Thank you for your feedback, and we're sorry to hear about your experience. When you sign up for a free trial, a member of our team will give you a call to arrange your visit. The email you received was an automated promotional message, not related to your trial booking. Alongside our free trials, we also offer complimentary class trials so you can get a full feel for what we offer. We always recommend contacting the gym directly after signing up to ensure everything is arranged smoothly. We’d love the chance to welcome you properly!