XGIMI Anmeldelser 

I bought a projector as a gift, but the order wasn't delivered to me. I wrote to the store about this, but they're ignoring me and haven't responded for a month. It looks like a total scam. I lost €1,300. I don't recommend these scammers—they're just scammers.

I seriously regret buying an XGIMI projector, and after this experience I would not recommend the brand to anyone.

I own a MoGo 3 Pro that was working perfectly until I installed an **official XGIMI firmware update**. Immediately after the update, the autofocus stopped working properly. Every time I turn the projector on, the image can be completely out of focus. Manual focus still works, so the projector is physically capable of producing a sharp image.

I contacted XGIMI support and went through their troubleshooting process. I provided the serial number, purchase invoice, video of the problem, performed the requested tests, and explained multiple times that the issue started immediately after their firmware update.

Their technical team eventually suggested that I **downgrade the firmware myself using a USB drive**.

The problem? XGIMI's own instructions explicitly warn that this procedure carries risks, including **the projector potentially failing to boot after flashing**.

I was not comfortable risking turning a projector that still works into a completely unusable device just to troubleshoot a problem that appeared after their own software update.

XGIMI then offered after-sales service, but here's their solution:

I currently live in Brazil, while the projector was purchased in Europe. XGIMI told me they cannot provide after-sales shipping from Brazil.

Their proposed "solution" is:

**1. I pay to ship the projector internationally from Brazil to my sister in France.**

**2. My sister then ships it again from France to XGIMI's warehouse in Germany.**

**3. Only after they receive and process the projector will they send a replacement to my sister in France.**

XGIMI will only cover the final shipment from Germany to France.

So for a problem that appeared immediately after an **official XGIMI firmware update**, I am expected to pay for international shipping, assume the risk of sending an expensive projector across multiple countries, involve another person in the process, and potentially spend a long time without my projector.

I even asked them to arrange shipping from Brazil, cover the international shipping, or provide another reasonable alternative. Their response was essentially that this is the **maximum support they are willing to provide**.

This experience completely changed my opinion of XGIMI.

A premium electronics brand isn't just about producing good hardware. After-sales support matters enormously when something goes wrong — especially when the problem appears right after the manufacturer's own software update.

Before buying an XGIMI projector, understand that if you ever move to a country outside their supported shipping regions, you may find yourself in a situation like mine: **your warranty may technically exist, but actually using it can become expensive, complicated, and impractical.**

I bought XGIMI expecting the level of support you'd expect from a serious international electronics brand. Unfortunately, that has not been my experience at all.

**Based on how this case has been handled, I would not buy another XGIMI product, and I cannot recommend the brand.**

My neighbor scammed the projector. Without my permission, the postman delivered the package to him, and he claimed not to have it. But XGMI didn't believe me, even though I had proof that the package had been sent to the wrong address. After a month of XGMI trying to frame me for the loss and a ton of emails, I hired a lawyer. Even though I now have my money back, I will never again purchase anything from this company. They joke around with their customers. They aren't concerned about your rights.

I can only relay my recent experience with XGIMI with nothing but a glowing review. I've recently, with the incredible help of Eudora, managed to purchase a Horizon 20 projector, at a discounted price, after reaching out to XGIMI's customer support team after a discount code expired. As I was just one day late claiming said code, Eudora couldn't have been more helpful in dealing with my request to have the code reinstated thus enabling me to make my purchase.

The projector itself is simply outstanding, if you happen to be reading this review and concerned about buying the cheaper model in the Horizon range then don't be. The picture quality and especially brightness levels are exceptional, especially as this model sits at the bottom of the lumens levels in the range. I do have blackout curtains in my living room but the picture is still visible in my well lit room.

Thanks again to the collective team @ XGIMI and especially Eudora, I look forward to exploring more purchases of other products in your range I'm interested in.

Warmest wishes,
Nick...x

Ich kann nur positives über den Kundenservice berichten. Sehr höfliche Kommunikation, Fotos & Videos geschickt, sofort ein UPS Label bekommen, hingesendet und paar Tage später ein Ersatzgerät bekommen. Besser ging es nicht.

⚠️ Très déçue par mon expérience avec XGIMI

J’ai rencontré un problème avec mon vidéoprojecteur XGIMI : celui-ci présente un dysfonctionnement qui l’empêche parfois de redémarrer correctement. Après avoir fait des recherches, je constate que je ne suis malheureusement pas la seule à rencontrer ce problème. Plusieurs utilisateurs signalent des symptômes similaires sur différents modèles.

Ce qui me déçoit le plus, c’est la prise en charge du problème. Lorsqu’un produit coûte près de 1 000 €, on est en droit d’attendre une fiabilité et un service après-vente à la hauteur du prix.

Je trouve regrettable de devoir envisager de racheter un appareil neuf alors que le problème semble être récurrent chez plusieurs utilisateurs.

J’avais initialement une bonne image de XGIMI et envisageais même d’acheter d’autres produits de la marque. Mais cette expérience a clairement entamé ma confiance.

Avant d’acheter un vidéoprojecteur XGIMI, je vous conseille donc de bien vous renseigner sur les problèmes rencontrés par d’autres utilisateurs et sur la prise en charge proposée par la marque.

Pour ma part, je réfléchirai sérieusement à deux fois avant de refaire confiance à XGIMI.

Like others, the product is great when it works. My Horizon recently did an automatic software update and now I get the red flashing light of Doom. This now doesn’t allow the projector to work😆😆.

Mechanically it was fine, but with the new software patch it won’t project. If I unplug input it sometimes work.

Contacted XGIMI, again naturally they (the bots is assume) informed me product is out of date and they could send a refurbish model.

Avoid XGIMI - great product until it’s not thanks to software. Planned obsolescence anyone.

Terrible service and total violation of EU consumer law! Order #DE17819

I ordered 3D glasses and a projector as a gift for my son. The carrier was unable to deliver the projector, and the package was returned back to XGIMI ("Return to Sender") on July 2nd. Despite my numerous complaints and dozens of emails, the company flatly refuses to refund my money even though I never held the projector in my hands and never even saw it!

Instead of taking responsibility, they keep feeding me canned template emails about "internal warehouse searches" and trying to shift the blame for their own logistical issues onto me.

According to EU Directives and German Consumer Law (§ 357 BGB), I should have received my full refund within 14 days. It has been over 3 weeks now, meaning XGIMI is in official legal default. Their internal inventory chaos is NOT the customer’s problem.

I strongly advise EVERYONE to avoid buying anything from xgimi.de. If you face even a minor issue (even one that isn't your fault), customer support will ignore you and refuse to help. Honestly, I'm almost glad I didn't get the device if it had broken down later, I would have lost even more money dealing with this support. If I had read the reviews earlier, I would have NEVER visited their website or placed an order.

Ich kann einen Direktkauf bei XGIMI nicht empfehlen.

Ich habe meine Bestellung vollständig bezahlt, aber die Ware nie erhalten. DHL bestätigte, dass das Paket an den Absender zurückgeschickt wurde.

Ich warte seit mehreren Wochen auf meine Rückerstattung. Statt einer Lösung erhalte ich vom Kundenservice widersprüchliche Informationen. Zuerst hieß es, das Paket sei zugestellt worden. Dann wurde ich sogar aufgefordert, Anzeige bei der Polizei zu erstatten. Später bestätigte XGIMI selbst, dass die Sendung an den Absender zurückgeschickt wurde.

Trotzdem wurde meine Rückerstattung noch nicht bearbeitet. XGIMI verweist lediglich auf interne Prozesse zwischen Lager und Logistikabteilung als Grund.

Ich habe das Unternehmen wiederholt um eine Rechtsgrundlage oder einen entsprechenden Abschnitt der Allgemeinen Geschäftsbedingungen gebeten, der die Verzögerung meiner Rückerstattung rechtfertigt. XGIMI teilte mir jedoch mit, dass der Kundenservice weder eine konkrete Rechtsgrundlage noch einen entsprechenden Abschnitt der Allgemeinen Geschäftsbedingungen nennen könne.

Ich habe weder mein Paket noch meine Rückerstattung erhalten.

Trotzdem wurde meine Rückerstattung noch immer nicht bearbeitet. Ich bin sehr enttäuscht vom Kundenservice und der Art und Weise, wie mein Fall bearbeitet wurde, und kann aufgrund meiner Erfahrung nicht empfehlen, direkt bei XGIMI zu kaufen.

I placed an order : ( #DE17638 ) at XGIMI over a month ago. The tracking number shows the package as “delivered,” but I never received it. I filed a police report regarding the non-delivery and provided this along with other documentation to XGIMI’s support team when they asked for proof.

Support told me they would look into it and requested these documents, which I submitted right away. That was two weeks ago - since then, complete silence. No resolution, no update, not even an acknowledgment.

For a company of this size, this level of post-sale support is unacceptable. Promising to help, requesting official documentation, and then simply going silent shows a real lack of respect for paying customers dealing with a legitimate loss.

I can’t recommend XGIMI at this point, not because of the product itself, but because of the complete lack of follow-through from their support team even after providing police-verified proof. I’ll update this review if the situation changes

Produit commandé, plus d'une semaine après aucune nouvelle du tracking.
Le vendeur demande d'attendre sans rien faire.
Inadmissible à ce prix.
Pas de vrai SAV.

Bought a Horizon Pro 4K. The Projector was very good while it worked. Funnily enough, it stops working when the guarantee runs out. The red blinking light which let's your projector turn on but not the lamp which means you can't watch anything. It's a problem that thousands have faced from what I can see online. There isn't a single place that fixes them due to xgimi not selling any spare parts. Xgimi told me to send my projector to them which they would keep, they would send me the same model back but charge me nearly €500 for the 'new' reconditioned one. While they will sell my one to someone else as reconditioned too. Absolute joke!

ABSOLUTELY HORRIBLE
I ordered a projector and want to return it.
I asked for a return label. The system then told me I'd receive it within 24 hours. After two days, I wrote to support, who told me to wait another three days.
Six days after submitting my request, I received a letter saying I had to return the projector myself.
It's been about 12 days, and they haven't even given me an address to send the projector to.
They're deliberately wasting customers' time.
And if you want to contact support, they don't respond, or, as happened to me, they simply end the conversation after asking.
INSANITY

Galikgiras@gmail com

**Avoid buying from XGIMI DE**

I ordered a product from XGIMI Germany (Order #DE17573), but the parcel never reached my delivery address and was returned to the sender. It has now been more than three weeks, and I still have neither the product nor my refund.

Initially, XGIMI support agent **Kyra** acknowledged the situation and assured me that I would receive a refund because the parcel had not been delivered to me and returned. However, over time, XGIMI completely changed its position. Instead of honoring that commitment, they now keep delaying the refund, claiming they first need to receive or process the returned parcel in their warehouse.

This is an internal logistics issue that should not become the customer's financial burden. I have been left without both the product and my money for weeks.

Under EU consumer protection law, the seller bears the risk of transport until the goods are actually delivered to the consumer. Since I never received the goods, I do not believe it is acceptable to withhold my refund because of internal warehouse procedures.

If this matter is not resolved promptly, I will file complaints with the relevant consumer protection authorities, initiate a chargeback through my payment provider, and escalate the case through the European Consumer Centre (ECC-Net).

Very disappointing customer service. Broken promises, changing explanations, and an unreasonable delay in issuing a refund. I cannot recommend buying directly from XGIMI.

I'm giving you one star because i'm unable to give you less but SHAME ON YOU.

Last thursday i received confirmation that my order has been shipped in two different pacakges. Already something i'm not happy with considering the climate impact of the sending; the second item being only a google tv key.

I didn't receive any tracking mail, nothing for both shipments. Today wednesday, i decided to check on the DHL webiste to get an update. The update has been very confusing and it seemed the order was stuck in storage due to an inability to proceed with the delivery. Upon further investigation of the whole shipment, i relaized the shipment has been defered to Bpost, the local belgian postal service. I clicked on the link and realized that both shipments have been waiting since saturday in a locker. One, 1,2 km from my house, the other one 200 m from my house (my second choice when home delivery is not possible) . In this heat, my 1800 eur projector has been waiting in a tin box for 4 freaking days. Furthermore, the local belgian postal service gave me until today to pick it all up even though no notice has been sent neither by XGIMI, DHL, or Bpost. THere was NEVER any attempt to deliver my projector at home. i took my bike as i don't have a car and went to the furthest locker which is very difficult to find; indications on the postal website have been awful. the 10 kg + parcel was located in the highest locker of said box. it was so tightly fitted in the locker, i had to carry my 9 yo to fit her hand at the top of the box where there was the most space, unsuccessfully. i had to create a hole in the box and shift it from left to right for a couple of minutes cm by cm to be able to unlodge it. The box was warm and i'm afraid the product is damaged.

Afterwards, i went to the other locker box where i could retrieve the other parcel successfully. Still, no delivery at home...

I demand that you see to send another projector with home 'delivery as soon as possible and that you give me a solution to send back BOTH probably FRIED items at your own cost.

Projecteur tout neuf avec un problème de batterie ! Je l'ai reçu comme ça !! J'ai déjà contacté le service client 3 fois et je n'ai AUCUN retour de leur part ...

En tant que professionnel cela est très problématique, je ne racheterai rien chez eux

Ordered the campaign from XGIMI, TITAN Noir series
now XGIMI has deleted the order because Kickstarter made a mistake.

First they are deleting my order for you due to shipping or delivery limitations in the region.?

Now they are saying that
it seems that your pledge was unfortunately not processed correctly at that time. Since the campaign has officially ended,

Kickstarter is completely indifferent to the fact that they made a mistake.
XGIMI says it is Kickstarter that made a mistake.
XGIMI will not help

Thanks For good service

I bought my XGIMI projector from MediaMarkt and overall I am very satisfied with it. The image quality is excellent, the setup was easy, and the projector performs very well for movies and general entertainment. The automatic focus and keystone correction also work great, making it very convenient to use.

The only downside is Netflix support. Unfortunately, Netflix is not natively supported in the way many users would expect, which can be frustrating if Netflix is one of your main streaming services. There are workarounds available, but it would be much better if Netflix worked seamlessly out of the box.

Other than that, the projector is fantastic and offers great value for the money. I would definitely recommend it to anyone looking for a high-quality projector, especially if Netflix support is not a priority.

Fantastic customer service
Had to return a projector. Great communication throughout the process and full refund for both projector and post expenses within few days

NE JAMAIS ACHETER vidéo projecteur tomber en panne en quelques semaines. Sav qui me demande de payer pour le réparer ? Finalement accepte que je leur envoie et me dis qu'il faut attendre que le transporteur donc leur prestataire se réveille? A fuir ne jamais acheter chez eux je les pris pour la coupe du monde au final je me retrouve sans rien pour un projecteur qui vaut quasiment 3000€ !!!! N'hésitez pas a signaler sa a la répression des fraudes européennes ils ne vont pas les laisser faire très longtemps et contacter moi pour monter une plainte commune.