Zak Learning Anmeldelser 

So thrilled with this purchase and the help was amazing as I was being a bit of an idiot and deleted the email I was sent with the product key and installation instructions and they replied to my email very quickly and rectified my mistake. The installation instructions are very clear and precise

My query was dealt with quickly and efficiently, and with no stress. Kelly was extremely helpful and knowledgeable in what she was doing. Overall, very impressed with the service received. Thank you.

First class service (Kelly and Fabian) - so much patience and expertise - thank you.

I bought a professional plus 2024 licence through Wowcher and I have tried installing the software but the licences do not work with the office packages and changing from my last licence. I have tried raising a ticket but we didn't get a solution.

Was good service from start to finish would recommend to anyone.

I bought MS Office through WOWCHER and the merchant was Zak Learning. Installed MS Office Home and Student but upon entering the product code I was told that the product is already installed on another device. Also looking at Microsoft site I see they are no longer support MS Office 2019. Emailed Zak Learning but have not had a response.

Zak Learning sent an email this morning giving me a totally different set of installation instructions which I followed but cannot get Office to work as an installation ID was needed - not supplied. Another email sent to Zak and awaiting response.

Signed into Microsoft Account, deleted all associated installed Microsoft software on my laptop (my mistake I had forgotten to do this) and followed the Phone Option installation from Zak Learning. I now have a working copy of Office Home.

Suggest that Zak Learning change their installation instructions to 'Use the Phone Option' and not he first option which results in Microsoft returning a "this product is installed on another device".

Prompt reply to emails. Issue resolved immediately. Very efficient. Highly recommended.

I initially purchased a Microsoft Office product that unfortunately would not load on my system even with guidance from Zak Learning. When I contacted the company to cancel the order, they immediately offered me an alternative product instead. The replacement has loaded correctly, I just need to try it all out. Word & Excel appears to work as it should.
What impressed me most was their customer focus. Kelly Holland was helpful, responsive, and genuinely committed to resolving my issue quickly. It’s rare to find a company that goes the extra mile to ensure customer satisfaction, but they certainly did. I’m very pleased with both the product and the service I received.

If you follow the instructions provided, no issues found. Tried a shortcut or 2 and did not work. Went back to beginning and followed instructions provided.

I have to say that although my requirements could not be fully met, the service and advice I received from Zak Learning was excellent, in particular from Fabian. Thank you.

My experience was wonderful. I was helped to sort out my problem very quickly and efficiently. Customer service is brilliant. Thank you to all the team

I don’t use my computer very often, but about three months ago I used ZAK Learning to get Office 365. Everything was working perfectly at the time. However, after not using my computer for a while, I recently turned it on and found that the software was no longer working.

I emailed ZAK Learning on Sunday night asking for help, and by Monday morning I had a very helpful response waiting for me. They clearly explained what they thought had gone wrong (me not following the instructions right) and provided simple, step-by-step instructions on how to fix it.

I followed their instructions, and it worked perfectly! I’m really impressed with their fast response and how easy they made it to solve the issue. Excellent customer service – would definitely recommend!

I had an issue with getting my purchased software to work properly and it was causing me no end of stress - fearful of permanently losing the software somehow, or not being able to progress with the extensive file creations to date.
I emailed the Support team and got a response incredibly quickly.
No amount of stupid questions and step by step checks with screenshots were too much bother. Fabian was unbelievable - very patient, clear in the guidance, and I was treated courteously and respectfully, and at no time like the luddite I am.
The super-speedy support and guidance I received when needed was such a relief and I'd recommend Zak Learning unreservedly. They'll be my first stop for future need / purchases.

I bought Microsoft Office from Zak Learning through WOWcher and wanted to use it on my iPad, but couldn’t install it even though Google said they are compatible. I emailed Zak not expecting any response, but Kelly emailed me back the next day to say MS Office isn’t compatible with an iPad and is going to send me a refund, excellent stuff, thank you, Kelly 👍👍

Had an issue with installation and Fabian replied promptly and solved the issue first time. The instruction were very thorough and easy to follow despite my technophobia. First class service.

Initially I was sent an expired product key for a product (not great) but I then received excellent customer service from Fabienne who took the time to resolve the situation via email, and then at length over the telephone ensuring my installation had no further barriers. Thanks Fabienne!

Got a great deal from Zak leaning on Office 2016 Provisional via Wowcher, problem registering via online, contacted Zak Learning support and got immediate response, as advised by detailed instruction from Zak support, I registered the product using the 0800 free phone number via mobile smartphone, this worked out great, I was given the option of receiving a txt with a activation link on my smartphone, all went well with product installation ID entry and conformation ID entry, my copy of Windows Office 2016 Provisional is now activated, thank you.

Kelly responded to my enquiry (read plea for help after all other avenues of my limited knowledge were exhausted) really quickly and courteously. She spent the time to provide a step-by-step "idiots guide" to help me getting through my problem which was really appreciated and I am pleased to say that it worked like a dream, first time, and normal service has been resumed. OUTSTANDING SUPPORT, there are an awful lot of companies out there that could learn a thing or two about Customer Service from the team at Zak Learning

Many many thanks

Andrew

I upgraded to a more recent version of Office. I was struggling to activate the new version. I had two comprehensive emails from Fabian, showing me all the steps. Top marks.