Maria was incredibly helpful and friendly when we ordered our flooring. She guided us through placing the order online and made the whole process easy and straightforward. We really appreciated her su... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... Se mere
Virksomheden har svaret
Wood and beyond have been really helpful in advising us on our order and choosing our flooring. Samples were much better quality than other ones we had! We also required delivery at short notice and t... Se mere
Virksomheden har svaret
Natalia was a pleasure to deal with, it’s a shame that only 5 stars are available to give, therefore here are another 5 to make 10! ⭐️⭐️⭐️⭐️⭐️
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Kontaktoplysninger
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,7
Fremragende
6 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely terrible customer service…
Absolutely terrible customer service for the delivery of damaged goods. Given I've renovated the whole of the house this is the first purchase I w and issues with trying to resolve and still have no solution. Most likely ha ing to go down the small claims route as they refused to replace or refund the damage product and only offers 25% of the value as a "gesture of good will" Yes plenty of happy customers some how but be warned if your get damage on delivery they'll do nothing to resolve it for you.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your disappointment.
We have been discussing this matter with you since you first contacted us by email in June, and we have been trying to address your concerns based on the information and photographs provided based on the information and evidence available to us.
Based on the provided pictures, we could see only a few planks with relatively minor damage, and we immediately offer you refund for this damage planks .
Great and efficient communication
Great and efficient communication so far. Website well laid out and sample delivery is prompt.
Have placed an order now and will see how the delivery process is like.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found our communication efficient and our website easy to use, and that your samples arrived promptly. We really appreciate you choosing Wood and Beyond and hope the delivery process goes just as smoothly. We look forward to hearing what you think of your new flooring!
Good advice on flooring
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your time to review our service.
New House LVT Flooring
Product - Supremo Royal Luxury LVT Smoked Nature
Good - Quality, click fit system, colour and surface finish.
Bad - Too many "defect" features and upon opening the 1st pack, there were 5 identical planks out of 7 pcs. I have opened all 36 packs now and sorted into just 4 feature types. This makes laying a natural random pattern impossible.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your feedback. We understand your concern regarding the repeated plank designs and appreciate you taking the time to explain your experience.
Please be assured that the Supremo Royal Luxury LVT Smoked Nature is intentionally designed with a rustic appearance. As this is a vinyl flooring product, the wood effect is created through a printed design layer rather than natural wood. As a result, variations and repeated patterns within the planks are a normal part of the manufacturing process and are intended to replicate natural wood characteristics such as knots, grain and other rustic features.
The manufacturer produces this flooring with this particular character and variation as part of the overall design. Unlike natural timber, where every plank is naturally unique, the patterns on vinyl flooring are printed onto the surface, meaning some repetition between planks will occur.
We also understand your comments regarding the distribution of the different plank designs within the packs. Each supplier has its own manufacturing and packing process, including how the different plank designs are distributed, and unfortunately this is something we do not have control over.
We’re pleased to hear that you are happy with the quality, click-fit system, colour and surface finish, and we hope you will enjoy the finished floor.
Really great service
Really great service - the staff in store were super helpful and knowledgeable about the different flooring. Can’t wait to see it down.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your review. We really appreciate your time to give us the positive feedback.
Brilliant service
Brilliant service, very good price and good communication and understanding with customers needs
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your kind review! We’re delighted to hear you were happy with our service, pricing and communication. Providing helpful advice and understanding our customers’ needs is very important to us. Thank you for choosing Wood ’N’ Beyond!
The team at the shop were very helpful.
The team at the shop were very friendly, helpful and knowledgebale of their products. This assisted us to select the floors with ease.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your lovely feedback. We’re pleased to hear that our team were friendly, helpful and knowledgeable, and that we could make choosing your flooring an easy and enjoyable experience. We really appreciate your support!
Dealt with Maria on the phone who was…
Dealt with Maria on the phone who was ever so helpful.
Customer service does exist!
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
We’re thrilled to hear that Maria was able to provide you with the helpful and friendly service you deserve. Thank you for choosing Wood ’N’ Beyond!
Riza in the shop was really helpful
Riza in the shop was really helpful
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you very much for your review! We’re delighted to hear that Riza was so helpful during your visit.
Called them to order a product
Called them to order a product, not in stock, went above and beyond to check stock in warehouse, and was patient and very helpful on the call to help me find an alternative, at the price point I wanted. Would highly recommended!
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for taking the time to share your experience. We’re really pleased our team could help you find a suitable alternative and stay within your preferred price range. Your recommendation means a lot to us!
Very swift attentive service Maria at…
Very swift attentive service Maria at Wood 'N' Beyond most impressive
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
We truly appreciate your kind words and will make sure Maria sees your lovely feedback.
Brilliant service from Cheuk very…
Brilliant service from Cheuk very helpful.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you so much for your wonderful feedback!
Great Service
Maria at Wood and Beyond has been great - I needed help over the phone while on holiday in Spain and she was able to deal with my queries very well.
My builder tells me that Wood & Beyond is his supplier of choice for engineered oak flooring so I'm pretty confident.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Natalia was really really responsive…
Natalia was really really responsive and helped us throughout.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Besvarelse fra Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
The staff were really helpful in…
The staff were really helpful in helping me choose the perfect flooring for my home. They took the time to answer my questions and made the whole process easy. Their prices are also fair and competitive, which made the experience even better. I would definitely recommend them to anyone looking for quality flooring and excellent customer service.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Besvarelse fra Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
helpful and efficient services for…
helpful and efficient services for purchase product !
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
I called the store
I called the store and Cheyk-Yee Liu was helpful and informative. I put a deposit on some reasonably priced engineered wood and look forward to receiving the samples. All good!
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Besvarelse fra Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
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