Canadian Choice Windows & Doors Anmeldelser 66

I recently had my windows and front door replaced, and I honestly couldn’t be happier with how everything turned out. From the very beginning, the whole experience felt smooth and stress-free. The team was super friendly, easy to talk to, and took the time to explain all my options without making me feel rushed or pressured. Anatoliy was especially helpful, he answered all my questions and made sure I felt confident with my choices. They showed up on time, worked efficiently, and kept everything clean throughout the process.
The new windows completely changed the look of my home, and the front door is such a nice upgrade, it honestly boosted the whole curb appeal.
Overall, I’m really happy I chose this company. The combination of great customer service, quality products, and skilled installation made it such a positive experience. I would definitely recommend them to anyone looking to upgrade their windows or doors, you won’t regret it.

Just had an install done last week, very well organized, the crew was excellent. House looked spotless once they were done and the new windows and door loom great

Warning: Substandard Workmanship, Electrical Negligence, and Zero Accountability
I hired Canadian Choice Windows & Doors Calgary for a project that resulted in significant property damage and a complete lack of professional accountability.
​The installation was plagued by negligence: the crew misshandled live electrical wires, causing a short circuit that required a Master Electrician to repair, and they dented an interior wall during the process. Most concerning is the exterior masonry; the installers physically displaced the brickwork and attempted to "fix" it by propping it up with a temporary shim. This shim remains the only thing supporting that section of my home’s exterior brick months later.
​Despite these issues, management used inappropriate collection tactics, pressure, and threats to demand full payment before the damage was even addressed. I was forced to pay under protest simply to secure the warranty on the product itself.
​Even though the company’s own installation crew documented the "shim" repair in a photo, they have since refused to cover the actual costs of professional restoration. They have now involved a lawyer to avoid a ~$1,400 repair bill for damage they admitted to.
​If you value your home’s integrity and don't want to deal with aggressive management that ignores negligence, look elsewhere.

Months to do a job they messed up on. If it looks like crap, Then it probably is. This company is ALL out to dig you up only to falter and leave their customers hanging. I should have sued, And still have a few months to decide. Stay away from this Company is my advice.!

installation from the start was horrible..now a bit later and the trim around windows separating..some bowing in windows..i think they are the wrong windows to begin with...squeakey cranks when opening window...if there was a zero i would give them that rating....afraid to phone them as they would probably cause more damage to my cedar home

We recently replaced 11 original windows on our 35 year residence. From beginning to end it was a nice experience. Mila was our project coordinator and did an excellent job of informing us of the process of their manufacturing process, installation process etc. She took the original measurements and then was prompt in providing an estimate. Gino, the installer then came and did the final measurements. Approx 6 weeks later, Gino and his helper came and installed the windows in less than 2 days. They were professional and courteous and did an excellent job, covering furniture etc, and cleaning up after. Price was competitive on the market place. Would highly recommend CC to anyone who is looking to replace windows and doors.

Top-notch quality door, expert installer’s. Our neighbours on both sides getting quotes now!. Anatoliy, Recep, Lou, Blair were all professional and helpfull. highly recommended !!

We had windows installed in 2024. We had problems right away. Poorly installed from forgetting to use the caulking gun to some moisture buildup. Don't even look under the window panes. On the outside everything looks shiny and new but we knew the quality of the workmanship would not stand the test of time. Brian Baumler should not be endorsing this company.

We ordered 8 windows and 1 exterior door in September 2025. We are in Nova Scotia. We received a call this week that the windows were ready, great! We were quoted 13 weeks but we let that go.

Five out of 8 windows were measured wrong one by 10 inches. The installer thankfully went around and remeasured before removing all of the windows.

Nobody has followed up with us and the person in the office that answers the phone tried to justify it but I’m not sure why she tried it’s troubling to think some would. We have a temporary window in place that does not fit and has 2x4 around it to hold it in place until new windows can be made. I wish I could upload a photo to see just how bad this looks.

February 20 update: a few carpenters came to our house last week to see what went wrong, remeasure and apologized for the inconvenience. That was confusing as the windows didn’t change size since the original measurements taken twice in September.

No word from the company yet or an apology from the administration office. They are not handling their brand or PR well at all. Overall very disappointed with the company’s response and unsuccessful first attempt at getting new windows.

Our recent experience having a new fibreglass front installed in our home was exceptional from beginning to end. The team demonstrated professionalism, arrived on time, and paid close attention to detail throughout the project. They explained every phase of the process, addressed all our questions, and made sure we were confident in our decisions.

The installation was both efficient and skillfully executed. The crew took great care with our home, kept the area tidy, and ensured that everything was properly aligned and working before they finished. The quality of their work is evident—the door looks fantastic and has greatly enhanced both the appearance and comfort of our home.

We are extremely satisfied and would gladly recommend their services to anyone seeking expert craftsmanship and a smooth installation process. Be sure to request Lorenzo; he will ensure you're thoroughly looked after.

Road rage of Canadian choice driver 2:45pn Jan 02 2026.
White Toyota suv plate similar to, Ontario DDXX475. Near caused an accident on slippery road entering hwy 403 from Lincoln Alexander.
Tailgating, honking at drivers and pushing his way through traffic.
Definitely would not want this person representing my company!

Do not go with this company!!!!! Don't fall for their sales team! It is the absolute worst company ever! We had our windows installed in beginning of October 2025 and they ended up misleading us on what it would be like and they are the absolute worst windows ever. I HATE them! Actually Hate isn't a stronge enough word to describe my dissatisfaction. We have issues with them, the paint you can see is already from the day they installed is bubbling off and not adhering properly on every window installed, not to mention the streaks and improper window colour (ours we chose iron ore like a dark grey) Our patio door that is new with them doesn't lock properly and the net is already off . It's so cheaply made and feels like your going to break it just by touching the sliding door. Don't even get me started on how when you have the window open all you see is white frame, as opposed to the iron ore (grey) colour, it looks like patch job some parts grey somebparts white.... It looks like a joke house from the outside whenever the windows are open, like an epic fail! I would much rather prefer going back to my 40 year old windows then this new ones. It has been my worst nightmare and biggest stress dealing with their customer service and tech to try resolve the long list of issues. They have been unapologetic, they dont care they got their money and walked away, you literally have to constantly chase them and they keep brushing off the issues. For months now we have been very unpleasant to deal with. They haven't even tried to keep a happy customer they truly don't care. DO NOT give them your business!!!! Imagine the tech guy that eventually showed up see the problem and agree with the issue and then say, here is the solution "dont open your windows"!!!!!! My heart sinks that they are not doing anything about it and feel they can get away with it! No one has even reached out to sit down with us to come to resolution on how this is going to be solved. They truly don't care! Please don't go with this company. If you never have an install issue maybe you'd be fine, but trust me in saying that if there is ever an issue you cannot count on them to be there to fix it and to stand behind their product and provide customer service support. You would much rather find another company you know will be there even when it's not working and can count on them to fix it. This isn't that company! They all a bully!

Today's issue separate from all of the above - our new windows installed October 2025 are leaking!! It was freezing rain/rain outside and we noticed a puddle of water on the frame leaking in - what a disaster! This has never happened with my 40 year old windows.. it has barely been 2 months since install. Just heartbreaking how they feel they can get away with such poor windows and take advantage of people.

If you want to get ripped off. Use these guys. Their windows are utter garbage, The handles break left and right. One of the glass panes cracked and they are not covering it under warranty. The windows don't close properly. They are a reseller of some sort. Stay away

I negotiated with them for a price of doing a front door with side windows and a plain back door. After multiple communications with the sales rep, we came to an agreement and signed a contract. We also included a down payment. A few days later, we received communication that they would not honor the contract because they could not supply the product at the agreed price and they would not cover the price increase of $2,000 in order to honor the contract. They preferred to walk out on the agreement! I do not recommend them because I would not trust that they would provide the services or product as was stated in the agreement. We are now left having to start all over again with another company, which takes up a lot of my time, but I guess that is not an included cost in their eyes.

Never showed up, no phone call nothing don't waste your time with this company Brian B. approved or not,lots of better companies out there!

Fantastic service and workmanship. From start to finish, we had excellent service. Yes, there were delays, but this is how home renos work. Appreciated the help from Kalin when choosing the right type of windows. The installers were polite, efficient and perfectionists. The windows look fantastic and should last many years. Thank you!

I hired Canadian Choice Windows & Doors in Edmonton in April for a $16,400 window installation, and the experience has been nothing short of a nightmare.

The wrong windows were delivered for my basement bedrooms, yet I was pressured to make full payment before the mistake was corrected.

Despite repeated instructions to salesman Arthur that the windows needed to extend 1.5 inches for future siding, they were installed incorrectly.

Communication was consistently directed to my boyfriend and father—neither of whom live with me—instead of me, the homeowner who paid for the project.

When the installation issues became clear, I was met with hostility and told the company would not honor the 25‑year warranty that was a major reason I chose them.

Over the years, I’ve tried everything—messages, letters to the owner, reviews—to get this resolved. I was eventually blocked by the company. Recently, they contacted me through the BBB claiming they wanted to “make it right,” but in reality they’ve skirted all responsibility.

Most recently, I went to their showroom during posted business hours (Monday–Friday, 9–5) and found it closed. When I called, I was told to come back during regular hours. I explained it was 2:53 pm—well within those hours—and they repeated the same line before hanging up.

This is the worst company for customer service I have ever dealt with. They do not stand by their commitments, their warranty, or their customers.

TLDR - repeated delays, unanswered emails, broken promises, and refusal to take responsibility have made this an extremely frustrating and unprofessional experience.

We chose Canadian Choice Windows & Doors to replace the windows in our new home after a friend recommended them. The sales process and initial measurements were smooth, and both the sales rep and the installer assured us the windows would be installed soon after we took possession, within the 6–8 week delivery window in our contract. We explained that timing was important because we hoped to have the work done before moving in, and both verbally confirmed it wouldn’t be a problem.

After the final measurements, the installer told us to call the office the next day to book an installation date. When we did, the office said they couldn’t schedule anything until production was complete and gave no estimate for when that would be. Over the next two months we sent multiple emails (all received automated confirmations promising a reply within two business days) and made numerous phone calls. Each time we were told a “ticket” was open but there was no update, and we’d receive a call back within 48 hours. No one ever called back.
Our closing date came and went, we moved in, and we were well past the 8-week mark with still no installation date. Eventually the sales rep admitted production hadn’t even started because someone at the office was waiting for clarification on a “minor detail” for a couple of windows, a detail no one ever contacted us about. He apologized and said he would “make it up to us.”

Weeks later we got a call saying new measurements were required, only to be told afterward it was a mistake. Soon after, we finally received an automated email saying production had begun, nearly a month after the windows were originally supposed to be installed. At that point we requested to cancel and have our deposit returned. Those requests were ignored, and instead we were told we were “at the top of the queue” for installation in early September.

When that date passed with no communication, we again asked to cancel. We then sent a formal written notice under the Consumer Protection Act and opened a file with Consumer Protection Ontario, which confirmed the company is in violation of the Act. Despite acknowledging receipt of our letter and calls, Canadian Choice has not responded.

Adnan and crew were great and professional; they installed 3 windows and a door quickly. Cleaned up very well afterwards, we love the new installments.

Today we had a visit from Jeff Ross from Canadian Choice Windows and Doors to have a quote put together for replacement windows and doors. Jeff was excellent at listening to what we thought we did and did not want for windows. After listening to us, Jeff took the time to explain the differences, pros and cons of the window styles. There was no pressure and no hard sell. We made sure that Jeff knew we are getting quotes to help us become educated in windows and doors so we can make an informed decision. We have not received Jeff’s quote yet. If it is less competitive for what we decide to go with he will definitely be given the chance to improve his quote instead of being dismissed because of price. He earned our respect for how he handled his interview with us, so even if his quote should be the highest he has earned our trust to have a second chance at getting our business. For these reasons we give Jeff a ⭐️⭐️⭐️⭐️⭐️ review. Thank you Jeff.