CalMac Anmeldelser 

We neededto change time of crossing from Mull & we spoke to Jackie at Stornoway who was absolutely fantastic.friendly & efficient. Ladies like her are worth diamonds to Calmac

Excellent service from Calmac support team! Responded within minutes to request for information, and corrected an error on their website within 2 hours of reporting. Thank you!

Very rude member of staff on the Bute to Colintraive crossing, patronising and talking down to a customer is not a good look, calling me "pal" is appaling when I queried the stopping point for waiting for the ferry. We were only talking aa a family how luvly the local people on Bute were to be then met by this ignorant dinosaur who had zero customer skills. Informed a fellow colleague who only replied 'ok' to my complaints that he was very rude. Can only suggest this individual undertakes some customer training and learn how to speak to people. Thanks for ruining my day 'pal' . Manners and being nice costs nothing.

Please, for the love of god sort out the website. Trying to book a multi ticket trip and if I enter a journey that isn't available (no indication that this isn't running), then there is no way to go back to change the destinations without starting the entire process again. It would be incredibly easy for the site to save progress when planning multiple stages.

Could not book online as the "next" button was off screen and there were no scroll bars on the page to make it visible. 0/10 for web site construction.

Kyle was great on the phone. Experienced some issues with the website not showing correct bookings even though their staff had confirmed on the phone the booking options should be showing, but Kyle stayed with me and sorted the issue out. Nice one mate. Give this man a raise.

We made 4 ferry bookings personally and as part of a tour we had a further 4 ferry trips.
We found staff to be friendly and helpful on each trip. We were kept up to date on any changes or updates that occurred. We had one delay only, and that was insignificant in the overall scheme of things. Dates of travel, 29 July to 6th August

Uncertainty, no reliability , caution, no trust. Cancellation at will, with no explanation to their customers. Be very, very cautious when booking with this company. They are a law unto themselves with no consequences, no show or cancellation at their choice, with no alternative. Unfortunately all of these issues derail my trust in travel with this company. They are certainly not encouraging the economy for our Scottish islands. Something must require a change at the top . Our tourism is suffering badly with this company, owned by the public purse. Changes must happen or our tourism will be no longer. Do not trust the reliability of this company

We have been travelling to the island for 33+ years ans have never had any issues. The staff are friendly, the ferry is always clean and the services on board are good. My only complaint is.the passengers. We have to sit in the Pet Area as we have a dog, and that is understandable. The area is floored with wipeable material and the chairs are comfortable. Unfortunately most of these seat are being used by people without dogs. Pet owners are limited to this area so there is often no seats available. Passengers without dogs can sit anywhere on board and are unrestricted. I think Caledonian MacBrayne need to look at limiting this area to passengers with pets only.

We turned up to Uig Ferry Terminal on Tuesday morning (11th August 2026). Silly little rookie mistake (from us) and the assistant from CalMac named AJ, I believe informed us of the issue and rectified the majority. Whilst waiting in the motorhome, she personally came up and informed us of an alternative solution. My wife returned back into the building and rectified the final piece. So thank you AJ

Calmac crew save the day!!!

Sometimes something happens in life that renews faith in humanity. We crossed from Oban to Castlebay on the 2 Aug, and our hire car broke down (almost catching fire) on the car deck while waiting to drive off on Barra. The CalMac crew were there in seconds dealing efficiently with a high stress situation, kept everyone incredibly safe, made the car safe, and helped all the other cars off the car deck in a very calm and controlled manner. They looked out for our children, turning what could have been a frightening experience for them into one that was an adventure. They stayed with us for three hours, way past their shift, until it was clear the AA were not going to arrive. They made sure we had wheels to reach accommodation for the night. What could have been a very unpleasant few days on Barra was turned into a wonderful holiday thanks to the entire crew that rallied around to help us. I don’t have all the names, but the following crew members were at the forefront of the rescue effort: Scottie McGillivray (Chief Engineer), Paul Metheson (Second Engineer), Andrew Cassady (Chief Mate), Niall Mackinnon (2nd Mate), Kenny Mackenzie (CPO), Ross Chalmers (deck trainee), Jonathan Macloed (QM), Nicola McAnna (AB), Moran White (AB), Luke Millar (AB), Neil Mackenzie (Bosun), and Ewan Campbell (EWR). Apologies if I missed someone. We sincerely hope that all the above receive handsome bonuses for going way beyond the call of duty, and saving our holiday from disaster!!! We feel blessed to have experienced the best of Scottish hospitality.

⭐☆☆☆☆
Extremely disappointing experience with Caledonian MacBrayne. Our ferry sailing was cancelled, yet we were never notified. We only found out ourselves, completely disrupting our trip.
We were later told they couldn't contact us because no mobile number was on the booking, but no attempt was made to reach us by email, and no alternative travel options were offered.
To make matters worse, they take your money when you book, then after cancelling your trip you're simply told to wait 5–7 days for a refund. No support, no solutions, just inconvenience.
If you rely on your booking, be aware that you could be left stranded with no proactive communication. A very poor customer experience from start to finish.

My Friend and I travelled from Ardrossan to Brodick Ferry today 23/07 and the service provided by various members of staff was exceptional . My friend who only has 20% vision was taking care of by the members of staff by offering wheelchair assistance but he preferred to walk onboard but on the return journey a member of staff took him to the seats on the walkway to wait until the passengers had left and then guided us on to the boat and place us in a position to make sure we were first to disembark Superb servicve

Absolutely dreadful website. Obviously designed by someone who doesn't travel on ferries. Does not recognise my vehicle details and therefore cannot book a ferry. Atrocious.

Staff were helpful and friendly
Booking easily changed
Catering good
Plenty of seating

Had excellent customer service from the man working in the cafe on the 14:00 sailing from Stornoway to Ullapool on the 13/6/26. He was so friendly and helpful when I spilt a bunch of coffee down myself

I had to make some changes to ferry times and locations at the last minute and the staff in Ullapool and Craignure were so helpful and Immediately made the changes. Great friendly staff and do look after their customers. The staff at all ports were friendly and cheerful. The vessels while being old were always spotlessly clean. I have seen comments about cancellations, late times, etc. Personally, I never experienced any of those issues, always on time. Keep up the good work. Booking process is simple.

Shocking too many passengers and not enough seats, can't even get food because the sitting area for eating is full people not even eating, absolute joke!!!

Armadale to Mallaig, wonderful experience. Friendly staff especially Rod Burney and the girls in the office. Smooth, clear instructions

A truly horrible experience. We turned up at Uig for our crossing to Tarbert on 22 May 2026; the first thing we noticed was that dogs are not allowed in the terminal. We then discovered that the counter was unmanned. Not a great welcome to passengers. Our return to Uig from Tarbert was hideous; a fabulous fortnight spent in the Outer Hebrides ruined by shouty, aggressive and bullying staff. We were the last but one vehicle to drive onto, what we subsequently discovered, was a rising car deck. We were given less than a minute to get out of the car which was virtually impossible due to the lack of space either side of the car doors and get our dog from the rear seat plus the belongings we needed for both him and ourselves. A shouting match ensued between myself and the staff member who was telling me to get off the deck as it was about to be raised. There was no advance warning of this ridiculous deck and to be given less than a minute to struggle out of the car, with dog, was unreasonable. A senior member of staff did come and apologise after we complained and we thank him for that. He was professional and kind. But the staff, 2 in particular (you know who you are), were thugs and bullies who should not be customer-facing as they have anger issues. The staff on board are generally unfriendly to pet owners; we are not wanted in reality and are confined to a grotty area on one side of the ship which is open to all passengers walking around. Pet owners do not have that luxury. The Leverburgh to Berneray crossing was a complete contrast to the Uig Tarbert crossing; staff were friendly and helpful. Some of the Calmac staff ought to get a job with M&S or John Lewis and there they may learn how to interact with customers. But I doubt whether either institution would employ such awful people - thankfully.