Arranged repairs for vehicle, good responsive service, helpful claims team, advise and guidance, the cover you need for your vehcile when it breaks down
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do not give this company any money for a warranty. They are a joke warranty company with many restrictions, limitations and supposed terms and conditions they don't even have in writing.
Virksomheden har svaret
Had preferred to give 0 star, but that options doesn’t exist! If you want to pay for a warranty that covers nothing, please do sign up with this company. If you plan to buy a car with this as warra... Se mere
Virksomheden har svaret
Recently purchased a used vehicle which had to go back to the dealer twice after mechanical faults. Pinnacle Warranties dealt with the repairs quickly and efficiently and without any quibble or fuss o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.
Kontaktoplysninger
Unit 81, The Wenta Business Centre, Colne Way, , WD24 7ND, Watford , Storbritannien
- 03300577101
- info@pinnaclewarranties.co.uk
- pinnaclewarranties.co.uk
3,6
Middel
98 anmeldelser
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Arranged repairs for vehicle
Arranged repairs for vehicle, good responsive service, helpful claims team, advise and guidance, the cover you need for your vehcile when it breaks down
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good Morning Brian Gardner,
Thank you for your 5-star review!
We’re really pleased to hear that you found our service responsive and our claims team helpful throughout the process. Providing clear advice and support when you need it most is exactly what we aim for.
Kind regards,
Pinnacle Warranties
Good cover
Good cover, video helped me understand what the warranties for.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning Miles,
Thank you for taking the time to leave us a review.
We’re pleased to hear that the warranty cover is clear and easy to understand.
Kind regards,
Pinnacle Warranties
We will be renewing!
Our claim was dealt with very efficiently. We will be renewing for sure - thank you!
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning,
Thank you for your lovely feedback! We're delighted to hear that your claim was handled efficiently and that you’ve had a positive experience with us.
It means a lot to know you’ll be renewing, and we really appreciate your continued trust. If there’s ever anything you need, we’re always here to help. Thank you again!
Kind regards,
Pinnacle Warranties Team
Thank you so much! I had a great experience where my claim…
I had a great experience where my claim was paid out very quickly and the team were all so helpful. I highly recommend them to anyone I talk to. Thank you!
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning,
Thank you so much for your kind words! We're really pleased to hear that you had a great experience and that your claim was handled quickly. Our team works hard to provide helpful and efficient support, so it's wonderful to know that came through.
We truly appreciate your recommendation and your trust in us. If you ever need anything in the future, we're always here to help!
Kind regards,
Pinnacle Warranties Team
Mobile mechanic came out and sorted…
Mobile mechanic came out and sorted vehicle on the drive, cant complain.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning Nik,
Thank you for your feedback.
We’re pleased to hear the mobile mechanic was able to attend and resolve the issue on your driveway, and that you were satisfied with the service provided. If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards,
The Pinnacle Warranties Team.
Do not use!
Do not give this company any money for a warranty. They are a joke warranty company with many restrictions, limitations and supposed terms and conditions they don't even have in writing.
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good afternoon,
We’re sorry to hear that you’re unhappy with your experience and appreciate the opportunity to clarify the situation.
In this case, you contacted us to request vehicle recovery. Unfortunately, your roadside assistance cover had not been activated within the required 7-day activation period, which meant we were unable to arrange recovery under the terms of the agreement.
That said, we did not simply turn you away. As explained, we are able to consider a contribution toward your recovery costs as part of a valid claim. Once we receive the necessary claim information and supporting documents, we are more than happy to review this and assess what we can contribute.
We understand this may be frustrating, but our terms and activation requirements are in place to ensure fair and consistent cover for all customers. If you would like to proceed with your claim, please get in touch with our team and we’ll be glad to assist further.
Kind regards,
The Pinnacle Warranties Team
rarely leave reviews but need to make other people aware
rarely leave reviews, but I feel like people need to be warned about my experience with Pinnacle Warranties.
I’ve had two major mechanical failures on my vehicle—a timing chain failure before 60,000 miles and a turbo failure at around 70,000 miles. Both of these are serious issues that you would reasonably expect a warranty to cover.
However, both claims were rejected.
The reason given each time? “Wear and tear.”
This makes absolutely no sense. A timing chain failing before 60,000 miles is not normal wear and tear, and neither is a turbo failing at 70,000 miles—especially when the car has been properly maintained. I’ve already raised these points with them multiple times, but they’ve been completely ignored.
Both garages agreed it is not down to wear and tear the vehicle had full service history and happened due to parts of the car failing (looking into this further they are common faults for this particular model of car and is not down to wear and tear but due to mechanical failure .
What’s most frustrating is that this is exactly why you take out a warranty in the first place—to protect yourself from costly, unexpected mechanical failures. Yet it seems that no matter what it is they simply refuse to pay out and put everything down to “wear and tear”
In my experience, this warranty has been a complete waste of money. Based on how my claims were handled, it feels like they will find any reason not to cover repairs, no matter how valid the claim is.
I would strongly advise others to think very carefully before purchasing a policy with them.
Update in response to pinnacle warranties response >>>>
This response is not correct and does not reflect what actually happened.
On both occasions, the vehicle suffered a sudden mechanical failure, and on both occasions my claims were rejected and incorrectly classified as “wear and tear.”
You state that the most recent failure was due to an internal seal and therefore not covered. However, the seal was not the actual issue requiring repair — it led to a sudden mechanical failure which left the vehicle inoperable. Your own policy states that you cover sudden mechanical failure, which is exactly what occurred.
This was not wear and tear. A timing chain failed at under 60,000 miles, which is widely recognised as a lifetime component and should not fail at such low mileage. The turbo also failed at around 70,000 miles. Both of these were sudden failures, not gradual wear and tear.
It is unreasonable to repeatedly reject claims by labelling them as “wear and tear,” while ignoring the fact that both incidents involved sudden mechanical failure of the vehicle.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning Chloe,
We’re sorry to hear that you’re unhappy with the outcome of your warranty claim.
We understand you’ve already received a response from our Complaints Department whom have explained the outcome in detail, but we hope this helps to provide further clarity.
Your warranty is designed to cover sudden or unforeseen mechanical or electrical failures that render a component inoperable. Following assessment, your chosen repairer confirmed that the point of failure was due to an internal seal. As this cause of failure does not fall within the terms of the agreement, we were unfortunately unable to approve the claim on this occasion.
We appreciate this may be disappointing and thank you for taking the time to share your feedback.
Kind regards,
Pinnacle Warranties
To be honest...
To be honest, I was unsure about these warranties, would they pay out etc? Well I needed them and they did, no fuss and sorted the payment out for the repairs quickly, I even renewed with them because of this.
Although I haven't needed to claim this year, I'm sure I'd get the same service.
18. marts 2026
Uopfordret anmeldelse
They will find a reason not to cover…
They will find a reason not to cover you, you might aswell save your money to pay for any repairs.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning Joe Pick,
We are sorry to hear that you are unhappy with the outcome of the warranty claim submitted on your vehicle.
For clarity, the information provided by the garage stated:
Nearside Front Lower Suspension arm pin or bush worn but not resulting in excessive movement.
Offside Front Lower Suspension arm pin or bush worn but not resulting in excessive movement.
They also advised that this issue was identified during a vehicle health check. As the warranty is in place to cover sudden mechanical failure, and not items that are identified during routine inspections or vehicle health checks, we were unfortunately unable to proceed with the claim on this occasion.
We apologise for any disappointment this may have caused and appreciate your understanding.
Kind regards,
Pinnacle Warranties
customer service is top tier
customer service is top tier, my claim was handled fast, efficient and swiftly, everything was explained in good detail, I cannot fault the team one bit or the process they have. AMAZING
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good afternoon Demi,
Thank you for your kind review.
We are delighted to hear that your claim was handled quickly and efficiently, and that everything was explained clearly throughout the process.
Providing a smooth and straightforward experience for our customers is very important to us, so it is great to know the team was able to assist you so well.
Your feedback is greatly appreciated, and we are glad we could help.
Kind Regards,
The pinnacle Warranties Team.
Absolutely brilliant dealt with the…
Absolutely brilliant dealt with the matter fast and with no issues Highly recommend
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning Craig,
Thank you for much for your feedback and your positive words.
We’re really pleased to hear that everything was dealt with quickly and without any issues. Providing a smooth and efficient service for our customers is always our priority, so it’s great to know we were able to help. We really appreciate your recommendation and thank you for taking the time to share your feedback.
Kind regards,
The Pinnacle Warranties Team.
Since we partnered with Pinnacle…
Since we partnered with Pinnacle Warranties, Craig has been our rep.
He has been a car dealer, so he knows his stuff and has helped us with his knowledge.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good Morning Trudie,
Thank you for your fantastic review and for your continued partnership with Pinnacle Warranties.
We’re delighted to hear that Craig has been such a valuable support to you. His experience as a car dealer gives him a strong understanding of the industry, and it’s great to know his knowledge has been helpful to your business.
We truly appreciate your feedback.
Kind Regards,
The Pinnacle Warranties Team.
Besvarelse fra Pinnaclewarranties
Good morning Lindsey,
Thank you very much for your kind feedback.
We are delighted to hear that you were very happy with the service provided. Your comments are greatly appreciated and mean a great deal to our team.
Kind Regards,
The Pinnacle Warranties Team.
A Pinnacle warranty was an expensive mistake.
Pinnacle Warranties turned down my claim. That’s the nature of warranties - some things are covered, some things aren’t. What I’m unhappy about is that they didn’t even submit my claim to their engineering department to be assessed until they had made me take it to the garage THREE times for diagnostics. Which means I’m now going to be charged for three visits when they had enough information from the first visit to determine the repair wasn’t covered. As it wasn’t even a major claim, that means I’ll be paying almost twice what I would have had to if they hadn’t been involved. Their communication was awful as well. I had to keep chasing them and most of the time I only knew what was going on because the garage updated me. I would strongly advise avoiding this company
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning Helen Chen,
Thank you for taking the time to express your concerns regarding the assessment process for the claim submitted on your vehicle.
On 29/01/2026, we received the itemised quotation and responded requesting further information required to proceed with our assessment.
On 06/02/2026, we received a response however, some of the requested information was missing and was therefore requested again.
On 09/02/2026, we received all the information originally requested on 29/01/2026.
While we understand and appreciate the frustration that can arise when issues occur with your vehicle, we do require sufficient supporting evidence in order to complete our assessment accurately and fairly.
We hope the above provides clarity regarding the timeline and requirements of your claim.
Kind regards,
Pinnacle Warranties
3 year warranty
I recently took out a 3 year warranty. The customer service team were very helpful & easy to do. Thanks.
Danny B.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning,
Thank you for your kind review.
We’re so pleased to hear that you found the process of taking out your 3-year warranty easy and that our customer service team were helpful. We truly appreciate your feedback and your support.
Kind Regards,
The Pinnacle Warranties Team.
Use the cheapest parts possible
Only offered to pay £90 towards the bill. I've not been to a garage that have charged me less that £100 for 10 years so don't know where your getting the work done for £90.
Told me to buy a cheaper part off them.
Whole process took over 2 week
It's the first warreny iv bought and I will never buy one again.
Not worth the paper it's written on.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good morning Stuart,
Thank you for taking the time to leave us your feedback.
We have reviewed your claim confirmation form and can see that the outstanding balance from our liability and the invoice from your repairing garage is £22.00.
We can appreciate that experiencing issues with your vehicle can be extremely frustrating. However, we can confirm that we handled and approved your claim in an accurate manner, in line with the terms and conditions of your warranty agreement.
We hope this provides clarity on the matter and our outcome.
Kind regards,
The Pinnacle Warranties Team
Peace of Mind
My husband purchased his new to him Volvo in July 2025 which came with warranty.
When renewal came through he was ambivalent about renewing, until I looked into the details of coverage.
The cover on offer is very comprehensive and with the option to pay monthly made it easier to include this option into our budget.
After a bit of confusion about my husband’s account details Channtal quickly sorted everything out.
With the cost of motoring going up this policy offers additional peace of mind at a reasonable price.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good afternoon Sally,
Thank you very much for your detailed feedback.
We’re delighted to hear that the warranty coverage and monthly payment option helped make the decision easier and provided valuable peace of mind as motoring costs continue to rise.
It’s especially good to know that Chantel was able to resolve the account detail confusion quickly and efficiently. We’ll be sure to pass on your kind comments.
We appreciate you taking the time to share your experience and are pleased to have you with us.
Kind Regards,
The Pinnacle Warranties Team.
Will do anything to avoid paying out
Bought a car with the warranty included. Had problems with the driver side door electrics and a coolant leakage within the time of cover. They insisted I get diagnostics done and that I would be fully reimbursed.
Got a (£66) quote for repairs only to be told that the wiring issue on the door (which I had discussed on the phone to them) wasn't covered. The time the garage needs for the repair of the thing that was covered was deemed 'incorrect' and I was allocated a mere £25 for 30 minutes work, on a job that would take an hour and a half. In short I was sold a car with faults and I am now just under £300 out of pocket because this company will only cover repairs to your car in the same way US health companies call having an arm a 'pre-existing condition'. They may be operating with in the law by they are, in spirit, total scammers. If you have a choice to go with them, DON'T.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good afternoon Emma,
Thank you for taking the time to leave us your feedback and for allowing us the opportunity to clarify our position.
Your claim was approved in a fair and accurate manner, in line with the terms and conditions of the warranty agreement.
In regard to the diagnosing fee, as outlined in the terms and conditions of your warranty agreement, we can only consider one hour of diagnosing at your pre-agreed labour rate as part of a valid claim.
We would also like to make you aware that we can only advise on the warranty perspective and how to move forward with your claim; we are unable to assist with any issues that were present prior to service.
We hope this provides clarity on the matter.
Kind regards,
The Pinnacle Warranties Team
We've a 12 month policy and just made…
We've a 12 month policy and just made my first claim - very helpful received swift replies to our emails and covered most of repair bill which was paid out shortly after the work was completed.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good Morning Joginder,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that your first claim was handled quickly and smoothly, and that our team was able to assist you throughout the process. We appreciate your trust in us and are glad we could help.
Kind Regards,
The Pinnacle Warranties Team.
Very good / fast approval
Took my car to local garage and it was repaired quickly via the warranty.
No issue very fast and professional service.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Pinnaclewarranties
Good afternoon Andrew,
Thank you for taking the time to leave a review.
We’re pleased to hear that your vehicle was repaired quickly and that the warranty process went smoothly. It’s great to know you were happy with the fast and professional service provided by your local garage.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Pinnacle Warranties
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.