XGIMI Anmeldelser 

Ugly support. I didn't received an item in NOVEMBER. Open a claim in judje and win it. Sent a documents to support Xgimi, they told me that they will proccess my refund, and after ignore more than 3 weeks, I win again a claim in next judje, and they again ignore me!

Ordered a Projector wasn’t as good as it was supposed to be. Asked to send it back and they said their fedex account wasn’t working for us to return and we have to buy fully covered postage. We have done £15.45!! Been told week 1. It will be refunded to Paypal in a few days. A week went buy nothing. Following week another email from them to provide proof of postage and was told 2-3 days still nothing, If your returning be adamant they to pay for return postage they take the piss out of you and I’m out of pocket for postage for a rerun for their item that is rubbish and not worth the money.

Bad customer service especially if your unfortunate to land with Lucas customer service team

I genuinely couldn’t be happier with the XGIMI Horizon. The picture quality is outstanding — sharp, bright, and clear even on a large screen. It’s incredibly easy to set up, with auto focus and keystone making it almost effortless to get a perfect image every time.
The built-in sound is surprisingly good, but it also pairs perfectly with external speakers if you want to take it to the next level.
I actually use this as part of my cinema setup business, and it performs flawlessly every time, whether indoors or outdoors. It’s reliable, high quality, and gives a real “big screen” experience.
If you’re thinking about getting a projector for movie nights, sports, or gaming — this is 100% worth it.

I bought Xgimi Horizon in August 2024 for over CAD $1,300 directly from Amazon.ca (Amazon ULC). For the first several months, I was genuinely impressed — the image quality, brightness, sound, and smart features are excellent. When it works, it’s a very enjoyable projector for movies and home theater use.

Unfortunately, less than a year after purchase, the projector developed a dead pixel issue. XGIMI support reviewed the problem and confirmed that it was a hardware issue.

That’s when the experience became frustrating. XGIMI support informed me that because the product was sold by Amazon.ca rather than the “XGIMI-direct” Amazon storefront, they could not provide standard local warranty support in Canada. Instead, I was asked to ship the projector to the United States at my own expense and deal with customs fees for warranty service.

Amazon, meanwhile, referred me back to the manufacturer. As a result, I ended up stuck between Amazon and XGIMI trying to determine who is actually responsible for supporting a valid warranty claim.

To be fair, XGIMI representatives were polite, and after escalation they agreed to waive a proposed $200 exchange fee. However, I would still need to pay shipping/customs costs to send the projector to the U.S., and the replacement offered would be a refurbished unit rather than a new one.

The projector itself is very good. But potential buyers in Canada should carefully consider the warranty/support situation before purchasing a premium product in this price range.

Kyra and Bridge (Customer Service) were very kind and helpful. Not only did they accommodate a request I had, which they weren't obliged to provide, but as I unfortunately had some issues with the shipping, they went above and beyond to make sure I received the product and was satisfied. It's also so nice to see that the company has actual people taking care of their customers, and not just AI bots. Thank you very much!

I cannot comment on projectors, what I can are the two accessories I’ve purchased. Whilst a favour anker nebula projectors, I trust xgimi accessories and bought a portable stand and now portable screen. Each well designed, compact and of quality materials and manufacture. I’ve owned the stand for a few years with no issues and the screen with a 50% off voucher and free shipping is ideal for the garden and camping. The material is not backed with black but is substantially thicker and not transparent like those you can buy off amazon. Items both recieved within 3-days and well packaged.

AVOID AT ALL COSTS!

I purchased a projector and stand from XGIMI, a projector company, at a significant expense. Upon receiving the items I found they didn't work in my setup and I began the return process on 22nd April.

Initially things progressed normally. XGIMI agreed to organise a FedEx return label, which took 2-3 days due to the process requiring serial numbers via email. On 24th April they confirmed the label would take a further 1-3 days. On 25th April I received an email saying they had a warehouse issue preventing them from generating return labels and I would need to wait 1-2 weeks. I agreed to wait as I was working away for the week anyway.

On 1st May I received a further email saying the issue could not be fixed in the short term and asking me to arrange and pay for the return shipping myself, with a promise to reimburse me afterwards. I replied the same day declining this arrangement. The item is large, heavy and high value, and I don't believe it is my responsibility to manage the logistics of a return caused by their own warehouse issue. They responded by stonewalling, saying they had no alternative and suggested I ask friends or family for help with the return. I found this suggestion unreasonable given the circumstances.

May 3rd I received an email telling me this had been escalated to management and I'd get a response in 1-2 days. As of today it has been 5 and I just got a reply this morning after asking for an update. Where again they have thanked me for my patience and saying the same things as before, we are chasing this up and actively seeking a resolution.

I have been cooperative throughout and have waited patiently, but XGIMI appear unwilling to offer any practical solution.

As I said in the beginning avoid this company at all costs, customer service is shocking and just not worth the hassle.

Super zufrieden.
Habe mir vor kurzem den MoGo 4 inkl. PowerBaseStand bestellt. Lieferung + Service top. Viele Grüße C.B.

Marque de vidéoprojecteur a fuir! Nous avons acheté un vidéoprojecteur plus de 900€, pour qu'il tienne 2,5 ans. Le service client nous a proposé de nous en fournir un autre pour 220€ car la garantie avait expirée. Nous avons accepté; le nouveau vidéoprojecteur n'a duré que 9 mois. Le problème : l'ampoule qui grille systématiquement. Le service client a l'air parfaitement informé du défaut et ça tombe bien puisqu'à chaque fois, il survient APRES expiration de la garantie. Bref plus de 1000€ dans cet équipement pour que ça ne tienne même pas 3 ans. Et ne comptez pas sur la marque pour être honnête : aucun remboursement ni proposition décente. La meilleure compensation : nous accorder 10% sur la réparation du projecteur défectueux, soit la modique somme de 300€.... Voilà, A FUIR!!!

Warning!!! Indians...

I previously posted about my XGIMI Horizon Pro 4K projector dying after just two years. I am writing this update because XGIMI is not just a brand with terrible service—they are actively deceptive and completely disregard their Indian customers.

After my review went live, they panicked and asked me to delete it, promising to fix the device. Wanting my expensive projector working again, I agreed. I made it crystal clear that I was ready to pay whatever it cost for an out-of-warranty repair.

What followed was one full year of wasted time and false hope. After holding my projector for 8 months claiming it needed to go to China for spare parts, they returned it to me completely untouched with a simple note: "It cannot be fixed."

Let that sink in. A brand selling "premium" electronics for nearly ₹2 Lakhs cannot even repair its own flagship device. Their strategy is to silence negative reviews, waste a year of your life, and eventually just give up.

Take your Indian customers seriously, or stop selling here. To everyone else: Avoid XGIMI at all costs.

No really, don't believe the hype!
Despite extensive research, reviews and You Tube (possibly paid reviews) I am very disappointed.

Not so much disapointed with the unit since I managed to buy it on offer, still not cheap at £499 but on a par with the nearest competitor (Nebula Capsule 3 Laser). My problem is with the hype, inaccurate listing and functionality data.
Confirmed post purchase by XGIMI customer support, the Auto Keystone needs to be used with the unit almost square on and the screen (if using one) should have wide black borders. Without this there is an 'always', requirement to manually fine tune. To be clear, my unit was stable on a table, set no more than 30 degrees off centre right and no more than 10 degrees down from centre.

There's no calibration image as with the Capsule 3 but the Mogo4 does it somehow without this and so long as the above factors are followed does make a decent job of it. However... and it's a big However, it does not have auto object avoidance, a function that is clearly stated on the Amazon listing and elsewhere stated during my research. For me both the keystone and object avoidance were major deciding factors between this and the Capsule 3.

All that said I have decided to keep the unit since I am happy with the picture quality and the brightness. I can't be bothered to send it back only to find the Capsule 3 is not so bright (as stats may suggest). After all after it's set up it's the watching that counts.

Finally, don't expect too much from the speakers, you'll certainly need a decent additional speaker. Probably from Anker who ironically make the capsule 3.

So overall...
Disappointed with the inaccurate published specifications, functionality of the keystone function and sound.
Happy with the watching bit so long as it's through a decent speaker.
Happy with the lens protection when not in use and ability to stand and tilt without an additional tri-pod.
The filters are a gimmick extra that could have been left out optional and reduce the price.

The unit would get a 3 star but for the Inaccurate sales listings (reported to Amazon) and keystone functionality data. Shame on XGIMI and Amazon for allowing this.

Not only is the Horizion cheaply made it should be considered disposable. They quoted $300.00 to fix a white balance issue on $550.00 projector that is used for 3 meetings in a year that are 4 hours each. It didn't even work past the second one. Entire picture is red or pink.do yourself and get a reliable projector from reputable company. We used our backup $279.00 Epson projector and it worked great at 7 years old. Total junk.

Xgimi sendet mir nicht einmal eine Rechnung, ich kann meine horizon 20 max beamer also nicht steuerlich absetzen. Selbst auf zig nachfragen reagieren die null! Jetzt ist das ding nach 2 monaten auch noch kaputt- kauft nix von denen!!! Grüße h. Heinze Avantecture gmbh

Ich kann vom Kauf eines XGIMI-Projektors leider nur abraten. Meine Erfahrung mit dem Kundenservice und dem gesamten Reklamationsprozess war äußerst enttäuschend.

Als bei meinem Gerät ein Problem auftrat, stellte sich schnell heraus, dass der Austausch oder eine Rückerstattung sehr schwierig ist. Der Kontakt mit dem Kundenservice ist mühsam, Antworten kommen langsam oder gar nicht, und man wird häufig von einer Stelle zur nächsten verwiesen, ohne dass wirklich geholfen wird.

Besonders frustrierend ist die Wartezeit auf eine Rückerstattung. In meinem Fall musste ich über mehrere Wochen, teilweise sogar Monate warten, ohne klare Informationen darüber zu bekommen, wann das Geld zurückerstattet wird. Für ein Produkt in dieser Preisklasse ist so ein Umgang mit Kunden wirklich nicht akzeptabel.

Ich schreibe das hier, um andere potenzielle Käufer zu warnen. Die Geräte mögen auf den ersten Blick interessant wirken, aber wenn ein Problem auftritt, kann der Supportprozess sehr belastend und langwierig werden.

Deshalb würde ich persönlich derzeit keinen XGIMI-Projektor mehr kaufen und kann die Marke aufgrund meiner Erfahrungen mit dem Kundenservice leider nicht empfehlen.

Actually, It's 5***** Stars for Kyra and I'm giving XGIMI 2 stars on Trust Pilot just because of her attentive support (otherwise I'd give it 1 or 0 stars if I could).

I purchased the Halo + (New) and canceled the purchase 1 hour later, being that Kyra immediately answered assuring me they'd cancel the purchase and process the refund - 24 hours later I got an e-mail saying that the item had been shipped.

I received the projector 4/5 working days after the confirmation, and since I was asked to pick it up in order to be able to send it back (which shouldn't be needed), I decided to try the projector. The unit was defective and the best resolution was 420p at best (I tested multiple inputs: HDMI, screen mirroring and Youtube's native app, pre-installed on the projector).

The purchase was made on the 28th of January and the whole process lasted until today, the 2nd of March (basically, 1 month)

I give KUDOS to Kyra for being attentive and professional, but the whole process - between canceling the order, having to pick up the unit in order to send it back, and the defective issue - was a pain in the ass, and for this I can't really recommend XGIMI products to anyone.

If I can suggest an alternative, I ended up buying an EPSON EF-21 Mini on Amazon and I'm very happy with my purchase now.

I have owned and used the Mogo 2 Pro projector for two years. While the design and feature set look appealing on paper, the build quality is simply not good enough for a product at this price point. The hardware has failed just outside the two-year warranty period, and the damage is clearly visible. A core component like the USB-C port should not break under normal use.

Another frustration is streaming compatibility. Although apps like Netflix appear available, the device does not work properly with several major streaming services in practice. For a projector marketed as smart and modern, this is a serious limitation.

When I contacted support, the experience was equally disappointing. Rather than offering a meaningful repair solution or standing behind the product quality, I was given the runaround and ultimately offered only a small discount toward buying another unit. That is not a real solution especially when the concern is durability.

At this price level, it is absolutely possible to buy better-built alternatives. Based on my experience, I would strongly recommend choosing a different brand with stronger hardware quality and more responsible customer support.

Si le produit (XGIMI HORIZON) est efficace il n'est pas FIABLE, idem pour la version pro.
Historique : achat en mars 2022, il tombe en panne en juillet 2023 (moins d'1,5 ans). Sous garantie, Xgimi me l'échange. Le remplaçant (reconditionné) n'aura tenu que 2 ans.
Il s'agit de la même panne, très fréquemment citée sur internet : lumière rouge clignotant, plus de lampe, le reste fonctionne. Ce n'est pas lié à une lampe qui aurait atteint sa durée de vie, sinon cela signifie que je l'aurais utilisé plus de 32 heures par jour.
Contacté, Xgimi m'en propose un nouveau à plus de 330€ (reconditionné),tout en devant renvoyé celui en panne à mes frais, histoire certainement de le réparer et le remettre dans le circuit.
Acheté près de 1100€ je dis stop. Passez votre chemin et préférez d'autres marques.

Have to say I don’t know where these negative experiences come from, bought the Mogo 3 collection bundle, was delivered the very next day, had a question about compatible chargers and received an answer the same day, customer service is fantastic (has been for me anyhoo) and whole experience has been faultless, looking forward to watching some movies in my campervan 🥳

On XGIMI Mogo 4 Laser, the ESPN app is unwatchable. It stutters every single second. I updated it. I uninstalled and reinstalled. No difference. I worked with XGIMI for three months, and they still can't solve this. Removing three stars for this. It seems that the processor can't handle ESPN or live TV in general. Either way, it's a major app in the United States, and this could be a dealbreaker for some. Others have reported issues with live TV as well, and XGIMI hasn't worked to deliver a single update. I first contacted them September 23 about this. Amazingly, they told me it was ESPN's fault, but yet the lower-powered and lower-priced XGIMI Vibe One projector plays ESPN without issues! This is a sign of poor customer service, not listening to customer complaints, not addressing issues and even deflecting blame to ESPN. Also, I'm trying to watch the Winter Olympics on the NBC Sports app, and this stutters, too. At this point, I'm going to sell this piece of junk. This company also released its pricey Horizon 20 lineup with broken functionality. Reviews are poor resultingly. People expect finished products upon release. XGIMI seems to be more interested in shipping and NOT finishing products. It is doubtful I would continue to buy XGIMI projectors because of widespread issues with this company. AWOL Vision, Valerion, Hisense and JMGO are major competitors. I have deleted all nice things previously said about this projector because it's been a bust. One star performance and one star to support!

Tras 130h de uso en menos de 3 años, me ha salido un punto de pixel muerto. Como lo compré por Amazon, son 2 años de garantía, 1500€ a la basura. No compreis esta marca.