Still haven't received my order that was ordered 1 month ago. Delivery was supposed to be 3 weeks ago. No urgency from customer service.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... Se mere
Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... Se mere
I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... Se mere
Virksomheden har svaret
4,1
God
368 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The package arrived very fast to…
The package arrived very fast to Croatia. The products were as described - new and perfect. Would recommend 10/10
8. september 2022
Nice helmet 👌
2. september 2022
Amazing team
It’a just amazing to order from so easy and simple and the team is very helpful to talk to
27. august 2022
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Overall good products
Overall good products but the support could be much better and faster.
8. september 2022
Besvarelse fra XLMOTO.COM
Hello,
thank you for rating us.
Your opinion helps us to improve quality of our services and products. This is something we will look into and hopefully it will be improved in the future.
Kindly,
XLMOTO
Not received my purchase for almost a month
They were very fast until i paid my order and after this notting happens. They order is handed to dhl and nothing else. For example my order from China to Europe is almost here. In conclusion, don't purchase from this site, better donate this money to someone in need!
8. september 2022
Besvarelse fra XLMOTO.COM
Hello,
Thank you for your review.
We can see your order has been dispatched by us already and is currently in transit.
Please check the tracking you have received via e-mail.
If there is no update visible from DHL, we kindly ask you to get in touch with our CS Department via e-mail.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Misleading title
The stuff I ordered were in box. It had a big hole. I don't know how something didn't fall off. The title of the item: "Proworks Toolbox 49-X3 Retro Graphics" is misleading. I thought it was a toolbox with retro graphics. They were only stickers without the box. I think that the title is misleading. The other stuff were fine and in good shape regardless of the box that they were packed in.
7. september 2022
Besvarelse fra XLMOTO.COM
Hello,
Thank you for your review.
We truly apologise for yourparcel arriving in poor condition caused by transport.
As we would like to look into this, please provide us with pictures of what you have received via e-mail.
We will come back to you as fast as possible.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Very satisfied!
Fast delivery, competitive prices and good quality!
Absolutely satisfied!
19. august 2022
I am an overseas customer
I am an overseas customer, and I asked for an invoice that will comply with FTA agreement. However, your representative refused to issue a proper FTA invoice saying you do not provide such service. It is a hugh drawback to overseas customers. I had to pay about $50 tax when I bought only $160 from XLMOTO. And this is only because XLMOTO didn't want to provide a proper document which is really easy to make.
2. september 2022
Besvarelse fra XLMOTO.COM
Hello,
Thank you for your review.
As we have informed you in our e-mail reply, we are looking into this with the relevant department in order to be able to provide this in future.
If you have any further questions or concerns, we will be happy to assist you via e-mail.
Kind Regards,
XLMOTO
Great shop....Great prices....but slow…
Great shop....Great prices....but slow delivery to Croatia
31. august 2022
Bad Service
I spoke with customer service before buying an exhaust kit, they told me it would fit my motorcycle so I bought it. It was supposed to be delivered within 1 month I waited 2 more weeks after, and told me they were having problems with suppliers, so I asked for a refund but then magically I started to get shipping updates and the kit was sent. After another week I get my item delivered and when my mechanic started the installation it wasn't the correct kit they sold me a 2012/2016 when I was very clear that my motorcylce is a 2021. I ended up spending more money in a custom adapter.
30. august 2022
Besvarelse fra XLMOTO.COM
Hello,
Thank you for your review.
We truly apologise for the inconvenience caused by this.
By looking into our system, we cannot see any contact about the item not fitting as ordered.
Therefore we kindly ask you for a few pictures via e-mail displaying that the item does not fit to your bike, so we can provide you a fast solution with our claims department.
Please kindly provide us also with your order number, when submitting your claim.
If you have any questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Good prices
Good prices, I allways wait for cupon and sale. Excelent comunication when I must change item size.
26. august 2022
Big discounts and everything great
Ordered from XLmoto a few times, always everything good, arrived on time. They have big discounts and you can save a lot. Very satisfied with them
23. august 2022
SUPER!
Dear XL Moto Team. This is my second order with you and I am more than happy with your service. FAST delivery and great packaging. THANKS A LOT GUYS !
Regards from the Croatian sea :)
18. august 2022
Everything arrived well packed and…
Everything arrived well packed and super fast, arrived a few days before estimated delivery time! Alsl the items were as described
18. august 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.