2020warranty Anmeldelser 

123
TrustScore 3.5 ud af 5

3,7

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Echo what the other poor ratings have said, they will use their terms and conditions as it suits to avoid paying out. They are not regulated by nor do they abide by the guidelines of the Motor Omb... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

2020 warranty always gives me such peace of mind when it’s comes to looking after my car! As someone who doesn’t know a lot about vehicles it’s so niche being able to leave it to professionals who kno... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I had a really positive experience with 2020. The whole process was straightforward and easy to understand, and the customer service team was friendly, professional, and helpful throughout. They took... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Straightforward claim process, and they answered within four rings too! 😄 Support were very friendly and helpful throughout. Would happily recommend.

Virksomheden har svaret


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

123 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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3,7

Alle anmeldelser

(123)

49 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

My car’s fuel injectors were faulty

My car’s fuel injectors were faulty, and I was really worried about the costs. Fortunately, 2020 was there to help, and they got the issue fixed without any problems. 2020 Warranty has been fantastic!

15. januar 2025
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Besvarelse fra 2020warranty

Thank you for taking the time to leave us such positive feedback. We are so pleased that we were able to help you! Happy, safe driving from all the 20-20 Warranty Team.

Bedømt til 1 ud af 5 stjerner

Had three legit claims and three thrown…

Had three legit claims and three thrown out because of wording not quite right and allowing 20-20 to wriggle out of honouring their warranty. I have the top level of cover. Not worth the paper it’s written on.

21. januar 2025
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Good afternoon, Mr Grant-Parke,

Thank you for your feedback.

We apologise that we were unable to assist you on these occasions, however, as you will be aware, the warranty is in place for the sudden mechanical and electrical failure of the listed items only. When there is no fault found during the diagnosis procedure, there really isn't anything we are able to assist with. This is the same for excessive wear and tear to components, it just isn't something we can cover.
When a repairer confirms the cause of failure is due to "the age of the component", this supports that the failure is not a sudden and unforeseen one.

We do hope this clears any confusion as to why you have been unsuccessful in making a claim.

Should you require assistance for the remaining duration of your policy, please do not hesitate to get in touch.

Bedømt til 5 ud af 5 stjerner

Massive thank you to Millie for her…

Massive thank you to Millie for her quick response when my starter motor failed. She walked me through the steps of getting the repair covered and made sure I didn’t have to pay upfront. Highly recommend 2020 Warranty

3. januar 2025
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Besvarelse fra 2020warranty

Ethan, your 5-star feedback is greatly appreciated. Thank you for taking the time to share your thoughts on how we, and more specifically Millie, did! Happy, safe driving from all the 20-20 Warranty Team.

Bedømt til 5 ud af 5 stjerner

My car broke down

My car broke down, the dealer I got the car from wasn't interested and sent me to these guys. After a couple of emails, I had my claim paid and my car fixed. Service like this is priceless when your car is your main money earner. Would recommend.

18. december 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

We are so happy we were able to assist you with the repairs on your vehicle. Customer service is taken very seriously at 20-20 Warranty! Happy, safe driving from all the 20-20 Warranty Team.

Bedømt til 5 ud af 5 stjerner

Luke, what a star

Luke, what a star! I had a problem with my clutch being stuck on the floor, and he couldn't have made the whole ordeal simpler! Very helpful young man and a great company!

18. december 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Thank you very much for your lovely feedback. We have passed this onto Luke, who will be thrilled with his shout out. Happy, safe driving from the 20-20 Warranty Team.

Bedømt til 5 ud af 5 stjerner

Paid for me to have a new water pump

Paid for me to have a new water pump. I had to get an estimate and they responded with 15 minutes with authorisation!! Great service.

22. november 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Our team always aim to respond to claim requests quickly because we know how important it is to get you back on the road. We are so grateful for sharing your positive experience. Happy, safe driving from all the 20-20 Warranty Team.

Bedømt til 5 ud af 5 stjerner

Thank you so much to all the team at…

Thank you so much to all the team at 2020 warranty. My ford Transit broke down, I called 2020 warranty and they had a recovery truck to me within 30 minutes and they paid for me to have a new engine. Could not fault them one bit.

13. november 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Ah, we are so pleased to have received such a wonderful review. We always try our very best to make such a stressful experience completely worry free. Thank you for taking the time to leave us such great feedback. Happy, safe driving from all the 20-20 Warranty Team.

Bedømt til 5 ud af 5 stjerner

Called the sales department for a quote…

Called the sales department for a quote for my range rover. They were able to give me a quote there and then and was set up in 5 minutes. Really great service

19. november 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Thank you for choosing 20-20 Warranty and for your great review! Happy, safe driving from all the 20-20 Warranty Team.

Bedømt til 5 ud af 5 stjerner

2020warranty was really impressive

2020warranty was really impressive. From my first contact through to getting repairs done and making my claim, they could not of been more helpful and their payment made was very fair. I would recommend them especially as my previous experience of other warranty companies was not good where they avoided paying out - there was none of that which redeems my view of such companies - well done and thanks.

8. november 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

This is such a fabulous review to have received. We are so pleased that we were able to assist you and make your experience a positive one. Happy, safe driving from all the 20-20 Warranty Team!

Bedømt til 5 ud af 5 stjerner

Bought a second hand BMW and got the…

Bought a second hand BMW and got the Gold warranty. Had an issue with the battery in the first week and they paid for a new one with no issues whatsoever

7. november 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Thank you for leaving us such great feedback. Happy, safe driving from all the 20-20 Warranty Team!

Bedømt til 5 ud af 5 stjerner

Really good service

Really good service, spoke with Milly from the support team, she explained the process thoroughly and quickly got my claim through because I needed my car for work.

30. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Ah, Millie will be thrilled with the personal shout out. Thank you for taking the time to leave us a fabulous review. Happy, safe driving from all the 20-20 Warranty Team!

Bedømt til 5 ud af 5 stjerner

I recently got a 3 month warranty when…

I recently got a 3 month warranty when I bought a vehicle, I have always been scepitcal but 2020 were great. Will definitely renew at the end

30. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Thank you for your lovely feedback! We look forward to renewing your policy. Happy, safe driving from the 20-20 Warranty Team.

Bedømt til 5 ud af 5 stjerner

Purchased an extended warranty with my…

Purchased an extended warranty with my new vehicle. Annoyingly had a slight issue very early on, however when I contatced 2020 they were very helpful from the start and paid my claim for an ABS sensor. Very pleased and will be renewing with them.

30. oktober 2024
Uopfordret anmeldelse
2020warranty-logo

Besvarelse fra 2020warranty

We understand how frustrating it can be when you experience an issue so early on. We are always here to offer assistance and guidance. Thank you for your great review. Happy, safe driving from all the 20-20 Warranty Team!

Bedømt til 5 ud af 5 stjerner

I am really happy with the service…

I am really happy with the service provided, they walked me through the whole process and answered all my questions and to top it off they paid my claim!

24. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Thank you for your lovely feedback. Happy, safe driving from all the 20-20 Warranty Team!

Bedømt til 5 ud af 5 stjerner

Cannot fault this company one bit

Cannot fault this company one bit. Had an issue within 3 weeks of buying my new car. The dealership told me to call 2020 warranty. When I did they explained it to me really well and paid out my claim with no issues. Will 100% renew when my policy expires.

24. oktober 2024
Uopfordret anmeldelse
2020warranty-logo

Besvarelse fra 2020warranty

We are so pleased we were able to offer you assistance with the issue your vehicle was experiencing. Thank you for your wonderful feedback. Happy, safe driving from all the 20-20 Warranty Team.

Bedømt til 1 ud af 5 stjerner

Not worth the paper it’s written on

Not worth the paper it’s written on. We have had endless issues with the vehicle we purchased and nothing is covered. Check the wording before the buy the car. Despite what the company say their warranty cover very little. The issue with the car was from day 1 of collecting the vehicle. The steering wheel wouldn’t even sit straight! We were given different information on how to “claim” and then the car company “gave” up and bank transferred the payment to us. The warranty company themselves are worthless as they cover barely anything!!! Stay away from this company!

17. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Thank you for taking the time to leave us some feedback. Our team work extremely hard to support our policy holders in any way possible.
We are so disappointed that you have felt the need to leave such a bad review for our wonderful team. Your first claim was found to be invalid due to the process not being followed and the fault was apparent at the time you purchased the vehicle. However, on that occasion, it was authorised by our claims team for a total of £500 goodwill gesture to assist with the cost of repairs.
Having received the estimate for the most recent issue with your vehicle, suspension strut mounts are specifically excluded under the policy. Alongside being an excluded item, the component is one which was invoiced for within the cost of repairs for the previous occurrence, and was supposedly replaced at this time. It was confirmed by your repairer that the old top mount had been used when the shock absorber was replaced. This has caused consequential damage to the shock absorber which is less than 3-months old.
We feel this review is unfair and is not meant for us, as we were not the ones who carried out the repairs on your vehicle back in July.

Bedømt til 3 ud af 5 stjerner

The One Star Review has been removed

The review I wrote and gave one star for is not here, because someone has removed it. However, what I will say my review was based on the response of 2020 which was they would not cover the faults on the car if they were apparent when you took the car. I believe this should be the case with all warranty companies, The garage must ensure the car has no faults before they put a warranty on the car, they cannot tell you to claim the fault they never fixed before selling you the car, Thats why they make a profit, to give you something safe to drive.

I agreed to settle my dispute with the Garage Moorhouse Beds for 1700 pound based in the faults I noticed myself; I have already spent 2500 in putting it right and will now go to a main dealer for another 1500 of work. It's nonsense letting a warranty company pick up the bill for selling you a unroadworthy car and probably illegal. This is why insurance prices rise every year, but the warranty company also has to check out the dealers it allows to sell the products not just look at volume of sales

5. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Professional, quick and efficient to deal with

Very professional, quick to deal and process the claim.
Would highly recommend

19. september 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Ah, this is such a wonderful review to have received. We appreciate you taking the time to leave us such a fantastic review. Happy, safe driving from all the 20-20 Warranty team.

Bedømt til 1 ud af 5 stjerner

AVOID AT ALL COST

AVOID AT ALL COST - I would strongly recommend avoiding this company for your vehicle warranty purposes as they refuse to pay out if you don’t send them an estimate document beforehand even though the part that went faulty is covered and the entire bill is below the covered amount so there shouldn’t be a problem. They will say it’s due to this and that but realistically you’d expect a little human error in these things and it’s not even reasonable to reject such a claim especially when total claim would be around £90 to be reimbursed to me.

I had spoken to their claims team and then they continued to reject and say we won’t be able to do this and then received a rather rudely worded email from the claims manager Louise. Millie from customer services was excellent and didn’t have a problem with her it’s just a shame the company is so strict and can’t even budge for their customers in the slightest. Especially those with reading disabilities and disabilities in general like seriously you cover up to £150 for the switch including labour yet the amount you’d cover for me is about £90 which is understandable but for a negative review on multiple platforms, a dissatisfied customer who will spread the word is really not worth it to your team.

Another note, I’ve read some of the other negative reviews on here for example Mr Edward’s and what that customer has done was completely uncalled for and disgusting so I understand reviews like that are just unfair. However in this case I’ve been lovely with the team except a little disappointed however as a customer who’s new to vehicles and warranty service given I’ve just passed my test not long ago and was gifted with a new car was lovely but this experience has just made me very wary of companies that offer warranty. It’s just really upsetting that a company like this chose one of the strangest excuses even though I meet all the checklist requirements to be covered and was happy and understanding that the limits I had, what was covered all by one simple mistake and it’s invalidated the whole thing. I just wish someone would be more understandable of customer situations rather than just not looking into what I have to say

EXTREMELY disappointed…

16. september 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

Thank you for taking the time to leave us some feedback. Customer satisfaction if taken very seriously by everyone here.

The team at 20-20 were sorry to have received such a strongly worded review from you, however, are very confused as to why this has been done considering your claim has been authorised by our claims team, at the full cost of repair (£150.00), even when it was found to be invalid for the process not being followed. This has also now been paid by our accounts team.
During every initial report of a fault with a vehicle, our support team always ensure the claims process is explained clearly to avoid disappointment to our policy holders. This includes getting a diagnosis and estimate, prior to any repairs taking place. As you will be aware, this was explained to you by Millie, and was confirmed when the call recording was provided for your reference.
Unfortunately, the repairs were completed, prior to us receiving the required information, however, after having been referred to our lovely manager, Louise, your claim was authorised as a gesture of good faith.
We are not unreasonable people and understand how difficult it can be when an issue arises with your vehicle, especially certain make and models which may result in having to be taken to a main dealer. We do hope you take this into consideration and understand how frustrating this is when all we have done is help you get your vehicle back on the road.

Bedømt til 5 ud af 5 stjerner

Dealt with Finn and Millie who made it…

Dealt with Finn and Millie who made it easy to claim for a repair on my car. Communication was great and turnaround was fast. Would recommend 2020warranty.

29. august 2024
Uopfordret anmeldelse
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Besvarelse fra 2020warranty

This is such a lovely review to have received. Fin and Millie will be delighted with the shout out! Thank you for taking time out of your day to provide us with your thoughts. Happy, safe driving from all the 20-20 warranty team.

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