XM  Anmeldelser 

507
•
TrustScore 1 ud af 5

1,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

One of the worst brokers I have ever dealt with. I deposited ₹8,000 into my XM account, but the amount has still not been credited, even after 6 days. My XM account number 352596454. Their aut... Se mere

Bedømt til 1 ud af 5 stjerner

Xm hesabima 06.09.2026 tarihinde 500 usd gönderdim ancak 2 ay olmasina rağmen tutar xm hesabima yansımadı. Bu iki ay icersinde defalarca dekont hesap hareketi en son video istendi onuda gönderdim hal... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

my acc no is 420188031 in xm and my all past deposite and widrowal has no problem. but this time date 30/09/2026 when i add 20k rupy in my xm account , my side payment is done in:- boim-698118940360@b... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

This broker is a scam. At first, they offer you bonuses to trick you into continuing to invest, but in the end, you’ll pay a heavy price. They might let you make withdrawals for the first couple of ye... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Finansmægler
  2. også i
  3. Børsmægler
  4. Finansiel tjeneste uden banklicens
  5. Investeringsservice
  6. Valutaveksling

Skrevet af virksomheden

Forex, cfd trading on stocks, stock indices, oil and gold on MT4 and MT5. Trade forex online with XM™, a licensed forex broker.


Kontaktoplysninger

1,2

Dårlig

TrustScore 1 ud af 5

507 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

1,2

Alle anmeldelser

(507)

298 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

C'est le broker le plus pire avec…

C'est le broker le plus pire avec lequel la personne peut traider

10. maj 2026
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XM -logo

Besvarelse fra XM

Bonjour Hamza Baaziz,

Comme nous ne pouvons pas voir votre compte XM sur Trustpilot, veuillez répondre à notre message privé et fournissez les informations demandées pour nous aider à faire des recherches pour répondre à votre demande.

L’équipe XM 🚀
GRAND. JUSTE. HUMAIN.

Bedømt til 1 ud af 5 stjerner

Hace un par de meses hice un retiro y…

Hace un par de meses hice un retiro y todavía no e recibido nada , a que es devido esto , gracias

4. maj 2026
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Besvarelse fra XM

Estimado Hamza Baaziz,

Puesto que podemos ver su cuenta de XM en Trustpilot, le solicitamos que responda a nuestro mensaje privado y nos facilite la información necesaria para que podamos investigar sus reclamaciones.

El equipo de XM 🚀
GRANDE. JUSTO. HUMANO.

Bedømt til 1 ud af 5 stjerner

From Platinum Client to Account Termination Without Clear Evidence

Latest Update 25/06/2026
Despite fully cooperating with XM and submitting every document requested, my account has now been terminated.

•I provided complete bank statements, transaction proofs, and all supporting documents requested by XM.

•My bank confirmed that no chargeback or dispute was initiated from my side.

•XM repeatedly claimed a chargeback was received but failed to provide any chargeback reference number, proof, or evidence linking it to me.

•I even shared evidence showing that I never received any refund related to the disputed deposit.

•Instead of investigating the matter properly with their Payment Service Provider, XM continued sending generic responses.

•My account was placed in read-only mode for months, preventing me from trading.

•After all the cooperation and documentation provided, XM chose to terminate the account rather than provide a clear explanation or evidence.

•This experience has been extremely disappointing, especially considering the amount of time spent following up and providing everything requested.

FINAL OUTCOME: Account terminated despite full cooperation, no proven chargeback from my side, and no satisfactory resolution provided. Potential clients should be aware of how such disputes may be handled.

25. januar 2026
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Bedømt til 1 ud af 5 stjerner

XM SYSTEM STOPPED OUT MY XAU / USD SELL…

XM SYSTEM STOPPED OUT MY XAU / USD SELL POSITION BEFORE PRICE GOING DOWN

THE STOPPED OUT PRICE WAS 3
4096,68 USD

Then it went down to 3959 USD

THIS ACTION IS INTENTIONALLY STOP OUT HUNT OF XM SYSTEM

I HAVE SOME IMAGES AS PROOF OF EVIDENCE

24. juni 2026
Uopfordret anmeldelse
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Besvarelse fra XM

Dear NGUYEN PHAM DINH BINH,

As we cannot view your XM account on Trustpilot, please respond to our private message and provide the information required to help us with the investigation of your claims.

XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear NGUYEN PHAM DINH BINH,

Thank you for sharing your feedback. We understand your concerns regarding the execution of your trade.

After carefully reviewing your case with our relevant team, we can confirm that the order was executed in accordance with the applicable trading conditions and no issues were identified with the execution. The outcome of the investigation, together with the relevant information, has already been communicated to you.

A member of our team will reach out to you soon to follow up on your concerns. If you have any further questions, please contact our Customer Experience team at support@xm.com, and we will be happy to assist you.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

Upi deposit delayed

Upi deposit delayed...
I made a payment of 8000inr through upi on 8th June 2026 and now xm support team saying that you made to wrong person... I submitted all my bank statement, payment proof etc still amount is not credited to my account ... Now what I can do?

Account number -82835813

Deposit -8000rs
Date -08/06/2026
Method -upi

8. juni 2026
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Besvarelse fra XM

Dear S Rohin,

Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.

Thank you for your patience.

XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear S Rohin,

After reviewing your case, we can confirm that the payment has not been received by our payment provider. In situations like this, the funds are typically returned to the originating bank account in line with your bank's refund process. If the funds are not returned automatically, our Customer Experience team can guide you through the transaction recall process with your bank to help trace the payment.

A member of our team will reach out to you soon to follow up on your case and provide any further assistance. Should the funds be received on our end at any stage, they will be credited to your trading account automatically, and you will be notified accordingly.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

XM Global Disabled My Account and Removed Profits, But What Happened to My Original $100 Deposit?

XM Global Disabled My Account and I Need Clarification About My Original Deposit

I am sharing my experience to seek clarification and advice from the trading community.

I opened an XM Global trading account and deposited USD 100 through Binance Pay. After trading for a few days, I made approximately USD 74 in profit.

Later, my account was disabled by XM Global. I received emails stating that my account had allegedly violated their Terms and Conditions and that my profits had been adjusted/removed.

I am not disputing the profit adjustment in this post.

My concern is about my original deposited funds.

Facts:

• Original Deposit: USD 100
• Trading Profit: Approximately USD 74
• Account Status: Disabled by XM Global
• XM’s Position: Terms & Conditions violation and profit adjustment
• My Concern: What happened to my original USD 100 deposit?

I have checked my Binance transaction history and have not received any refund or reversal of my original deposit.

I contacted XM support, Pakistan support, and the AML department multiple times. However, I only received automated responses and no clear answer regarding my deposited funds.

I am simply requesting one of the following:

1. Proof that my original USD 100 deposit was refunded, including a refund transaction ID.

OR

2. The exact Terms & Conditions clause that allows XM Global to retain my original deposited funds.

I have screenshots of:
• Deposit transaction
• Trading account history
• Account adjustments
• XM emails
• Binance transaction history

I would appreciate any guidance from experienced traders or anyone who has faced a similar situation with XM Global.

21. maj 2026
Uopfordret anmeldelse
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Besvarelse fra XM

Dear Khizar Hayat,

We're sorry to hear about your experience and understand your concerns regarding your original deposit.

Please note that account restrictions and any associated adjustments are reviewed and handled in accordance with our Terms and Conditions and compliance procedures. We understand that your primary concern relates to the status of your original deposit and the information you have received so far.

We would like to review your case in detail and provide clarification where possible.

We've sent you a Find Reviewer request on Trustpilot. Please reply there with your account details so we can investigate the matter further.

XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Khizar Hayat,

Following a thorough review of your case, we can confirm that the decision to terminate the business relationship and adjust the profits on your account was made by the relevant department in accordance with our Terms and Conditions, and this was communicated to you via the Important Notice email. We can also confirm that your deposited funds were reviewed by the relevant team, and any applicable balance adjustments were processed accordingly. As previously communicated, the remaining eligible balance is available for withdrawal via the withdrawal method specified in the email correspondence sent to you.

For further details regarding your account, we kindly ask that you refer to the Important Notice email sent to your registered email address. If you require any additional clarification, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email. They will be happy to assist you further.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

Subject

Subject: Request for Beneficiary Statement / Proof of Credit – Account 317210352
Dear XM Support Team,
I visited my bank regarding both UPI transactions.
The bank informed me that they cannot provide any further information or take any action unless they receive proof from the beneficiary's bank. They advised me to obtain the beneficiary account statement or a confirmation showing whether the funds were credited or not.
Therefore, I kindly request you to provide the beneficiary account statement or official confirmation from the receiving bank for both transactions so that I can submit it to my bank.
Transaction 1
Amount: ₹29,999.37
Date: 19 March 2026
UTR: 503654066015
Transaction 2
Amount: ₹29,999.77
Date: 19 March 2026
UTR: 819491039843
Please provide the required documents or confirmation as soon as possible so that this issue can be resolved.
Thank you.
Best regards,
Rajmal Choudhary

20. juni 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Spreed Altíssimo em XRP e BTC

Spreed Altíssimo em XRP, BTC e swap t CARO. IMPOSSÍVEL DE VOCÊ GANHAR DINHEIRO COM ESSA CORRETORA. MEU STATUS QUE ERA ELITE ELES TIRARAM DEPOIS QUE ATUALIZARAM OU VENDERAM A CORRETORA. NÃO HÁ MAIS BÔNUS DE INCENTIVO DE 100% A ANOS. A EXNEES É BEM MELHOR, NÃO TEM QUASE NADA DE SPREED E NÃO COBRA SWAP NO BTC E EM ATIVOS DE ALTA DEMANDA.

19. juni 2026
Uopfordret anmeldelse
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Besvarelse fra XM

Caro Alexandre,

Como não podemos ver a sua conta XM no Trustpilot, por favor responda à nossa mensagem privada e forneça as informações necessárias para nos ajudar na investigação das suas reclamações.

Equipa XM 🚀
GRANDE. JUSTA. HUMANA.

Bedømt til 1 ud af 5 stjerner

$4574 funds withheld over 3 months, XM a double mouthed brojker

Dear Senior Management and Compliance Department,

I am writing to formally challenge what I consider to be an arbitrary, inconsistent, and unsupported decision to confiscate USD 4,574.89 from my trading account No. 420153187.

Over the course of this matter, I have received multiple explanations from the Company, each presenting a different basis for the action taken against me.

In one communication, I was informed that there were “direct connections” between my profile and another blocked client’s account and that “corresponding trading activities” constituted the breach. In another communication, I was informed that my “trading information was the same” as another client’s.

These are materially different allegations. A direct connection between accounts, corresponding trading activities, and similarities in trading information are not interchangeable concepts. If the facts supporting your decision are as clear and conclusive as repeatedly claimed, then there should be no difficulty in presenting a single, coherent, and consistent explanation rather than a series of shifting descriptions.

More concerning is the Company’s continued reliance on broad assertions while refusing to provide any evidence whatsoever to support accusations that have resulted in the confiscation of legitimately earned profits.

It is unacceptable that serious allegations are being made against me while I am simultaneously denied the opportunity to understand the factual basis upon which those allegations rest. Fundamental fairness dictates that a party accused of misconduct should be informed of the conduct allegedly committed and the basis upon which such conclusions were reached. An accusation unsupported by evidence remains an accusation, not a proven fact.

The repeated invocation of “internal findings” and “security systems” does not transform assertions into evidence. Security procedures may justify withholding proprietary methodologies, but they do not justify depriving an affected client of the ability to know the facts relied upon in reaching a decision with substantial financial consequences.

I categorically reject the notion that I should simply accept the confiscation of USD 4,574.89 based solely on your demand that I trust conclusions which I am not permitted to examine, challenge, or even properly understand.

Furthermore, I find it deeply troubling that the Company publicly presents itself as “BIG. FAIR. HUMAN.” while simultaneously taking irreversible financial action against a client without providing a single piece of verifiable evidence or maintaining consistency in its own explanations.

If your conclusions are indeed supported by objective facts, then there should be no legitimate reason why those facts cannot be disclosed to the individual against whom the allegations have been made. If evidence exists, I formally demand that it be produced. If such evidence cannot be produced, then serious questions inevitably arise regarding the validity and reliability of the conclusions reached.

Accordingly, I hereby make a final request for the following:

1. Identification of the exact clause allegedly violated.
2. A clear and definitive statement of the conduct that allegedly constituted the violation.
3. Disclosure of the evidence relied upon in reaching the conclusion that my account was connected to another client account.
4. Clarification as to why materially different explanations have been provided in separate communications regarding the same matter.
5. Immediate reconsideration of the adjustment of USD 4,574.89 should the allegations prove incapable of being substantiated.

I wish to make it absolutely clear that I am not challenging the existence of your Terms and Conditions. I am challenging the unsupported application of those Terms to my account and the refusal to provide the accused party with the factual basis necessary to meaningfully assess or contest the allegations being made.

A decision of this magnitude cannot reasonably be expected to rest upon secrecy, inconsistencies, and unverified assertions alone.

I therefore request that this matter be escalated once again for review by the highest level of management and that a comprehensive response addressing each of the above points be provided.

I trust that the Company appreciates the seriousness of making allegations against a client and understands that confidence in any investigative process depends not on the mere assertion that evidence exists, but on the willingness to demonstrate that such conclusions are capable of withstanding scrutiny.

Yours faithfully,

Faith Enna

Trading Account No. 420153187

24. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I am extremely disappointed with my…

I am extremely disappointed with my experience. My XM Global account was blocked without any prior notice, warning, or clear explanation. I was unable to access my account, and this action was taken without my knowledge.

As a customer, I expect transparency and fair communication regarding any account restrictions or compliance issues. Blocking an account without informing the user creates frustration and raises concerns about customer support and account management practices.

I have attempted to seek clarification and would appreciate a prompt explanation for the account blockage, along with guidance on how this issue can be resolved. I hope XM Global will address this matter professionally and improve communication with its clients in the future.

19. juni 2026
Uopfordret anmeldelse
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Besvarelse fra XM

Dear sudhir sharma,

We're sorry to hear about your experience and understand your concerns regarding your account restriction.

Please note that account restrictions or closures may occur for security, compliance, or regulatory reasons and are not applied without review. We understand your concerns regarding the communication you received and would like the opportunity to look into your case further.

We've sent you a Find Reviewer request on Trustpilot. Please reply there with your account details so we can investigate the matter thoroughly and provide further assistance.

XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear sudhir sharma,

After reviewing your case, we would like to clarify that your account is currently under review and has not been blocked. As part of our standard security procedures, additional verification was required, and our relevant team has contacted you via email requesting the necessary documentation to proceed.

We kindly ask you to check the Important Notice email sent to your inbox and provide the requested documents so that the review can continue. If you have any questions or require further clarification, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.

Thank you for your cooperation and understanding.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

I deposit 300usd with 50% bonus =…

I deposit 300usd with 50% bonus = 450usd,i grow my account to 1500usd ,when i did request my funds they send me 300usd to my account ,the rest they push me to withrawal it by another way except currencies...bunch of scamers

18. juni 2026
Uopfordret anmeldelse
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Besvarelse fra XM

Dear Mohamed Aboulhassane,

We're sorry to hear about your experience and understand your concerns regarding your withdrawal.

Please note that withdrawal methods and processing are subject to our payment procedures, regulatory requirements, and the available options on a client's account. We strongly disagree with the allegation that XM withholds client funds unfairly.

We've sent you a Find Reviewer request on Trustpilot. Please reply there with your account details so we can investigate your case further.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

I made a deposit of 14999.9 via UPI to…

I made a deposit of 14999.9 via UPI to my XM account and the amount is transferred but not credited to my trading account it's been 15 days and till now the customer services team answer is 'Under investigation ' I have submitted all the required proofs to them too then also they are not givening any proper answer or not doing the needful full for the processing of the amount. XM is really making fool of their clints

2. juni 2026
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Besvarelse fra XM

Dear GOKUL GI,

We're sorry to hear about your experience and understand your frustration regarding the delayed deposit.

We appreciate that you have already provided the requested documentation and understand your concerns about the length of time the investigation has been ongoing. In cases where a deposit cannot be automatically matched, additional tracing with the payment provider may be required before the funds can be credited or returned.

We take your concerns seriously and would like to review the status of your case in detail.

We've sent you a Find Reviewer request on Trustpilot. Please reply there with your account details so we can investigate the matter further.

XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear GOKUL GI,

We are sorry to hear about your experience and understand your frustration regarding the delay with your deposit.

Following a review of your case, we can confirm that the payment was investigated with our payment provider. While the investigation took longer than expected, our team provided updates while the payment was being checked. The payment provider has since confirmed that the funds have not been received on our side and advised that the payment may be returned to the original source, depending on the bank's refund process.

A member of our team will reach out to you soon to discuss the next steps and provide any further assistance available. If the funds are received by us, they will be credited to your trading account and you will be informed accordingly.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

I have deposited amount on 11/06/2026…

I have deposited amount on 11/06/2026 and till its 5days gone but the balance didn't credited to my trading account. They're asked for all documents amd after provided all correct documents they didn't reach and any resolution and sending me false mails. This is a wrost support and trading platform. Please guys care about your hard earned money. Totally frauds and un professional community.

16. juni 2026
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Besvarelse fra XM

Dear Suryapratap Baghasingh,

We apologize for the inconvenience you've experienced. Please respond to our message on Trustpilot with your account details so we can investigate this matter urgently. Your feedback is important to us, and we're committed to addressing your concerns promptly. Thank you for bringing this to our attention.

XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Suryapratap Baghasingh,

Thank you for sharing your feedback. We understand how concerning it can be when a deposit is delayed.

After reviewing your case, we can confirm that your deposit was successfully located and credited to your trading account. The investigation took longer because additional documentation was required before it could proceed, and once the requested document was received, the matter was resolved promptly.

A member of our team will reach out to you soon to follow up on your case. If you need any further assistance. Thank you for your patience and understanding.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

Bu kurum paramı vermiyor 2.000 usd…

Bu kurum paramı vermiyor 2.000 usd kripto para yatırdım 1 ay geçmesine rağmen halla oyaliyorlar müşteri temsilcisi bana bir ay olmasına rağmen aynı cevabı veriyorlar

7. maj 2026
Uopfordret anmeldelse
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Besvarelse fra XM

Sayın Ahmet Eyüp,

Trustpilot’ta XM hesabınızı görüntüleyemediğimizden gönderdiğimiz özel mesajı cevaplamanızı ve iddialarınızı soruşturmamızda bizlere yardımcı olması içi gerekli bilgileri sağlamanızı rica ediyoruz.

XM Ekibi 🚀
BÜYÜK. ADİL. İNSAN ODAKLI.

Bedømt til 1 ud af 5 stjerner

16 Days Withdrawal Stalled - XM Refusing to Give Withdrawal!! Just passing time in the name of Payment provider !!

XM Global is holding my withdrawal capital and refusing to process it. Frontline chat support keeps copy-pasting robotic scripts blaming an unnamed local "payment provider". They are completely withholding my funds without providing any verifiable bank transaction trail or UTR code. I have already filed an enforcement complaint with the Financial Services Commission (FSC) of Belize. If this is not resolved, I will escalate to the local bank Nodal Officer against their Indian deposit node. Resolve this immediately.
XM MADARCHOD HE !! Don’t open account here !! DONT TRADE IF YOU LOVE YOUR MONEY!! They don’t give withdrawals!!!! AFTER ME ITS NEXT YOU WHO WILL POST HERE FOR WITHDRAWAL!!! They are SCAMMERS !!! They will EAT YOUR MONEY AND WILL HANG YOU COMPLETELY!!

27. maj 2026
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Besvarelse fra XM

Dear Amol S,

We're sorry to hear about your experience and understand your concerns regarding your withdrawal.

Please note that withdrawal processing may, in some cases, involve additional verification or coordination with payment providers. We would like the opportunity to review your case and provide further clarification.

We've sent you a Find Reviewer request on Trustpilot. Please reply there with your account details so we can investigate the matter further.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

Account number is 302433729

Account number is 302433729
My deposits are delayed and i have many times submitted the contact form regarding my deposit of 8000 of UTR 822602167200 7th may i have shared the bank statement too.amount is still not reflected and agents always give same and generic replies .dont usee this app anymore .disappointed
@xmglobal.com

7. maj 2026
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Besvarelse fra XM

Dear Chander Kashyap,

Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.

Thank you for your patience.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

Very poor customer support

Very poor customer support

having difficulties with withdrawal. Case# 5R47FZ was opened 3 days ago and no one even asnwered for it

12. juni 2026
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Besvarelse fra XM

Dear Zokhidbek Otabekov,

We're sorry to hear about your experience and understand your frustration regarding the delay in receiving an update on your case.

We take Customer Experience matters seriously and would like to review the status of your request.

We've sent you a Find Reviewer request on Trustpilot. Please reply there with your account details so we can investigate your case further.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

Worst broker i have ever seen I will…

Worst broker i have ever seen I will give -4 rating

7. maj 2026
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Besvarelse fra XM

Dear Gaurav Kumar,

We’re sorry to hear that your experience with XM did not meet your expectations.

We take all client feedback seriously and would like to better understand the concerns behind your review so we can investigate and assist accordingly.

We’ve sent you a Find Reviewer request on Trustpilot. Please reply there with your account details so we can review your case further.

XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Gaurav Kumar,

After reviewing the matter, we can confirm that you contacted our Customer Experience team through Live Chat on two occasions. During both interactions, you were connected with our virtual assistant, which attempted to gather more information regarding the issue you were experiencing. Based on the information provided, it appeared that your enquiry was related to a deposit matter. However, before the required details could be collected and the case directed to the appropriate team, the chat session was ended.

We would be happy to investigate your concerns further and assist you accordingly. We kindly invite you to contact our Customer Experience team again through your XM account, either via Live Chat or the contact form, so that we can review the matter in detail and provide the appropriate support.

A member of our team will reach out to you soon to assist further.

Thank you for your feedback.

XM Team 🚀
BIG. FAIR. HUMAN.

Bedømt til 1 ud af 5 stjerner

Unfair Profit Deduction and Account Termination

This is my Account Number 335233026.
I am extremely disappointed with my experience.
After investing significant time and effort into trading, I successfully generated profits in my account. However, to my surprise, my profits were deducted and my account was subsequently terminated.

I strongly disagree with this decision and believe it was unfair and unjustified. Despite complying with the platform's requirements, I was not provided with sufficient evidence or a clear explanation that would justify the removal of my profits and the closure of my account.

As a client, I expected transparency, professionalism, and fair treatment. Unfortunately, my experience has been the opposite. The loss of profits that I earned through my own trading efforts has caused significant frustration and concern.

I urge the company to conduct a fair review of my case, provide clear evidence supporting their decision, and return any funds or profits that were removed without proper justification.
I hope this matter can be resolved professionally and transparently.

5. maj 2026
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Besvarelse fra XM

Dear Nasreen Begum,

Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.

Thank you for your patience.

XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Nasreen Begum,

Following a thorough investigation by our specialized departments, your trading account was permanently restricted and flagged due to significant violations of our Terms and Conditions. Specifically, our security systems identified that your profile is directly connected to another account that had previously been terminated for violating company policies. Under our established terms, an association with a blocked client profile constitutes a severe breach.

In accordance with our contractual guidelines, when such violations are confirmed, we are required to nullify the associated trading profits and permanently close the affected accounts. Please note that while we understand your request for the specific evidence behind this decision, our internal investigative findings and data are proprietary, and we are not obligated to disclose them publicly.

This decision has been finalized after extensive verification and will not be amended.

For more detailed information regarding the specific rules and policies applied to your case, please refer to the Important Notice email sent to your registered email address. If you still require clarifications or have further questions, you may contact our Customer Experience team at support@xm.com.

XM Team 🚀
BIG. FAIR. HUMAN.

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