Zappos Anmeldelser 

Worst experience ever …
I bought a pair of Hoka. Upon receipt I realized they have different sizing that other shoes so I asked for a return. The website showed a message telling I needed to call the store for that return. On the phone i was told that since I paid my items with a gift card I could not get a refund but a store credit. I explained that I paid with my American express not with a gift card . It took them 45 min to figure it out and they finally sent me a return label. 14 days after shipping it I still didnt get my refund. I called them again and they told me that they had received the shoes today ( of course) and it will take 30 days to proceed my refund !
No doubt those companies are going to go bankrupt… When you return a pair of shoes on Amazon you are getting your refund as soon as you drop the package …

What a scam , i m calling Amex to dispute the charge.

Zappos posted a response below but they keep on lying they were not able to assist me in any kind of way !

I had a frustrating experience, much like many others have mentioned. After being a loyal customer for over 10 years, I placed an order for two pairs of shoes for my son last night but never received a confirmation email. When I tried logging into my account, it was locked, prompting me to contact customer service. The chatbot eventually unlocked my account, but informed me that my order had been canceled. Not only was there no email confirmation, but I also wasn’t notified about the cancellation. The lack of communication and poor service was disappointing. I ended up ordering directly from the manufacturer for the same price. With so many alternatives available, this hassle just isn’t worth it.

Their customer service was out of this world. If every business did this well it would just be a breeze to live lol, but honestly just truly grateful. Thank you, Zappos and your easy style. It's truly appreciated.

As soon as I ordered I received a confirmation. Then my order was canceled with no explanation then I called and they did not answer so I emailed them and still have yet to get back to me. I believe this is a scamming website after reading the reviews. I would never try to purchase from this website again. BE CAREFUL OF THIS WEBSITE!!!!!!!!!

I ordered boots recieved confirmation and they apparently canceled my order because they may have ran out?!?! Then my Zappos account was locked and put on hold until someone is around to help me...never again. Absolutely terrible. Very disappointed when looking forward to my boots. No call no email and locked out of my account so i could check on my order, for no reason

they cancelled my order and closed my account because i tried to have a pair of boots shipped to me at college… so my shipping address was different than billing. according to zappos, that’s “suspicious account activity”. unfudgingbelievable. zappos sent me a nasty note, cancelled my order and closed my account for literally no valid reason. screw zappos, they don’t deserve your business.

Beyond unhappy with zappos and their customer service. They wouldn't help me, were rude, spoke to me like I was dumb. I'm beyond pissed. I got an item marked final sale and I was not happy with it. Clearly shows in the pic the shirt is white, but the color says lavender. The shirt showed up purple. I thought there might have been an error in the color description. Sorry, but if I don't get exactly what is pictured, or if an item shows up damaged or defective, idc if it's "final sale" those should be exceptions, and I should be able to get a refund for it. Beyond unhappy with this company and this makes me want to be done purchasing from them.

Edit: they ended up refunding me for the shirt, but I'm still beyond unhappy with customer service, and again with what I explained above.

I've become very suspect of the products sold by Zappos. Over the past few years I've now had two scenarios where I bought a pair of shoes directly from the manufacturer and at a separate time I bought a second pair, same brand, from Zappos. Both times, the shoe I got from Zappos seems to be of inferior quality. Materials seem cheaper, not as comfortable footbed, boxing and packaging seems more generic. It's almost like you're getting an outlet product that's specifically made cheaper. I have no proof of this but after two experiences I'm going to stay away from Zappos.

good experience with customer service and high quality.

Malisimos los zapatos para trabajar, no te respetan la garantia. 3 pares de zapatos, se rompen por dentro, 4 meses y rotos de donde va la protection del acero. Cuando quieres hacer valida la Garantia te dicen... tienen que ser nuevos o casi seminuevos, no nos hacemos responsible. No compren en zappos.

Zappos ..Scam

I ordered some shoes from their website. The shoes said not returnable. Completely understandable with an accurate website description. The website advised to order a size 6.5 and very clearly outlines the shoes to fit "True to size". To be safe, I ordered a 7. What arrived was a product that is the same size a size 6 from all other major brands. I reached out to them and they take no accountability for false advertising on their website and will not exchange the product or let me return it. Even today the website still advises all the same information.

Shoes arrived ahead of schedule. Less expensive than anywhere else. Didn't fit, and return process was excellent. Customer service was superb. The agent said it's a great place to work, too. 6 stars!!

I guess I should have checked some reviews before I made a purchase. Thats not really like me. In my defense I FINALLY found a pair of boots for work. And they were the last pair I could find in my size.

Anyway....I will NOT be making that mistake again!! I am ticked off!

So I ordered a pair of boots for work. Took me months to find them. They were supposed to arrive yesterday. But nothing. I tracked the package and got 2 different results. (Figures) Anyway...one says that it is still in transit. The other says that it was delivered to the SELLERS locker. (Scratching my head.) Since when does Zappos have a locker? Turns out that they are part of Amazon etc etc. Like almost everything else. So they were delivered to an Amazon locker that I cannot get into. Now I have made PERMANENT ARRANGEMENTS with Amazon to never deliver my packages to the locker unless otherwise stated. EVERY order placed with Amazon has that specifically written in the shipping directions. They took it upon themselves to make some kind of deal with the rental office. Without my consent they re-routed my packages to the lockers. They have no idea what they are putting in there. They left an expensive package of paints in those lockers in sub -zero temperatures, ruined the paint and refused to refund or send me a new one.
Honestly Amazon has gotten way to big for their britches. They need to know that they are not all of that and a bag of chips! As a matter of fact in the recent year I haven't been able to do any business with them that hasn't resulted in a major headache. This would be a perfect example.

So after we figured out what happened to the package, Zappos customer service told me to handle it MYSELF! That I should call Amazon and figure it out! Can you believe it? And after that was said they refused to answer me any further. I think that is a BIG pile of .............(your choice)

I find it abominable that the world has gotten like this. Use ya and abuse ya. Every man for themselves. "We've got your money now we have no use for you" kind of attitude. At a time when this country/world is hurting the most from things the average guy has no control over. Now we have to worry about it from EVERYONE AND EVERYTHING that we deal with. Someone always looking to get something that they do not deserve for nothing. Or better yet....WHATEVER they can get you from you period. I work 6 days a week including holidays. I worked all day Labor Day to pay for boots to WEAR 6 days a week! And now I have to make calls and chase them down. Because the people that sold them to me cannot be bothered.

PROCEED WITH CAUTION!!! Is the best advice I can give.

They sent me dirty, used, worn NB shoes!

They get a second star since I got a quick refund.

How could this happen?

The box was open...

*Update they get a 3rd star for responding... that's at least worth something.

Was not impressed when I texted the main number about canceling my order and the rep repeatedly asked for my last name. He couldn’t find my order. Turns out it was under my maiden name. Couldn’t he have found it with my order number that I sent???? It really slowed down the process and he just sounded like I didn’t have an order. Very distressing.

They cancelled my Credit Card order twice and when I called, this is the explanation I received "I'm not sure why your order was cancelled, we're having a problem with orders with Customers logging in as "Guests" rather than existing customers. That absolutely makes no sense to me, that's not how a legitimate company does business.

Bought a bunch of items directly from the website and they provided me with tracking number, after several days appeared delivered and it was not (obviously 🙄) when I contacted customer service they said I need to contact the courier which doesn’t even exist. Scammers

I've had a Zappos account for years. I recently ordered a pair of boots for my daughter's 22nd birthday. I received a confirmation and estimated delivery. The boots never arrived. Despite the fact that I used a perfectly good and up to date Visa card when ordering online and despite the fact that I received a confirmation, they cancelled the order. I learned by calling Zappos that they didn't send the boots because I hadn't ordered anything in two years from Zappos. I pointed out that this was a strange policy as I could have just ordered the boots without logging in to my Zappos account and they would have shipped them. The representative on the phone had no answer for this. I said, this is a crazy policy, I'd like to register a complaint, who do I speak to? She said, we don't have a complaint department, there isn't any way to register a complaint. Wow. I was pretty stunned. I had thought Zappos was a customer-friendly service. I will never order from them again.

Same happened to me I ordered thinking it was Zappos and it took forever and the shipping was from china and it says it was delivered and it never arrived. I’m calling my credit card company tomorrow and filing a claim.