XM  Anmeldelser 

I have placed a withdrawal since October 2 and Xm hasn't paid me .
Only to ne told there's an internal review on my account.
When I was losing amd kept depositing, there was no internal review
This broker is gradually getting a bad name and in no time lots of people will desert it .
I'm so disappointed and frustrated now

Não sei por que a XM está caindo tanto.
A XM se julga dona da confiança pelos clientes em relação a outras corretoras. Mas devido a essa decisão desmedida dos métodos de pagamento (saque e depósito) já há indícios de que a XM está ficando para atrás.
Em Angola, principalmente, onde a adesão aos cartões Visa é uma enorme luta, a XM limitou e obrigada um único método de depósito e saque que é necessário um cartão. SEM CARTÃO VISA -> SEM NEGOCIAÇÃO.
O interessado pode ter Cripto para depositar e negociar, mas os senhores dorminhocos da XM estão tirando sonhos de muitos.
Sem métodos de carteiras digitais, sem métodos Cripto, sem Depósito via Binance. Tudo complicado.
Hoje eu solicitei uma conta de negociação e simplesmente estou aqui sem fazer nada porque tenho crypto e não tenho cartão bancário visa. Vou solicitar a exclusão da minha conta para sempre. Vou procurar outros corretores.

Unresolved $200 Withdrawal for 73 Days - Account 92520276

I requested a $200 withdrawal on July 24, 2026 for trading account 92520276. It has been 73 days and the funds have not arrived. Al Rajhi Bank confirmed that the transaction reference number provided by XM is invalid and no incoming transfer exists under that reference. XM support continues to send automated template responses claiming the case is "under review" without providing any valid SWIFT/MT103 proof or returning the funds. I demand an immediate credit of $200 back to my trading account 92520276 and full activation of Skrill withdrawal access.

An absolutely terrible broker. It is nearly impossible to withdraw profits made from news trading; they will come up with thousands of excuses to delay or block your withdrawal. I do not recommend them at all. My rating for this broker is zero out of ten.

my acc no is 420188031 in xm and my all past deposite and widrowal has no problem. but this time date 30/09/2026 when i add 20k rupy in my xm account , my side payment is done in:- boim-698118940360@boi this upi id and googal pay says payment is done , i have raised ticket and uploded document of my bank and googal pay buy the refuse and say give us full upi id transection but googal pay gaudline say we not showing full id of reciver , both side we retail people are trap , what i do my payment is goon . plz xm

XM – Public Challenge: Please Show the Evidence

Name: Sreesanth
XM Account Numbers: 440266169 / 113664949

I made a large profit while trading during the NFP news movement. After that, XM closed my accounts and nullified 10 trades, alleging that I was involved in arbitrage and coordinated opposite trades.

This raises a serious concern: when a customer makes a large profit, can XM simply cancel those profits by making an arbitrage allegation?

I publicly challenge XM to provide the evidence supporting this decision.

XM, please show:

Which accounts were allegedly involved?
Which specific opposite trades were matched?
What evidence proves that the trades were coordinated?
Which exact Terms & Conditions did I violate?

I am willing to provide my trading records and cooperate with any investigation.

XM, please respond publicly and show the evidence behind the decision to nullify my profits.

⭐ 0/5 Extremely disappointing experience with XM

I strongly recommend that traders think twice before using XM, especially if you expect transparency and fair treatment when something goes wrong.

I opened my XM account and, on the same day, took my first and only trade. The trade was a BUY on NFP day. The position was successful and my account grew from around $300 to approximately $2,680.

After this trade, XM suspended my account and accused me of violating their rules, referring to the activity as “arbitrage.” I completely disagree with this accusation. I did not use an arbitrage strategy, copy trades, manipulate prices, or exploit any technical error. I simply took a BUY trade during the NFP release and accepted the risk associated with trading major news.

What is even more disappointing is the way XM handled my complaint. I contacted customer support expecting a clear explanation and evidence showing exactly what rule I supposedly violated. Instead, I received a response saying that my account was suspended, that the decision was final, and that they could not provide any further details.

No proper evidence. No detailed explanation of the alleged violation. No meaningful opportunity to defend myself.

As a customer, I believe that if a broker accuses a trader of breaking an important rule and then takes action against the account, the customer should at least be given a clear explanation and supporting evidence.

The customer support experience was also extremely disappointing. Instead of feeling like a customer whose concern was being seriously investigated, I felt like my questions were simply being dismissed. The tone and handling of the communication were not what I expected from a major broker.

For transparency, my account number is 440268590 and my complaint request code is XL0H8L.

I am sharing this review so other traders can be aware of my experience. I am not asking anyone to blindly believe me—I simply want XM to provide a clear explanation and evidence for the decision they made regarding my account.

If XM believes I violated a specific rule, I would like them to clearly identify:
• The exact rule I supposedly violated
• The specific trade or activity they consider a violation
• The evidence supporting the arbitrage allegation
• Why a single NFP BUY trade was classified as arbitrage
• Why my account was suspended without providing me with a proper explanation

I hope XM addresses this publicly and provides a transparent explanation.

Based on my personal experience, I cannot recommend XM to other traders at this time.

This broke is big scammer, just week ago i open account with them and trade with them first day i have profit and 2nd day i open trade positions but they suspend my account, i am not understand they why doing like this, or they don t want trade who make profit, final ur position they close for u in loss, so i think this broker is very danger for traders

My experience with XM Global has been extremely frustrating.

My account was terminated after XM alleged a violation related to third-party access/management. I contacted their support repeatedly to understand exactly what happened and to obtain a clear explanation of the specific evidence and contractual provision behind their decision.

Unfortunately, I kept receiving essentially the same generic response telling me to refer to the original email. My questions were not properly answered, and I was not given a clear explanation of what specific activity or evidence led to the decision.

What concerns me most is that XM’s communication indicated that any remaining eligible balance would be refunded to the original source, but I have not received a clear explanation of what happened to the remaining funds.

I am not asking for special treatment. I am asking for transparency: what exactly did I allegedly violate, what evidence supports that conclusion, and how was the final balance calculated?

The support experience has been particularly disappointing because repeated attempts to get specific answers resulted in repetitive, generic responses rather than a meaningful investigation.

I am now pursuing the matter through the appropriate formal complaint process because I have not been able to resolve it through XM’s support channels.

Based on my personal experience, I cannot recommend XM Global to anyone who expects clear communication and transparent handling of account disputes.

This boker starting cheating and fruad, i just alret to trading friends careful this cheater broker, I am trading with this broker from 10years ago, and i lose money with this broker lot of money, and i just got email from xm suspend my trading account without any reason, and i sent many emails but xm staff so rude and unprofessinol, i see many review on social media and other reviw webside xm cheat money with many traders, traders friends can see on review websites

They have frozen the funds in my account. And they won’t deposit my money back into my account. Despite my repeated requests, they keep rejecting my balance withdrawal requests.

A client with XM since 2016 in Burkina Faso, I made the mistake of trusting them simply because they are a regulated broker. With every loss, I questioned myself, thinking the problem came solely from my trading choices. It was an illusion. A series of totally aberrant position closures prompted me to audit my MT5 accounts (67114173, 60577165, and 400417371). The verdict is final: out of -€52,997 in cumulative losses, -€22,149.84 stem from unjustifiable server anomalies and prices disconnected from the real market.
Here are the technical facts that XM is trying to cover up today:
• Executions at Off-Market Prices: When cross-referencing my data with external and neutral interbank feeds (TradingView, Bloomberg, other brokers), I discovered that XM closed some of my positions at price levels that never existed on the real market at the time of the events. "Ghost wicks" or artificial spread widenings were used to collapse my margins, immediately trigger forced closures of my positions, and cause losses on multiple occasions.
• Mathematically Impossible Stop Outs: My trading logs display staggering margin levels at [so -292.89%] and [so -14,133.33%]! Any trader knows that a Stop Out is triggered at a positive threshold. Such a negative level proves either a critical bug in their system or a brutal and instantaneous manipulation of prices by the broker, preventing any normal execution.
• Ghost Stop Losses: The server executed closures under the reason "Stop Loss" with a value of 0.00, even though I had set no Stop Loss on these positions! The system invented orders to cut my transactions.
• The Ostrich Strategy and "Archived Accounts": Confronted with this evidence through a formal complaint, XM hides behind copy-pasted sections of its charter regarding "slippage" and volatility. Worse: they dare to claim that the exact conditions can no longer be verified because the accounts were archived after 90 days of inactivity. This is a flagrant violation of compliance rules. Archiving an account for the client does not grant the right to erase server logs, which must be kept for years!
My advice:
• If you are already an XM client, regularly audit your operations, because after 3 days have passed, no claim can be made according to their clause. I learned this the hard way.
• If you are not a client, Flee XM. If I had been lucky enough to come across a testimony like this, I would have saved a lot of money and time. Do not make the same mistake I did. They bet on the fact that you will blame yourself for your losses without ever checking their charts.
After ten (10) years of relationship, when I asked them to provide the server data for the suspected operations, XM showed its true face. But I am not going to leave it at that: I will submit the entire case (Reference: ROJ6SO) to its regulator.
I am already sharing my testimony, and I hope it will be useful to someone.

🚨 IF YOU WERE AFFECTED BY THE XM OUTAGE ON SEPTEMBER 4, 2026, PLEASE FILE YOUR OWN FORMAL COMPLAINT.

I have already filed a formal complaint regarding my own experience during the NFP period, when I was unable to properly manage my positions.

My complaint concerns an outage I experienced between approximately 15:30 and 16:11 server time, including difficulties accessing trading platforms and managing positions. My account suffered a documented loss of $5,046.42, and XM Compliance responded under reference 5XSX8W.

If you experienced similar problems, don’t assume that someone else will report it. Put your own experience on the official record.

📂 Submit your evidence

Include whatever applies to your situation:

• MT4/MT5 trade history and deal IDs
• Account statements
• Screenshots or recordings
• Journal/error logs with timestamps
• Emails and Live Chat records
• Your communications with XM Support/Compliance
• XM’s final response
• Any documented financial impact

⚠️ Don’t just accept a response you disagree with

If XM provided you with a calculation based on hypothetical or alternative prices, explain why you believe those prices do not represent what you could actually execute while you were unable to access or manage your account.

Keep your complaint factual and attach the evidence supporting your position.

📝 File your own complaint

If you were affected, consider submitting your evidence directly to the Belize Financial Services Commission and identify the regulated entity and relevant licence information applicable to your account.

Your complaint is your evidence. Your timestamps are your evidence. Your trade history is your evidence.

The more affected customers independently document and report what happened, the more complete the regulator’s record can be.

Don’t just complain in Telegram, Reddit, X, or trading groups.
If you believe you were affected, document it and put it on the official record.

📢 If this outage affected you, please share this with other affected XM customers.

Regarding the issue I had on 4 September during Nfp. I filed an internal complaints with XM and got a reply from them with some random calculation claiming even if the chart was running as usual and normal I wouldn’t have had the chance to close trades in time .. long story short they refused to refund me and gave some stupid excuse just to brush it off their shoulders.. I filed internal and without solutions or a better explanation so now I’m going to file against them , don’t care if I get the money back but still gonna file against them .. they need to stop stealing deliberately from people with their dirty tricks .. stop with the bs response here - I already sent you a proof and you sent me a normal market stats and price which was the chart I was provided with .. moreover the market didn’t stop me out at 15:30, 04 sec but later .. your team just sends some random parameters and you think I’m accepting that??

Hey guys please may you continue to keep your evidence against XM so that we can get their platform terminated soon when we all sue them for stealing!!! Please keep all evidence dont loose hope soon we will be ready to sue them and get them terminated. IF YOU WOULD LIKE TO JOIN IN IN SUING XM PLEASE DO RESPOND TO MY REVIEW. KEEP THE EMAILS THE VIDESO AND THE PICTURES AS PROOF.

XM Global – NFP Trading Incident and Unresolved Compensation Dispute

On September 4, 2026, during the U.S. Nonfarm Payrolls (NFP) release, I experienced a serious issue with XM Global while trading GOLD (XAU/USD) on MT5.

My platform froze for approximately five minutes when the news was released. I had placed two sell orders before the freeze, expecting them to execute according to the market movement. However, I did not receive the expected profits from those trades.

What concerns me most is that a third buy order of 0.5 GOLD appeared on my account, despite me not placing that order. I also raised concerns that my original orders were no longer visible in my MT5 account, although I had evidence of them through MQL5 Charts.

I contacted XM Global and provided details of the incident. After their investigation, they offered compensation of $100.50. I appreciate that they reviewed my complaint, but I do not agree that this amount adequately addresses the financial loss I am disputing.

I believe the investigation should address all three affected orders, including the two sell orders and the unexpected buy order, and explain why my sell orders were not executed as expected while another order appeared on my account.

I am requesting a transparent explanation, a complete review of the trading records, and a fair resolution based on the actual orders and market conditions.

Potential XM customers should carefully consider my experience and the importance of reliable platform execution and responsive customer support during high-impact news events.

Title: XM refuses to pay out $100 profit for over 2 months – Account #317526093

Review:
I have been trying to withdraw my legitimate $100 profit from XM Global (Account #317526093) for over 2 months.

Despite submitting full verification documents — including Passport/ID copies for both parties, complete MEXC crypto deposit transaction proofs with TxIDs, and written family explanations — XM AML Unit refuses to process the payout.

Instead, they demand a government-notarized declaration bearing a physical stamp for a minor internal family transfer of around $100. In Turkey, obtaining notarized and translated documents costs MORE than the account balance itself, creating an intentional, financially prohibitive barrier to withhold client funds.

Support emails just loop me back with template replies. This is an absolute nightmare over a small amount. I demand XM to accept the existing digital verification and release my $100 balance immediately.

UPDATE (September 16, 2026):
XM replied asking for requested documents, but this is a CIRCULAR TRAP.

I have ALREADY provided full passport copies, MEXC transaction proofs, TxIDs, and written family explanations. XM AML team insists ONLY on a physical notarized/translated declaration from Turkey for a tiny $100 family transfer — a document that costs MORE than the entire $100 balance itself!

Demanding a $150+ notarized paper to release a $100 balance is a clear strategy to force clients to abandon their funds. I will NOT delete this review until XM accepts digital verification and releases my $100.

I  am writing to formally and strongly object to your decision to nullify my trades and close my trading account 317498120 based on the allegation of arbitrage activity.

I categorically reject the allegation that I executed opposite trades between my accounts or coordinated with another XM client to exploit bonuses, leverage, negative balance protection, or any other favourable trading conditions. I have not knowingly participated in any such activity or coordinated my trading with any other person.

The trades identified in your email—853116888, 853114719, 853114720, 853114718, 853114717, 853114716, 853114721, 853114715, 853114713 and 853114714—were trades executed through my account as part of my own trading activity. I therefore strongly dispute the basis on which the profits from these trades have been nullified.

I would also like to highlight an important point regarding the bonus. I deposited funds and traded after the bonus/promotional offer was communicated and offered to me by XM through Ahmad, my XM Relationship Manager/Executive. I relied on the promotion offered by an official XM representative when funding and trading the account. It is therefore extremely concerning that my legitimate trading activity is now being characterized as an attempt to exploit promotional conditions.

Furthermore, my trading records show substantial GOLD trading activity and profits, including a displayed P&L of approximately USD 4,251.71 for the relevant period. I also have records of my deposits/funding transactions and trading history, which I am prepared to provide as supporting evidence.

Accordingly, I request that XM conduct an independent and detailed re-review of my case and provide me with the following:

1. The exact evidence and transaction-level analysis relied upon to conclude that I engaged in arbitrage or coordinated trading, including the specific trades/accounts allegedly forming the opposite side of the activity.

2. The specific clause(s) of XM's Terms and Conditions that XM alleges I breached and an explanation of how each identified trade violated those provisions.

3. Clarification as to whether XM alleges that another account was connected or coordinated with mine and, without disclosing another client's personal information, the factual basis used to establish such alleged coordination.

4. A complete calculation showing the amount nullified, the original account balance, deposits, trading profits/losses, adjustments and the final amount XM intends to return.

5. A review of the promotional/bonus arrangement communicated to me by Ahmad, my XM Relationship Manager, and confirmation that this communication has been considered during your investigation.

6. Reinstatement and return of all funds/profits that were nullified if XM cannot substantiate its allegations with clear evidence.

I am requesting that this matter be formally escalated to XM's Compliance Department and Complaints Department rather than treated as a routine customer-service inquiry.

I expect a written response addressing the above points and a fair opportunity to challenge the evidence relied upon before my legitimately earned trading profits are permanently confiscated/nullified.

If this matter is not satisfactorily resolved and the disputed funds are not restored, I reserve my right to pursue the matter through the relevant financial regulator/complaints authority applicable to the XM entity under which my account is registered, including the FSC where applicable, and to document my experience publicly through platforms such as Trustpilot. I would, however, prefer to resolve this matter directly and professionally with XM.

Please treat this email as my formal complaint and objection and provide me with a complaint/reference number for further correspondence. I also request that XM preserve all account records, trade execution records, login/IP records, promotional records and communications relevant to this dispute while the complaint is under review.

I look forward to your prompt written response and resolution.

Kind regards,

Midhun

XM Account: 317498120

La plataforma transmitía inicialmente una gran competencia y organización. Su sistema profesional, su información convincente y su fácil configuración me ganaron rápidamente la confianza. Poco después de registrarme, un analista se puso en contacto conmigo, me guió a lo largo del proceso de inversión y me aconsejó que empezara con un depósito modesto para tantear el terreno. Ver las primeras ganancias reflejadas en mi panel de control reforzó mi confianza y, al mantenerse esas ganancias de forma constante, me sentí cómodo depositando una cantidad de capital significativamente mayor, convencido de que estaba realizando una operación segura y rentable.
La situación cambió por completo cuando intenté retirar mis fondos. En lugar de tramitar el pago, la plataforma me exigió inesperadamente una comisión por adelantado. Suponiendo que se trataba de un procedimiento habitual, la pagué, pero eso solo abrió la puerta a un ciclo interminable de cargos sorpresa. Cada solicitud de retirada desencadenaba nuevas exigencias de pago con justificaciones sin sentido, obligándome a veces incluso a pagar la misma comisión exactamente varias veces. El servicio de atención al cliente solo ofrecía respuestas vagas y contradictorias que eludían mis preguntas, lo que dejaba dolorosamente claro que las ganancias mostradas no eran más que una táctica de cebo para sacarme más dinero.
Al darme cuenta de que la comunicación directa era un callejón sin salida, busqué ayuda externa y me puse en contacto con 𝚉𝚊𝚕𝗶𝗩𝗮𝘅. Su equipo abordó mi caso con una estructura, claridad y transparencia notables. Llevaron a cabo una evaluación detallada de mi situación, establecieron un plan de acción claro y me mantuvieron informado en cada paso del proceso. Gracias a sus esfuerzos persistentes, se recuperó con éxito la totalidad de mi saldo.
Esta experiencia pone de relieve señales de alerta fundamentales en las inversiones en línea: las comisiones de pago inesperadas, las exigencias de pago recurrentes y un servicio de atención al cliente evasivo son importantes señales de alarma. Verifica siempre las plataformas a fondo, realiza una investigación exhaustiva y mantén la cautela ante cualquier propuesta que prometa beneficios sin esfuerzo.

Después de probar todos los Brokers me quedo con XM, me decidí a abrir mi club de trading para enseñar esta habilidad gratis, ya voy para dos años con ellos y más de 850 miembros operando con ellos también, plataforma intuitiva, retiros rápidos, tipos de cuentas Standar y ultralow y micro para tener spreads competitivos, tuve la oportunidad de conocer sus oficinas en Grecia y ver todo desde dentro, también gracias a la experiencia de mi club he entendido las malas prácticas que hacen algunos traders dentro de los Brokers, retirando a métodos de pago diferentes al titular de la cuenta, y demás detalles que para un broker regulado son de estricto cumplimiento, a nivel general en dos años con ellos puedo decir que mi experiencia ha sido maravillosa, en el mercado hay muy buenas opciones y me quedé con ellos
No solo porque sus 15 años de experiencia pesan sino porque realmente siempre
Son los #1 en todos los eventos de la industria.

Si no me creen pregúntenle a chat GPt comparen con otros Brokers y prueben fondeando con 100 o 200 usd para que saquen sus propias conclusiones.