Great price compared to others. Could book a specific day, easily done on their website. Delivery driver was very helpful and chatty. Great first time experience. Will use again when I need some.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have used Your NRG twice now. The first time they did not deliver by the promised date but on the second occasion everything went smoothly. We had notification of our delivery the day before and th... Se mere
Virksomheden har svaret
I had been a long loyal customer of goff for year's but their prices were a lot higher than others said they are paying, so i tried this company, they beat goffs price saving me £30 on 500 litres. I... Se mere
Virksomheden har svaret
Very easy to book a delivery online. Great driver who respected our property and gave advise on our oil tank to keep it in tip top condition. The only downside was payment wasn't taken straight away.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Kontaktoplysninger
Baltic Street, TS25 1PW, Hartlepool, Storbritannien
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4,7
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
First order we have placed with NRG
First order we have placed with NRG, absolutely brilliant service, cost, payment methods explained, delivery updates explained ie Email etc.
Driver Shaun very polite when making delivery, very good service 👍.
8. oktober 2026
Quick quotation and always deliver on…
Quick quotation and always deliver on or before given date
8. oktober 2026
Besvarelse fra Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Easy to order and competitive price
Easy to order and competitive price....important in these difficult times! Kept informed by email and delivery was on time. Driver was polite and professional. Great service 👍 👌
8. oktober 2026
Besvarelse fra Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
Straight forward.
Ordered oil , delivered in timely manner . No one home when delivered -ticket left.
100% happy.
8. oktober 2026
Besvarelse fra Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Friendly helpful service from ordering…
Friendly helpful service from ordering to delivery.
8. oktober 2026
Besvarelse fra Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Friendly and helpful manner over…
Friendly and helpful manner over telephone. Best price for heating oil and delivered before expected. Great service
8. oktober 2026
Besvarelse fra Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our customer service.
Quick and easy delivery of diesel
Quick and easy delivery of diesel! Very happy with their customer service
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our customer service.
Fantastic customer service! Justyna went above and beyond!
I ran out of oil much earlier than expected, and my scheduled delivery was still over a week away. I contacted YourNRG, and Justyna went above and beyond to help by arranging an earlier delivery, which arrived the very next day!
I’m so grateful for the fantastic customer service. It made a stressful situation so much easier, and I’ll definitely be a returning customer.
I wouldn’t hesitate to recommend YourNRG.
Thank you again, Justyna!
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
Refused to deliver my oil and refused to refund me - SCAM
Didnt deliver my oil, refused to return and deliver it. Lied when contacted and said they had delivered it, changed their story multiple times. Now I am requesting my money back through the bank because this fraudster company has refused to provide the 400 pounds worth of oil i bought.
Utterly disgusting. Dont even bother commenting "let me sort it out for you" for months your scamming customer support team dodge our calls and emails. It's going legal now you scumbags.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Your NRG
Hi Georgia,
Thanks for your review. Can you email myself directly please so I can take a look into this issue for you? You can reach me on justyna.mystkowska@yournrg.co.uk, or you can ring me directly on 01642 378474.
Many thanks,
Justyna
Customer Services Manager
I have used YoungNRG before and have…
I have used YoungNRG before and have always been happy with the service. They kept me informed and the delivery arrived as notified
8. oktober 2026
Besvarelse fra Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Besvarelse fra Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Besvarelse fra Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Besvarelse fra Your NRG
Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
Besvarelse fra Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Your NRG is invariably the cheapest on…
Your NRG is invariably the cheapest on the market, and delivery is promptly regularly.
8. oktober 2026
Besvarelse fra Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Besvarelse fra Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Appalling customer service
Appalling customer service. On 2 occasions I’ve ordered fuel from these people and their reliability of delivering when they’ve messaged confirming a delivery date they’ve been a ‘no show’. No explanation given or courtesy call to explain tardiness or even reschedule.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Your NRG
Hi Zoe,
Thank you for your feedback and I'm sorry to hear you have had a negative experience. Looking back through your orders, on the last 8 deliveries we have delivered late on one occasion. I can see my colleague did try & reach out to you however the number we have on file was dialling out as out of service. I can see your most recent order was requested to be cancelled, however we do appreciate your feedback and can only apologise you were unhappy with your experience.
Kind regards,
Your NRG
Besvarelse fra Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.