Zoomcar Anmeldelser 149

The car was booked for Tuesday at 9:00 PM with the facility of pickup and drop. However, I received the car only at 11:00 PM, as the driver arrived late for the drop. This delay was not from my end.

Now, I have reached the drop location and am trying to end the trip, but I am unable to do so because neither the customer support team nor the vehicle owner is providing the required OTP to close the trip.

I paid Rs 6297, when i got the invoice it was of Rs 1000 less. Chatbots have fixed questions and doesn't address this, email are followed by calls to only say that its not their issue and close the ticket. I would never go with them again

Refund not initiated from past 3 days neither customer support is getting connected waste don't suggest this to customers

Run. Don’t walk away from this company. They are absolutely the worst.

I have books ertiga car number is KL37F5544 and host name is akshayjith AK contact details(+91 79-69099769 )I didnt get any car host denied to deliver the car i didnt get any option for complaint host is misbehaving and abusing not picking my calls denied multiple times i have call more than 20 times but he always denied we waited for so long but he always cut my calls and i have no options for any complaints host told me i am in function i cant give u the car i want my money back 3104 asapy

BEWARE! They wouldn't accept my insurance and I own 3 cars insured by a major carrier. They also claim to have smoke sensors in the cars ... considering the very low budget facilty and staff, I seriously doubt it! I don't smoke and had the convertible down the whole trip but $450 was the smoking fee!! I took an Uber back to the airport because I saw several people waiting for the shuttle for a LONG time. There were also several customers complaining about fees at the counter. I saw at least four different rental car names being used as well... shady for sure!
The one star is for the car, which was very nice.

Extremely poor support from Zoomcar. They promised insurance claim support and repair coordination after an accident, but even after 10+ days there was no action, no response, and no responsibility taken. I had to manage everything myself and release the vehicle from the garage at my own risk. Very bad customer service and no accountability when real problems happen. Not reliable for car owners.

I hate to say this (genuinely) but one star is being generous. The rental pickup is not grouped with the others (such as Enterprise, Alamo, etc) but is accessed via a hotel shuttle. Not a huge deal but definitely not convenient. Upon arriving to the rental site, I found that there were three booths which were connected to webcams. The customer service was remote.

There were three different credit card machines in that single kiosk, which I found to be notable, though not necessarily problematic.

First, they requested more information than I have ever been asked to provide for a car rental. They asked me to scan the front and back of my license, the front and back of my credit card, and provide all of the details of my insurance policy. The biggest surprise was the insurance. The rep examined the details of my policy and then told me an additional $200 would be charged because my insurance policy did not have adequate “loss of use” coverage. I was renting a basic Toyota Corolla for $95 (that would probably not even be available at one of the major renters due to its age and lack of features). It is worth nothing that my monthly premium for my comprehensive car insurance policy is around $100, so this charge would have made my total triple the original price.

I told him I was going to cancel and rent from another company (I could see on Expedia that a much nicer car could be rented for the same price after this extra charge). Of course, the rep said “let me talk to my manager” after which he told me the charge would be only $50. I reluctantly accepted, because the process had taken me about 30 minutes at this point.

I was then told that there would be a $250 deposit. With all of these additional charges, my credit card would have been over its limit, so I used my debit card. He then told me I had to use the card that he was expecting. So, he had to refund the original charge, charge that to my debit, then charge the deposit to my credit card.

By this time, the man who was in the adjacent kiosk had cancelled his rental due to the surprise fees and excessive personal information requests.

Please do not, under any circumstances, rent from this company.

When returning my rental, a family of four was there renting a car. The woman who was finalizing her rental began to complain (everyone in the room could hear what was happening). Apparently, they were going to charge her an additional (non-refundable) $700, because her insurance deductible was “too high”. One by one, people in the room began to explain their own situations, which were not identical but similar in one way: we were each charged sizable surprise fees.

This seems to be the business model. A business like this cannot last long. Every person in the room was a dissatisfied customer prepared to give a 1-star review.

STOP CHARGING HIDDEN FEES. STOP RIPPING PEOPLE OFF.

Absolutely fuming with Zoom cars I had to stop the journey and get out with my children. The driver kept staring in the rearview mirror at my young daughter, so I informed the police.

Noom car vvv worst not good
Payment not received 25 days
Ple don't attached car
Noom not profit time west

Third class app and third class service , zero support dont trust on this aap they will betray at last time when you need the car and ask for more money and cancelled your booking with the reason of unsuspecious activity at your account, no options for minus ratings

Was not expecting literally a "zoom" call in a phone booth with someone who barely spoke English in Orlando, FL off site of the airport. Was also told that they would not accept my insurance as they did not participate (Allstate really????). Advised if we pass any tolls that they are $25 for each toll. They roped me into spending $325 for insurance and $15/day for 7 days for basic tolls. I knew better but was exhausted and fell into their "TRAP." The process also took 45 minutes with a line out the door waiting to pick up a car. Then you have to wait in another line to pick up keys. They advertise $2/day for a car. When it seems too good to be true, it probably is. Key fav battery was low, tire pressure was low and the passenger window would not roll all the way up for two days. No inspection of vehicle before handing off to guest. DONT RENT FROM THIS COMPANY!

Thank you for the service,Amazing customer service from Sharmila and Karan very helpful and professional pleasant service.I definitely recommend you to contact them.

Everything was wrong! Landedup in Ahmedabad, the owner refused to handover after we reached his location. Wasted time!! Very inefficient problem resolution from ZoomCar. Very very poor experience! Never again!!

Highly recommended very good service pressure pressure fee customer service five stars selection of affordable cars

I've used Zoomcar quite a few times. Most of reviews i saw below are from US where i guess this company doesnt even operate. Zoomcar is a marketplace where you need to book a good rated car with good reviews. I have taken cars mostly over 4.5+ reviews and havent faced an issue yet.

DO NOT RENT FROM ZOOM!! This company has poor business practices - they will tell you the 3rd party booking cancelled your reservation, but when you contact the company, you find out that's not the case at all. If I could give them zero stars I would. We reserved a mid-size SUV and when we went to pick it up - realized it was not onsite at the airport with other well-known car rental companies. So we headed to the address listed and when we arrived there were about 20 people in line ahead of us and there were only 2 customer service reps assisting everyone. As we are standing there, I could see that there were 3-4 couples standing around on the phone, who were not happy. I could overhear some of the conversations and some being told their reservation had been cancelled, which made me concerned, because they had also booked with the same third party that I had used. I checked my reservation and it was still showing. As I was standing there, I started reading the fine print and noticed that Zoom was going to put a $1000 hold on my credit card and if we didn't use their insurance, there would be an additional $250 hold on the credit card as well. I'm a FL resident and was renting the vehicle to drive to Alabama and while standing there waiting to be called, I noticed that FL residents were limited to 50 miles per day while renting in Florida. When we made it up to the counter, we were told that Expedia cancelled our reservation at 9am - which honestly was a relief at this point. I am now working with Expedia to get a refund; however, Zoom is now stating that we didn't show for the reservation and are ineligible for a refund. All I can say is it may have cost me $72.27, but it taught me a valuable lesson - if it sounds too good to be true, it probably is.

Experiencia terrible. Totalmente engañoso.

Reservamos este carro porque en la página aparecía a $14 USD por día, lo que daba aproximadamente $130 USD por una semana, que fue exactamente el precio que nos mostraba el total al momento de hacer la reserva.

Sin embargo, al final terminamos pagando $500 USD, algo completamente absurdo y abusivo.

Lo peor es que siguen mostrando precios bajos en la página para atraer a la gente, pero cuando llega el momento de pagar, el precio real termina siendo varias veces más alto de lo que inicialmente muestran.

Esto es una práctica muy engañosa y poco transparente. Uno toma la decisión basándose en el precio que aparece en la página, y después terminan cobrando algo totalmente diferente.

No lo recomiendo en absoluto. Si están pensando en rentar aquí, tengan mucho cuidado porque el precio que ven en la página no es el precio que realmente van a terminar pagando.

I suggest the hosts to not give the car to the zoom car company.. they are very big fraud company which is never gonna change their service.

Absolutely terrible! This company is a scam! I rented a car through Expedia and they charged me a smoking fee of $557 and I have never smoked a day in my life. Pay a little extra and rent a car somewhere else.