XTB Online Investing Anmeldelser 2.421

Ich bin Mega zu frieden mit XTB und werde dort bleiben.Die Karte für das wallet ist auch super,ein gutes System hinter

Tras la respuesta de XTB a mi anterior reseña:

XTB ha respondido a mi anterior reseña pidiéndome que vuelva a escribir al mismo correo (support@...) al que llevo escribiendo más de un mes. Es una respuesta automática que no soluciona el problema.

1. Ya he escrito en varias ocasiones.

2. Ya he llamado por teléfono varias veces.

3. El departamento de soporte ya ha confirmado que tiene todos mis correos.

¿Qué "comprobaciones adicionales" necesitan para un informe fiscal que debería estar disponible automáticamente? Como excliente, mi único canal es el soporte que ustedes no están gestionando.

No necesito que me inviten a escribirles otra vez; necesito el documento en mi bandeja de entrada ya mismo. Si de verdad quieren ayudar, localicen mis solicitudes (están bajo mi DNI y mi email de excliente) y envíen el informe fiscal de 2025 de inmediato.

Si mañana sigo sin el documento, el siguiente paso será la reclamación ante la CNMV. Dejen de dar respuestas de plantilla y cumplan con su obligación legal.

Me siento estafado...NO LOGRO RETIRAR MI DINERO Y LO QUE LOGRE GANAR ME LO QUITARON TODO....DESAPARECIO...ES UNA GRAN ESTAFA Y CERO EXPLICACION...NO EXISTE NADIE QUIEN TE DE SOLUCION....UNA ESTAFA

Foi tudo muito intuitivo e fácil de fazer , desde a criação da conta ate ao 1º depósito a opção de conta demo deu uma grande ajuda e a app esta bem concebida, muito facil

UK experience - Withdrawal blocked and funds held - BE CAREFUL. My matter is not yet resolved as of 05/05/2026.

I discourage you from depositing large amount of money on this platform, or money that you might need shortly.

Be careful about the Anti Money Laundering and Due Diligence checks carried out by this company.

In March, due to the interest rates going down, I decided to move my savings from my main saving account with Ulster Bank to several investment platforms, XTB among these.

I transferred my savings from my Ulster Bank saving account to my Revolut account and then, from there, to several investment platforms (XTB, Trading212, IB, etc...). Some of the funds have been converted to EUR and then deposited on those platforms in EUR.
The total savings I had to transfer was well over GBP 500,000.
I have deposited about EUR 180,000 on XTB which rightly triggered their AML and Due Diligence checks. So far nothing out of the ordinary.

What it is really worrying is that XTB is now withholding my funds and asking for documentations which is completely not relevant to the EUR 180,000 which I transferred to the platform. Out of more than GBP 500,000 of savings (of which only EUR 180,000 transferred to the platform), they have queried a couple of transactions of just a couple thousands of GBP, those transactions are payment from my property company.
I have duly provided the bank statements of my property company which receives rents.
Then they asked for the rental agreements related to some of the rental payments received and yet they have not released the funds.
Mind that the property company is a third party related to me so their due diligence should have stopped with my persona. Besides this, it could be clearly seen that the amounts transferred to XTB had been on my saving account for months and months and months.

I am very shocked by the poor service received and will take this further with the Ombudsman to claim for loss of interests and damages.

I will update as the matter is ongoing.

Investment platform which is very easy to get started and use. Customer care is nice, and their fees are relatively low for starters.

Populárna a velmi uzitocna platforma pre investitice a obchodovanie.samozrejme vzdy radi pomozu s otazkami akehokolvek typu.odporúčam

Te llama un tal Samuel, que es un borde y cuando ve que no vas a hacer lo que el quiere te cuelga con la palabra en la boca.

XTB nie informuje, bo ich CFD formalnie nie musi odwzorowywać rynku
W regulaminie XTB (tym, którego nikt nie czyta) jest zapis:
„CFD są instrumentami OTC, a ich cena może różnić się od ceny instrumentu bazowego.”
To jedno zdanie daje im pełną swobodę:
zmiany spreadów,
zmiany modelu wyceny,
przesuwania ceny,
opóźnień,
różnic 100–200 punktów,
innych knotów,
innych świec.
I to jest legalne.

Dlatego nie muszą Cię informować o tym, że ich wykresy i cena instrumentów to syntetyk.

A aplicação para telemóvel é bastante intuitiva. A plataforma xstation e os cursos são bastante úteis para quem não sabe o que é um ETF ou uma ação fracionada.A versão de computador por vezes parece um pouco complicada sobretudo na análise dos gráficos. Também valorizo a seção de apoio em português.

Ich fühle mich maximal von XTB Vera.scht
Ich habe versucht bei XTB Anfang April ein Konto zu eröffnen.

Nach der Eingabe meiner Daten (Name, Geburtsdatum, Adresse,usw)
folgte der nächste Schritt, die ID‑Verifizierung
nur gab es ein Problem mit dem nicht funktionierenden Server
Ich habe bis zum 30.4. öfters versucht, die Verifizierung
abzuschließen, was nicht funktionierte, da die Funktion "vorübergehend" (fast 3 Wochen) nicht zur Verfügung steht.
Am 30.4. ging es dann doch plötzlich
nach erfolgreicher ID- und Bankkontoverifizierung
hieß es dann, dass ich nach "erneuter" Prüfung per E-Mail informiert werde.
Wie lange darf ich jetzt wieder warten?

XTB wirbt mit einer Kontoeröffnung.
Schließe den Vorgang innerhalb von 15 Minuten ohne unnötige Formalitäten ab.
Was klar gelogen ist.
Falsches werbe versprechen.
Dazu kommt noch, dass man eine Gratisaktie hätte bekommen können bei einer Kontoeröffnung + Teilnahmebedingung, was faktisch für mich unmöglich war zu erfüllen, da XTB mich aktiv daran hindert, diese zu erfüllen.

Nun habe ich ein vollständig verifiziertes Konto, das „nicht“ verifiziert und nutzbar ist.
Die Aktie bekomme ich auch nicht mehr.
Meine Einzahlung wird im Portfolio auch nicht angezeigt.


PS: Eine Bekannte, die fast zeitgleich auch versucht hat, ein Konto zu eröffnen, scheiterte an dem nicht funktionierenden SMS-Server. Sie bekommt einfach keine SMS zur Bestätigung.

If I could give this organisation no stars then this is what they would get.

Avoid at all costs. Web site does not work and app is worse. Slow customer service responses and enable to resolve any issues.

Estou adorar

Es de los Broker que impactan bien al 80% y si te toca el 20% vives el infierno en los retiros mas de 3 semanas para poder lograrlo , que decir del servicio al cliente es de los peores te ponen a contrapartes novatas y sin experiencia y asi ganan tiempo, no lo recomiendo ..

Gute Auswahl an Produkten die man handeln kann. Persönliche Einführung in die Möglichkeiten von XTB. Einfaches Setzen von SL, TP und Trailing SL.
Bin zufrieden...

I recently opened an account expecting a reliable and professional service, but my experience has been extremely disappointing and stressful.

My account was suddenly locked without any clear explanation, and my withdrawal requests have been pending for several days. I have already submitted all requested documents multiple times, yet I keep receiving the same generic response that my case is “under review,” with no clear timeframe for resolution.

This is a flexible ISA, where I should reasonably be able to access my own funds when needed. However, I have been completely unable to withdraw my money. This has had a serious impact on me — I rely on these funds for essential expenses, and being denied access has caused financial strain, disruption to my day-to-day living, and significant stress.

Customer support has been extremely slow and ineffective. Responses take days, and when they do reply, they provide no meaningful update or solution. There is a clear lack of urgency and accountability in handling what is a time-sensitive financial matter.

From a regulatory perspective, this situation raises serious concerns. Under the Financial Conduct Authority (FCA) principles, firms are expected to treat customers fairly and handle requests promptly. Additionally, under the Payment Services Regulations 2017, customers should not face unnecessary delays in accessing their funds without valid and clearly communicated reasons. So far, I have not been given any proper justification for these delays.

If this issue is not resolved urgently, I will have no option but to escalate the matter further, including raising a formal complaint and referring it to the Financial Ombudsman Service (FOS).

Overall, this experience has been extremely frustrating and far below the standard expected from a financial services provider. I hope this is taken seriously and resolved without further delay.

Ainda estou a conhecer a plataforma XTB. Sou "principiante neste mundo". Contudo alguns dos vídeos disponibilizados, sobre as funcionalidades podem ser atualizados, no meu entender.
Passo a passo... vou aprendendo!

PEA et CTO faciles d'utilisation et très économiques, service client très réactif

Nie polecam, często się zawiesza w najważniejszych momentach, ktoś włamał mi się na konto, mija kolejny dzień, trzeci, a jeszcze się nikt ze mną nie skontaktował, choć do nich wypisuję. Podczas łamania nie mogłem się dodzwonić, linia była zajęta. Należe do niemieckiego XTB, ci to już w ogóle się do mnie nie odzywają. Nie polecam.

XTB es muy buen broker. Gran variedad de productos, comisiones bajas y muy buen servicio de atención al cliente.