Zappos Anmeldelser 

I recently had an extremely frustrating experience with Zappos that I feel compelled to share. I placed an order on Zappos using my credit card, which was processed without any issues. However, shortly afterward, my order was inexplicably canceled, with Zappos claiming a “billing problem.”

Understanding that I might have accidentally used a different billing address than usual due to the rush (I used the “same as shipping” option for a faster checkout), I immediately contacted Zappos customer support to clarify the situation. The representative assured me that the issue would be resolved and advised me to place a new order using the correct billing address. I followed their instructions, only to find that my new account was also banned.

Instead of providing me with a solution to the billing issue—such as verifying my identity or offering alternative payment methods like bank transfer, wire, or PayPal—Zappos simply responded with a generic message citing their company policy. This lack of customer support is not only disappointing but also highly suspect.

To add to my concerns, I successfully placed an order on the official Arc’teryx website using the same credit card without any issues, which further confirms that the problem lies with Zappos, not my payment method.

What makes this situation even more suspicious is that Zappos is currently running a big sale on Rakuten with a 12% cashback offer. My suspicion is that they saw I was using Rakuten to get cashback and decided to cancel my orders and terminate my account to avoid paying out the cashback rewards.

This is a serious issue, and I intend to report this to the Rakuten team as well. Instead of helping a loyal customer resolve a simple billing issue and complete their purchase, Zappos chose to hide behind their company policy and refused to provide any assistance.

I would advise others to be cautious when shopping with Zappos, especially if you’re planning to use cashback services like Rakuten. My experience suggests that Zappos may prioritize their own financial interests over customer satisfaction and fair treatment.

Final Thoughts: Zappos needs to reconsider their approach to customer service and address these kinds of issues more thoughtfully. Until then, I would recommend exploring other retailers who value their customers and are willing to resolve issues rather than simply terminating accounts.

as of 10/16 2024 I have not received any emails from support team trying to fix this issue.

When I ordered I was not informed that item ordered was shipping from China and would take a significant time before it arrives. If it ever arrives!!

Zappos.vip scam artist, do not buy from the website do your research. Do not trust them or valuezilla. No good reviews. Don’t buy from any social media advertising.

They just cancel my order and never refund my money back ! also they close my account. This is my first time buying from this company and the last !

Ordered 2 pairs for my niece and nephew. Received exactly what I ordered and even before expected date . Sizes were accurate and the site is very easy to navigate. I will definitely be using site again !good prices and shipping isn’t outrageous either

Randomly cancelled my order and closed my account,
my order was for some things I needed for my vacation so now I'm put out. I've had a zappos account for over ten years, no problem. I also went through my amazon account to pay because they said it offered perks, my Amazon account is also very established.

Virtually worthless in terms of customer service. I tried to setup a safety shoe program for the company I work for, which would be buying hundreds of pairs of shoes a year from them, and they wouldn't even allow us to contact customer service on the test pilot to simply ask a question. Going through their chat tree just to ask to get a point of contact resulted in only a refusal. Go elsewhere if you may need to talk to somebody, may need clarification, may a return at some point in the future, etc. As bad as Amazon, which makes sense since they are owned by them.

STOP!🛑 DO NOT PURCHASE FROM THIS SITE!! ITS A SCAM!! I ORDERED SHOES AND NEVER GOTTEN A TRACKING NUMBER BUT IN MY EMAIL IT SAYS MY PACKAGE WAS DELIVERED BUT I NEVER RECEIVED THE ITEM. DO NOT PURCHASE FROM THEM. SHUT THEM DOWN FOR FRAUD!!

I ordered a pair of women’s size 9 vans for my GF and was sent a women’s 7.5. I sent the shoes back and they arrived at the facility 2 days later. Here I am over a week later waiting on my money to be refunded. Zappos is garbage. Save your money

Zappos sucks now days it's not what it used to be when the original owners ran it. They cancel your order and don't even notify you and when you call customer service they hang up on you. They suck now days not what they used to be.

I just ordered some return address labels from you. YOUR PRINT IS TOO SMALL, I can't even read my own name.

Created a Zappos account years ago and when reloggong in had to update my password. I made an order I was very excited about. A week went by without any shipping updates. I tried checking my order status but my account was blocked. Zappos never notified me of my account being blocked. I chatted with customer service on an awful outdated chat application and was finally told my order was canceled. What an awful, unprofessional company that I'll never do business with again. I found the same shoes for a lower price on Amazon

Good luck on getting your returns processed. They are absolutely horrible and slow. They sent the wrong size (not what I ordered) and 3 weeks later I am still waiting for them to process the return.

I have purchased a few pairs of shoes from Zappos. I was happy to be able to return a pair of shoes even after wearing them a few times. I absolutely hated them. I plan on replacing the shoes that I didn't get from another company with an order from Zappos.

I returned a pair of shoes - had to call for return and rep explained to me that I was a VIP member and would get refunded same day my return was rec'd. That was approx 10 days ago. It's also very difficult to communicate electronically with Zappos - you have to call if you can locate the phone #. I replied to the email I rec'd with my order and ofcourse it says that email address is not monitored.

I ordered black size 40 and received brown 42. Customer service was horrible to deal with!

The item i purchased (a pair of pants) on zappos - was never shipped. It was shown as a delivery that was supposed to happen last week. Since there was no tracking number provided and my card was charged - I had to search for the phone number and call them. They were holding me on line for 23 minutes, after they've notified me that item is not available. They stated that they cancel my credit card authorization at the time of my call. I informed them that what they did - is a FRAUD. They dont' have the item, they never notified me as a customer, instead - they charged my credit card, making me to believe that my item is on the way. They were hoping that I would never call them to find out where my item is! Horrible! Never again! they were offering me 10$ coupon and I told them to keep it - I will never shop again with them

Zappos will not sell you footwear unless you create an account, you have to "sign in" with your Prime account, Google etc to complete a purchase.
I kept trying to complete a transaction without signing in and further giving them access to me, and it would not go through.
I called Zappos customer service and was informed that this strong arm tactic is business as usual for them.
I used to buy from Zappos, I refuse to be strong armed by a company that was taken over by Amazon and now only cares about mining customers data, not the customers experience.
I urge all of you to seek out other more user friendly options when purchasing footwear.

"Please be advised, due to billing issues, we have cancelled your order and closed your account."
I got this message today immediately after placing an order with Zappos for a pair of shoes. I have no idea what could have prompted this message, so I tried for 3 hours to call the number in the message. No answer - for 3 hours! What has happened to Zappos?! I have bought many pairs of shoes from Zappos over many years. No more. I ended up buying the same pair of shoes from Amazon for less $. I read that Amazon bought Zappos. So sad - exceptional customer service used to be their brand. Now apparently NO customer service!

Zappos used to be good. I tried to buy a pair of shoes online and it kept getting the wrong address even after changing it twice. I tried to call and after a hold I heard a grunt and dead air. I called back and got a foreign call center with a heavily accented person. No thank you.

When Zappos saw this they asked for my more information and my reference number, which I don't have since I did not even make an order. That way they can say I am not a customer and my review can be downgraded. But my review is honestly my poor customer experience with Zappos. If you want to compete with the Big A you need to up your game.