The staff that answer the phones are courteous, and professional, but the overall service from XPS is simply poor. I gave notice of retirement months and months in advance, to reduce delays and have h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What a fabulous lady, she solved my query with ease and great patience (despite my terrible keyboard typing skills). I don't know her she could have been better, if I was her boss I would promote he... Se mere
Virksomheden har svaret
Phone call answered very quickly by a helpful gentleman. He, politely and patiently, guided me through the process of setting up, and accessing, my personal account. The details I required were then o... Se mere
Virksomheden har svaret
I called xps to ask about a pension query, the advisor I spoke with -Lee - provided amazing customer service. He was patient when I didn’t understand issues and provided the explanation. He was empath... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktoplysninger
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra XPS Group
We are so delighted to hear that you consistently receive warm and supportive assistance from our team. Thank you for taking the time to share your wonderful feedback with us.
XPS Member Support
The operator was excellent
The operator was very clear, precise and patient. Made sure the task was completed and explained how the website worked.
5. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that our team member provided such clear, patient guidance to help you complete your task and navigate the website. We truly appreciate you taking the time to share your positive experience with us!
XPS Member Support
Friendly
Friendly, knowledgeable and enquiry dealt with very quickly. I appreciated the guidance on options.
5. oktober 2026
Besvarelse fra XPS Group
We are delighted to hear that our team was friendly, knowledgeable, and able to assist you so quickly. It is wonderful to know that the guidance provided on your available choices was helpful. Thank you for taking the time to share your positive experience with us!
XPS Member Support
Besvarelse fra XPS Group
We are delighted to hear that our team explained everything clearly and guided you through the entire procedure with great care. Thank you for taking the time to leave such a wonderful 5-star rating and positive review.
XPS Member Support
Absolutely outstanding service
Absolutely outstanding service. patient and so informative really was impressed - thank you so much
5. oktober 2026
Besvarelse fra XPS Group
We're so happy to hear that our team provided outstanding service and took the time to explain everything clearly. Thank you for sharing your positive feedback with us!
XPS Member Support
The person on the phone was really…
The person on the phone was really understanding, especially when it turned out I’d simply not scrolled down a box far enough.
She also explained other questions that I had which reassured me around pension projections
5. oktober 2026
Besvarelse fra XPS Group
We are delighted to hear about your positive experience with our team member. It is wonderful to know she was understanding, patient in helping you navigate the site, and able to provide clear reassurance regarding your pension projections. Thank you for taking the time to share your feedback.
XPS Member Support
Friendly and efficient customer…
Friendly and efficient customer service/support. Ease of online access to personal account.
5. oktober 2026
Besvarelse fra XPS Group
Thank you for the five stars! We're glad you enjoyed your experience with our helpful team and seamless digital portal.
XPS Member Support
Pension query
Having a call back facility prompt return of call dealt with my issue straight away giving me piece of mind. Also gave me alternate ways to contact them in the future.
5. oktober 2026
Besvarelse fra XPS Group
We are glad you enjoyed your experience with our phone service. Thank you for your feedback regarding our quick response time, peaceful resolution, and clear communication of future contact methods for your needs.
XPS Member Support
1st class
I was helped with my enquiry by Mary
She was friendly clear in her communication and assisted me throughout being very patient
A pleasure to deal with
5. oktober 2026
Besvarelse fra XPS Group
We are delighted to hear that our team member provided clear communication and was so patient while assisting you with your inquiry. We truly appreciate you taking the time to share such positive feedback about your great experience with us.
XPS Member Support
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Besvarelse fra XPS Group
We are so glad to hear that you found our team to be welcoming, knowledgeable, and supportive. Thank you so much for taking the time to share your wonderful feedback with us!
XPS Member Support
Very helpful regarding my query into my…
Very helpful regarding my query into my pension.
My mind was put at rest with all my questions answered.
Thank you.
5. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that our team was able to assist with your pension enquiry and answer all of your questions to give you peace of mind. Thank you for sharing your positive feedback with us!
XPS Member Support
Besvarelse fra XPS Group
Thank you for taking the time to share your feedback. We are so glad to hear that you received such kind and supportive assistance during your experience.
XPS Member Support
David was incredibly helpful
David was incredibly helpful, he took the time to get a clear answer for my query by being proactive in speaking with another department, refreshing not to be passed from department to department so I was able to escalate my query with my home force payroll team who got straight onto finishing paperwork. Thank you David 5*
2. oktober 2026
Besvarelse fra XPS Group
It is wonderful to hear how satisfied you were with the support you received. We are so glad our team member took the initiative to liaise directly with another department to get you a prompt answer, saving you the hassle of being transferred around. Thank you for sharing such positive feedback, and we are thrilled that this helped resolve your matter quickly.
XPS Member Support
Terrific help today accessing my account
Terrific help today accessing my online account. The gentleman couldn’t have been more helpful. Great service, and this at 5:30pm on a Friday!
2. oktober 2026
Besvarelse fra XPS Group
We are glad to hear that you had such a great experience getting assistance with your digital profile late on a Friday afternoon. Thank you very much for your wonderful feedback.
XPS Member Support
Excellent information and advice from…
Excellent information and advice from an extremely friendly adviser Richard
2. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that our advisor provided you with clear guidance and a warm service. Thank you for taking the time to share your wonderful feedback with us.
XPS Member Support
DO NOT USE THIS COMPANY
First off l get a email to state that l was satisfied with your service. ??? The call centre staff are pleasant but are unable to answer my queries and they attempt to put you in touch with someone who is unable or too busy
Secondly this is the worst company that l have ever had any dealings with.
I have been attempting to get my AVC from Utmost and XPS for nearly 18 months now . XPS do not response in a timely manner
Aviva my annuity provider have continually request information from XPS which has taken forever and still not completed.
I decided to take my AVC when l was 70 and l am 2 months away from my 73rd birthday , still will no signs of this matter being finalised.
Shame on you XPS and Utmost
2. oktober 2026
Besvarelse fra XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Friendly knowledgeable chap
2. oktober 2026
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Besvarelse fra XPS Group
We are glad our clear explanations helped. Thank you!
XPS Member Support
XPS Police pension and retirement
The option to request a call back rather than waiting in a queue was a benefit. The assistant Peter was helpful and well informed. He was able to provide concise explanations to my questions.
2. oktober 2026
Besvarelse fra XPS Group
We are delighted to hear that you found the call-back feature convenient and that our representative provided clear, knowledgeable, and concise assistance with your questions. Thank you for sharing your positive experience with us.
XPS Member Support
Dette er Trustpilot
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Læs om anmeldelsesprocessen på Trustpilot.
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