4TH DIMENSION LIMITED Anmeldelser 1.256

4th dimension handled my claim on behalf of my broker. I was informed that I had 2 choices; The first being that 4th Dimension handle the seamless claim from picking the bike up, assessing and costing the repair work, liaising with the underwriter, carrying out the work and sending the bike back. The 2nd option was that I use my dealer and liaise directly with the insurer.
4th dimension sounded like a good idea but I queried how long it would take. The average period being 4 to 6 weeks as it was ‘quiet’ I was told.
The initial contact was very good up until the work being authorised. My insurer authorised the work in 48 hours so no delay there.
However, I have still not got the bike back some 7 weeks later and the ‘target’ date is 13th May. That will be 9 weeks for the work to be complete let alone getting the bike back.
The only explanation I have is that there is a delay in the workshop. All the parts were readily available ( I checked with my dealer).
I feel as though 4th dimension have sold their services under false pretences. They clearly have a back log that they can’t cope with.
The 2 star review is based on the service to date and I will update once I receive the bike back.
On another note…..
I escalated the matter 2 weeks ago and would be told that customer services would be in touch. Despite chasing, I have heard nothing.
UPDATE:
4th DIMENSION HAVE REPLIED TO THIS REVIEW SAYING THEY WILL PASS MY COMMENTS ON TO THE CUSTOMER RELATIONS TEAM. I WAS TOLD THEY WOULD DO THIS 3 WEEKS AGO. I STILL HAVE NO CORRESPONDANCE

Tony
Great guy,helpful and polite with good conversations
Excellent fellow
Collection was made easy by Tony
🤘🍻🤘

Called a few times so chase progress on my claim, eventually spoke to a chap named Graham (Engineer), I couldn't be more pleased at the service, Quick and easy, fair value for my bike which is stolen recovered and written off. Updates when it arrives back!

Dean was absolutely amazing kept me informed and was very polite and great

Dean was totally informal and very helpful with a human touch
5 stars

Was quick and early

So far so good,, well impressed with Lionel so far he's very informative, polite, knowledgeable, friendly, has kept me informed on everything that's happening with my bike know complaints so far, keep up the good work. 2

Grayham Parkinson picked up the bike very nice bloke went through everything perfectly

Very welcoming, polite, helpful, chatty, lovely man. Rob G 33 was a delightful experience and a pleasure to meet.

Kept in touch through out the process. Answered every question professionally and quickly. Got to speak to like minded person who understood the position my accident had put me in. Great service.

Tony brilliant bloke really friendly and helpful would definitely recommend

Graham was very friendly and professional. Service was quick and efficient.
very pleased with the outcome.

Tony was very helpful good customer service outstanding correspondence with me overall excellent experience

Dean just collected my bike. Good communication beforehand and friendly and easy hand over.

Tony was exceptional in his communication and punctuality.

I spoke to 3 different people (Rory, Camilla and Caroline) and all were really helpful and informative. Camilla in particular was very empathetic to my situation.

Caroline was very clear about the next steps and what I needed to do.By the end of the call of my concerns had been answered without many questions. First class.

4th Dimension has been a helpful company managing all aspects of my motorcycle recovery, repair etc. after an RTA. Their representative, Lionel Croucher, formally introduced himself to me and has guided me through the process with patients and clarity. His explanations have been open and honest and he has shown exemplary courtesy and understanding during all our conversations. He made me feel I could put my trust in him with total confidence.

Graham was punctual and friendly. Probably the most seamless part of the entire insurance experience!

Dean picked my bike up with no problems, rang i told me estimated time of arrival then called when I arrived. Perfect

Dean delivered my hire bike and collected my damaged bike
He gave me ample time in advance to when he would arrive and arrived on time
He was very articulate and friendly in his approach thougout the process
Made me feel at ease and a credit to 4 th Dimension to coming out so quickly

5 stars