Mpow Anmeldelser 241

I got some h7s as a gift and they stopped working so i contacted the company and got 2 amazon gift cards as refund, great company

I have had great support in the past. My H5's broke way past 1-year, and they still replaced it. H5 broke again (after a year) I didn't bother replacing them this time. They were cheap and I got what I paid for.

My H21 are still going strong, and very happy with it.

Their products aren't top-of-the-line. But their service is top notch, though it's not instant 24hrs. (I don't know what happened to those other reviews).

Headphones broke after seven months. Impossible to get in touch with Mpow to do anything about this. I would recommend avoiding this company.

I bought these from Amazon six months ago. The sound was never very good, but ok for phone calls.
The right earphone stopped working, and after trying to contact Mpow, I found emails not answered, contact number is invalid. Don't buy their products!

I purchased some wireless earphones via Amazon UK with a 2 year warranty and the right ear bud stopped functioning before the warranty was due to expire.
Initially I contacted Mpow via Amazon UK but they replied that Mpow no longer trades through them.
I emailed the company directly and via phone. The phone number listed is invalid.

ZERO customer service. I would strongly advise against purchasing anything from Mpow.

MPOW refuses to honor their warranty despite it being prominant in all their marketing. They abruptly cut off all of their support department back in August after assuring me that my replacement would be shipped within 5 business days. This company has been blacklisted by Amazon and is circling the drain trying to dump defective merchandise.

After 6 months of silence they finally responded, telling me that

"the product is no longer available Please contact the Amazon customer to let them return the refund back to you directly"

Except they have been banned by Amazon, so Amazon cannot issue a refund. They are passing the buck and still taking no responsibility for their own warranty.

No customer service. Nobody answer. No warranty

Poor quality. Got Mpow 059 folding bluetooth headphones. They lasted around a year and a half of light use. The left speaker no longer works. No reply from customer service. Not durable and overall, not worth the money. Buy higher quality instead.

Edit: Sent them an email after their reply and haven't heard back from them.

I’ve had my pair for over a year now. I was sick and tired of the jarring sound of Apples ear buds plus them falling out all the time!
These earbuds fit snugly into my ears. They pair easily and have a long battery life.
The sound is rich and I like the emphasis on the deep base.
They’re easy to use and feel better quality than more higher end earbuds
I’d highly recommend them 👍🏻

I purchased wireless earbuds for running from Mpow via Amazon. I registered for the two year guarantee. After a few months (of taking very good care of them!) the right earbud stopped working completely and the other bud would randomly connect to my phone even when charging / stored away in its little case (where I always kept them, to ensure they didn't get lost or damaged). When I logged this claim with Mpow (emailed / claimed via their website / phoned) I realised there is no way to contact them and you get no response, so it is a scam. The emails never get answered, the phone number doesn't exist and the website "Claim" button doesn't work. I've subsequently read of many others having this problem with the right earbud, and problems with contacting Mpow. Luckily one review mentioned going via Amazon for a refund. Amazon have been amazing and promised a full refund upon return of the faulty product.

Bought a projecting alarm clock, didnt realise i needed diploma in physics to work out how to use it. Total rubbish. I have thrown this in the bin so not a lot you can do after taken 4 months to reply.

Good product when they worked, but right earbud stopped working after 1 month. Promise of a warranty completely fictious. They take your email address and details but support is not contactable. The submit button on the warranty claim button doesn't work, their emails and phonelines are unanswered, as are Twitter and Facebook. They are still selling goods as judged by current halloween offers and discounts. Stay well clear and spend your money with a proper outfit.

UPDATE: FEB 2022 - After 4 months I received a reply to a Facebook message and given a different email address to contact. I received a prompt reply this time and was offered a full refund - which I have now received. Don't know what was happening to the company during the last 4 months - but I was not alone in my issues getting support. My problem is now resolved. For those seeking help use warrantyATxmpow.com

Original review - 28 Oct 2021: Really loved the fit of these BUT... and it's a big but, the right ear just stopped working all of a sudden today. Had it in my ear, it wasn't knocked against anything. Tried it in different devices also. I'm surprised by how many other people have reported similar issues in the same time period! I was searching for how to contact them as I was sure I had done the extended warrantee, but their site is not functioning. Appreciate seeing the review here from someone else who reported it to Amazon and was refunded. I purchased the headphones over a year ago (the extended warrantee should have lasted 24 months) and mentioned these details to Amazon through chat support, and that the Amazon product page had gone, and they also offered me a refund. So can be worth trying for those who have had similar problems with Mpow products.

16 Feb 22: Thanks for your reply, but you've offered no details as to how to contact you. I would be interested to know if your products are back on Amazon again, as they were very comfy headphones. I assumed you had been removed from Amazon for bad practice, e.g. soliciting reviews.

Typical Chinese rubbish. After 9 months of very light indoor use the on/off switch is broken and rendered the headphones inoperable. All advertised company customer service contact details are fake.

Contacted Amazon and they refunded my money without a quibble. Discovered the company had previously been kicked off Amazon for faking reviews.

Absolute garbage products. My x3 headphones lasted about 40 days before they stopped charging. I was registered on their website for the warranty, however, no one will reply to emails and no one is available by phone—impossible to get a replacement for the $70 I wasted buying their products. I have no idea what they get good reviews on YouTube, must be paying YouTube creators.

Sounds more like a scam than a legit business.
Can't get in touch with customer service by phone....and they don't answer emails!!!

Earphones failed after 8 months. I had registered for extended guarantee, but they do not respond to emails and phone number disconnects. So product is rubbish and no customer service. Do not buy their products.

Bought a set of Mpow3X December 2020 from Amazon. They quit working on one side in April. I liked them but I had not signed up for the warranty so bought a second pair from Amazon in April of 2021. I should have learned my lesson the first time. My second pair, which I put under their warranty, failed October of 2021. After resetting several times, I gave up and contacted the warranty center. I have not hear back from them after two attempts. Avoid this company at all costs. They do not support their product. I bought both sets from Amazon. $120 later I have not ear buds.

Bought a headset from them on amazon. It broke after a year of light usage. Never been rough with it, always plugged. Now it only works on the left side. Pretty cheaply made and overpriced.

No Quality Control and no Support stuck with faulty product.
Ordered through Amazon.
Product faulty - From day 1 - Sound and mic cutting out - MPOW Air Wireless Headphones.
Support wrote back twice wanted pictures of the user scene? avoidance! Then head nothing back from them UK phone support doesnt connect and hasnt for over a week, tried multiple follow up emails just looking for an update, unfortunatly the purchase timeframes dont allow for a chargeback. Stuck with faulty product dont go near the company no Quality control and no support... at all.