YSL Beauty Anmeldelser 

A fuir !
Le parfum le plus cher manquait dans le colis. Inadmissible pour une telle marque !

Sur 2 eaux de toilette commandées, il en manquait une dans mon colis, c'est clairement un employé malhonnête qui s'est permis de voler avant de fermer le carton et je suis loin d'être une exception, après avoir téléphoné à ysl l'employé me demande de retourner le colis au lieu de me renvoyer le produit manquant à défaut de le rembourser, pour une telle marque avoir ce type de problème et des employés incompétents est inadmissible, plus jamais je ne commanderai chez eux

Une commande avoisinant les 150 euros.
Pas de pochettes cadeau de disponibles.
Une honte de la part de cette marque.

Scam! Received incorrect order, they didn't include the gift bag, no reply from their customer service.

Very disappointed!

Site très sérieux, j’ai passé plusieurs commandes et je n’ai jamais eu le moindre soucis ! De plus il y a souvent des offres et des cadeaux. Je recommande

This company is a SCAM. I ordered Pour L'homme Intense and they sent me the cheaper L'Intense. And they would not refund me and asked me to mail it back AT MY COST despite them tricking me. BE WARNED!! This company is a SCAM.

I bought a Foundation that arrived with the date already expired. I called Customer Service with my disappointment. The representative who attended me this time, regretted what had happened and asked me for a photo of the product showing the date printed on the package to refund the amount paid. This was the second product I received with an expired date. First time, the amount was returned without any problems. At the second time, I submitted the requested photo and called Customer Service again. This time the support representative, named Sandra was impolite when talking to me. She said that this did not correspond to the expiration date, that this was a date for internal Company use. I couldn't have known that, just as other support people didn't. Her tone of voice was an attack on my complaint, not an explanation, saying that she would not return the value and proceeded to question the previous product as if I was trying to gain some advantage. I tried to express my concern about using an expired product to which she replied that she was not a liar and that if I wanted to return it was my problem, but the amount paid would not be refunded. I would understand any argument, but not with the aggressiveness of the attendant. I wasn't lying either, but I had to send in a photo to prove what I was talking about. It would be good if Sandra from YSLeautyus could show the document that would give credibility to her argument about the product's expiration date not be the one printed on product.

Horrible customer service!!! Will never ever order from this company again!! Will not recommend for anyone to buy from them!! Over a month waiting for a refund!!! No phone number to call!!! Nothing gets done!!! Huge mistake ordering from them!!!!!!

I am very disappointed with YSL. I ordered one fragrance, never received it. I then requested a refund. Instead of giving me a refund, they charged me again. I have been very patient calling twice a week. They keep saying it has been escalated and i will receive an email and phone call. Doesnt hapoen. Its 40 days. I thought YSL was a luxury high end company. I feel something isnt right here. I feel its a scam because when you speak to a customer rep they tell you to hold on while they escalate it. Im down 200.00, no fragrance, and I dont know what to do. Any suggestions?

Quand vous vous maquillez avec des produits YSL on voit tout de suite la différence c'est beau et classe, j'adore

Firstly I ordered a bottle of aftershave with engraving - it arrived in the post without engraving & rather than posting me a new engraved one once I’d returned it & send them the tracking info - I was informed I have to wait for it to arrive back to them, be checked over & then they will engrave it. EVEN THOUGH IT WAS THERE MISTAKE! What good is this when it’s a 30th Birthday present??

So stupidly I thought I would give them a second chance, posted the wrong one back & re ordered what I wanted on June 22nd, on June 23rd I received a shipped email. Great I thought, it will arrive in time. NO, BIG MISTAKE. On June 30th I rang querying why I had not received any shipping information from Aus post & was told the email on 23rd was a mistake & actually it was posted on 28th - I was given a tracking number. However, still on July 5th Aus post was stating the tracking number is incorrect. So I rang again & was informed it’s definitely been posted & they are trying to figure out from Aus post why the tracking number isn’t working. Today 6th July I received an email stating that my aftershave couldn’t be engraved at this time, would I like the bottle or a refund? So actually it was never posted, the machine has been broken since the 22nd June apparently but customer service only found out yesterday & all these times I’d been told it had definitely been posted were lies!!

DO NOT TRUST THEM. Still waiting for a refund on my first bottle, now I have to wait for a refund on the second.

Received a defective perfume directly from yslbeauty.com (smells like gas) and was told they would not provide a label to send the defective product but if I had called and said the perfume was damaged they would of sent a free one. What a joke I have to pay to ship a defective item back to you but if I had lied and said it was broken you would send a free one. I will never purchase this brand again. I can look past a defective product but the customer service experience ruined my experience.

Order some gifts as a birthday present and got over 20% (two discounts combined) along with great delivery times. When the items came they were all packaged really well. I was impressed given the poor reviews.

Ich mag den Lippenstift hier nicht, er ist sehr trocken auf meinem Mund, genau wie Mehl, wenn ich ihn noch einmal wähle, werde ich ihn definitiv nicht kaufen.

Ho comprato i rossetti qui, la consegna è stata lenta e non mi è piaciuto molto il loro atteggiamento, dato che ho speso i soldi, volevo il miglior servizio.

WORST, SCAM company
They never delvier your order and never refund , I ordered last year worth 334$ they didn't deliver my order and said would refund since then they are lying that they will refund but they never do And Customer Representative abuse you and hang up the call, you never get to talk to supervisor in SHort it's a Fraud Company

All the website and the company is a scam, they treat you like trash, they don’t answer your calls neither solve anything. They promise to give you points to keep you purchasing their products and when you do, you don’t receive them at all.

Whilst I was extremely sceptical, after placing my order THEN reading some bad reviews about this site, I received my perfume order today (within a week of ordering). I am very happy with the product and engraving, my only criticism is the postal box was not securely taped and was squashed in transit, thankfully nothing broken. I feel confident to order from YSL Beauty again in the future.

If I could rate zero I would do it !!! Customer service is horrible and website is a scam . They overcharge make sure u check ur account. And orders don’t process . Money is not given back.

Really bad customer service and watch out for being conned.

I recently purchased YSL Libre online, 90ml for £104.

However, when I received my order the bottle was 3fl oz.only.
3 fl oz is actually only 85.24 ml

90ml at £104 = £1.15 per ml
85.24 mls, therefore = £98.02, which is £5.98 less than I actually paid.

In addition to this their website said that on a spend of over £60 I would receive a free gift and I didn’t receive the free gift.

I wrote to them asking them to refund the difference and asking what happened to my free gift.

They refund to refund the difference and told me I could return the product for a full refund, but I couldn’t do this as I had already used the product.

They said that free gifts were only whilst stocks last, but they were still advertising the free gift after I had received my order. Therefore we’re we’re adverting it, knowing they did not have any gifts left. If this isn’t false advertising I don’t know what is.

I wrote a review on their website, but they removed it. I therefore, added a review on their FB page. Someone did then contact me saying they would look into my complaint, but that was weeks ago and I still haven’t had a response, apart from an automatic standard email saying free gifts a only sent out whilst stocks last. This does not answer my question.

£5.98 overcharged may not seem a lot, but if they sell 1000 bottles of this perfume, try have earned an extra £5,980 fraudulently and I image that they sell a lot more than 1000 bottles. If they are doing the same with every fragrance they sell they are quids in