Zoomcar Anmeldelser 149

I hired a vehicle in Delhi through Zoomcar (my first time) to drive to Dehradun. However, before travelling, I admit I did not check in the boot that the spare tyre was in good condition, trusting that the vehicle owner gave me the car in good working order. The car had recently been in an accident (so I was informed by the owner), and the right rear panel and lights were damaged. I did take video footage of the vehicle before my departure.

Upon arrival at my destination (300km away), my friend noted that the right rear tyre was one of the small emergency tyres and was not in good condition. When I checked in the boot for the spare tyre, I found that the spare tyre was damaged beyond repair. I phoned the owner, who told me I would have to put the invoice through Zoomcar if I bought a new tyre. Ultimately, I paid cash for a secondhand tyre as the small emergency tyre was also in a poor state of repair. I was told by the tyre repair guy that I should not be driving on it as it could blow at any time.

So, I paid cash -- and sent a photo of the transaction to the owner, who point blank refused to give me back Rs1,000 and again maintained that I had to go through Zoomcar.

When I returned to Delhi and met with the owner, I told him he was irresponsible and risked my life by giving me an unsafe vehicle to drive. He blamed me and told me it was my fault for not reading the Zoomcar policies and that I should have checked in the boot before taking the vehicle.

Secondly, I delivered the car at 9pm BEFORE the 11pm drop-off time indicated in the booking. I have now found a notice that I have to pay an "Unapproved Extension Fee" of Rs590.

There is no way to contact any help - as it keeps defaulting to the "Unapproved Extension Fee" payment page, of which there is NO extension fee because I returned the car at 9pm. However, the "completed" section on Zoomcar indicates that I returned the car at 1115pm, which is untrue, and only the owner could have put this time. I have requested that he amend it, but this has not happened to date.

There is nowhere to lodge a formal complaint against the owner for knowingly giving me a vehicle with an unusable spare tyre and for refusing to refund the Rs1,000 I had to pay to replace the dangerous small emergency tyre.

This was a dreadful experience, primarily because my life was put in danger by a man who was more interested in making Rs14,000 than caring about the safety of his client.

Our car got damaged by customer and who has taken zoomcar insurance due to that still our car is parked at zoomcars listed garage.
I have already dropped the car at zoomcar listed garage but he needs block id to share estimation with zoomcar and zoomcar replying that they need estimation first and then zoomcar will provide the block id.... is this our job to do the followup for all this stuff... it should be zoomcars responsibility and we are wating for all this nonsense from 7 days. Still haven't received any reply from customer service team.

Its all a scam! SCAM ALERT!
This company is a pure scam founded by 2 Americans and looting Indians. I booked a vehicle and they needed prepayment which I did. A night before I get a message saying the car is not available and they DO NOT have a freaking customer service number. What a joke when you leave customer stranded for hours and no one to reach to. You are going to doom very soon. All the 5 star ratings are fake, its pure marketing and no service, no customer support, its worst of all!!!!

सब लोग सुन लो कुछ दिन पहिले मैने zoom car से कार बुकिंग करने गया था तब zoom app पे एक no show Kiya ki अगर +917415358867 ये no pe ap book करेंगे तो २५ % डिस्काउंट मिल जायेगा तो मैंने प्रोसेस किया सामने वाले बंदे को मैने ६३०० पे किया जैसे ही पेमेंट हो गया सामने वाले ने सब जगह से ब्लॉक किया मै ३ दिन से zoom car ko call karne ki कोशीश kar Raha hu lekin call नहीं लग रहा है आप सबसे मैं अनुरोध करता हु की plz ये no ya or kisi or no pay पेमेंट मत करो zoom car फ्रॉड है । अगर ये कॉमेंट zoom car dekh Rahi हैं तो कुछ तो शर्म करो

Guys alert!!! This is a pure scam I booked a car for 5 days and paid a huge amount. The car never reached my location and the seller blocked me from everywhere.

Do yourself a favor and pay a few extra bucks and rent from a reputable company. This is the worst experience I have ever had renting a vehicle

Booking id JPSNIC4U4 4 sept Monday 10 pm.guest name ajju vaite.booked on my car Swift from the zoom host app.he supplied diesel unligaly.police come my home n arrest me.my car is in the police station. The police are not giving the car.police demand money

Booked a car by paying full amount and reached the pick up location, my documents were still not verified and was running into some issue with the document verification. Could not find the vehicle at the location, pinged the owner several times but there was no response. Waited for several hours in the scorching sun without any resolution. There was no way I could reach zoom car or the owner...it was frustrating and I had no other choice other than to come back to my hotel without the car. I see there is no compitition to zoom cars hence they don't care. I lost my money, time and would never hire zoom cars again.

Hi zoom,

Booking id- JPSNC84TX, On 20th feb 2023 a guest name Abishek sheron booked my car i20 sportz, HP 64B 6857 from the zoom host app. He hit a man brutally with my car at ghaziabad toll. It was captured on CCTV camera. That man third party was hot by the guest abishek sheron. Police came to my house with the FIR. Fir has been filled in his name. Police is calling me daily from abd asking his details address and phone number so police can catch him. I m not able to contact him. Pls help. He also damaged my car as well.
Pls call me
Arjun
Phone – 7838750897

Worst company, fraudsters be careful

I booked a Celerio Automatic for one day (booking ID: JPSNCXE0M) and was appalled both by the condition of the car as well as the service by Zoomcar.

I booked the car for 4pm on August 5th and it was delivered by the host on time, and this was the only good thing that came from it.

I reached a petrol bunk an hour later and was told that there’s a green liquid coming from the car, and upon inspection, I realised the coolant was leaking from the hood and through to the road.

I called up the host and he told me to make some adjustments to the car - why would I have to do this when I’ve paid Rs 6824 hoping for a car in good condition. I asked him to come and collect the car and he did so after about one and a half hour of making me wait in the petrol pump. He said that I will be refunded by Zoomcar.

It took Zoomcar about 4 days to refund me Rs 3731 which means they charged me Rs 3093 for driving the car for one hour - which is basically stealing money in my opinion.

Based on my experience, I would never recommend that anyone uses Zoomcar. Terrible experience.

I have been facing issues since 5 months and still there is no resolution for my concerns. There has been only automated emails and they are not bothered about the customer but they still call to ask why are we not listing the vehicle. A customer damaged my vehicle fendor, body, tyre, for which i spent around 20 k and they haven't supported a penny on this. I have evidence of all this emails and screenshot of their fake promises. Never ever attach your vehicle's to zoom ever. They are just good for nothing and scamming people. Zoom cars is a complete fraud. I am attaching some of the proofs here so that people believe that zoom cars is the worse.

Worst car service.
Making money by fooling people.
I have booked a car but car is not available at the location.
tried rescheduling the booking tried booking three different car but none of the car is a the location nor the customer car and host picks the call.
Nice startup to earn money.!!!!!!!

On 14th July 2023, Host has called us at 13.00hrs. and conveyed that the Car will be delayed and will be ready only by 15.30hrs instead of 14.00hrs. AS the host was trying to replace the headlights. However, we reached the Host’s location at 15.00hrs which was 14Km away from our residence and noticed that all four tires of the Car were in very bad shape particularly there were no treads were found on both the rear tires and were in unshaped which could not be used for longer trip especially in rain. The host has not come forward to replace the unshaped tires and even for replacement of alternate vehicle and we were standing there for more than 3 hours with our family members. He simply left the place by saying cancel the trip and book another car. We tried our level best to contact Zoom car Customer care Service but everything went vain, no one could be contacted. Then we tried to get the alternate vehicle by using the Zoom car.com, but it was showing very old car which was 20Km away from that location. We were puzzled to get the alternate vehicle and could not close the trip. We tried to cancel the trip but we were charged more than what we paid for the car. We were charged even when we selected “Host denied the car” or “Car is in a bad condition” option during cancellation. Somehow, we managed to arrange a Car from our friend’s circle and left the Host’s location by 18.30hrs. After one hour, to our surprise, we could receive a message as “Your trip JPSNCFC3X has successfully started. Please ensure that you return the car by 18.07.2023, 10.00PM to avoid late charges”. Then immediately we closed the trip by using the Zoomcar app. We have not even completed the formalities of taking photos in front of Car and showing the license of the person who supposed to drive the vehicle and not even we opened the car. So, without using the car how it is possible to start the trip? This it has created a lot of mental agony and disappointment to me and as well as to my family members, all responsibility stands on Zoom Car Service Provider only because we were not known the Host prior to that, only believing Zoom car, we booked the vehicle and made online payment for Rs.16, 650/-. There were no number or email id to contact Zoomcar. We wonder how could we have possibly reached out to Zoomcar in case of an emergency like an accident or a vehicle break down? We were receiving only WhatsApp messages and unable to contact Zoom car Customer care, no one is lifting the calls, we feel it is one kind of cheating because after receiving the payment on online, the Zoom Car Service provider is not showing any interest to sort out the problems faced by the customers. "WE LOST ALL OUR MONEY!" And we expect a call back ASAP! In this context, I am expecting a responsible answer and return of full payment made towards the same from Zoom Car Service Provider.

Zoom car did not provide the service and later refuses to refund the Money. Saying that I didnt not go to pick up what a joke and shame that you cant do much as the What's app messages that come to you while paying money are not replied to what there is no car at the said location and the email on the what's app profile is unmonitored and the phone number there is not in use. LOL so one way comms.
good luck finding customer care number on their website too... amazed to see that the team wants call logs of call made to an not in use number as it seems that they do not refund or support if we do not call and give proof of the same + emails aren't a medium of communication for logging refund request aghast how such companies are prevalent in India

Very bad experience. Worst customer support. JPSNCTM7Z. Was given a car with damaged front tyre. Even the spare tyre was damaged. Both Zoomcar support and owner told to get the tyre repaired promising the bill will be reimbursed. Also promised that the drop off time will be extended to compensate for the time lost in repairing. Even after uploading the bill and repair video, there is no response from Zoomcar support, except for the scripted response closing the ticket without resolving.

I would have given zero stars if that was an option. The company won’t last long as it’s a pure scam.nonsense extra charges will be slapped and they will eat up your refund. DO NOT BOOK FROM THIS SHAM.

Not trustworthy at all!

We booked a Renault Kwid 2020 (JPSNCDIVJ) GJ06PD4644 for the duration of May 27th 2023 6:00 PM onwards till June 3rd 10:00PM.

When we went to pick up the car, it has a small crack on the windshield, we took photos of it and uploaded it on their website. The next we noticed that the crack has slightly increased and immediately reported it to zoom car customer support. They gave the solution to return the car to the own and end the trip and that the payment for the remaining days would be refunded in 7 working days.

This happened on May 29th 2023. We returned the car to the owner at 2:00PM and ended the trip.

Since then I have emailed them multiple times, daily actually have shared the images of the damage which was already there and all they do is just send a canned response staring to wait for 48 -72 hours and the refund will be initiated.

It's has been more than 2 weeks now that they have not done anything about it and no refunded is issued.

They just keep postponing the process.

They are a totally untrustworthy service.

Please do not loose your money to them. They do not return your money.

I am still communicating with their team and it's a frustrating process.

HORRIBLE EXPERIENCE ANS A TERRIBLE SERVICE!!!

PATHETIC!!

SCAM in the making.

No contact number to connect when vehicle breaks down. HOST gave car with worn out tyres to put blame on us and get money.
Stranded on highway at midnight with family and nobody answered our calls. ZOOMCAR support is automated and only raises ticket which it will never update on.

AVOID AT ALL COST.

We booked a Renault Kwid (Registration Number: UP53 CJ 6484) on 25 May 2023 (Booking ID: JPSNCD5DO).

When we reached to pick up the vehicle, the vehicle was not in good condition and the fast tag was missing. The back gear was not working properly and engine had some kind of noice. We asked the car owner about this issue but she assured us about the fitness of the vehicle. After the assurance of vehicle owner, we started our journey.

Within a couple of hours, the engine got seized and the car stopped at the middle of the highway. We approached to the local machanic for the solution. After checking the car, mechanic informed us that the car was not serviced since a long time and the engine oil was nil, due to which the engine go seized. After this, we immediately informed Zoomcar on chatbot and called the car owner. Nobody helped us and hence we have to left the vehicle after the local Zoomcar person told us that he will make arrangements to pickup the vehicle.

Our trip changed into a horrible incidence and we had to bear a great business loss. Please issue the FULL REFUND as the car was not fit for driving. This is a kind of cheating and harrasment for us.

We have a team of advocates and I will file a lawsuit if Zoomcar denies the refund.