XGIMI Anmeldelser 

Increible muy bueno

Perfect. As expected

Produit qualitatif, livraison rapide

I don’t think paying €300 for this image quality is the right choice.

Keep up the good work

Quality is good. However, from time to time the remote will not pair the projector after I turn it off for a few days. Need to unplug the projector for a several times before the remote pairs the machine again.

The overall experience was smooth and easy.
The product is effortlessly amazing. It’s literally plug and play, love it

I purchased a Horizon Ultra about 2 years ago just after it had been released; it has run flawlessly ever since and I have nothing to complain about.

Disappointing reliability — especially for elderly users

I originally bought the XGIMI MoGo 2 in the U.S. specifically for my elderly father, whose eyesight has deteriorated with age. The idea was simple: a projector would give him a much larger image and make watching TV and other content more comfortable.

Unfortunately, he found it hard to operate, so it was used only a handful of times before going into storage. When I tried to use it again 2 years later, the image initially displayed normally. While I was navigating the system settings and adjusting the display resolution/scale, the image gradually turned into full-screen static and became unusable. There was no drop, impact, or physical damage.

I contacted XGIMI support and spent considerable time troubleshooting. To be fair, the customer service representatives were polite, responsive, and followed up consistently. I appreciate that.

However, the proposed solution was very disappointing. Since the MoGo 2 is out of warranty and discontinued, XGIMI offered to send me another MoGo 2 for $205. The replacement would not be new; they explained it would typically be a previously returned unit that had been inspected and confirmed functional. It would come with a 90-day warranty and a 30-day return/refund option if it failed again.
I decided not to proceed.

What disappoints me most is that this product was purchased with an elderly user in mind. As populations age, making technology accessible and easy to use for seniors is becoming increasingly important. Unfortunately, my experience was that the product was not particularly senior-friendly in operation, and its reliability was also disappointing.
I understand that my original unit was out of warranty, and I was not expecting a free replacement indefinitely. But paying $205 for a non-new replacement of a discontinued projector that failed after very limited use was not reasonable enough for me to accept. For comparison, XGIMI's own US store lists a Certified Refurbished MoGo 2 at $159 with the same warranty as a new unit, and the last new price was $249.99.

- Customer service: Good.

- Ease of use for elderly users: Disappointing.

- Product reliability: Very disappointing.

- $205 for a non-new replacement: Not worth the risk.

I am sharing this review because, while the MoGo 2 is discontinued, this experience has affected my willingness to purchase another XGIMI product. As more families buy tech for aging parents, I hope XGIMI will take product reliability and ease of use for elderly customers more seriously in future generations.

the mogo 4 is wonderful! I use it in my dorm and the picture is clear and it is so easy to use and set up

Product is excellent.

The XGIMI Flip 4K is our first projector. While we were initially hesitant to spend this much on a projector, a comparable TV at this size would have been significantly more expensive. Our doubts turned out to be completely unfounded. The device feels well-made and has exceeded our expectations.

The image quality is excellent. The built-in speakers are adequate, but I would recommend using a separate audio device. We connected a Samsung soundbar via Bluetooth, which works very well. So far, we have mainly used the projector with 4K content, and the picture quality is impressive. Considering that you can easily scale the image beyond 100 inches, it really does provide a proper cinema-like experience.

The Flip itself is surprisingly small and easy to carry around. The handle also doubles as a small stand, and there is a standard tripod mount if you want more flexibility. The image size and position can also be adjusted digitally, so you have quite a bit of freedom when setting it up.

A few things are worth keeping in mind. Using Google TV requires an internet connection and a linked Google account. You need to sign in if you want to download apps. However, the projector can still be used completely independently via HDMI, which is how I initially set it up.

The automatic keystone correction and image adjustment could definitely be improved, although I understand the technical limitations of a device this compact. We don't have a dedicated projector screen because our walls are completely smooth. Our projected image sits between two large IKEA shelves, and the automatic adjustment does not reliably detect the available edges and corners.

I recommend adjusting the image manually. The manual settings are straightforward, and you can easily correct the proportions, position, and size of the image yourself. If you don't move the projector to a different position every time you use it, you can simply set it up once and leave the settings as they are.

I had a positive experience with customer service. After placing the order, I realized that the projector was going to be shipped to my old address. I contacted support, and they were able to update the delivery address in time without any issues

Excellent value for money! We loved the projector and continue to use it everyday without any issues.

I ordered an XGIMI HORIZON 20 Limited Edition projector (Order #EU16930) on August 13th for €1,439. The parcel was never delivered to me.
Over 45 days have passed. I have complied with every single request from XGIMI support, providing all necessary legal proof, including:

Under EU Consumer Law (Article 18 & Article 20 of Directive 2011/83/EU and Art. 7:11 Dutch Civil Code), the seller bears full risk until the item is physically handed to the customer. XGIMI's internal B2B investigation with DHL is not a legal ground to withhold a consumer's money.
Customer support has completely stopped responding and ignores my messages. Since XGIMI refuses to issue a refund or dispatch a replacement unit, a formal Notice of Default (Letter Before Action) has been prepared for court submission (Kantongerecht), alongside complaints to the ECC Netherlands and the ACM.
Terrible post-purchase support and total disregard for EU consumer rights. Avoid purchasing directly from their store.
Order Number: #EU16930
Customer Name: Femke Jong

Bought it purely because of the hype in the local forum, and honestly? I'm extremely happy I went with this company.​The picture quality for a 4K projector at this price point is just amazing. The color depth is incredible. I'm comparing this to an Epson LS12,000 – and the differences? Really small between a $1200 projector and a $5000 one. I'm projecting on a wall instead of a screen, and I'm just blown away by what I got.

I’ve been using my XGIMI projector for over 10 months and was more than happy with its quality—I had no intention of switching to anything else. One day, I noticed a slight white glow in one corner of the image during transitions between streaming services (though it wasn't noticeable at all while watching content). I reached out to customer support simply to ask if there was a service center where I could have it checked.

At first, I communicated with Gecko, who explained that local repair options weren't available and offered to replace my unit with a brand-new projector from their returned stock, assuring me it would be in perfect, unused condition. After a brief hesitation, I agreed. Because of an upcoming vacation, I couldn't ship my projector right away, so I contacted support again two weeks later and spoke with Lucas. Lucas kindly confirmed that the offer still stood, and I proceeded with the return.

To my pleasant surprise, the replacement arrived just a few days later, and it was genuinely brand new, still in its original plastic wrap. The projector has been working flawlessly since then, and I couldn't be happier.

Based on my personal experience, I can fully recommend XGIMI. I am completely satisfied with both the quality of their products and their outstanding, responsive customer service!

Nonexistent customer service, I would have just skipped this brand if I knew getting a hold of someone is pretty much impossible, now I'm trying to return the $2500 projector I bought and requested a return a week ago. The website tells you you'll a response within 24 hours. HUGE LIE. 3 days went by so I did manage to chat with an agent 4 days ago who said they were processing the return right away and should have the return label with a day or so. Here we are 4 days later, no label. I was returning the projector because the throw distance doesn't fit my space, I was going to order one of Xgimi short throw projectors but after this experience I'm not going to deal with this brand again. I do not recommend this brand strictly from a customer service standpoint.

I've used XGIMI support twice now. First with my Mogo 2 Pro (original) with software issues that were partly a limitation of Android TV and the device not being Netflix certified. They were as helpful as they could be but the version of Netflix they had me install, where you used the remote to move a cursor around the screen, wasn't for me so I use a Chromecast 4k with it which is actually better as the Mogo 2 Pro can accept a 4K input and downscaled to 1080P it still looks better and runs smoother than the standard 1080P from its own apps.

The second time, recently, was for a dead pixel on my Mogo 3 Pro. Sharon was very apologetic, helpful and patient and the whole process was fully explained, fast and easy. I arranged for the projector to be picked up by Royal Mail on a Monday, I'm housebound due to health, and once received at the warehouse I had a replacement sent back out, along with the carrying case I'd returned my previous one in to protect it in transport, received by Thursday. I have also had my postage cost refunded via PayPal. Many thanks to Sharon, Danny and anyone else involved in my recent contact and return. Great service very much appreciated.

I recently purchased an XGIMI Horizon 20, my third XGIMI projector, and it's a beast of a machine, and a steep learning curve from the other 2, as it does so much more. It's almost a TV replacement. Although it can't beat my OLED TV for blacks everything else it matches but the projection size definitely beats the TV size especially for gaming. I'm light sensitive so don't have bright sunlight or lights to affect viewing so the Horizon 20 standard is bright enough for me but there are 2 more if brighter is required.

Wie die anderen schon berichten. Extrem schlechter Kundenservice und ignorieren deutsches Recht.

Kann ich bloß von abraten.

Commande n° FR30853

J'ai envoyé mon projecteur en retour via l'étiquette UPS fourni le 07/07/2026 il y a plus de 2 mois. Le délai légal de remboursement de 14 jours est largement violé. Vos services ne répondent à aucun de mes emails et le chat sur le site coupe systématiquement les conversations au bout de 10 secondes en empêchant tout contact avec un être humain.

---

Order No. FR30853

I returned my projector using the provided UPS label on July 21, 2026 over two months ago. The statutory 14-day refund period has been significantly exceeded. Your team is not responding to any of my emails, and the website chat function consistently cuts off conversations after 10 seconds, preventing any contact with a human representative.