Zoe Kay Jewellery Anmeldelser 

189
TrustScore 3.5 ud af 5

3,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Se mere

Bedømt til 1 ud af 5 stjerner

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

I placed my order before reading these reviews and was worried I’d been scammed especially as hadn’t had an update on dispatch several days after order confirmation. However, I got an immediate respon... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Smykkeforretning

Skrevet af virksomheden

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

189 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,7

Alle anmeldelser

(189)

15 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great service from answering questions…

Great service from answering questions to placing and receiving order! Very fast next day special 1pm delivery FREE! What more can you ask for really.

Probably missing out on a customer base marketing the 3mm 20inch curb chains as female 🤨 it's an essential for every man, Iv always had a silver one but upgraded to white gold.

A++++

10. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

9ct gold St Christopher

I ordered a lovely 9ct gold St Christopher and chain for my grandsons christening it arrived in a lovely box and well packaged it was free postage but the company paid over £7 tracked to send which I thought was a great gesture. I am very pleased with my purchase it is of great quality and something he will keep forever. I had looked at other companies selling similar item and was at least another £80 so value for money is excellent. Thank you so very much 5 stars from me. At some point I will treat myself as your collection of jewellery really appealed to me.

23. oktober 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

What a great jewellers

What a great jewellers , I email them about an item I wanted , they responded back within minutes, sent me am easy way to pay for it , and I received it the following day.

23. oktober 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

IN HTHE LASARS I HAVE BOUGHT 3…

IN THE LAST THREE YEARS I HAVE BOUGHT 3 9 CARAT YELLOW GOLD RINGS FROM ZOE KAYE. I HAVE ALWAYS BEEN HSPPY AND IMPRESSED WITH THE GOOD QUALITY AND CRAFTMSNSHIP OF EACH RING. TO SUM UP IM A VERY HAPPY SATISFIED CUSTOMER. JIM BYRNE.

16. oktober 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

None existent item, none existent customer service

Ordered a necklace hasn’t arrived after a week despite stating 1st class recorded male (not engraved so no excuses) now have to something else for anniversary.

Like others response to messages disgraceful service.

8. oktober 2023
Uopfordret anmeldelse
Zoe Kay Jewellery-logo

Besvarelse fra Zoe Kay Jewellery

Hi Darren

Thank you for your email.

The piece ordered has a delivery time of 5 working days as detailed in the product description.

On reviewing, we can see this shipped yesterday and delivered today.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Bedømt til 5 ud af 5 stjerner

Picture Pendant

This is my 3rd time ordering. But this was a present I bought my friend I was scared it was a hit or a miss . OMG Im blown away . I bought the picture pendant in white gold . Honestly I’m struck for words . It’s absolutely stunning it is actually better than the picture I sent to be used . It’s crystal clear the workmanship is second to none . Even engraved. I sat for 10 minutes looking at it it’s definitely Wow Wow Wow . I would honestly highly recommend Zoe Kay Jewellers 100% above high street . Thank you from the bottom of my heart for making this outstanding pendant I’ve had two done years ago and there nothing like this you need to look right up to it . This you look & can see who is on the pendant . The website doesn’t do it justice. All I can say is anyone thinking or looking at any piece buy it you won’t be disappointed. This is going to bring tears of happiness to my friends life . I honestly can’t thank you enough . And if you have any problems no matter how small you get a lovely reply back so quickly . 5 stars isn’t enough . But that’s all it allows you . I have now found my trusted jeweller for life . And now my family . & there friends are all looking to buy gifts . Your a star Zoe Kay . Xxxx

11. oktober 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Just received my order of a gold photo…

Just received my order of a gold photo locket I am over the moon with this gorgeous little heart locket , it’s just the perfect size for my 8 yr old granddaughter birthday present, the quality is great! Engraving is just perfect. So glad I found this jewellery company so much cheaper than high street jewellers great service & delivery. Would definitely recommend them and will be using them again for any jewellery I want

23. september 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Quality customer service

I have used zoe kay jewellery on 3 occasions now, but this time they have surpassed themselves. I placed an order which I needed quickly, they responded to my request immediately, their communication has been prompt, they are reliable and efficient and products are excellent quality! Thank you so much guys, five star rating from me! 🌟 🌟🌟🌟🌟

15. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Taken back without any problems

Had the item ordered before I went on holiday they held onto my bracelet I ordered for my niece till I got back and didn’t take long to come it didn’t fit my niece was too big they have taken it back with no problems and are in the process of refund, good company to deal with jewellery is beautiful aswell.

5. juni 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible customer service

After waiting a very long time for dispatch (over a week) I was very disappointed to find my st Christopher had defects with black ash embedded into the engraving and a very thin chain which snapped within a week. The customer service is shocking, nobody responds to emails or messages on their social media channels. It’s only after i opened up a payment dispute for the item that I received any response, funny that. Even then I still did not receive the refund promised. Overall an extremely negative experience purchasing an item I have wanted for years, don’t understand how they can get it so wrong and would not recommend to anyone!

3. april 2023
Zoe Kay Jewellery-logo

Besvarelse fra Zoe Kay Jewellery

Hello Christian Dixon

Thank you for your review.

The refund was processed on 11.05.2023 via PayPal - Transaction ID: 8E789619X5856681D.
This was confirmed and communicated via PayPal and also our email.
We request you kindly recheck your account.

We received no emails in our mailbox from your email address – only your communication through PayPal.

If you wish to discuss this further please contact us using one of the methods detailed at our website page below:
https://www.zoekayjewellery.co.uk/contact-us-2-w.asp

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Bedømt til 5 ud af 5 stjerner

No1 Aunt Chain.

I absolutely love my pendant. I could not believe my luck when I found the exact same pendant as I already had previously. The customer service and delivery service I received was excellent. The girl answered me very quicky and was extremely helpful. If anyone is looking for lovely jewellery try here. I would highly recommend this company to anyone.

8. maj 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Still waiting for a refund

The piece arrived on the w/c of Mar 20th. The qaulity was not to my liking and I sent it back on the 23rd. 3 weeks later and no refund has been given yet...I'm waiting for a response and last resort will contact my credit company and get a charge back.

22. marts 2023
Zoe Kay Jewellery-logo

Besvarelse fra Zoe Kay Jewellery

Hi Gian Maro

Thank you for your review.

As we have already communicated – the refund was processed within the timelines stated on our website.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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