I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Se mere
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Se, hvad kunderne siger
Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Se mere
Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Se mere
Virksomheden har svaret
I placed my order before reading these reviews and was worried I’d been scammed especially as hadn’t had an update on dispatch several days after order confirmation. However, I got an immediate respon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.
Kontaktoplysninger
POBox 652, PR6 6PF, Chorley, Storbritannien
- 0800 644 0625
- info@zoekayjewellery.co.uk
- www.zoekayjewellery.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service from answering questions…
Great service from answering questions to placing and receiving order! Very fast next day special 1pm delivery FREE! What more can you ask for really.
Probably missing out on a customer base marketing the 3mm 20inch curb chains as female 🤨 it's an essential for every man, Iv always had a silver one but upgraded to white gold.
A++++
Highly Recommended
Fantastic goods as described which came the next day after ordering. Would definitely use again. Thank you.
9ct gold St Christopher
I ordered a lovely 9ct gold St Christopher and chain for my grandsons christening it arrived in a lovely box and well packaged it was free postage but the company paid over £7 tracked to send which I thought was a great gesture. I am very pleased with my purchase it is of great quality and something he will keep forever. I had looked at other companies selling similar item and was at least another £80 so value for money is excellent. Thank you so very much 5 stars from me. At some point I will treat myself as your collection of jewellery really appealed to me.
What a great jewellers
What a great jewellers , I email them about an item I wanted , they responded back within minutes, sent me am easy way to pay for it , and I received it the following day.
IN HTHE LASARS I HAVE BOUGHT 3…
IN THE LAST THREE YEARS I HAVE BOUGHT 3 9 CARAT YELLOW GOLD RINGS FROM ZOE KAYE. I HAVE ALWAYS BEEN HSPPY AND IMPRESSED WITH THE GOOD QUALITY AND CRAFTMSNSHIP OF EACH RING. TO SUM UP IM A VERY HAPPY SATISFIED CUSTOMER. JIM BYRNE.
None existent item, none existent customer service
Ordered a necklace hasn’t arrived after a week despite stating 1st class recorded male (not engraved so no excuses) now have to something else for anniversary.
Like others response to messages disgraceful service.

Besvarelse fra Zoe Kay Jewellery
Picture Pendant
This is my 3rd time ordering. But this was a present I bought my friend I was scared it was a hit or a miss . OMG Im blown away . I bought the picture pendant in white gold . Honestly I’m struck for words . It’s absolutely stunning it is actually better than the picture I sent to be used . It’s crystal clear the workmanship is second to none . Even engraved. I sat for 10 minutes looking at it it’s definitely Wow Wow Wow . I would honestly highly recommend Zoe Kay Jewellers 100% above high street . Thank you from the bottom of my heart for making this outstanding pendant I’ve had two done years ago and there nothing like this you need to look right up to it . This you look & can see who is on the pendant . The website doesn’t do it justice. All I can say is anyone thinking or looking at any piece buy it you won’t be disappointed. This is going to bring tears of happiness to my friends life . I honestly can’t thank you enough . And if you have any problems no matter how small you get a lovely reply back so quickly . 5 stars isn’t enough . But that’s all it allows you . I have now found my trusted jeweller for life . And now my family . & there friends are all looking to buy gifts . Your a star Zoe Kay . Xxxx
Just received my order of a gold photo…
Just received my order of a gold photo locket I am over the moon with this gorgeous little heart locket , it’s just the perfect size for my 8 yr old granddaughter birthday present, the quality is great! Engraving is just perfect. So glad I found this jewellery company so much cheaper than high street jewellers great service & delivery. Would definitely recommend them and will be using them again for any jewellery I want
Couldn't of been more helpful having…
Couldn't of been more helpful having been let down on a 50th Wedding anniversary present elsewhere contacted on Thursday item sent Friday arrived Saturday as promised at very short notice. Item is absolutely amazing couldn't be more pleased.
Just got my ring over the moon looks…
Just got my ring over the moon looks great thanks
Love my silver rosary
Love my silver rosary, it’s really beautiful ♥️
I’m so pleased with my purchase
I’m so pleased with my purchase, it is a stunning piece of jewellery, and my item was dispatched to me very quickly.
ordered a white gold locket
ordered a white gold locket , beautiful, no problems , thanks a million, take care
Excellent communication and excellent…
Excellent communication and excellent customer service
Would highly recommend
After sales care is second to none
Thank you
Quality customer service
I have used zoe kay jewellery on 3 occasions now, but this time they have surpassed themselves. I placed an order which I needed quickly, they responded to my request immediately, their communication has been prompt, they are reliable and efficient and products are excellent quality! Thank you so much guys, five star rating from me! 🌟 🌟🌟🌟🌟
Taken back without any problems
Had the item ordered before I went on holiday they held onto my bracelet I ordered for my niece till I got back and didn’t take long to come it didn’t fit my niece was too big they have taken it back with no problems and are in the process of refund, good company to deal with jewellery is beautiful aswell.
Terrible customer service
After waiting a very long time for dispatch (over a week) I was very disappointed to find my st Christopher had defects with black ash embedded into the engraving and a very thin chain which snapped within a week. The customer service is shocking, nobody responds to emails or messages on their social media channels. It’s only after i opened up a payment dispute for the item that I received any response, funny that. Even then I still did not receive the refund promised. Overall an extremely negative experience purchasing an item I have wanted for years, don’t understand how they can get it so wrong and would not recommend to anyone!

Besvarelse fra Zoe Kay Jewellery
No1 Aunt Chain.
I absolutely love my pendant. I could not believe my luck when I found the exact same pendant as I already had previously. The customer service and delivery service I received was excellent. The girl answered me very quicky and was extremely helpful. If anyone is looking for lovely jewellery try here. I would highly recommend this company to anyone.
This company were very helpful during…
This company were very helpful during my purchase. Great communication . Nothing seemed too much trouble . I was very pleased with my item . Thank you Zoe Kay Jewellery.
Still waiting for a refund
The piece arrived on the w/c of Mar 20th. The qaulity was not to my liking and I sent it back on the 23rd. 3 weeks later and no refund has been given yet...I'm waiting for a response and last resort will contact my credit company and get a charge back.

Besvarelse fra Zoe Kay Jewellery
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