YSL Beauty Anmeldelser 

Terrible experience with this company!!!! Waste of time!!!

5* pour le marketing du site et 0* pour le service client ; commande passée le 11 11 2020, envoi indiqué sous 1 à 2 jours ouvrés, confirmation avec facture alors que la commande est toujours en statut COMMANDE EN PREPARATION.

Service client injoignable,
impossible d'annuler la commande en ligne.

Je recommande fortement aux consommateurs de régler leurs achats YSL BEAUTY via Paypal en terme de garantie.

Je ne renouvellerai pas l'expérience avec cette marque

I really like their products but will never ever order from their website.
I received someone else order tried to call them but no chance to get through to anyone in customer service line , send them an email they advise me to send wrong item back to get refund that was back in September since then no refund no email advising of qhats happening i guess I will never see me money back or products i have ordered, didn't expect that level of service from company like YSL !

Twice I have ordered from here and twice I have had the orders cancelled for no stated reason.

Highly recommend! Cannot fault this company at all! Will be ordering again thank you so much!

Horrible customer service she even yell at me don’t ever buy from here

Total scam! They print there own label, in my case they print one weighing 5LB, but package only weight few oz. I knew something was missing and i was right 2 out of 3 items btw. I called they assure me they got it right and they were rude as hell. Not to mention it took forever to get a hold of live person. Long story short I call my credit card company n sort it out. Stay Away! Is much better getting from Sephora or Macy!

Pass your way... Or buy knowing that if you never received a package « proven to be delivered » by UPS, they will never reimburse you or do a new shipment... Some smaller brands with way less money do trust the costumer and would do it, they don’t !

I got one of their mascaras on my bday and they are awful. It was very disappointing xx

This is the first time that I receive order that missing item. I thought they was a big design name and this would never happen . My replacement order was cancelled. Email 10 times within a month , non of them get reply, call and no one pick up the phone at all. Customer service chat is B I T C H I N G

scam. Didn't send me the products and always use IT issue as an excuse. Really hard to access the customer service. And they sounds like a group of rude B I T CHes

Après 7 jours, j'ai enfin reçu ma commande. Alors quil était stipulé 1 à 2 jours. Bon laissons la faute à la poste lol. Commande d'un mascara avec comme promis 5 cadeaux gratuits ! Eh bien non, le mascara est arrivé seul chez moi. Je téléphone à plusieurs reprises bien sûr, car service très surchargé (à se demander pourquoi ?). Et là, on me répond : mais madame , nous sommes en rupture de stock et vous n'aurez rien de plus !!!! Bête que je suis, j'aurai dû deviner ! J'ai demandé un bon de retour avec insistance et voilà mon mascara retour à l'envoyeur. Ou le personnel est incompétent ou la marque à vraiment des soucis à se faire ? Mais c'est sûr que je ne commanderai plus chez eux ! La prochaine fois je regarderai les avis avant de commander. On ne peut plus faire confiance, même avec une grande marque.

Worst customer service ever!

I placed my order and forgot to apply coupon, I call and email them immediately to cancel/change order but no reply. Customer service call takes 3 hours to get thru. They promised to add that coupon to my order and refund me but it just never happen... Stay away from YSL beauty!

I hate writing negative reviews especially given the current crisis but YSL Beauty has done a horrible job. I placed an order on 6/15, knowing it might be slightly delayed, but still arrive relatively close to a birthday on 6/20. I was VERY wrong. It's now the fourth week and while I've received a tracking number (on 6/30), said number hasn't updated beyond "a label has been printed", late on 6/30. There's been zero updates so far and no one from customer service has reached out to me despite their insistence that someone would within 3-5 business days after I asked for an escalation and then a cancellation once they made it clear it wouldn't ship for a while. But they couldn't cancel it because of the small window to complete said cancellation....even though the item didn't "ship" (printed label) for another few days and STILL hasn't technically shipped. There should be clearer information on the site that they're having massive delays but as of right now they don't give you any timeframe to work with so you can't plan anything. Avoid shopping here. I will never buy from them again and because of the crappy and conflicting service, I'm debating not buying anything YSL again.

Arnaque ! Le cadeau promit (eyeliner) n est pas joint a la commande. Et a la réclamation, on vous répond rupture de stock ! Surprenant pour un produit disponible a l' achat !!!
Je ne pensais pas que une telle grande enseigne jouait a ça ! Quelle déception !

Everything that could went wrong with my YSL order. 1-2 business day shipping meant 1.5 weeks, which was too late for the occasion of the gift. Also, the order over $100 did not qualify for a gift as YSL decided to ship the >$100 order in two separate shipments each valued under $100. Customer service did not answer emails until a month. Normally you also have to pay for return shipping, but thankfully I had Shoprunner and got that for free. Never again!

DO NOT EVER THINK ABOUT BUYING ANYTHING FROM THEM!!!
I ordered a 3pcs gift set cologn on may 28th, and they send me a fake shipping tracking number which means they have only the shipping label but thay haven’t shipped it yet( it means they didn’t bring the item to post career center). I call them 3 times( after waiting on phone for a couple hours to answer my phone) to ship my order, and all the three times they said they will send it, but nothing they did. They are lier. At the end, I asked them for refund but they said the item should at first arrive then I can return it, so it means they don’t wanna give my money back. The worst website which I buy something. I asked my bank to step in to cancel my transaction.

It’s been almost a month since I placed my order and I have not yet to receive my order. I need a refund.

Do Not order from these people...I’m so sick of them I have a headache. Why would you put estimated delivery June 4th when the package has not left your building. Why is it that this order has to take much longer to get to me when I ordered something else after that it supposed to show up tomorrow. What in the F is atually wrong with you guys. Give me back my money if you’re unable to ship the order I’m so sick of this I can’t believe I still ordered after. This was ordered early May and it’s a headache to receive the order. I called at 11 am this morning to get a call and now it’s 2:00pm and still no call back. What the hell are you guys doing? Refund my money if you can’t ship the order. So sick of you guys

After placing my order on May 8 I contacted their customer service department only to have to wait 3 hours on 5/17 for someone to answer. The representative told me I couldn’t change my shipping order but I could change it through ups once my order had shipped. At this time my order was still processing. On 5/18 I get an email saying my order was cancelled. After finally reaching a representative she told me my order was cancelled because I had used two promo code 1. For being a first time buyer (10%) and 2. The code “happy” for the site wide sale they were having of 20% off and free shipping over $50.
When I was placing my order, nowhere did it say that I couldn’t apply two promo codes. The site let me place the order without any trouble. If I wasn’t able to do so, then why would the site not give me an error message as many other sites do when competing promo codes can’t be used together.
The rep told me I could place the order then use just 1 code. However, that code is no longer active so I’d be unable to do that. I’d have to place another order, then contact customer service again to see if I can get the promo applied retroactively.
Needless to say I’m not going to do that.