Zappos Anmeldelser 

Last week I ordered ten cloud water proof grey men's shoes this morning, they arrived this morning, I opened the box, the shoe was wide on my feet, I was skeptical, the toe of the attackcabin was scratched and I looked underneath, they sent a muddy but washed shoe, I didn't believe it, I called the customer, they just sent me an emoji that showed that I could send it back to the aba and they were a dry sad, I chose this site as reliable, the main definitely fraudsters, they don't even apologize, they definitely recommend it. Last week I ordered ten cloud water proof grey men's shoes this morning, they arrived this morning, I opened the box, the shoe was wide on my feet, I was skeptical, the toe of the attackcabin was scratched and I looked underneath, they sent a muddy but washed shoe, I didn't believe it, I called the customer, they just sent me an emoji that showed that I could send it back to the aba and they were a dry sad, I chose this site as reliable, the main definitely fraudsters, they don't even apologize, they definitely recommend it. Last week, I ordered ten cloud water proof gray men's shoes, they arrived this morning, I opened the box, the shoe was wide on my feet, I was skeptical, the toe of the attack cabin was scratched and I looked underneath, they sent a muddy but washed and worn shoe, I didn't believe it, I called the customer, they just sent me an emoji that showed that I could send it back and they were a dry upset, I chose this site as reliable, the main is definitely fraudsters, they don't even apologize, I definitely don't recommend it. Last week I ordered ten cloud water proof grey men's shoes this morning, they arrived this morning, I opened the box, the shoe was wide on my feet, I was skeptical, the toe of the attack cabin was scratched and I looked underneath, they sent a muddy but washed and worn shoe, I didn't believe it, I called the customer, they just sent me an emoji showing that I could send it back to the aba and they were a dry sad, I chose this site as reliable, the main is definitely fraudulent, they don't even apologize, I definitely don't recommend suzde janmayi Last week, I ordered ten cloud water proof gray men's shoes, they arrived this morning, I opened the box, the shoe was wide on my feet, I was suspicious, the toe of the attack cabin was scratched and I looked underneath, they sent a muddy but washed shoe, I didn't believe it, I called the customer, they just sent me an emoji that showed that I could send it back to the aba and they were a dry sad, I chose this site as reliable, the main definitely fraudsters, they don't even apologize, I definitely don't recommend it, don't be fooled. Last week, I ordered ten cloud water proof gray men's shoes, they arrived this morning, I opened the box, the shoe was wide on my feet, I was suspicious, the toe of the attack cabin was scratched and I looked underneath, they sent a muddy but washed shoe, I didn't believe it, I called the customer, they just sent me an emoji that showed that I could send it back to the aba and they were a dry sad, I chose this site as reliable, the main definitely fraudsters, they don't even apologize, I definitely don't recommend it, don't be fooled.Last week, I ordered ten cloud water proof gray men's shoes, they arrived this morning, I opened the box, the shoe was wide on my feet, I was suspicious, the toe of the attack cabin was scratched and I looked underneath, they sent a muddy but washed and worn shoe, I didn't believe it, I called the customer, they just sent me an emoji showing that I could send it back to the aba and they were a dry upset, I chose this site as reliable, the main is definitely fraudulent, they don't even apologize, I definitely don't recommend it, don't be fooled by it.

Absolutely disappointed and infuriated by this company. I placed an order and when it didn’t arrive, I checked my order only to discover that it was cancelled. I was not notified of the cancellation or reason of cancellation. I contacted customer service via live chat, and the service representative was, to her credit, great. She said that the payment did not go through, but I was never notified of this. As this company used my Amazon sign-in and payment information, I do not understand why this payment didn’t go through, when ALL of my other orders using the same payment method have been processed without issue. What really upsets me is that I was not notified immediately when payment did not process, so I did not get an opportunity to address the issue. Of course, now the item I wanted is no longer available in my size or desired color. This complete lack of basic customer service and communication make me certain that I will never be shopping with this company again. Absolutely ridiculous.

I ordered a pair of shoes from Zappos, scheduled for delivery today. However, I received an email stating that the delivery was delayed and would arrive between Dec. 31 and Jan. 2. I called to cancel the order, explaining that I would be traveling during that time and would not be home to accept the package.

I emphasized that I live in a large city, where a package left unattended on my doorstep for several days could invite theft, damage, or even a break-in. Despite my concerns, I was told the order could not be canceled. Instead, I was offered a coupon and a credit and told not to worry about whether the package would still be there when I returned.

I explained that my primary concern was not the item but the risk to my home's security. After consulting a manager, the suggested solution was for me to leave a note on my front door directing the delivery person to place the package in an inconspicuous location. I pointed out that leaving such a note would only highlight that my home was unoccupied, further inviting unwanted attention. They then suggested we ask a neighbor to collect the box; I explained that I had only recently moved to this area and did not know any other homeowners.

This experience has been deeply disappointing. Focusing on the item over my home and personal safety was frustrating and unacceptable. Additionally, the coupon offered holds little value, as its savings are typically built into the item's price.

I asked if they could delay the order or divert it to the address where I would be staying. The answer to both questions was no.

I will never order from Zappos again due to this poor service.

Terrible site, not only do they mix every type of shoe into your search but they can't even separate the men's from the women's shoes.
Don't waste your time you'll and up frustrated and with no shoes.

Terrible experience. Ordered a christmas gift at the end of November. Recieved an email that my item was shipped and out for delivery December 7, my credit card was charged. In all the packages we received during this time we assumed that it was delivered but whenthe email was checked it still said "out for delivery". I texted the support team today and while, yes they were responsive, the response to my inquiry was jarring. Apparently, they were out of stock of this item and it had never shipped. They charged my cardand if I didn't reach out to check on what was happening, they would have kept my 200$ and never emailed or reached out. Do NOT waste your time with this site.

Got my shoes in the mail and the heels are falling off. They said the only thing they could offer me was 10% off the shoes I pair 140$ for

I had been a Zappos customer for 10+ years and had accumulated a decent amount of credit in their loyalty program. Placed a recent order while out of the country and they apparently flagged it as fraud and locked my account. After contracting customer support they said they should have sent an email- I didn't get one (checked spam as well.) They said they would reach out within five business days to have it reactivated (and fix my order that was canceled.) I got zero follow up so after two weeks I reached out again. Customer service transferred me to billing who put me on hold and then hung up. This is extremely suspicious as I have a credit on my account and suddenly my account is just gone. I am wondering if this is happening to other customers who have credits...

I ordered a wallet for a Christmas exchange, what I received was a damaged, dirty wallet with no tags. I sent the package outside of the United States, so they do not provide any solution. I do not recommend buying from this page, they sell used and damaged things.

Wow. I just had never remembered such inattentive and slow shipping out with my $315.00+ order. Placed on 11/29/2024 and still hasn't shipped out or arrived as stated, Dec. 5 - 9th. I don't believe the falsehoods they tell me anymore. They lie, or they're just incompetent. My wife contacted their customer services by phone. They've said after I become a VIP status and after this order, the subsequent future ones would arrive much more quickly?! Makes no sense. They either "jack" you around purposely, OR they're just that incompetent. Worse yet, they don't care. I once held Zappos in a higher regard. No more. I'll just go locally and buy (it faster) where I live.

I ordered a pair of shoes from zappos tru the Amazon at work program I got an email saying package delivered but I didn't receive anything I called customer service and was told to wait 24 hours because sometimes they mark a package as delivered before its actually delivered 24 hours later still nothing so I called again they sent out a replacement same thing happened it said delivered but did not get anything they said to wait another 24 hours i called 24 hours later and was told to submit a report to the police and zappos was going to do an investigation to see what happened to my packages

Shortly after I posted this review I got an email saying my zappos account has been permanently closed

It’s a straight up SCAM. After seeing this comments I WAS going to purchase but after so many people complaining about wrong orders coming in or just their account being locked with no refund? You guys aren’t even a real company. It’s literally a scam. Not one person has gotten the correct shoe they ordered, or didn’t get a refund… how is this company still running. I’m thinking about reporting to ftc & bbb…have fun going to court Zappos lol this is the start of your downfall I promise you that. You’re sick being so comfortable taking peoples money like this.

They have off shored customer service and it is nothing like it used to be . I waited 2 weeks for a pair of shoes and had to make 4 calls to customer service to check on them . I’m done with Zappos

Ordered an item, received confirmation and then the order was "cancelled" just as several people below have stated. I changed my password and tried to log into my account and then my account was locked. Customer service stated that they were protecting me, from what? Zappos used to be a good shoe company. I will never order from them again. My credit card better not have been charged or I will file a complaint with the BBB and the FTC.

I bought new Hoka Kaha and arrived Hoka Anacap used

Zappos create platform on which pay people to create fake reviews. But before get paid commissions you need to "invest" your own money and if you don't have enough money and not finish 38 tasks there no way to get your money back. Dodgy business connected with creating fake clients accounts and crypto currency. Scam scheme business. Better stay away.

Locked my account for no reason when trying to order an item that came back in stock. By the time customer service was able to help me unlock the account, item had gone back out of stock. They refused to offer any kind of concession for the inconvenience.

I placed an order for shoes and received a confirmation. I received another email minutes later telling me that the order was canceled and my account is closed. I hadn’t created an account. I tried checking out as a guest. So I contacted customer service and they encouraged me to create an account. I then proceeded to create an account and re-order the shoes. I received a confirmation, followed by a cancellation once again. I tried calling customer service back and no one answered. I don’t know what this company is doing, but it seems like they’re trying to drive customers away.

I ordered an item from Zappos recently, I was sent a confirmation 1st, then I got a cancelation notice plus i was locked out my account. A charge is pending on payment acct but not deducted. Changed my password and I still can't get in to the site. I have shopped on here for years and now I prolly won't ever, Sad

Wow. When did Zappos become so awful?! I used to be it’s biggest fan…
Last January I returned a Timberline Madsen size 13 to Zappos. It was my error. I was supposed to send back a Timberline size 1.5. Unfortunately, I sent the Size 1.5 back to the retailer where I had purchased the size 13. For some reason, Zappos notified me months later using an old email address (not the one I had placed the orders of the past several years with) that I was locked out of. In November (10 months later!) my husband managed to get into the old email account and found a new email from Zappos saying that we never sent the boots back and that they were charging $85.60 back on our original payment method. I spent an eternity on the phone with Zappos customer service this morning. They were charging for the original size 1.5 which they hadn’t received back. Fair enough. But what about the size 13 (the same boot) I had sent back by mistake. Could I have them back since I had not bought them from Zappos and since Zappos would not refund for that purpose? No, I could not have them back. I assume they went into Zappos inventory and were sold.
Really bad business practice, if not fraudulent.
I once adored this stinker of a company.

The worst customer service on the planet. One day my order is shipped, the next day it is cancelled without my authorization. One day my order has arrived, and then, oops, it is cancelled because it is out of stock. Stay away from this company. Shop locally if you can.