Redefine Comfort By Offering Innovative, Sustainable, And Customisable Products That Meet The Unique Needs Of Each Of Our Customers. We Are Committed To Excellence In Every Aspect Of Our Business, From The Materials We Use Down To Our Excellent Customer Service. If You're Unsure On What You Need, Or What May Be Right For Your Space, Get In Touch With One Of Our Experienced Sales Team Who Are Always Happy To Help. With Over 15 Years Of Industry Experience We are Confident We Can Help whatever The Challenge! We Look Forward To Hearing From You Soon. - Adeline Waterson
Kontaktoplysninger
Storbritannien
- adelinewaterson.co.uk
4,3
Fremragende
189 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 79 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy ordering great delivery
Easy ordering great delivery. Bed is well made overall very happy. Would order again.
24. december 2025
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear that you found the ordering process easy, delivery went smoothly, and that you’re happy with the quality of your bed. It’s great to know you would order from us again.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
EXCELLENT service
EXCELLENT service, Fantastic bed, Fast Delivery. GREAT assembly service absolutely 💯% on Dot
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your fantastic review.
We’re delighted to hear you’re so pleased with the service, delivery, assembly, and your new bed. It’s great to know everything was completed to such a high standard and met your expectations.
We really appreciate your feedback and are glad you had such a positive experience. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I was contacting to arrange delivery…
I was contacting to arrange delivery and after we arranged the day I was contacted by driver and told that actually they will be delivering my bed next day which would be amazing for someone but I was at work and the house that mean to be delivered was empty with no one living there and I was at work. I did contacted and said that oryginally arranged date works for me as I will be at work otherwise. The bed was delivered the day I didn’t agreed so obviously there was no one there and bed was left in a garden in a rainy day
31. januar 2026
Besvarelse fra Adeline Waterson
Thank you for taking the time to share your feedback.
We’re very sorry for the inconvenience caused by the change to your agreed delivery date and understand how frustrating this must have been. Our intention was to ensure a prompt delivery, however we appreciate this did not align with your availability.
We did attempt to contact you via WhatsApp, email, and telephone to confirm arrangements, but unfortunately we did not receive a response at the time. As a result, the delivery was completed as scheduled by the courier, and the item was left as per their standard process.
We understand this situation was not ideal, and to resolve the matter, a full refund was processed for you.
If there is anything further we can assist with, please do not hesitate to contact our customer service team.
Excellent communication
Excellent communication, I was kept up to date with delivery times. The driver called 20 minutes before arriving. Excellent value for money. Lovely bed just as in the advertisement.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear you were kept well informed throughout the delivery process and that the driver’s communication was helpful on the day. It’s also great to know you’re pleased with the value, quality, and that your bed matches what was advertised.
We really appreciate your feedback and hope you continue to enjoy your new bed. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Besvarelse fra Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with the product, price, and fast delivery. It’s great to know you had such a positive experience with us.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
The bed isn't the best quality.
The bed isn't the best quality. I was just expecting much better quality for the price I paid.
The assembly instruction was very poor. The matters barely fits in the frame too. We cannot use the ottoman.
25. januar 2026
Besvarelse fra Adeline Waterson
Thank you for taking the time to leave your feedback, Mr Kizelbach.
We’re sorry to hear that the bed has not fully met your expectations, particularly in relation to the quality and assembly instructions. We also understand your concerns regarding the fit of the mattress within the frame and the impact this has had on the ottoman function.
This is not the experience we aim to provide, and we appreciate you bringing these points to our attention. We would like the opportunity to look into this further for you and see how we can help resolve the issues you’ve raised.
Please contact our customer service team on 01924 806426 with your order details so we can assist you directly.
Ordered my mattress on Sunday delivered…
Ordered my mattress on Sunday delivered on Wednesday!! Amazing service.
Beautiful mattress so pleased.
Delivery hassel free and took old mattress at a small charge 😃😃😃
14. januar 2026
Besvarelse fra Adeline Waterson
Thank you for your lovely review.
We’re delighted to hear your mattress arrived so quickly and that you’re pleased with the quality. It’s also great to know the delivery went smoothly and that the old mattress collection service was helpful for you.
We really appreciate your feedback and hope you continue to enjoy your new mattress. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re happy with the service, your new bed, and the fast delivery. It’s great to know you had such a positive experience.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
very good high quality bed and lovely…
very good high quality bed and lovely comfy mattress and prompt delivery service, cannot fault, very pleased
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re pleased with the quality of your bed and mattress, and that you found the delivery service prompt and reliable. It’s great to know everything met your expectations.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
New Year Gift
We thought the headboard would arrive in March to our new address but arrived at 1am on New Years Day with a courier kind enough not to ring the bell!
What a start to the year!
1. januar 2026
Besvarelse fra Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with the service, your new headboard, and the fast delivery. It’s great to know you had such a positive experience.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Very responsive to emails and ensured…
Very responsive to emails and ensured the product was delivered before NY
1. januar 2026
Besvarelse fra Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you were pleased with our communication and that we were able to arrange delivery before the New Years. It’s great to know everything arrived on time and met your expectations.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Great communication and fast delivery…
Great communication and fast delivery given the time of year I ordered the mattress
31. december 2025
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re delighted to hear you were happy with our communication and that your mattress was delivered quickly, especially during a busy time of year. It’s great to know everything went smoothly.
We really appreciate your feedback and hope you continue to enjoy your new mattress. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Excellent service
Excellent service, ordering was very easy and the bed was delivered within 3 days. The bed was very easy to build and feels very well made would recommend to friend and family.
28. december 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you for your kind review, John.
We’re delighted to hear you found the ordering process easy and that your bed was delivered so quickly. It’s great to know you found it straightforward to assemble and are pleased with the quality and finish.
We really appreciate your recommendation to friends and family, and hope you continue to enjoy your new bed. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Purchased it as they got add ons to…
Purchased it as they got add ons to take your mattress for additional pay! Mattress delivered but there courier wont take my old mattress even showed my receipt, at worst courier tried to ran off when tried to ask being rude and disrectful. Emailed the of course they haven't done anything. Dont bother just shop else where. Very dissapointed
6. december 2025
Besvarelse fra Adeline Waterson
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We are concerned to read your comments regarding the removal service and the conduct of the courier on the day of delivery. This is not the standard of service we expect, and we fully understand your frustration and disappointment.
We would like to assure you that this matter will be raised with our delivery partner for investigation. We also apologise that you feel your follow-up email has not been properly addressed, as this is not the level of support we aim to provide.
If you are still awaiting a resolution, please contact our customer service team with your order details so we can review this urgently and assist you further.
We appreciate your feedback and are sorry that your experience fell short of expectations.
Adeline Waterson…
Though there was a misunderstanding with the delivery crew. The issue was quickly rectified. The overall experience was positive and the customer service was excellent.
22. december 2025
Besvarelse fra Adeline Waterson
Thank you for your review.
We’re sorry for the initial misunderstanding with the delivery, but we’re pleased to hear it was quickly resolved and that you had a positive overall experience. It’s also great to know you were happy with our customer service.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Excellent customer service
Wow! This business is incredible, wasn’t expecting my bed until after x-mas with the Christmas rush etc and I’ve had a message off them to see if 1am is convenient for me (Christmas Eve) and thankfully I’m up till past then so I’ll have my bed on time for Christmas, truly incredible and amazing customer service, will update with a photo once arrived and up, super fast delivery even at the most busiest time of the year, would 100% recommend ☺️
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
Thank you so much for your wonderful review.
We’re really pleased we could get your delivery arranged in time for Christmas and that the communication worked well for you. It’s great to hear you’re happy with the service during such a busy period.
We really appreciate your recommendation and look forward to seeing your update once everything is set up. If there’s anything you need in the meantime, please don’t hesitate to get in touch.
My experience with Adeline Waterson
My experience with Adeline Waterson
was fantastic from start to finish
The support team kept me updated even when a few changes hade to be made.
There friendly professional team on delivery was very experienced and assembled my beautiful new bed in a flash.
It was refreshing to purchase a bed actually made in Great Britain.
This company is highly recommended and I will certainly be purchasing from them again in the near future. Thanks Adeline Waterson team.
13. december 2025
Besvarelse fra Adeline Waterson
Thank you for your wonderful review.
We’re delighted to hear that you had a fantastic experience from start to finish and that our support team kept you well updated throughout any changes. It’s also great to know the delivery team provided a professional and efficient assembly service for your new bed.
We really appreciate your kind comments about our British-made products and your recommendation. It means a great deal to the whole team.
We look forward to serving you again in the future. If you need anything in the meantime, please don’t hesitate to get in touch.
Paid for a mattress and recycling of…
Paid for a mattress and recycling of old one. Driver came and refused to take my old one saying he was not told to take it. Showed my receipt that I'd paid was told sorry doesn't matter and since have had zero reply after many attempts to reach them. Basically just took my money. In dispute currently
21. december 2025
Besvarelse fra Adeline Waterson
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
We apologise for the confusion and frustration caused regarding the mattress recycling service. This is not the standard of service we aim to provide, and we understand how disappointing it must have been when the collection was not completed as expected.
We can confirm that this matter has been reviewed and a refund has already been processed as part of the resolution. We are also sorry for the delay in communication while this was being addressed.
If there is anything further we can assist you with, please do not hesitate to contact our customer service team.
The young man who came was very…
The young man who came was very efficient and cannot thank him enough for what he did.
20. december 2025
Besvarelse fra Adeline Waterson
Thank you for your kind review.
We’re delighted to hear that the delivery was handled so efficiently, and we really appreciate your positive comments about our team member. We will make sure your feedback is passed on to him.
We’re glad everything went well and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Ordering mattress and using site was…
Ordering mattress and using site was fine sadly when they delivered it, it was not the mattress I ordered and did not resemble the photograph on the website. Rang them up to collect it which they did a few days later. Took a while for refund to go back on my bank card though did eventually customer service was fine, though it was all a bit inconvenient, hence the star ratings.
30. august 2025
Besvarelse fra Adeline Waterson
Thank you for taking the time to leave your review.
We’re sorry to hear that the mattress delivered was not the one you ordered and appreciate how inconvenient this must have been. While we’re glad our team arranged collection and that your refund was eventually processed, we understand the frustration caused by the delay and the inconvenience overall.
We also appreciate your comments regarding our customer service and will ensure your feedback is shared with the team.
Thank you again for your review and for giving us the opportunity to resolve the issue.
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