Zak Learning Anmeldelser 

What made my experience great? Well, I got in a bit of a mess installing my software. I was a bit reluctant to email ZAK Learning, as I'm just an ordinary chap who can quickly fix broken heating systems, but apparently not software. However, I needn't have feared, as Fabian's email fix certainly sorted it out, for which I'm very grateful.

Downloaded my package worked great, then realised I had a message asking for a key, I hadn't uploaded everything correctly, I sent ZAK Learning an email and had a reply the following morning, unfortunately still not able to resolve so called and spoke to Fabian who resolved the issue remotely.
Many thanks to Fabian.

I spoke to Fabian this afternoon as I was having an issue downloading my software. I had previously purchased software from Zak - Learning a few years ago for my main PC, which works great but I also required additional software for my laptop that I had just acquired. Fabian was fabulous and sorted my issues out and went above and beyond! Thanks so much!

Bought Microsoft Office 2024 via Wowcher. Had a problem getting it to install on my laptop. So I emailed Zak's support department with a screenshot. I had a reply in less than 24 hours with a potential solution. It looked complicated but with a little bit of Google help I managed to follow the instructions. Now I have a fully working Office on my laptop. So to anyone having a problem, contact them. It worked for me. Happy to recommend them and to leave this review.

I downloaded "Microsoft Office 24" but I cannot open the application I tried to support but it would not let me get support it showed my email and password were wrong so I clicked password reset but I did not get email for to reset my password.

Not the most technical person and called Fabian who sorted all. Very helpful and great customer service

I bought MS Office 2019 and was having trouble installing it. They have been vey helpful to me in getting the product installed. Appreciate their help.

My purchase of Windows 10 pro failed and support was not very helpful.

Activated by Phone, easy online process, you send them a online code number, and they text you back with there online code, typed in code, click OK, and it activated.

My wife Ana purchased Office 2024 Professional Pro via Wowcher for her new laptop and had several problems trying to download Microsoft Office and activating the product Key.
We have read some negative comments on here regarding this, but couldn't disagree more.
Kelly and Fabian from customer services were extremely helpful and prompt with their replies, which were clear even for non technology savvy people!
Please note that the issues were not related to the product or product key, one major issue being a current problem with Chrome when trying to download apps.
Microsoft Office 2024 is now activated and all appears to be working normally.
Once again, thank you Kelly and Fabian!

All good. Very good and quick support

Bought Windows 2024 via Wowcher.
All instructions were given on how to install the product, worked fine for a week then the licence went into read only mode. Initially thought I had been ripped off, however emailed them querying the issue.
I got instructions within 24 hours on how to address the issue and the product is now working fine.

I bought a Microsoft 360 2019 package from Zak Learning via Wowcher. I was sent detailed instructions by e mail for installation which i followed precisely. Installation was successful and Microsoft worked. However, after a couple of weeks, it stopped working and a message kept flashing up that this is a corporate package. I e mailed Zak learning with screenshot and asking for help. I received NO RESPONSE! I then contacted Wowcher who also reached out to Zak Learning, asking them to resolve with me. Again there was no response from Zak Learning. Wowcher were supportive and have issued me a refund. But my experience with Zak learning was stressful and the fact that they did not respond is terrible customer service. I would never use this company again.
Part 2 - I have added a star to my previous review as Zak Learning did indeed respond finally, which I do appreciate. It was nice that they offered a different activation code as a gesture of goodwill. However, I have again followed the instructions that I received on the e mail and the message flashes up that this activation key does not work. So, I was wondering if Zak Learning are able to resolve this for me?

I purchased a Microsoft licence key via Wowcher, which I had problems activating due to a windows update. Even though this was ultimately not a problem with the key, Fabian dealt with the issue for me in a friendly and efficient manner, staying on the phone until he was happy everything was working as it should. I am incredibly impressed at the level of customer service, especially in this day and age, and would not hesitate to recommend this company. I will definitely purchase from them again.

An excellent company with extremely helpful and patient staff. I definitely recommend them 👌

I purchased a Microsoft licence via Woucher. But did not read the small print. It was not compatible with Apple. Even though it was my own fault they refunded me in full without any hassle.

Tried to install Microsoft professional 2024 purchased from Wowcher
Couldn’t install at all, got in contact with Wowcher customer service and got referred to Zak customer service, sent screenshots of all the issues and asked for a refund as the product is faulty and I purchased from Microsoft subscription in the end and still haven’t heard anything back

Don't trust this company. i have bought Microsoft Office 2024 Professional Plus from them via Wowcher. When trying to install it I get the message "Your installation cannot be activated because you have activated up to the limit of your Multiple Activation Key. Consult your administrator for further help." What that tells me is that this is a corporate key and therefore is not for domestic use. I have searched the internet but cannot find any telephone number to talk to the company.

I was having problems with my installation of Microsoft office suite. After emailing I had a reply from Fabian and he was so helpful and patient. My problem was solved and I am up and running. Cannot fault their customer service.

I purchased the Office 2021 software from Zak Learning, through a voucher I bought, but was worried about getting it installed. I had read reviews about Zaks and how helpful they were so got it. I am not confident with uninstalling and installing new software, so when I contacted Zaks for advice, they were very understanding on the phone and arranged a suitable time to assist me online. I had a previous version of Office, 365, but as I had retired from my work, I was no longer able to use a work email address to sign into 365. This problem was easily resolved by taking over my laptop using Quick Assist and it was all done for me. I would 100% recommend Zak Learning to anyone thinking of buying anything from them. Thank you Ben and Kelly for all your help, I am very impressed with your customer service and if ever need anything again, would have no hesitation in coming back to you.