Huge thank you to the Wickes Newport team. I encountered a few problems with damages and incorrect goods being ordered via online. The team went above and beyond to resolve the issue in a tim... Se mere
Virksomheden har svaret
Lokation
Skift lokationBarrack Hill, Unit 2, Discovery Park, Newport Gwent, NP20 5GN, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Cassie was very helpful in finding me all the bits I needed for my DIY project at home. Very kind service and felt appreciated as the customer
Virksomheden har svaret
I've recently been into the Wickes Stores in Newport. I need some assistance and Cassie was extremely helpful in helping me find what I needed.
Virksomheden har svaret
Visited Newport Gwent Wickes Sunday 31st May to buy a bag of sand to mix a small amount of cement mortar. Got it home to annoyingly find the sand had a large amount of stones and rubble mixed in. Took... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wickes - Newport
Skrevet af virksomheden
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Kontaktoplysninger
Barrack Hill, Unit 2, Discovery Park, Newport, Gwent, NP20 5GN, Storbritannien
- +441633850555
4,4
Fremragende
112 anmeldelser
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Great Store & Great Serivce
Always good value for money. The staff are always helpful and provide a good shopping experience. Would definitely recommend shopping here!
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We appreciate you sharing your feedback! We're so happy to hear that you find good value for money and that our staff are helpful in providing a good experience.- PP
Another great shopping experience
Visited Wickes today and found all the staff helpful and friendly in particular the chap on the till (Andrew) and Jake (I think) who was discussing solar panels with me
28. september 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We're happy to hear that our team provided such helpful and friendly service during your visit. We appreciate you taking the time to share your positive experience!- PP
Staff were lovely and the service was…
Staff were lovely and the service was excellent. Mandy picked my order 5 minutes after I paid for it. Brilliant click and collect service
27. september 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hi, Cory. Thank you for taking the time to share your review with us. I'm delighted to see your pleased with the click and collect service you received. Thank you again for your valuable feedback. - Scott H
Thank you Kieron
I came into Wickes on Monday needing help with decorating my lounge, I’m a single lady and honestly didn’t have a clue where to start, I fortunately was standing in the paint area when a lovely man came and asked me if I needed any help I was so grateful I told him I had never before done any form of decorating before and he helped me from start to finish explaining everything to me advising me what I needed showing me where I would find the items, he couldn’t have been more helpful I have many more projects to do so I will be back and I will be asking for him again as he explained everything so well and I left with my purchases feeling ready to start my lounge, I would very much like to thank Kieron for all his help and patience
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hi, Lisa. Thank you for taking the time to share your review with us. We are delighted to see that, Kieron, was able to help you select all the correct items so that you left feeling confident to start your project. Thank you again for your kind feedback. - Scott H
Wounderful suport for the return of two…
Wounderful suport for the return of two doors from Jill and Keiron. Then a £210 saving on some flooring in the Wickes big sale. Fantastic.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We're happy to hear that you had a fantastic experience with the return and the savings on flooring. Thank you for sharing your positive feedback with us!
- PP
Such a nice store & friendly staff
I went shopping to Wickes Newport looking for some ideas to improve my garden. I was helped by several of the team who I must say were so friendly and helpful. One of them I think his name was Scott even took the time to provide product information, delivery options he really couldn’t do enough. Such a refreshing shopping experience
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We're happy to hear that you had such a refreshing shopping experience while seeking garden improvement ideas. We appreciate your kind words regarding Scott's friendliness and helpfulness, and we're glad they could provide you with the information you needed. Thank you for your positive feedback! -AK
Great service in store today
Great service in store today. Really friendly staff and shop looks welcoming.
21. august 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hi, Steve. Thank you for taking the time to share your review with us. I'm happy to see you received great service in store. Thank you again for your valuable feedback. - Scott H
Opaque Customer Service, Damaged items.
I just took delivery of an online order of 5 packs of uPVC bathroom wall cladding. These were delivered by XPC in opaque plastic wrap. On opening I found damage on all packs, some so severe that the fragile cladding cannot be used. If I could have seen the damage I obviously would not have accepted the delivery.
On calling Customer Service I was basically given the run around, contact them on the website, fill in the forms, submit the photos.. I am talking to customer service ALREADY on the PHONE, why can't she do the legwork with me to collect the items and arrange a refund?
I submitted the info as requested on Wickes website, which triggers an email to submit the info AGAIN by return, but, the email refuses to accept the photos as they are 'too large' so fingers crossed my original photos will be accepted, eh?
Is that what you call customer service Wickes? Your shoddy goods and service are impacting more than just the people you supply your damaged merchandise to. The job is time sensitive as I am installing a bathroom while client is away. This job will now not be completed and makes me look like I'm unprofessional, so I will return the sentiment back at you Wickes.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hi Lee,
We're sorry to hear about the damaged cladding and the difficulties you experienced with the return process. We appreciate you bringing this to our attention. I've sent you a request for more information.
-Ellysse
Was served by Jil
Was served by Jil, lovely lady great customer service and very helpful
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hi Joe, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jil in our store and that they provided you with useful advice. -AH
Front of house and help
Superb service and help thank you
Ian & Jill amazing and super helpful great assist to Wickes.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hey Chris, thanks for your amazing review, and I'm glad you enjoyed the service from Ian and Jill in our Newport store! - Dylan
Staff at the newport branch are very…
Staff at the newport branch are very helpful and polite and will go out of there way to help,the two members of staff i dealt with today where Jill and Mandy 5 stars for the two of them thank you
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jill and Mandy in our store and that they provided you with useful advice. -AH
I visited the Newport store to purchase…
I visited the Newport store to purchase wood treatment, Mandy was very helpful, thank you.
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hi Tom, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mandy in our store and that they provided you with useful advice. -AH
Mandy was very polite and helpful
Mandy was very polite and helpful
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We're happy to hear that you found Mandy to be polite and helpful! Thank you for your positive feedback; we appreciate it.
-AF
Went to the local Newport Wickes today…
Went to the local Newport Wickes today looking for accessories for my bathroom I asked for help and Morgan took me to the right department and helped me with everything great customer service 😃
21. juni 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hey Denny, thank you for your five-star review regarding your experience in our Newport store, and that Morgan was able to help you out. - Dylan
Excellent service
Visited Wickes at Newport today, Jill went over and above to ensure our order was fulfilled even though some items were not available on the shelf. She looked after us as always.
Simon & Ian
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
Hey Ian, thanks for your five-star review and I'm glad you enjoyed the service from Jill in our Newport store! - Dylan
Excellent service from Jill in the…
Excellent service from Jill in the Newport store today
17. juni 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We're happy to hear that you had such a positive experience in our Newport store with Jill's service. Thank you for your great feedback-GS
Helpful staff and good range of…
Helpful staff and good range of products.
Jill and Mandy are always helpful and friendly. I can rely on Wickes to stock everything I need for my business. Thank you very much!
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We're so happy to hear you find our products helpful for your business needs. We appreciate your kind words about Jill and Mandy's friendliness and helpfulness!
-AF
Great staff
Wickes, Newport staff are always polite and helpful. Today, Andrew was no exception as was especially helpful with our order We would highly recommend this store.
Julie, Newport
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We're happy to hear that our Newport staff are consistently helpful. It's great to know that someone was especially helpful with your order. We appreciate your recommendation!-GS
At the newport gwent branch today
At the newport gwent branch today. Staff member jill went out of her way to help me find what I wanted ..
Great service..
Nice to come across a valuable member of your team
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We're happy to hear that you received such great service at our branch. It's wonderful to know a team member was so helpful. We appreciate your valuable feedback! TW
Huge Thanks Mandy…
Just wanted to share my thanks to Mandy (Store Manager) who couldn’t have been more helpful with an issue that I had with some cement boards that I had purchased. Despite the store being incredibly busy, she gave me time, she listened and she resolved my query. Excellent customer service, I will definitely return to Wickes Newport again for my DIY materials.
Huge thanks once again.
Mr Underwood
8. juni 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Newport
We appreciate you sharing your experience. We're happy to hear that you received excellent customer service and that your issue was resolved with Mandy. We appreciate your intention to return to our Newport store for your DIY materials.
-AF
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