YOOX NET-A-PORTER GROUP 

Non è più yoox di una volta.
Due acquisti uno peggio dell'altro, descrizioni che non corrispondono, resi a pagamento. Ho disinstallato l'app.

NON TROVO CORRETTO RADDOPPIARE I PREZZI SOTTO NATALE, MAGLIONI CHE ERANO A 200€ DI STAGIONI PASSATE LIEVITATI A 400/450€

TRUFFATORI

HIGHWAY ROBBERY
An order containing two pair of boots, one pair which didn't fit, one pair which was damaged on the inside, was returned to YOOX on Nov. 15, 2024. They allege a turn around time for refunds between 3-5 business days.

Nevertheless, a full month later, YOOX has failed to provide me with a refund. I have screenshots indicating that the boots were inspected and accepted for return, I even have a screenshot that they were refunded. THAT IS A LIE.

Regarding this matter, I have called Customer Service on three separate occasions, emailed them twice. Each time they promise to investigate, each time they fail to offer any resolution.

The last response I received from them indicated that the amount, a whopping $298.07, had been refunded. THAT IS A LIE. It never happened.

As a long time customer of over 12 years, I am totally outraged. Needless to say, they have lost my business FOREVER. Reports to the Attorney Generals of those states that they operate in are forthcoming. These people are CROOKS.

Ordine del 1.12.2024, dopo 10 giorni risposta dal "Produttore", tale Cheval Firenze, per problemi di produzione il suo ordine non potrà essere evaso prima del....
QUINDI ANCHE QUI SI VENDE CIÒ CHE NON SI HA e che ANCORA DECE ESSERE PRODOTTO!
VERGOGNOSA PRATICA commerciale.

Ho sempre acquistato da yoox ..un paio di anni fa si comprava anche abbastanza bene e i prezzi erano concorrenziali rispetto ad altri negozi ..ma ultimamente sono aumentati di parecchio e non c è più la convenienza di una volta (un articolo acquistato a 300 euro ,ora è in vendita in saldo a quasi il doppio) .peccato anche per la spedizione a pagamento adesso per i resi .

We shared our bad experience with the 'new' Yoox refund process some time ago and thought we share an update.
After starting a dispute procedure with Amex (best credit card company there is, from our view), Amex earmarked the whole payment we had made, not just the missing 40 quid.
Surprise, surprise - shortly after Yoox finally reacted, telling us in a rather rich manner that the item has never reached the warehouse, but that they will refund the 40 quid on an exceptional basis this time only!
WHAT?????
Needless to say we sent both items, but SURELY Yoox has a process if and when items get lost or stolen or misplaced - other than customer pays the fallout?!?!
Even Vinted has such a process, let alone the fact that this is part of customer' statutory right in the UK since Yoox control the return process.
Also SURELY ours was not the very first item ever that got lost or misplaced or stolen - what did Yoox do the other customers?!
We've asked Yoox now to explain their procedure since they MUST have one and how they expect the customer to prove dispatch (photos, copy of the pro-forma customs invoice etc.). And, we're considering to report to the UK Trading Standards Board - wouldn't be the first time Yoox's practices are not in line with regulations, the regulator in Italy AGCM, they put a press release 2023/13/PS11852 highlighting this.
Not, that we have nothing else to do. But if everybody always stays silent, who is ever going to ensure these companies act in a fair and transparent and appropriate manner?
Anyways, do not pay on Yoox with anything else other than a credit card. CC providers are legally required to help you out against unfair tactics from retailers.
Just to mention, the Yoox Money scheme won't help you, Yoox is not a bank or CC company, thus not regulated, it's just a FinTech service. If the stuff hits the fan - your're on your own.

Mi hanno tolto la spedizione gratuita ... vergogna

Achtung Betrug! Null Sterne Wären noch zu viel! Hatte zwei Artikel bestellt, einer war davon eine Falschlieferung, beide Artikel gingen zurück! Leider wurde mir nur ein Artikel als Retoure verbucht. Der andere scheint auf wundersame Weise verschollen. Bisher wurde ich wochenlang mehrere Male von der Hotline vertröstet, dass die Verbuchung der Retoure eine Weile dauert. Heute erhielt ich nun Tatsächlich die Auskunft von der Hotline, dass mein zweiter Artikel nicht angekommen sei und deswegen keine Erstattung erfolgt. Auf Bitte mich mit der entsprechenden Abteilung, die die Retouren bearbeitet, zu verbinden, hieß es, das sei nicht möglich. Als Kunde ist man hier der Betrogene in jeder Hinsicht, Es wird falsche Ware verschickt, Retoure wird einfach nicht verbucht und das war’s dann! Keine Hilfe vom Kundenservice! Liest man die neuesten Bewertungen, scheint das eine große Masche zu sein! Ich werde rechtliche Schritte unternehmen müssen! Ferner wird Polizei eingeschaltet!
Bestellnummer: 2510YBAAB2414F

Lovely armani flupflops came in a week definitely buy off you again and half the price

Alles gut, Mode direkt aus Italien und Modelle / Kollektionen die man so auf deutschsprachigen Shops nicht kaufen kann. Sehr große Auswahl an Brands und Designern, schneller Versand und Bestellabwicklung. Alles top!

Yoox hat zum Juni die Rückgabebedingungen geändert: Von 60 Tagen auf lächerliche 14 Tage. Da ich schon seit 9 Jahren Kunde bei yoox bin, habe ich diese Änderung nicht zur Kenntnis genommen. (Natürlich liest man nicht jede einzelne Mail von einem Shop, der irgendwelche Änderungen in den Richtlinien mitteilt..) Nun habe ich eine größere Bestellung getätigt, bei der mir mehrere Artikel nicht passen. Aufgrund der geänderten Rückgabefrist konnte ich die Sachen nicht retournieren können. Kulanz hat man keine gezeigt. Ich finde, in den ersten Monaten der Richtlinienänderung könnte man das schon. Ich werde jedenfalls nicht mehr bei yoox bestellen und mein Kundenkonto löschen. So tief sitzt der Frust über das Geld, auf dem ich sitzen bleibe.

I read the reviews after making a purchase and nearly cancelled my order but so glad I didn’t. I bought 2 items and they were sent from Italy. 4 days from order to door and I had notifications every step of the way. Can’t comment on others but my experience was spot on.

This is a despicable company, based on lies, false and misleading information, untrustworthy delivery and return processes, including the pro forma invoice and return tracking numbers, system.
Them, UPS and PJ News 6 Sandhurst Parade London SE6 1DH, has between them, stolen £525 worth of goods since August, that has left me in disarray about what to do to get my money refunded.
Purchase from Yoox Net a Porter, IT at your peril! The worse shopping experience ever.

J'ai renvoyé ma commande (n°2009Y5B172412B) et YOOX me signale que l'article n'a pas été acheté chez eux. Alors que je suis sûre à 100% avoir renvoyé leur article.
Aucun retour de leur part ni preuve pour établir qu'il peut s'agir d'un vol ou autre.
J'ai signalé l'incident à PAYPAL, pour le moment aucun retour de YOOX.
je vais aussi déposer plainte!
attention aux futurs acheteurs!

Finger weg! Habe Schuhe bestellt. War kein Rückschein dabei. Also ab zu UPS. Alles fertig gemacht und verschickt. Nun warte ich seit 5 Wochen auf mein Geld. Die Antwort von Yoox ist: habe die Ware nicht direkt an Yoox sondern an das Aussenlager geschickt. Ich solle die Schuhe abholen und an die richtige Adresse schicken. Seit Tagen kommte mir kein Kundenservice weiterhelfen.
460 Euro weg.

Cliente da 10 anni ma non acquisto più da molto. E prego yoox di non rispondere con la solita stupida risposta precompilata, che non fa altro poi che confermare che yoox che conoscevo non esiste più.
Una volta il prezzo di un capo scendeva nel tempo, ora metti un capo nella lista desideri e dopo qualche mese il prezzo te lo ritrovi anche raddoppiato. Ormai acquistare da loro non ha più un senso.

A volte si fanno degli ottimi acquisti,il "problema" è che negli ultimi tempi la spedizione è lenta rispetto alla concorrenza e il reso anche , in più ora scalano 6 euro al momento del rimborso,non capisco questo cambio di politica aziendale di peggioramento per un'azienda che fattura miliardi

Terribile esperienza. Mi hanno spedito delle scarpe nr. 38 che calzavano come un 39 e ovviamente le ho rimandate indietro (non c'erano indicazioni sul sito che bisognava prendere un numero in meno di quello che si portava solitamente). Preparo il pacco e mi dirigo al tabacchi. L'etichetta che mi hanno dato non è funzionante. Allora riprende il pacco, li chiamo e mi faccio dare un'altra etichetta. Doppio viaggio per rispedire un pacco per la loro incompetenza. MAI PIÙ. Hanno avuto anche il coraggio di trattenermi i soldi della restituzione. VERGOGNA

Know that they will twist a situation around to deflect responsibility. I bought a listed size 8 pair of sneakers, which is EU size 38. They sent size 40, but kept on saying they sent the right size after I sent them photos of the item received being size 40.

They claim it’s final sale, but final sale doesn’t mean they can send whatever they want and claim it’s the product they advertised to have sold.

I wonder if there’s a lot more of this type of cases out there with YOOX and want any potential buyers to take note.

They sent me a tshirt in the same order that was the same brand but wrong color.

I used to buy a lot from YOOX, but ever since net-a-porter bought them, it’s been down hill in so many ways.

These days they just made up “alternative facts.” You decide what that means.

They will try to again reply with a message saying they resolved this matter via email when all they keep on emailing is the same message that says they didn’t make a mistake when no matter how they continue to falsify reality, size 40 is not the size 8 women’s shoes they claim to have sold me. Their own webisite's sizing guide for shoes doesn't even support their claim.

BUYER BEWARE!

Do not order they will lie and say they ship when the price changes and send the wrong size items and will not exchange they never admit fault for anything they do lie and say your talking to a supervisor and it's the same representative THEY CUSTOMER SERVICE IS HORRIBLE, DO NOT ORder they are fraud. STICK TO FARFETCH.