Still haven't received my order that was ordered 1 month ago. Delivery was supposed to be 3 weeks ago. No urgency from customer service.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... Se mere
Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... Se mere
I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... Se mere
Virksomheden har svaret
4,1
God
368 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very happy customer
Very happy customer. First time using xlmoto. Ordered a klim jacket and it arrived within their time frame for items to Australia. Can happily recommended xlmoto to anyone thinking of ordering from them.
20. september 2022
Excellent experience
Excellent experience, shipped very fast arrived on time would definitely shop again.
Thank you
4. oktober 2022
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
bad sizing, slow return and refund
Size from their own brand not accurate, and the return and refund takes forever.
17. oktober 2022
Besvarelse fra XLMOTO.COM
Hello,
Thank you for your purchase from us and your review.
We are sorry to hear that our size guide was not helpful finding the correct size for you.
In that case we do recommend getting in touch with our CS Department, so we can assist you.
According to our system we can see that a refund has been processed within 5 days after receiving the return in our warehouse.
Wish you a nice day!
Kindly,
XLMOTO
The item it’s great
The item it’s great
Item comes very fast
Price very good
Recommend this web shop
17. oktober 2022
Great deals and great service.
Excellent prices, terrific service. I placed an order, promptly received an order confirmation, and received a shipment notification with the tracking info. I'll definitely buy here again.
29. september 2022
Professional approach
Professional approach no metter is it buying and follow up or warranty claim to solve.Excellent
4. september 2022
Xl is best
Exelent service and fast delivery.
Also fast excange for Wrong order.
Recomend
13. oktober 2022
Very positive feed back
Very positive feed back, description of the size could be more precise. I had to return the item, return was fast and professional. will buy again from XLMOTO
26. september 2022
Very Happy
Two orders done on XL moto i can safely say its my GO-TO shop for motorcycle gear . Sizing is correct on given on different clothing also discounts are also a plus.
12. oktober 2022
Fast delivery and good quality
12. oktober 2022
Excellent service arrived in less than…
Excellent service arrived in less than a week to new zealand boots fit perfectly couldn't be happier with XL.MOTO
8. september 2022
Besvarelse fra XLMOTO.COM
Hello,
Thank you for your purchase from us and your review.
We truly apologise for the delay of your order as we can see the parcel was for 20 calendar days in transit before being delivered to you.
Currently we are working on improving our delivery times by offering different shipping methods in the future.
We are sorry about this and sincerely hope this will not cause you any inconvenience.
Wish you a nice day!
Kindly,
XLMOTO
Disgraceful customer service
Disgraceful customer service. I ordered an item in US dollars from the US website. It needed to be returned to Poland for a refund. The item has been stuck with Polish customs for 2 months and my shipping provider has requested assistance from XL Moto to have it released. XL Moto have refused to help, I don’t speak Polish and I am now out of pocket $500 for a jacket I do not have. Had I known I was ordering from Poland I would never have placed the order.
1. august 2022
Uopfordret anmeldelse
Besvarelse fra XLMOTO.COM
Hello,
Thank you for your review.
We truly apologise for the delay caused in custom clearance.
As we are unable to connect this review to one specific order number, we kindly ask you to provide us all details via e-mail, so we can look into this again for you to see if there is anything we can do from our side in order to find a solution for this.
If you have any further questions or concerns, we will be happy to assist you via e-mail.
Kind Regards,
XLMOTO
order fulfillment was unusually late
order fulfillment was unusually late. would have been better if i had been proactively notified or updated about the delay.
26. september 2022
Everithing on time and OK
1. september 2022
Fabolous prices and great value for it!
Fabolous prices and great value for it.
bought several pairs of pants and jackets, a helmet, a stand...
everything was like in description or better.
Fast shipping always surprises me and I love that I'm updated about shipping progress :)
LOVE IT!
1. september 2022
Excellent experience
Excellent experience, I am very satisfied with the service and understanding.
1. september 2022
Everything was ok.
21. september 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.