zasilkovna.cz Anmeldelser 

Packeta and Zásilkovna appear to be the same company. When I placed my order, it was completely unclear that the parcel would go to a pickup box instead of the home address I provided. There was zero communication to my phone about the delivery, and they only hold the parcel for 3 days — ridiculously short.

Trying to contact this low-cost company is a nightmare. Submitting a complaint is practically impossible — they send a verification code that never arrives. Doing anything online is just as bad, and I refuse to install yet another pointless delivery app just to get my parcel.

Absolutely not customer-friendly or user-friendly.

Completely unreliable service and 0/10 customer service experience.
- lost package, no update for +10 days
- multiple emails to info@packeta, some 8-9 days later, I finally get autoreply saying: sorry, we're too busy, cannot get to your email, fill the form again 😲
- multiple calls to CS, another email telling me they will more delivery to another location, but 2 days later still nothing, I called them again and I was told: be patient, don't worry

I have used Packeta to send dozens of packages, but no more, because its enough to have 1, such horrible experience, to realize this is not a dependable service at all. I've also used Ceska Posta when I sold things online, sent +3000 items with them, and few were lost indeed, Ceska Posta/Balikovna is not amazing, but at least they have a clear procedure in place, with notifications, investigation number, when something goes wrong. Packeta/Zasilkovna seems to be a run by complete amateurs!

Never ever again. I don't know whaty has happen with the service, but ... It has been a week already ...no ifo about my parcel, no reply, no status update.
I am seriously not going to use the service ever. There are others.

Extremely disappointing experience – lost package, minimal compensation

I used Zásilkovna to send a package worth 3,500 CZK. The package was lost somewhere along the way and could not be recovered.

Despite the clear value of the contents, I was offered only 300 CZK in compensation, with the explanation that I hadn’t selected their optional “declared value” service – a detail that was buried in the final step of their app and not clearly communicated.

This means that even if your package is lost or stolen, the company accepts no real responsibility unless you happen to know about and pay extra for a hidden service. In my opinion, this is misleading and unfair to customers.

Zásilkovna handled my complaint with minimal effort, and their policy offers almost no protection to senders unless you jump through the right (unclear) hoops.

Not recommended, especially if your package is worth more than a few hundred crowns.

Very bad !!!
They simply don't even try to delivery

Terrible service. Didn't deliver to correct adress, and instead of deliver to a pick up shop 25 m. from my home, they delivered at a Z-Box far! away.
Lazy bunch that company.
Money expected back IMMEDIATELY!
1 star is far too much to give this company.
Not answering the phone, not reacting to ticket sent from the sender of the Package. Terrible Company. Horrible Service!

Absolutely disgusting, they destroyed our last delivery, 3000 czk loss on all of our products, and they don't offer any help or insurance, absolutely disgusting

If you file a complaint they answer saying that they do not offer any compensation

Obdržel jsem lékařské zboží doručené přes Zásilkovnu a musím říct, že zkušenost byla velmi zklamávající.
Oznamování na poslední chvíli
Doručení bylo potvrzeno v 8:30 ráno s termínem doručení ve 12:30 – tedy jen 4 hodiny předem. Očekává se tedy, že si během této krátké doby kompletně přizpůsobíme denní plán, přestože zásilka byla v péči Zásilkovny už 24 hodin.
Oceňuji rychlost doručení – nechápejte mě špatně – ale práce doručovací společnosti není jen o rychlosti, ale o kvalitním doručení. Být rychlý nemá smysl, pokud příjemce nemá čas se na doručení připravit.
Nulová flexibilita, žádná empatie
Kurier mi zavolal:
„Jsem tady, pojďte dolů.“
V tu chvíli jsem byl doma sám se dvěma malými dětmi – dvouměsíčním a tříletým. Slušně jsem požádal:
„Vzhledem k situaci, mohl byste, prosím, přijít nahoru? Můžu vám otevřít a máme výtah.“
Jeho odpověď mě šokovala:
„Já mám taky dvě děti.“
Zeptal jsem se:
„Máte děti v autě?“
Odpověděl:
„Ne, ale mám zásilky.“
Řekl jsem:
„Dobře… ale nemůžete na minutu zamknout auto? Dole je dost místa k bezpečnému zastavení.“
Znovu jen trval na svém:
„Ne, pojďte dolů.“
Požádal jsem ho tedy alespoň, aby přišel ke vchodu, abych ho nemusel hledat. V tu chvíli už rostla moje frustrace – zvlášť vzhledem k tomu, že ctím hodnoty jako empatie, vzájemná pomoc a respekt.
Neprofesionální a chaotické
Když jsem konečně seběhl dolů, kurýr stál u kufru svého auta, hrabal se v hromadě krabic a nemohl najít moji zásilku. Stál jsem tam a čekal 5 minut, než se v tom chaosu zorientoval – zatímco moje nemocné dítě plakalo nahoře. Byla to stresující a velmi nepříjemná situace.
Závěrečné zhodnocení
Jakou hodnotu má placená doručovací služba, když je méně flexibilní, méně přívětivá a dražší než například obyčejný Alzabox?
Zásilkovna někde po cestě ztratila smysl své služby.
Jak už bylo zmíněno, šlo o zdravotnickou pomůcku, takže se ptám:
Co se stane, když se objednávka týká omezené pohyblivosti?
„Objednal jsem si chodítko, protože se venku nedokážu bezpečně pohybovat, a kurýr po mně chce, abych si pro něj došel dolů...”
Už teď slyším tu pointu.
Ale co – on má přece taky dvě děti, takže k tomu asi nemůžeme nic říct.

one star is too many for this company. I live and work in a village to the south of Prague and the delivery address (Amazon) was my work address. It is open 24 hours a day, 7 days a week and always accepts deliveries for employees. Instead of delivering there, Zasilkovna delivered to a drop-off box at the eastern edge of Prague. 4 buses away from my village. I couldn't collect it during the working week and planned on going tomorrow. However, the storage period expires tonight. It is supposed to be possible to extend by a day (instructions on the website say to press the extend button), There is no extend button. I have e-mailed the company and received no reply. I tried two phone numbers for the company and got an automated in Czech. I held but was never transferred to a human. The package will be returned to the sender tomorrow.

Fraud by Zásilkovna!

Zásilkovna is illegally holding my parcel, lying about its status and ignoring official requests. They claim that the parcel is at Ukrainian customs, but Ukrainian customs has not received any requests.

I have already filed an official complaint with ČOI and am now preparing a lawsuit demanding compensation. If my parcel is not returned to the sender by February 18, the company will face legal consequences.

Be careful! If you use Zásilkovna, be aware that they can hold your parcels without explanation and provide false information.

They simply don't even try to deliver. At least a dozen bad experiences in the last months. This is what happens when a halfway functioning public postal service gets privatized and downgraded to a myriad of cheap subcontractors. With the result that the Czech Republic has become a wasteland when it comes to modern courier services, since Zasilkovna still holds sort of a monopoly on most parcel deliveries. The way not to do it...

Horrible! They didn't send any message with delivery details. Few days after, luckily I've checked my email on which was written that they've tried to deliver it but I was not picking my phone and that they'll send my package back. I spoke with some operator and she said they have a wrong number. I checked it and from my side there's no mistake. WTF? What about to send an email as well? Or if you can't reach the person to deliver, you can perhaps use your stupid zbox. You can't send back packages which are paid just like that, and it's coming from abroad.Horrible! I can't call it service. You have -5 stars. I am really mad!

Absolutely horrible customer service - especially for e-commerce stores. Anybody looking for a shipping provider - be aware and never ever user this service.

Thank me later...
We worked with them for more than 5 years and they are completely useless ...

Horrible service. All the time guaranteed.

Never pick up phones if you fail to open theirs while the shipping process.

Always deips the packages to the sketchy stores in Prauge.

Really sick and tired about them!

Absolutely horrible service, they are delivering for Fan Currier when ordering from Amazon for delivery in Prague. Calming to have attempted to deliver which is total rubbish.
Those two companies should be avoided at all cost, I will at least do what i can to inform Amazon about such a bad service. .

The worst delivery service. All providers are asked to stop using this service.
Only this company cannot find your address.
Just enter the address into Google maps
Communication is disgusting
Because he doesn't want to deliver your order

The worst delivery company ever!!!
They cannot deliver packages from Amazon.de every time saying the address is wrong even though it is not. Their system is not able to verify the addresses without Czech Characters but they work with a company like Amazon. They don't have English customer service. It is extremely difficult to speak with a customer service. and even today they said address was wrong so they returned(!) the package, and when I asked them to check previous orders and compare the address the customer service client was surprised as the address is always the same and correct. Really the worst service and delivery company ever!

Horrible. Delivered wrong package - the correct person and her address was clearly visible on the package - however someone put a little lower mailing label with my name and address. I immediately noticed this and attempted to return the package to the driver. He refused to take it back. Since I had the name and address of the correct recipient I contacted her - and - of course - this package actually belonged to her. My package was not delivered to her or me - lost…? Amazon.De needs to pick their shipping partners better!

So imagine this - you want to order something to the pickup point, so there is always somebody who can get your package, even if you're not in the area at the moment. You have experience with this kind of delivery, you ordered from 3 different companies this way. WELL LADIES AND GENTLEMEN HERE COMES THE ZASILKOVNA/PACKETA, THE COMPANY WITH ONE COLLECTIVE BRAIN CELL.
To get your package you have to be physically present in front of the pickup device, have the phone with exactly same number as in your order, app installed and bluetooth on. You can however redirect the package to another application so somebody else can get it. That is, if you have Czech android system (no, the vpn doesn't help), because you can't get the app from play store otherwise. If you got the app other way then guess what - you can't make an account without Czech phone number, even though you MUST have an account linked SPECIFICALLY to the number in the order. So frankly they will try to deliver something they know fully well is impossible to pick up by the customer and never reply to your emails. Great job.

Horrible. They just re-direct you package to different location without even asking about your preferences. New location is closed for next two weeks. If you want to call and complain about the situation, there is robot voice. After five minutes of absurd conversation, that would fit into comedy sci-fi novel, I was finally directed to help line, with approximately 600 people before me.
Thats not just it. To open their "boxes" you need to have app. So friendly for old people without smartphone, not to mention, that not everybody want to have 1000 apps for different services in their phone. And this other day, I wanted delivery into my hands. They re-direct it without asking. When I finally get in touch with someone from company, they admitted, that person who delivered the package, made a mistake. But when I ask, if they gonna fix it and deliver it to me, they just said: "No. YOu still have to go for it and pick it up by yourself." What a service, when you pay extra to deliver it to your hands, to just randomly drop it to some shop, that is open from 10 to 16:00, when you are at work.