Zak Learning Anmeldelser 

I had a problem with installing Office 2019 so emailed for support. The response was fast and they fixed the problem for me.

Excellent customer service. Would buy from them again.

I bought MS Word software, it turns out to be a pirated version that does not work completely, where I get notifications every time at startup and not all functions work. Since today, Word no longer works at all and I received the message that the maximum number of times of the activation has been exceeded. Contacting Zak seems impossible. I get emails back with the message that the email address is not active. So asking for my money back is impossible. So honor looks like a scam.

Have purchased office 2024 so I can have access to word, excel etc so that I can do my own bits of paperwork. Paid a great price and unfortunately my laptop did a reset and I couldn’t get on to office so couldn’t do my paperwork. Contacted Zak learning and sorted it out. Great service thanks.

Bought Microsoft package through Wowcher. Successfully installed but it stopped working after a week. I've tried contacting them twice over the last fortnight but I've not had a response so will need to try escalate via Wowcher

Update - after seeing my review zaklearning got in touch. They provided me with instructions several times but each time the product key they provided came up with an error to say it had already been activated up to the limit of the multiple activation key. They continued to send the same instructions and product key each time I reached out for help. I ended up buying this from another merchant and installed it within 5 minutes, no problem, so it was definitely the key which was the problem. They eventually refunded me

⭐️⭐️⭐️⭐️⭐️
Exceptional Service from Fabian Rickettes – Thank You!

I recently purchased the Microsoft Package from Zak Learning, and while I was really excited to get started, I hit a roadblock trying to install it. As someone with ADHD, I often find it incredibly difficult to follow technical instructions, and this was no exception, it quickly became overwhelming.

That’s when I decided to call for support, and I had the absolute pleasure of speaking with Fabian Rickettes. From the moment he answered the phone, Fabian was kind, patient, and incredibly understanding. He walked me through the entire process step by step, never once rushing or making me feel inadequate. It’s rare, so rare to receive this level of genuine, human-centered customer service these days, specially in the UK. Fabian made what felt like an impossible task completely manageable, and I truly can’t thank him enough.

This experience has not only left me feeling supported but also incredibly impressed with Zak Learning as a whole. Their courses and products are top-quality, very well-priced, and clearly backed by a team that cares.

Thank you, Fabian, for going above and beyond. And thank you to Zak Learning for delivering both excellent educational resources and exceptional service. I’m a very happy customer and will definitely be recommending you to others.

Got a wowcher for software, got clear instructions from Zak learning which made installation and activation totally smooth. Thank you!

Kelly was very helpful and resolved my problem fast and efficiently. Thanks and would recommend the company to anyone.

Wonderful and extremely helpful in resolving a technical issue with my email profile. Fabian was not only patience but guided me, for over an hour, until my issue was resolved. Cannot thank Fabian enough - definitely would encourage friends to use Zak Learning services.

Ok, I have bought their Microsoft Office 2024 which installed but not from the media, they have sent, its just a fake installer that connects to microsoft website and downloads the latest office (365) FREE version that i should be able activate with the code received from them. Of course the code said it was already used too many times. Upon contacting Microsoft they have said its a valid code but its part of a volume licence, the owner of the licence has NO RIGHT TO RESELL the individual codes, its only for the members of their company, it is software piracy and you have no right to install and use it. while the activation can be circumwented by phone activation, and then the software can be used, it is STILL A PIRATED software as you have acquired it illegally, and not knowing the law is still a breach of law...
Furthermore, the owner of the actual volume licence can any time rewoke the rights of the individual codes, so it might works for a few months or weeks and then abruptly stop as some of the buyers have already confirmed it.

My voucher code arrived quickly but I then had a problem activating it. I ccontacted support@zaklearning and had really prompt response again with full step by step instructions on how to install the Microsoft package. All round 5 star service and support from Fabian

Fantastic support from Zac Learning.
I was having trouble activating the software but with their help and support we got there. Cant thank them enough.

Developed a problem with MS Office interacting with a previous installation of Office 365. Fast and effective solution provided by Fabian and Kelly in double quick time. I can’t praise them enough for going above and beyond to solve my issue.
Tremendous service from all at Zak Learning, highly recommended!

I purchased a Microsoft application through Wowcher and Zak learning.
The installation was a little problematic but the product is excellent, meets all my needs and I look forward to years of use.
Zak learning responded to my requests for help with the installation and were pleasant to deal with.

I received the software and a licence key. I can't get it to activate the software. I've tried several times to get some help, but the 'help' didn't work either. I've asked for a refund twice before, but just got more "help" which again didn't work. I've AGAIN asked for a refund. I want my money back NOW or I'll take this further!!!!

Absolutely love the software!. Due to my lack of experience with technology, I had a few issues setting up so I contacted Zak Learning who resolved the issues almost immediately....setting up a call, followed up with an Email to ensure that my 'issues' were resolved.
Excellent Customer Services. Thank you so much!

Zak learning responded to my one star review with a blatant lie!
They were not answering calls on Friday as it was a holiday.
I called so many times even using the emergency option and just got cut off.
In your reply you ask for my telephone number?
Someone called Ben called me Friday and said he could see that I had called numerous times. He informed me it was a holiday and no one was available. This is now weeks of trying to get someone to resolve it.
The really unsettling part of all this is I was told that no one was keen to help me (by Ben) due to my one star review!
You got a one star review because you don’t help and you certainly don’t listen!

I really don’t want to deal with your company anymore. I eoukd like a full refund.,

If your response to this is again fabricated nonsense (lie) I will take the matter further.

I managed to lose my product key email, contacted customer services, they resent all the info to me the following morning.

Purchased a product key didn’t work had instructions from company still didn’t work despite installation instructions as per their email emailed in response requesting refund had no reply

Not happy so far. I ordered 2 licenses, paid for 2 but only one works.
I've contacted the help desk. Response was reasonably fast, but incorrect. Still doesn't work.
I'm still awaiting a solution, but it's a difficult process, and I still did not receive what I paid for.

Problem with initial product key activation, issue was dealt with swiftly and I'm now up and running👍