Wolseley UK Anmeldelser 

Utterly incompetent is an understatement.
On 12 May 2025 I ordered and paid for a shower screen which was to be delivered on 23 May 2025. On 13 May I received an email stating that the screen was not in stock and they estimated delivery about 05 June 2025, I called and hung on the phone for ages to confirm that would be OK, the agent confirmed that an order would be placed with the manufacturer. On 15 May I received a further email stating that I needed to take action, this time I did a live chat as I could not get through on the phone, it was confirmed that the screen has been ordered from the manufacturer and the email had been sent in error. Guess what on 19 May I received yet another email stating I need to take action, but as usual they don't answer the phone.

Had some problems getting my cards to work. The amount was too much over the phone so I had to go into the Ellesmere Port branch. Adam Iddon couldn’t have been more patient and helpful. He ended up splitting the amount into 2 so I could use 2 cards. I was so apologetic but he was absolutely lovely about it. Being autistic I can get easily overwhelmed but he was calm and reassuring. He couldn’t have been nicer.

Dear (Area Manager Wolseley Glasgow)

I am sending you this email to complain about the situation that happened in one of your branches (Units 3and 4 Excelsior Ind Estate 93 Vermont Street Kinning Park Glasgow G41 1LU). I am a domestic and commercial Gas Engineer and a Qualified plumber. I have been working in the Market for more than 12 years. I have been working in different companies and eventually started my own company with a team of 5 people including contractors. And handling contracts of care homes, students hostels accommodations and Lot of domestic customers. You can check our reputation online and We are already in the process of getting a contract of Plumbing on Glasgow Air port New terminal. We buy our stuff from different companies Wolseley , City Plumbing , Bes, Richmond’s , Screwfix and some other suppliers . Yesterday I was at your branch Kinning park. I faced abusive behaviour by one of your staff Mr Mark which was disappointing for me He literally pushed me out of branch by using abusive language in front of 6 customers and heavily disrespected me . I tell you background of this issue In past I made numerous compliant about your new trainee staff Most of time both of them were unable to understand about parts I specially made request to Michael and Mark can some one senior deal with me pls reason for that request is we are running really tight schedule of work and we have set target every day to finish jobs and some times it is really hard for us to make new trainee staff to understand . And I always dealt with senior staff without any interruption and hesitation 3 days ago I requested Mark over phone to give me email address of the branch manager I need to make a complaint about Tagen and New Trainee Guy. Still, rather he Gives me email address today He pushed me out of branch by Using swearing working F you and so on .You have CCTV in your branch and you have have a look what exactly happened in branch . And I was in branch yesterday because I ordered some spanners by Mark and was there to pick up but Your trainee guy was unable to find my order as usual and Mostly He is only person available on front with lake of training and knowledge about products . When I asked him I want to speak to Mark about my order Mark came to Front desk area aggressively using abusing language in front of 7 people My fault is as customer due to my circumstances I requested to deal with senior staff not with trainee .And I then later called office and tried to speak to Michael I was bit disappointed every one in branch trying to Protect each other as a customer not listening my point of view at all .Even If he wanted me to leave the branch, He could simply asked me to leave the brand. What was the reason for disrespecting me and using abusive language in front of many customers? When I arrived in brand New trainee guy was dealing with Chinese customers and I was standing and observing the whole situation they were trying to explain him and He was not able to understand at all watch that video and I believe He don’t have enough training and you are loosing business due to his actions if you check CCTV there were a queue of 6 to 7 people after me and That guy been left alone to serve customers due to his lake of knowledge and training customers have to do long wait .Any way that is not my problem and after that Guy tried to serve me and was unable to search my order and when I asked I want to see Mark He started laughing at me which I taken really disrespectful and I asked want to see Mark and Mark came out with swearly aggressive and abusing language .I request you to investigate that there is Video evidence there my fault is I asked to get served by a person who has better knowledge about the products, and I can deal with quickly rather than wasting the time of your staff and my time. As I mentioned earlier, mostly we do emergency services, and there were 6 further jobs in my list . Hopefully, I will get a fair reply from you, and my only question is, is this the way to deal with customers using abusive language and behaviour? What was my fault? I request to take proper action about this .

Salman

Awful company been overcharged as per the invoice, the branch don't return phone calls or emails refusing to pass on details for complaints procedure

bought Ariston water heater £281 took back after 5 days as was faulty refused to refund saying i had to contact Ariston as they don't refund electrical items service was diabolical in the proceeds of taking legal action

Most disappointed with my visit to the Newmarket store. Despite a sign on the wall proclaiming that we check local prices to be competitive, I was charged nearly double what I paid at Screwfix. I had the impression that I was wasting their time by even daring to be a customer. What’s so worrying is that it hasn’t changed since I had my account 20 years ago. Never again!

After 42 years of running my plumbing and heating company, I decided to partially retire and continue as a sole trader. Due to Wolseley’s policies, I was required to re-register and set up a new account, which I did in October 2024. While I was able to log in, the account was incomplete—critical company data like my address, phone number, and email address were missing. Worse still, I could not access my prices, order materials, or create shopping lists.
The account is technically live, as I receive statements via email, but the functionality I need is completely broken. Despite this, I have occasionally collected materials from a branch and paid by credit card, but the inconvenience this has caused me is beyond unacceptable.
I have spent countless hours trying to resolve this issue. I’ve repeatedly emailed online support, and while Josie Challis reached out by phone and attempted to help, nothing has been resolved. Two weeks ago, Camaron informed me they would contact their web partners. Since then, I have been met with total silence. My follow-up emails have been ignored, leaving me utterly frustrated and angry.
This level of customer service is an insult, especially from a company I’ve had a strong working relationship with for decades. After 42 years of loyalty, Wolseley has abandoned and disregarded me when I need their support most. This treatment is completely unacceptable for a company of its stature.

Go on line to order a part. Looks good value. Ordered and pay for it. Then immediately told that they will have to check if it is in stock. Within an hour I receive an email telling me it is not in stock and my money will be refunded in three to five days!
Absolute joke of a system. - advertise it - take payment - then say it is no longer in stock. Waste of time!

I’m sorry but anyone that partners with “book a builder” cannot be trustworthy. The way that book a builder scams trades people, Steve mason in particular, is atrocious. I used to use plumb centre quite a bit but will not step any where near their doors again.

May 2024 I ordered a Baxi f8s gas wall heater from Wolseley online, I had it installed but didn't start using it until late September, at first it was ok but within a couple of weeks it became very difficult to ignite, eventually in late November it stopped working altogether , I contacted Baxi service under the warranty and they emailed and told me it would be six weeks, Jan 13th at the earliest before it would be repaired, alas no one showed up or contacted me and I eventually contacted Wolseley for a full refund against faulty goods in turn I was contacted by area manager Tina Haines who asked for all the details so she could investigate my complaint thoroughly.
After her investigation was complete she agreed the goods were faulty and the service from Baxi was disappointing and she instructed the manager of Wolseley Scarborough Richard Harling to arrange collection of the heater and process a refund for the cost of the heater but not installation or disconnection , I then received an email from Richard telling me that as soon as he secured a credit for Wolseley from Baxi for the heater he can then pass that credit onto me in the form of a refund, I recall Tina Haines mentioned something like this during an earlier telephone conversation so this might be some misguided company policy , nevertheless these were faulty goods and I was entitled to a refund regardless of any credits Wolseley secured for their out of pocket losses, what if Baxi hadn't issued a credit ? I explained that wasn't how consumer law works as the goods were faulty furthermore I had written confirmation of a full refund from Tina Haines (AM) in my view the refund wasn't conditional and was payable regardless but he wouldn't have it and didn't reply , he must've received a credit from Baxi for Wolseley because I received my refund, I genuinely think he and Wolseley need to change this method of processing rightfully due refunds against faulty goods and poor service and not hold customers to ransom until they secure their own credit first because as explained to him in my email "whether Wolseley secure a credit or not is no concern of mine" my refund was agreed and justified . Once bitten I think

I'm a Gas Technical supervisor for an established company, just writing a review to hopefully get this individual noticed. You have a sales advisor Rob Bale at your branch In Hessle. Within my time frame of dealing with many merchants and T1 suppliers through our company Rob definitely stands out the most with the extra work ethic than most. Ive gone Directly to Rob each time and appointed my Engineers to deal with him on a day to day basis with Quotes and remedials throughout the Gas and Plumbing industry. Rob never seems to fail to disappoint. There's never been a time where I've gone there myself off the tools on a supervisor day with technical data and obsolete parts and robs straight on the ball with calling around Suppliers or alternative for direct replacements from difference franchises to make my day to day or the engineers day to day task easier. Be-time i walk out the door the multiple quotations are sent through to my email with specific time frame on parts or alternatives for obsolete reasons he gets the job done regardless.

Waited on the phone for over an hour for tech help. Web site no use either

Can’t get payment to go through on their website. Avoid.

I ordered a part for my boiler through their website. When I placed the order it said that it would arrive in 2 days. Within a few minutes I got an update email saying it would actually not be delivered to the branch for collection for 7 days. I called the branch the next week and they didn't have it. I contacted the web team and they said something had gone wrong and that it would be another 5 working days before they could get it into the branch.
I cancelled the order, and got the part from another company

Wolseley were the only place I could find a standard white 1''BSP plastic nut anywhere online and i needed it delivered- it stung me £17.. fine- needs must. It arrived in JCB yellow, not white as pictured and when i spoke to customer services they offered to ask the manufacturer about it as if it was the manufacturers fault so I gave up and painted the nut white. Fine- needs must. The final problem and the reason for this complaint is after 3 weeks of being passed through 4 departments asking for a VAT receipt/invoice I was told they wont give me one because i checked out as a guest on the website and therefore an invoice 'wasnt generated'. God forbid someone should have to 'generate' anything themselves- which they have refused. I spent longer asking for a receipt than it takes to write one. Wont be going back.

Showroom manager is very unprofessional and aggressive.

As a regular customer of the north devon branches, I must say, I am not sure how the staff are managing to remain good natured and helpful while under so much pressure! Andy and Tim in Barnstaple must be about to burst! Area managers need to sort it out!

Highly recommend Lanark!!! Dont go anywhere else. Professional, prompt and helpful. The guys there are the best.

Went to my local Wolsey with a broken bathtub waste washer. It had a lip on it. I was told you can’t get anything like that you’ll have to buy a complete pop up waste system and have it fitted. I was referred to the sales team who told me the same. No suggestion of what I could try instead.
I bought a flat washer the same size and leak now gone.
They obviously thought Joe Public would take their advice and buy a whole system.
I will not be using Wolsey anytime soon.

Ordered 2 nest thermostats on the 2nd of December, when I did the payment a message come straight on the screen "something went wrong,please try again" so I tried with a different card but the same message.
I checked my bank account straight away and surprise, they took my money twice!
I call them Tuesday 3rd of December at 8am in the morning, I had a chat with Grace and she said I will receive my money back by Friday 6th of December, but nothing happened. Friday 6th of December again I call them, I had a chat with Josh and he said the transactions are cancelled and I will receive my money back on Tuesday 10th of December, nothing happened!
From 3rd of December I am trying to receive my money back, £326.40×2 by sending them a lot of emails and call them every day.
Now we are in 13of December and I don't have my money back and of course no items!
I definitely no recommend them!
SCAM! Stay away!