YSL Beauty Anmeldelser 

Buongiorno sono la Signora Lamanna Anna , ho fatto un ordine il giorno 7 novembre ( 5511848) e ad oggi 25 non è possibile tracciare il pacco. Risulta spedito ma per le poste italiane è inesistente
Contattato più volte il servizio clienti per una richiesta di sblocco o avanzamento del pacco mi è stato risposto che loro non sono tenuti a comunicare con il corriere
Dovrò aspettare e nel caso non arrivasse chiedere un reso
Mi hanno offerto per il disagio uno sconto che non userò perché non farò più nessun acquisto da loro
Mi hanno anche chiesto di recensire l’ordine e quando ho segnalato che mi era impossibile perché i prodotti non sono mai arrivati hanno deciso di non approvare la recensione
Non tutelano il cliente per rintracciare il pacco e poi rifiutano una recensione negativa, bella politica aziendale, imbarazzante
Siete degli imbroglioni
Inoltre si rifiutano di fare il rimborso nonostante siano passati 16 giorni dall’invio e il pacco non è ancora rintracciabile sul sito delle poste SDA

Their perfume is not authentic. FAKE PERFUME!!! Spent $160 on 2 different perfumes that smelled the exact same. Smelled like someone mixed together alcohol and spit! Horrible!

Terrible customer service ☹️☹️
Grave très grave!!!!!!!!!!!!!!!

Terrible customer service and products quality control!!! They were on sale on the website. So I brought many lipsticks. But all of them are expired. They are made over 3years and the customer service keep telling me the products have minimum 3years and refused to return. After I was talking with them for over a month (they reply email so slow) they asked me mail the products. But I have no access for the products for a long time. And they just hold my money refuse to return my money. They don’t realize it is their fault sending the expired products and you have to sacrifice your time to get your own money back which is YSL’s fault. They don’t do anything to show their customers they are sorry for selling you expired products. Really disappointed and will never buy anything from this company again. If you still want YSL, at least don’t buy any on sale products. They are made at least 3 years ago. Who knows if it is still good on face!!

Personnellement très contante de mon achat chez eux j’ai commandé le 20 mars 2022 j’ai reçu le 25 mars 2022 ça a été expédié le 23 mars 2022 envoie très rapide aucun soucis j’ai commandé pour la fête des mère ma mère est contente donc je suis contente!😁 je suis agréablement surpris sur les avis négatif! Parce que mon expérience était au top j’ai regardé les avis après avoir commandé je me suis dit m*rde je vais peut-être me fair avoir et pas recevoir le colis mais en fin de compte non tout a été impeccable 👌🏼
Date de l'expérience: 25 mai 2022

Absolutely terrible. Customer service does not exist. If you are a fan of YSL, get it from another vendor, these guys are pathetic and should not be in business.

I returned an order to YSL beginning of March and still waiting for my refund . I have called and emailed numerous times and just getting nowhere. I get , eventually emails saying they are dealing and should hear within 24/48 hours , guess what .. nothing !! I have just got off the phone again today with them saying it’s up to the warehouse to confirm the refund 🤷‍♀️Why the warehouse when I have an email confirming from YSL they have received the item back it’s beyond a joke . Then I was asked have I proof of sending it back , I did but after them confirming they had received it it was obviously thrown away as didn’t think I would need it again . I have screen shot the email confirming they have received it twice! I today asked for a complaints telephone number or email and was told they haven’t got one customer service deal. I find it hard to believe a company that size does not have a complaints procedure, it’s disgusting . Got nowhere again today apart from being told they will email warehouse ( warehouse ??) again and will keep an eye on my account . Its unbelievable.. I have advised I will go down the Facebook and twitter route about their company snd will seek to get a cash back with my bank for refund . Never ever again will I order online from YSL..

Et encore une étoile c’est beaucoup!
3 fois que je commande 3 fois que la commande est notifiée livrée et je n’ai rien reçu ! Et en plus il faut galèrer a se faire rembourser ! Je déconseille fortement c’est des voleurs

Ils sont très sérieux... Je commande chez eux de temps en temps, et je n’ai jamais été déçue. Ça m’est déjà arrivé d’avoir quelques petits soucis mais ils le règlent très vite... Pour ma part, ils sont sérieux et professionnels. Ils ont toujours des petits cadeaux et des échantillons à offrir pour nous remercier... Je recommande à 100%

I'm honestly never ordering from this site again. My package says it was delivered on January 7th, but it's nowhere to be found. It's been 11 days and their customer service has been horrible. They keep saying they can't issue a refund or send a new perfume until I have proof that the other one didn't deliver. I filed a missing package claim with UPS, but they said that YSL had to file one as well. When I reached out to YSL customer service again to let them know what UPS said, all they said is that I have to wait and there's nothing they can do. The fact that picked 2 day shipping and my package is still missing with no answers almost 2 weeks later is astonishing. You'd think a luxury brand's customer service would be amazing, but I've been proven wrong. First and last time I order from their website. If you need something you're better off just buying it in store or somewhere else. I paid all this money for a perfume I never even received.

Vraiment Parfait. J'ai passé une commande hier matin reçu le tout ce matin. Mes 2 coffrets 🥰🥰🥰 plus mes 8 échantillons et ma trousse gratuit. C'était beaucoup moins cher qu'ailleurs et avec les 30% plus les échantillons 7.5ml vraiment TOP.

Commande de 140 euros, annulée sans prévenir (il manquait un parfum sur les deux), malgré mes appels toujours aucune nouvelle d'un remboursement... NE COMMANDER JAMAIS SUR CE SITE, C'EST DE L'ARNAQUE.

J'ai passé commande un coffret de parfum pour Noël, en cadeau la boîte cadeau, une trousse et des échantillons... je reçois mon colis vide!!!!! J'ai les échantillons mais pas ma commande. C'est lamentable
J'appelle demain et si ils ne trouvent aucune solution ce sera une plainte.

Je passe une commande pour les fêtes (140 euros) juste avant le black friday, il y avait -30%. Ma commande : 2 palettes pour les yeux et deux coffrets mascara. Le jour même ma commande est automatiquement annulé, et je ne suis même pas alertée. N'ayant pas reçu de mail avec envoi de colis, je me connecte et je m’aperçois que ma commande a été annulé. J'appelle le SAV, il m'annonce qu'une des palettes pour les yeux étaient manquante et que par conséquent toute la commande a été annulé. Évidemment entre temps il n'y avait plus aucun des produits disponibles. 1ere douche froide.
Ensuite je m'aperçois que les 140 euros ont déjà été prélevé sur mon compte je rappelle le SAV, il me dise que je serais remboursée entre 3 à 8 jours ouvré. Cela fait 1 mois, soit 30 jours et je ne suis toujours pas remboursée... malgré 4 mails et 10 coups de fils, on me dit à chaque fois que ça va venir...mais il n'y a rien qui se passe. Bref, moi qui achète souvent des produits YSL c'est fini

CONSUMERS BEWARE.

27 July- made my purchase. Given the NSW lockdown I wasn't able to check my parcel until I got back into the office in October. Received 2 lipsticks which isn't any of the colours I wanted or style.

18 Oct- Made 1st contact with email asking what can be done

22 Oct- didn't hear back so used this time to contact via chat no response so had to call the line and was able to be in contact with a rep who said she will assist me and send me a return label for the wrong lipsticks that I have received

10 Nov- Emailed YSL Beauty to ask for a status update on my order as I have sent back the lipsticks

18 Nov- Had to make contact again and heard back and asked to confirm my mailing address for the lipsticks to be sent cause somehow it "got sent back form AusPost". Emailed my feedback and heard nothing back.

24 Nov- Reached out again where I was asked for an alternative address again cause it somehow "got sent back". I gave feedback and was advised it takes "48 hours" to get a response, well my feedback was given 18 November and it's the 24 November so its well over the 48 hours.

26 Nov- Asked for the tracking number and I was advised I would hear back when it will be sent and tracking will be provided- again heard nothing back.

8 Dec- Called at 10am which was given the option to place myself in the queue for a callback or wait 17 mins. So I placed myself in the queue for callback, no callback. Called back at 2:55pm and spoke to a Leanne who said she will grab all my details as I have asked to directly talk to the manager/supervisor to which she said she can only ask them to call me in 24 hours and I had told her my entire timeline. 

9 Dec - Received no call back, so at 5pm I asked to talk to a manager who I was then advised that the managers went home.

STOP USING LOCKDOWN AND COVID AS AN EXCUSE TO GET AWAY WITH EVERYTHING. THERE ARE ONLY SO MANY TIMES YOU CAN USE THIS AS AN EXCUSE TO GET AWAY WITH THINGS.

I WISH I READ THESE REVIEWS BEFORE I PURCHASED ANYTHING

Order placed on November 28 part of their Black Friday sale. I was charged $108.56 that day for my fragrance. Eight days later no shopping update. Contacted via Facebook Messenger and within the hour it was shipping from Memphis. Today, Dec 8, at 4am I got a message on my cell from my bank monitoring of ANOTHER $108.56 CHARGE! ELEVEN DAYS AFTER BEING CHARGED INITIALLY! The customer rep o. YSL Beautys chat said the first was a pre-authorization charge to verify funds and I would be charged the "RIGHT" amount when it shipped. Well it actually shipped almost two days ago lady. Then the explanation was changed to it will be 3-6 days before it falls off. YSL Beauty has SHADY business/billing practices! Never in my life, from ANY RETAILER, have I been double billed the full amount for a pre-authorization. Definitely not eleven days apart! Stay with Macy's, Sephora, or a discounter for fragrance purchases! Or anywhere else you're literally only billed the time you submit the order. This is poor business practice at its finest!

I submitted my order 14 days ago. I still have not received a confirmation email, and it was supposed to be here by now. Thankfully I have a screenshot with the order number. As it will not be here in time for my fiance's birthday, I wish to cancel the order completely, I will buy it locally. I called customer service, and Jennifer said it was "processing" so she could not cancel it, nor could she direct me to a supervisor. She did say it has not shipped.
It has not even started pending on my credit card.
When I searched for the order number for status on YSLB website, it did not pull up. I want this cancelled.
I have reported this to my credit card company to not process the payment. In addition, on their website "Contact Us via Email" requires a captcha, which does not exist.
They also stated I would have to pay for the return once it arrives for a refund. Other reviews are saying after 3 weeks, the refund has still not processed. RUN AWAY!

CANADIAN CUSTOMERS! DO NOT PURCHASE FROM YSLBEAUTYCANADA. I placed an order prior to Black Friday weekend, on November 20th 2021. By November 30th, I reached out via email since I still did not receive a shipping confirmation. By December 5th, I still did NOT receive a response. I had to investigate on my own to figure out that my order was CANCELLED. Now the gift set, the 25% off discount, and gifts with purchase are all out of stock or not running anymore. This is EXTREMELY disappointing. I was later told that my order was cancelled because I used Paypal. If I had known my order was cancelled, I would have tried placing another order using another form of payment or placed another order on another website on Black Friday. I spoke to Karen with Customer Service, but she was not able to completely resolve this issue. I was not offered an apology for the cancellation or the lack of notice. If this happens to any customer, the same discount should be honored. This is a company problem (not a customer service problem). I will continue to post reviews everywhere in order to stop customers like me from purchasing at YSL Beauty Canada. Do NOT do it!

Colis reçu rapidement lors d’un achat black friday mais à l’ouverture il manque un parfum homme sur les 4 articles commandés sans aucune info; alors que le bordereau joint mentionne ce parfum
Au vu des avis je ne suis pas seul, cela semble être volontaire
Après réclamation on m’adresse une note de crédit remise naturellement déduite
Site à fuir!

If i could give this brand 1 star, i would.
i used to like the lipstick from the brand because these smell good. However, the lipstick texture is so bad, not last long either. Customer service is suck. I just ordered 2 lipstick 1 month ago because they sent me a mail of buy 1 get 50% promotional. I choose carving customize lipstick option for my order. I eventually received normal lipstick, not carving anything on it. I tried to contact them via email, call, text… no one really is willing to solve the problem. Once, i called and someone picked up, we were on call like almost 1hour. She kept asking me a same question like i am lying. then she said she will call me back. She hang the phone off, and she has never called me back. No one has even sent me a reply. They just know how to sell, dont know how to fix their mistake. So bad.