Wightlink Isle of Wight Ferries Anmeldelser 

We missed our ferry by 10 mins due to terrible traffic on the M25. I wasn't too worried as the website said if you are within 2 hours of your booking you will be booked on the next available ferry crossing. At the kiosk the attendant checked and said that there was no space on the next 3 crossings. He handed us a telephone number and told us to call the contact centre. I asked if we could pull over to make the call and was told 'no we are too busy today you will need to leave the port'. We asked if he knew of any suitable parking for campervans (6 metre) in Portsmouth - the answer was that he couldn't help us. I felt very let down as we were thrown out of the port with a telephone number. We called the contact centre and were told that there was a space 4 hours later. The crossing was slightly more expensive (we accept that happens) and that there was a £25 admin charge for calling the contact centre! We paid up as we had no other choice. Overall it was terrible customer care and nothing like it said on the website. I am not sure why we needed to call the contact centre when we were well within the 2 hour window. I am also not sure why we needed to leave when we could have waited and taken the next available cancelation. When we arrived back for our re-booked ferry - we were subsequently loaded onto the earlier boat.

As an island resident we have multi pass tickets, these enable you to travel at times that suit Wightlink the cost always extortionate there is never any availability pitiful service expensive refreshments and always an excuse for being delayed. You could spend over £150 each way to travel the 40 mins across the Solent easily due to these pirates. keeping prices high as there is no other option if you need to travel.

Overpriced. Can't believe they can get away with what they do, increasing prices every day for a service that gets worse and worse to put in their own pockets.

Had a fantastic experience with wightlink crossing the solent to the isle of wight, the crew was very polite and friendly, the ferry was very clean throughout.
Looking forward to our next trip already.

Shockingly expensive. This is an essential service for people who live on the IOW. How are we meant to afford to travel? J don't want to have to take my children on a 4am ferry to make it doable. And why is a period refund SO much more expensive then a day return? Its a car each way!!!!!!

Overpriced massively. I’m an islander and trying to get off costs more than a kidney!!!

Pirates! Over £300 for my family to visit in August! Just who do they think they are?…. These ferries are not a luxury they are a lifeline! How the local MP has not got this under control is beyond me!

Exorbitant charges and made to sit in an uncomfortable area because we have a dog. Might be "pet friendly" but not very human friendly. Wightlink Isle of Wight Ferries should be ashamed of themselves.

We visited the Isle of wight on Friday last week, due to an emergency at home I contacted Whitelink Friday afternoon and arranged a ferry crossing for am Saturday, the staff at the office and the terminal could not have been more helpful.

The trip itself was fine and so was the check in and disembarkation process. I am giving this service a review of one star simply because of the extortionate cost - £250 for two 40 minute trips (ordinary saloon car and two people).
Even under "normal" summer prices the cost of around £160 can not be justified but increasing it by £90 because of the Isle of Wight Festival is price gouging of the highest order - you should be ashamed of yourselves!

Shame I can’t give zero stars. Complete scumbags that falsify stats. Always late and when they’re not they leave early before people have turned up and overpriced. Avoid like the plague

Booked ferry journey from Yarmouth to Lymington at 13.05 on 19th May back in January. Arrived at terminal an hour before boarding. Placed in queue with a few other early arrivals. When ferry arrived started loading other lines of cars which had arrived later. Got near head of queue "Sorry - no more room on ferry". What? Seems that they'd overbooked and I was "unlucky". Moral is - don't rely on your Wightlink ferry booking time for something important like I did - you could well be disappointed.

I've just had to amend my travel by two days on the homeward journey and for this pleasure I have paid an extra £62 for the travel of it, find this a total rip of as the ferry is the same with the same staff and the island doesn't get further away as the year goes on.

I recently had the unfortunate experience of traveling with Wightlink IOW Ferries, and I must say that I was deeply disappointed with their pricing structure. Not only were the prices unjustifiable, but the inconsistency in rates left me feeling frustrated and inconvenienced throughout my journey. Comparatively, it became apparent that airlines do not hike prices as drastically as Wightlink Ferries does.

One of the major issues I encountered was the nonsensical differentiation in prices for a three-night or four-night stay on the island. It is bewildering that the duration of my stay should affect the cost of the ferry crossing. This practice creates an unnecessary burden for travelers who wish to plan their trip accordingly, leaving them feeling taken advantage of.

Furthermore, the disparity between ferry prices during peak hours and midnight crossings is downright cruel. Travelers should not be penalized for having to travel at specific times, especially during emergency situations or unavoidable circumstances. It is unfair to impose higher fees on those who rely on midnight crossings due to work commitments, medical emergencies, or other urgent matters.

The exorbitant prices charged by Wightlink IOW Ferries ultimately forced me to make the difficult decision to leave the island and relocate. It is disheartening that an essential transportation service can contribute to the displacement of individuals who may have otherwise chosen to remain and contribute to the local economy. This outcome highlights the negative impact that such pricing practices can have on both visitors and residents.

In comparison, airlines generally maintain a more reasonable and consistent pricing structure. While some fluctuation in airfare is expected during peak travel seasons, the degree of price variation is significantly lower than what I experienced with Wightlink Ferries. This discrepancy raises questions about the fairness and ethics of Wightlink's pricing policies.

Overall, my experience with Wightlink IOW Ferries left a bitter taste in my mouth. The unjustifiable prices, differential rates based on the duration of stay, and the significant discrepancy between peak and off-peak fares were major drawbacks. As a result, I was compelled to leave the island and seek alternative means of transportation. I hope that Wightlink IOW Ferries takes this feedback into consideration and reevaluates their pricing structure to provide a fairer and more consistent experience for all travelers.

Wightlink staff are unfailingly friendly and helpful. However the costs of the service, both when travelling by foot on the catamaran and on the car ferry, are prohibitive for many families wanting and needing to travel between the Island and the mainland. Furthermore, whereas before Covid the frequency of the catamaran services and join up with the trains might it perfectly feasible to commute by boat/train to London this is now much more difficult. Wightlink’s unwillingness to commit to permanently reinstating the late evening sailings creates a further source of anxiety for those needing to travel to the mainland and stay into the evening.

I requested for an earlier sailing than the 1800 I was booked on. ‘I will try and get you on the 1720’ I was told with the usual Portsmouth terminal ‘you are lucky we are here attitude’ incidentally the only terminal where this seems to happen. As it happens I was put on the 1600 which had dozens of empty spaces when it left. This may have been caused by one of two things; the booking system is not brilliant or because I was travelling ‘scum bag class’ (Multi link). I’m very wary of complaining as I was once told that if I continued to do so I would be refused service. They know I have no choice!!

Was all set to travel to see family on the mainland for the afternoon, turned up at the initial wightlink gate to be told there would be delays. We politely asked how long, as we have our autistic child in the car and we need to be able to provide him with a plan of what is going to happen next, the reply was "no idea, maybe a couple of hours..." our next question was "is there somewhere we could wait outside the queue in case we needed to leave." Her reply was "no you have to queue with everyone else, there are loads of other children waiting". I can only guess she does not appreciate the additional stress and trauma a change of plans has on an autistic child...
Turns out it would be a 2 hour wait, and our son had started on the road to meltdown not long after pulling up. We managed to flag down a Marshall and get ourselves extracted from the queue and made our way home... with a very stressed and upset child.
Tried calling wightlink for 2 days to get a refund and to discuss the lack of accessibility, but the recording cut you off and left no room for messages... £65 for nothing apart from an eye opening experience in how uneducated people still are about autism... oh and a disappointed family on the otherside of the Solent.

The increase in the cost is eye watering. Some of my friends on the mainland have said they can't afford to visit me this year and I will be taking less trips.

Increasingly there are timetable changes. Christmas was hideous. I was bumped from a 3pm to a 2am.

The fastcat winter timetable felt like an island curfew.

On a positive I have always found the staff on the ground helpful.

Ferries are overpriced, tatty, aged and often dirty. Crumbs, spilled drinks, torn seats, mouldy windows. For the price I have to pay I’d expect a much better service. Use a local foot passenger ferry service from Cowes if possible.